Information last verified:
110 Lauck Drive, Winchester, VA 22603
For more information about senior living options: (844) 490-3973
The staff at Winchester Health and Rehabilitation is described as caring and compassionate. The CNAs are considered the heart and soul of the facility, delivering excellent care. The nursing staff are professional and friendly, contributing to high-quality care. The therapists are outstanding and use innovative approaches and new technology. The rehab team helps residents regain abilities, including walking and independent living. The facility is clean, well-maintained, and of top quality. Debbie in admissions is outstanding, going above and beyond to help families. Sandy Ulrich is professional, caring, and honest, helping families navigate care.
They describe the facility as disgustingly dirty, old, and not up to standard. They say the nursing staff were horrible, rude, incompetent, and lacking bedside manner. They report serious understaffing and disorganization that leads to slow responses and unanswered calls. They claim medications were not given as scheduled and some patients did not receive necessary treatments. They criticize the food quality as terrible and not following dietary preferences. They describe neglect and safety lapses, such as patients not being bathed or attended to promptly. They allege poor communication from administration and failure to return calls. They warn others not to send loved ones there and to seek alternatives.Envoy Of Winchester is best suited for families seeking a short-term rehabilitation path with the aim of returning home, anchored by a therapy-forward program and a personable, smaller-community feel. The strongest argument in its favor is the rehab ecosystem: PT and OT teams that deliver solid, sometimes innovative therapy, and a cadre of caregivers who personally connect with residents. When the focus is on rebuilding mobility, independence, and a clear discharge plan, Envoy can produce meaningful gains. It helps that several staff members, admissions, social work, and therapy, are praised for accessibility, responsiveness, and a willingness to collaborate with families. In short, for acute rehab where the objective is to regain function and transition home, Envoy can be a workable choice, provided tempering expectations about consistency, staffing, and day-to-day operations.
Those considering long-term placement or who require steadfast, error-free daily nursing oversight should seriously weigh alternatives. The facility’s detractors cluster around staffing stability, consistency of care, and reliability of basic operations. Multiple reviews describe chronic understaffing, rushed or inattentive bedside care, and frequent lapses in routine tasks such as timely baths, medication administration, and prompt response to call bells. Several families report disturbing lapses that go beyond routine bumps, including medication mix-ups, unattended needs, and situations that leave loved ones feeling unsafe. For families prioritizing unwavering nursing attention, predictable schedules, and rigorous operational discipline, these patterns argue for looking elsewhere.
The positive dots in the Envoy picture, therapy quality, approachable therapists, and a generally clean, welcoming milieu, do not disappear under the weight of the negatives. Therapy staff are consistently singled out for professionalism, knowledge, and effectiveness in moving residents toward home readiness. The best praise isn’t just for the therapists; it’s for the way certain social workers and admissions personnel guide families through transitions, coordinate equipment and home services, and keep discharge goals in sight. When administration is responsive and staff members are seen as dedicated and compassionate, these strengths can offset a great deal of anxiety around acuity, especially in rehab corridors where outcomes matter most. The facility’s smaller footprint, when staffed well, fosters a sense of community and accountability that families do not always see in larger campuses.
Yet the main cons remain stubborn and recurrent enough to shape the bottom line. The most consequential risk is staffing, or the lack thereof, which translates into delayed assistance, uneven care, and missed routines. Families report that call bells go unanswered, residents wait for care or showers, and even essential items like clothing can disappear into laundry queues. Medication issues surface repeatedly, from delayed dosages to missing prescriptions, eroding trust in the daily oversight that long-term residents require. Food quality appears variable, with some meals described as unappetizing or insufficiently warm, adding a layer of frustration to an already high-stress experience. Safety concerns, occasions where oxygen or respiratory support was mishandled, or where personal belongings vanished, underscore the gravity of the gaps some families faced. Taken together, these issues point to a facility with real potential in rehab, but with risks that can escalate quickly if staffing and supervisory structures falter.
The lever here is how the pros can offset the cons with proper expectations, systems, and oversight. When the rehab program is the priority, Envoy’s therapists and the collaborative approach from certain staff members can deliver tangible gains, including a successful return home for patients who are motivated and have access to robust post-acute supports. Positive interpersonal dynamics, where nurses, therapists, and social workers coordinate effectively, help families navigate the discharge trajectory with less stress. The smaller size, and the presence of reliable admissions or discharge coordinators, can enhance communication and continuity of care if leadership keeps the team aligned and accountable. In those moments, Envoy earns credibility as a place that truly cares about outcomes, even while operating under systemic staffing pressures that color much of the broader experience.
For families evaluating a stay at Envoy, the prudent path combines cautious optimism with concrete safeguards. Initiate a candid tour focused on staffing ratios, day-to-day routines, and how the facility handles medication management and rapid response to calls. Speak directly with therapists about the plan of care and with the director about staffing stability and turnover. Insist on meeting the social worker who will handle discharges and home-care coordination to ensure a seamless transition if rehab goals are met. Ask about how food is sourced and prepared, and whether dietary preferences can be consistently honored. Request a written discharge plan with clear milestones and contingency options, and demand a clear line of escalation if issues arise, ideally a named contact who will respond promptly. In short, Envoy can work, but only with rigorous oversight, open communication, and a scenario-specific care plan that anticipates gaps.
The final verdict centers on function and safety. For the right person, an adult with rehabilitation goals who can tolerate some process variability, Envoy Of Winchester offers a credible path back to independence, driven by a capable therapy team and a responsive cadre in admissions and case management. For those who require steady, predictable daily nursing care, consistent meals and hygiene routines, or uncompromising attention to safety and communication, alternatives may deliver greater peace of mind. Tour, probe, and compare with other local options, and ensure a concrete, enforceable plan that aligns with the care priorities of the person most in need. Envoy can be a solid choice when rehab is the objective and oversight is intentional; without that framework, the risks documented in the resident and family narratives become the primary determinant of the experience.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Envoy Of Winchester is a premier assisted living community located in Winchester, VA. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
In terms of amenities, we provide a beauty salon for residents to pamper themselves, as well as cable or satellite TV for entertainment. Our community operated transportation is available for outings and appointments, and our computer center allows residents to stay connected with loved ones.
We have a spacious dining room where delicious meals are served restaurant-style, and special dietary restrictions can be accommodated. For recreational activities, residents can enjoy our fitness room, gaming room, small library, and outdoor space. Wi-Fi/high-speed internet is also available throughout the community.
Care services at Envoy Of Winchester are comprehensive and include 24-hour call system and supervision for peace of mind. Our staff assists with activities of daily living such as bathing, dressing, and transfers. We offer assistance with medication management and a mental wellness program to support the emotional well-being of our residents.
Nearby our community, there are two cafes that provide convenient options for dining out. Additionally, there are two parks where residents can enjoy nature walks or outdoor activities. With 12 pharmacies nearby, accessing medications is quick and easy. Residents also benefit from having 44 physicians in close proximity for medical appointments or consultations.
In terms of dining options outside the community, there are 34 restaurants that offer diverse cuisines to satisfy any palate. Residents who wish to worship can find three places of worship nearby.
For added convenience during emergencies or medical needs, there are three hospitals in close proximity to our community.
At Envoy Of Winchester, we strive to create an enriching environment where seniors can thrive with the help they need while enjoying a fulfilling lifestyle surrounded by excellent amenities and nearby conveniences.
Envoy Of Winchester is located at 110 Lauck Drive, Winchester, VA 22603 in Frederick County, Virginia
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