Envoy Of Winchester

110 Lauck Drive, Winchester, VA 22603

For more information about senior living options: (844) 490-3973

2.7 from 15 reviews
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Skilled Nursing Facility

Overall Review

Pros

  • pro The staff at Envoy provided exceptional care, ensuring that patients received the attention and services they needed throughout their stay.
  • pro Many family members appreciated the friendly and helpful demeanor of the therapy staff, who worked diligently with patients to achieve rehabilitation goals.
  • pro The facilities were generally clean, contributing to a positive atmosphere for recovery and rehabilitation.
  • pro Family members noted that they felt comfortable communicating their concerns and received prompt updates on their loved ones’ progress.
  • pro The new Administrator was recognized for her helpfulness and knowledge, making a significant impact on patient care and family experiences.
  • pro Several reviews highlighted the importance of open communication between staff and families, fostering trust in the care provided at Envoy.
  • pro Patients expressed satisfaction with their overall rehabilitation experience, including improved mobility and well-being during their stay.
  • pro Visitors appreciated the ability to bring personal items or pets to visit loved ones, enhancing emotional support during recovery.

Cons

  • pro The medical staff at the facility breached standard of care, contributing to the patient's painful death.
  • pro The promised physical therapy was not delivered, resulting in inadequate recovery for patients.
  • pro Staff members were reported as rude and unhelpful, making patients and families feel ignored and frustrated.
  • pro There were significant delays in meeting basic needs, such as bathing and returning washed clothes.
  • pro Oxygen tanks ran out multiple times, putting patients' health at serious risk without any accountability from the facility.
  • pro Patients experienced weight loss and inadequate nutrition due to poor management of feeding tubes.
  • pro The food served at the facility was criticized as subpar and unappetizing.
  • pro Patients were often left feeling abandoned and neglected by staff during their stay.
  • pro Complaints regarding lost personal belongings met with lack of response or compensation from the facility.

Review

The reviews of Envoy, a rehabilitation facility, reveal a deeply divided experience among patients and their families. While some individuals express extreme dissatisfaction regarding the care received by their loved ones, others speak highly of the staff and treatment provided. This spectrum of experiences underscores significant concerns about the quality of care in such facilities, especially when it comes to vulnerable populations.

One striking account details a tragic situation where a family believes that breaches in standard medical care led to the death of a patient shortly after arriving at Envoy. The review highlights communication failures between nursing staff and physicians concerning essential breathing treatments for a patient with advanced lung disease. The family reported that despite clear needs for nebulizer treatments—standard care for their mother based on past medical history—the staff allegedly refused to administer them due to aerosol restrictions following COVID-19 protocols. This situation culminated in the patient suffering respiratory distress hours before paramedics arrived to find her in grave condition, ultimately leading to her death. Reports of negligence, lack of responsiveness from medical staff, and poor communication raised alarms about the facility's ability to provide appropriate care.

Contrasting sharply with this account are reviews from satisfied families who report positive rehabilitation experiences at Envoy. One family shared that their mother had a successful recovery following surgery and praised the physical therapy department for its attentiveness and effectiveness during her rehab stay. They commended the cleanliness of the rooms and the helpfulness of both administrative staff and therapists, noting how they felt comfortable asking questions about their loved one's care. Such testimonials highlight that not all experiences at Envoy have been negative; some patients benefited significantly from dedicated rehabilitation services.

However, complaints persist about staffing issues and overall care quality across several reviews. Many reviewers noted feelings of neglect among residents due to perceived understaffing or unresponsive personnel. Instances were reported where basic needs were not met—such as delays in responding to call bells or inadequate hygiene routines like bathing—which reflected poorly on the facility’s commitment to patient comfort and hygiene standards. One user emphasized how his loved one was rarely attended to promptly, resulting in distressing situations that could have been easily addressed with sufficient resources.

Further criticism emerged regarding nutrition management within Envoy’s system. Several families expressed frustration over lost clothes or nutritional deficits following feeding tube protocols not being followed accurately. In particular, one review recounted an alarming situation in which an elderly resident was found inadequately clothed while begging for assistance—a scenario deemed unacceptable by family members who believed more should have been done to ensure proper oversight and support for patients who may struggle with self-advocacy.

Despite these notable grievances blending into narratives surrounding potential malpractice or negligence within certain circumstances at Envoy, it's important also to acknowledge those reviewers whose sentiments lean positively towards their experiences there. One reviewer highlighted an apparent transformation at the facility since they last visited years prior, praising new leadership that seemed genuinely invested in both patient welfare and operational improvements—a notion indicating ongoing changes aimed at enhancing standards.

Ultimately, this collage of testimonies serves as poignant reminders regarding both sides of healthcare delivery: one side shows vulnerability within systems tasked with caring for fragile lives; another reveals resilient staff striving amid challenges often beyond immediate control while producing meaningful outcomes through rehabilitation efforts. For prospective patients or caregivers considering placement at Envoy—or similar facilities—they must weigh accounts against each other critically while also seeking out comprehensive assessments beyond mere anecdotes before making decisions impacting their or loved ones' health trajectories.

Features

Housing

  • 60 resident community capacity 60 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Envoy Of Winchester is a premier assisted living community located in Winchester, VA. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.

In terms of amenities, we provide a beauty salon for residents to pamper themselves, as well as cable or satellite TV for entertainment. Our community operated transportation is available for outings and appointments, and our computer center allows residents to stay connected with loved ones.

We have a spacious dining room where delicious meals are served restaurant-style, and special dietary restrictions can be accommodated. For recreational activities, residents can enjoy our fitness room, gaming room, small library, and outdoor space. Wi-Fi/high-speed internet is also available throughout the community.

Care services at Envoy Of Winchester are comprehensive and include 24-hour call system and supervision for peace of mind. Our staff assists with activities of daily living such as bathing, dressing, and transfers. We offer assistance with medication management and a mental wellness program to support the emotional well-being of our residents.

Nearby our community, there are two cafes that provide convenient options for dining out. Additionally, there are two parks where residents can enjoy nature walks or outdoor activities. With 12 pharmacies nearby, accessing medications is quick and easy. Residents also benefit from having 44 physicians in close proximity for medical appointments or consultations.

In terms of dining options outside the community, there are 34 restaurants that offer diverse cuisines to satisfy any palate. Residents who wish to worship can find three places of worship nearby.

For added convenience during emergencies or medical needs, there are three hospitals in close proximity to our community.

At Envoy Of Winchester, we strive to create an enriching environment where seniors can thrive with the help they need while enjoying a fulfilling lifestyle surrounded by excellent amenities and nearby conveniences.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.5 miles)
  • Walgreens (1.4 miles)
  • Epic Pharmacies (1.4 miles)
  • Good Neighbor Pharmacy (1.6 miles)
  • CVS Pharmacy (1.7 miles)
  • CVS Pharmacy (1.8 miles)
  • CVS Pharmacy (2 miles)

Restaurants

  • McDonald's (0.5 miles)
  • Popeyes Louisiana Kitchen (0.5 miles)
  • Arby's (0.7 miles)
  • Backseat Bar & Grill (0.9 miles)
  • Bonnie Blue (1.4 miles)
  • Burger King (1.4 miles)
  • The Wine Room at Taylor Pavilion (1.4 miles)

Physicians

  • Preventive Women's Health (0.6 miles)
  • Winchester Imaging (0.6 miles)
  • Winchester Open MRI (0.6 miles)
  • Dr. HARVINDER JAGAIT, MD (0.6 miles)
  • Winchester Radiologists (0.6 miles)
  • Center for Integrative Medicine - Tracy Johnston, MD (1.2 miles)
  • Winchester Orthopaedic Associates (1.3 miles)

Places of Worship

  • Church of Jesus Christ of Latter Day Saints (0.9 miles)
  • Grace Evangelical Lutheran Church (1.5 miles)
  • Catholic Church Sacred Heart (1.7 miles)

Hospitals

  • Valley Health System (1.5 miles)
  • Winchester Labor And Dilvery (1.6 miles)
  • Winchester Rehabilitation Center (1.6 miles)

Parks

  • Jim Barnett Park (2.2 miles)
  • Winchester Dog Park (2.3 miles)

Cafes

  • Starbucks (2.3 miles)
  • Starbucks (2.8 miles)

Frequently Asked Questions

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Nearby Communities

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