Information last verified:
2924 Brook Road, Richmond, VA 23220
For more information about senior living options: (844) 490-3973
Jesse Peters is absolutely amazing for feeding therapy. After one visit, the child was able to bottle-feed with proper latch and coordination and returned to breastfeeding. Brook Road Campus has been a big help with feeding therapy. The children love the dental clinic and look forward to visits. The staff are amazing, helpful, and make patients feel at ease. Dr. Soode is a blessing and is very informative and knowledgeable. VTCC staff were awesome and Ms. Sarah D. worked hard to help. Dr. Bortell and her staff are wonderful and make dental visits easier. VCU was a godsend, with staff and doctors treating the family with understanding and respect. TCU staff are absolutely amazing and treat residents like family.
They described VTCC as an absolute nightmare in patient care and facility conditions. They waited five hours in the ER for their child’s care, only to be told VTCC would not admit him. They noted Brook Road is a therapy center with no ER or advanced medical care at that location. They criticized a staff member as curt, condescending, and dismissive to a parent. They reported miscommunications between doctors and a lack of one-on-one therapy for several days. They experienced poor phone service at the dental office, with no one returning calls for almost a month. They warned others to take their child somewhere else and to tour first. They described a nurse as complaining about pay and nagging a child with behavioral issues. They claimed the hospital is not a real children’s hospital, describing it as an adult hospital with a pediatric wing.This community is best suited for families with children who need targeted pediatric therapies and a hospital environment that feels like a supportive, family-focused partner in care. The clearest fit is families pursuing measurable therapy outcomes, especially feeding therapy for infants and toddlers, and those who value a welcoming dental program with long-standing staff who genuinely keep kids comfortable. The campus atmosphere often earns praise for warmth, accessibility, and a sense that providers treat children like their own, which matters when navigating repetitive visits and ongoing treatment plans.
Some families may want to consider alternatives if the priority is round-the-clock acute medical or crisis care on-site, or if reliable, predictable scheduling and advocacy within the mental health system are non-negotiable. Several reviews flag real gaps: long ER wait times, coordination hiccups during psychiatric admissions, and inconsistent phone or scheduling responsiveness. The Brook Road campus is described as a therapy-centric location with no ER care, which means a separate path is needed for emergencies or more advanced medical needs. For families seeking a single, seamless emergency or crisis service hub, other options may reduce fragmentation.
The main pros, exceptional feeding therapy results, consistently caring staff, and a family-friendly, safety-conscious environment, often offset the notable drawbacks. When Jesse Peters or other therapists demonstrate tangible progress, such as successful latch coordination or a return to breastfeeding, families perceive clear value that justifies time and travel. The dental department emerges as a standout pillar: many children grow to enjoy visits, staff like Dr. Williams and Dr. Bortell are repeatedly praised for making procedures smoother, and the overall environment is described as welcoming and kid-centered. In short, for families prioritizing therapeutic gains and positive, ongoing engagement, the strength of the therapy and dental programs frequently overcomes occasional administrative friction.
Practically, families should plan around location and service scope. The Brook Road campus, highlighted as a therapy-centered site, may require a separate visit schedule for ER-worthy needs, which can drive additional travel and care coordination efforts. Where this hospital shines is in the continuity of pediatric expertise across disciplines, with a track record of safe, clean facilities and staff who make an effort to educate and involve families in care decisions. The presence of LGBT-affirming care and a team that appears to treat pediatric patients as part of a caring community adds meaningful value for families seeking a supportive milieu. However, the trade-off often involves navigating appointments, ensuring one-on-one attention when needed, and securing timely communication from busy departments.
Department-specific realities shape the decision. Therapy services, especially feeding therapy, stand out as the most consistently impactful offering, with several caregivers reporting life-changing outcomes. The dental department benefits from stable, friendly clinicians and strong family rapport, which lowers anxiety around procedures and routine visits. Mental health and crisis care receive mixed reviews: some families praise responsiveness and compassionate staff, while others report miscommunications, delays in therapy access, and uneven experiences with therapists or nurses during longer stays. For a family weighing mental health support, this means a meaningful option exists, but due diligence, clarifying the care plan, securing a dedicated coordinator, and seeking recent firsthand perspectives, will be essential to avoid gaps in continuity of care.
Bottom line: this Children’s Hospital campus serves as a solid fit for families whose primary needs are proven pediatric therapies and dependable dental care within a pediatric hospital setting, complemented by a warm staff and a safety-forward environment. It is not the sole choice for families requiring immediate, integrated ER capabilities or consistently smooth mental health admissions and communications. Prospective families should engage in targeted tours, ask about the specific campus that will handle their child’s most regular needs, and verify access to one-on-one therapy slots and active care coordination. If those assurances align with the child’s goals and family logistics, this community offers a compelling, practical pathway to meaningful, durable pediatric outcomes.
47 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (8 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Childrens Hospital in Richmond, VA is an assisted living community that offers a wide range of amenities and care services to its residents. The community provides fully furnished accommodations with cable or satellite TV and Wi-Fi/high-speed internet for the residents' entertainment and connectivity needs. There is a dining room where residents can enjoy restaurant-style dining, as well as a kitchenette for those who prefer to prepare their own meals.
Housekeeping services are provided to ensure that the living spaces are clean and well-maintained. Move-in coordination is available to assist new residents in settling into their new home seamlessly. Outdoor space and a garden are accessible for residents who enjoy spending time outside.
The community also offers care services such as 24-hour supervision, assistance with activities of daily living, bathing, dressing, transfers, and medication management. Special attention is given to residents with diabetes through the provision of a diabetes diet.
Mental wellness programs are available to support the emotional well-being of the residents. Special dietary restrictions are taken into consideration during meal preparation and service.
To keep residents engaged and active, there are resident-run activities as well as scheduled daily activities organized by the community. The surrounding area offers various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options including nearby hospitals and places of worship.
Overall, the Childrens Hospital in Richmond, VA provides a comfortable and supportive environment where seniors can receive personalized care while enjoying a range of amenities and engaging in fulfilling activities both within the community and in its vibrant surrounding neighborhood.
Childrens Hospital is located at 2924 Brook Road, Richmond, VA 23220 in Richmond city, Virginia
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