Norfolk Health And Rehabilitation Center

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  • Interior

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Norfolk Health And Rehabilitation Center

901 East Princess Anne Road, Norfolk, VA 23504

For more information about senior living options: (844) 490-3973

3.9 from 100 reviews
5 stars
67
4 stars
4
3 stars
2
2 stars
3
1 stars
24

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    Overall Review of Norfolk Health And Rehabilitation Center

    Pros

    • pro The staff are friendly and well-regarded by visitors.
    • pro The therapy team is top notch and the activities department is awesome.
    • pro The caregivers are pleasant, and the meals have become more enjoyable.
    • pro The facility is clean and well maintained on both the inside and outside.
    • pro Crystal is a great nurse, and the healthcare workers greet visitors with smiles.
    • pro The reception is polite and the staff are courteous.
    • pro Therapists are kind, empathetic, and helpful in addressing health needs.
    • pro The facility is described as great by some reviewers and provides a caring environment.

    Cons

    • pro The facility is described as the worst place for a family member to stay, with staff who don't care and are rude and combative.
    • pro Residents are left in their own waste for hours every day, indicating neglect.
    • pro The nursing staff are incompetent and have a negative attitude.
    • pro Medication is not provided on time, or at all, and medicines frequently run out.
    • pro Elevators are frequently broken, sometimes for hours.
    • pro The food is poor, often cold, and not tailored to patients' dietary needs, leaving residents hungry.
    • pro The facility smells strongly of urine and is dirty with grime and un-mopped floors.
    • pro Residents suffer infections and other harm due to neglect, including dehydration and even loss of an eye.
    • pro The facility is not safe for patients and should be shut down immediately.
    • pro Staff are slow to respond to call bells; some are rude to visitors and families.
    • pro The facility mismanages finances, taking money from residents' accounts without itemized receipts.
    • pro Rehabilitation is minimal or neglected, with patients often needing hospital transfer.

    Review

    The collection of impressions about this facility reads like a jagged mosaic of experiences, ranging from moments of commendable care to episodes of alarming neglect. On one hand, several reviewers praise friendly staff, attentive nurses, and effective therapy teams. They describe clean surroundings on at least some visits, a facility that is open to meaningful activities, and caregivers who go out of their way to keep patients engaged and comfortable. Therapists are singled out for praise in particular, with residents and their families noting tangible gains and appreciation for the empathy and dedication shown by the therapy staff. For families who encountered happy, respectful interactions, the facility felt like a hopeful place where their loved ones could receive consistent rehabilitation and compassionate attention.

    But the overall tone of the narratives is heavily weighted toward distressing shortcomings. A recurrent theme across multiple accounts is maltreatment and neglect, sometimes severe enough to prompt calls to emergency services or hospital readmissions. Several reviewers allege that patients were left in their own waste for hours, that medications were not provided on time or at all, and that critical changes in condition were ignored or inadequately addressed. Allegations include life-threatening consequences for patients, including infections and, in one extreme case, the loss of an eye attributed to ill treatment. Such accounts paint a picture of a facility that, in the eyes of many families, is ill-equipped to care for seriously ill or frail residents and may require urgent scrutiny or intervention.

    Infrastructure and environment emerge as another area of concern. Chronic elevator outages are repeatedly noted, with mentions of multiple elevators - two patient elevators and a freight elevator - and sometimes none operating for hours. This disruption compounds the frustration of families and patients who need timely transfers or trips to appointments. Odors of urine and unclean conditions on some floors are described as pervasive enough to be noticed by visitors entering the building. Cleanliness lapses - routinely described as dirty floors and poor overall sanitation - are linked by several reviewers to broader questions about attention to basic care. The physical plant issues intersect with food and nutrition complaints, as some residents report meals that are not adequately portioned, served cold, or misaligned with dietary needs, while others note improvements in meals and caregiving on certain days or with certain staff.

    The behavior and professionalism of staff receive a broad spectrum of commentary. A sizable number of reviews depict rude, combative, or inattentive staff who fail to answer call bells promptly and who seem disengaged at the nursing station. Families recount long waits for assistance, dismissive attitudes, and a sense that management does not prioritize accountability or timely communication. In contrast, other entries celebrate helpful, courteous staff members and emphasize positive interpersonal moments - nurses who greet patients with smiles, aides who are responsive, and caregivers who form meaningful connections. One nurse named Crystal is highlighted as particularly capable, and a few therapists are described as exceptionally compassionate and effective. These contrasting experiences suggest significant variation in how individual staff members approach care, potentially reflecting inconsistencies in staffing, training, or organizational culture across shifts and departments.

    Patient outcomes and personal testimonies further underscore the gravity of the concerns raised. Several people recount worsening conditions after transfers to this facility, including dehydration, urinary tract infections, and drastic weight loss, sometimes followed by rapid declines after discharge to home care. A family member describes a situation where their parent was dirty and distressed, leading to a painful realization about the level of care provided. Yet there are also stories of resilience and recovery: a husband or father who eventually leaves the facility and experiences improvement in other settings, a patient who later participates in therapy and reports better overall well-being, and families who express gratitude to staff for the care that was eventually delivered, even as they acknowledge serious flaws.

    Overall, the narratives cohere into a cautionary portrait of a care setting with significant variability in quality. There are bright spots - effective therapy, some compassionate caregivers, moments of clean environments and pleasant interactions - that offer hope and demonstrate that good care is possible within the facility. At the same time, a substantial thread of serious concerns runs through many reviews: neglect or delay in medications, unsafe or unsanitary conditions, broken infrastructure, and a culture some perceive as insufficiently attentive to patient safety and respectful family communication. Taken together, the reviews suggest that prospective families should approach this facility with careful scrutiny, ask direct questions about staffing levels, medication management, responsiveness to call bells, hygiene and sanitation practices, and the steps the facility is taking to address recurring issues. For anyone with a loved one in care, strong advocacy, frequent updates, and visible demonstrations of safety and accountability may be essential when considering this facility.

    Features

    Housing

    • 180 resident community capacity 180 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Norfolk International (5 miles away) Norfolk International (5 miles away)
    • Newport News Williamsburg International (23 miles away) Newport News Williamsburg International (23 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Norfolk Health And Rehabilitation Center in Norfolk, VA is a comprehensive assisted living community that provides a wide range of amenities and care services to its residents. The center offers a beauty salon where residents can get pampered, as well as cable or satellite TV for their entertainment needs. Community operated transportation is available for outings and appointments, and there is also a computer center for those who wish to stay connected.

    The dining room at the center offers restaurant-style dining with delicious meals prepared and served by the staff. Special dietary restrictions can be accommodated to ensure that each resident's specific needs are met. There is also a kitchenette available for residents who prefer to cook their own meals.

    Residents have access to various recreational facilities within the center, including a fitness room and a gaming room. For those who enjoy spending time outdoors, there is a garden and outdoor space where they can relax and enjoy nature. A small library provides opportunities for reading and quiet activities.

    The Norfolk Health And Rehabilitation Center offers housekeeping services to ensure that residents' living spaces are clean and comfortable. Move-in coordination services are provided to assist new residents with the transition process. Private bathrooms are available for each resident's convenience.

    Care services at the center include 24-hour call system and supervision to ensure the safety of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided as needed. The staff also assists with medication management and follows special dietary restrictions such as diabetes diets.

    Transportation arrangements are made for non-medical purposes as well as doctor appointments. A wellness center is available for residents who seek additional mental wellness programs or activities.

    Residents can stay connected with Wi-Fi/high-speed internet throughout the community. Additionally, concierge services are provided for any assistance needed, fitness programs are offered to promote an active lifestyle, planned day trips provide opportunities for exploration outside of the community, and resident-run activities allow individuals to engage in hobbies or interests. Scheduled daily activities ensure that there are always engaging events for residents to participate in.

    The Norfolk Health And Rehabilitation Center is conveniently located, with nearby cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals. This ensures that residents have easy access to essential services and amenities outside of the community.

    Nearby Places of Interest

    Restaurants

    • Chen Garden Chinese Restaurant (0.3 miles)
    • Sanctuary (0.7 miles)
    • Chick-Fil-A (0.8 miles)
    • Brick Anchor Brew House (1 miles)
    • Grace O'Malley's Irish Pub & Restaurant (1.1 miles)
    • Jack Brown's Beer & Burger Joint (1.2 miles)
    • Waterside District (1.2 miles)

    Hospitals

    • Chkd (0.9 miles)
    • Naval Medical Center Portsmouth (1.9 miles)
    • Portsmouth General Hospital (2.1 miles)
    • Bon Secours Maryview Medical Center (4.3 miles)
    • Maryview Medical Ambulatory Surgery Recovery (4.3 miles)

    Physicians

    • Willis, Erica Pediatric Associates (0.9 miles)
    • Tidewater Pediatric Consultants PC (1 miles)
    • Galan-Dejesus Mariam Np (1.2 miles)
    • Ivor Barry Kaplan (1.2 miles)
    • Dr Robert F. Castle, MD (1.6 miles)
    • Collins Jay N MD-Eastern VA Medical School Department (1.6 miles)
    • Duncan Yoder M.D. (1.7 miles)

    Pharmacies

    • Mac Arthur Pharmacy (1 miles)
    • Rite Aid (1.3 miles)
    • Walgreens (1.6 miles)
    • CVS Pharmacy (1.8 miles)
    • CVS Pharmacy (2.2 miles)
    • Walgreens (3.5 miles)
    • Grifols (3.5 miles)

    Transportation

    • The Tide MacArthur Square Station (1.1 miles)
    • The Tide-Newtown Road Station (3.6 miles)
    • Norfolk Airport USO (4.8 miles)
    • American Airlines Ticket Counter (4.8 miles)
    • Norfolk International Airport (ORF) (4.8 miles)

    Cafes

    • Starbucks (1.1 miles)
    • Coalescence Coffee (1.2 miles)
    • Starbucks (1.3 miles)
    • Cafe Stella (1.3 miles)
    • Panera Bread (1.5 miles)
    • Panera Bread (2.3 miles)
    • Panera Bread (3.7 miles)

    Parks

    • The Pagoda & Oriental Garden (1.2 miles)
    • Portsmouth City Park (6.1 miles)

    Places of Worship

    • Twine Memorial Holy Temple (2.8 miles)
    • Tabernacle Church Of Norfolk (3.3 miles)
    • Third Presbyterian Church (4.8 miles)
    • Westhaven Baptist Church (4.8 miles)

    Frequently Asked Questions

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