Hampton Roads Home Care in Norfolk, VA

Pros

• Hampton Roads Home Care goes above and beyond expectations in providing home health care.
• The staff deliver medical and domestic care along with strong mental and emotional support.
• Lasheka Shaw is kind, hardworking, and consistently goes above and beyond for her clients.
• LaSheka Shaw is always pleasant, patient, and treats care recipients with love, respect, and dignity.
• Sheka is a wonderful caregiver who checks in regularly and shares moments with clients.
• Jason is kind and helps families understand the care process, with costs sometimes covered.
• Dominique is highly trained, extremely helpful, patient, and also cooks nutritious meals while keeping clients active.
• Kimberly Brown and Lakenya Askew are hardworking and polite, making daily life easier for clients.
• The team enabled a grandmother to remain at home after a fall, providing essential ongoing support.
• Mary is punctual, personable, and professional, consistently exceeding expectations.
• The owner Josh is outstanding - personable, compassionate, and dedicated to high-quality care.
• HRHC staff are dependable, friendly, and go above and beyond to treat families as their own.
• The company is compassionate and community-minded, delivering knowledgeable care at great value.

Cons

• There have been a few communication problems.

Review

Hampton Roads Home Care is best suited for families who want a reliable, person-centered in-home care option that keeps an aging or recovering loved one safely at home while receiving hands-on daily assistance, companionship, and medical monitoring. The service works exceptionally well for seniors who need help with activities of daily living, mobility support, meal prep, light housekeeping, and transportation to appointments. It also shines for stroke survivors, COPD patients, or someone easing back after a procedure who still benefits from professional care without leaving the family home. The emphasis on emotional support, routines, and personal connection makes it a strong fit when independence at home is the priority but professional oversight is non-negotiable.

Those who may want to consider alternatives are clear about needing a more institutional setting or more intensive medical supervision. If a 24/7, facility-like environment with on-site nursing rounds and complex medical management is essential, a traditional assisted living or skilled nursing facility may be preferable. For families seeking high levels of clinical acuity, complex wound care, or round-the-clock monitoring with in-hospital standards, in-home care can still be a great option, but it should come with careful planning around caregiver stability, back-up coverage, and escalation protocols. Additionally, if a family prioritizes a fixed, socially active daily schedule with built-in community life and roommates, a campus-style setting could outperform an at-home plan.

The strongest factors in favor of Hampton Roads Home Care lie in the people delivering the care and the personalized approach. Caregivers are repeatedly described as compassionate, patient, and dependable, with many examples of going "above and beyond" to support both the patient and the family. The owner, Josh, is consistently credited with a personal touch - responsive, approachable, and willing to step in to cover shifts or resolve issues as they arise. This translates into real peace of mind for families living far away or juggling multiple responsibilities, because the care partners feel like an extension of the family. The ability to tailor a personal care plan, combined with reliable scheduling, makes day-to-day life more predictable for the loved one and the caregiver team more efficient for the family.

Ills or gaps are present but manageable. A few reviews note occasional communication hiccups, a reminder that human systems can falter, but the same reports emphasize quick remediation through office leadership and caregiver substitutions. The portfolio of testimonials shows strong continuity and flexibility - caregivers like Mary, LaSheka, Edith, Dominique, and others become familiar presences, and replacements or additional staff are arranged without leaving gaps in daily coverage. The practical reality is that a scalable, in-home model hinges on consistent staffing, and HRHC appears to meet that need with proactive scheduling and cross-coverage, including office managers who can step in when needed.

From a decision standpoint, the best path is to align expectations with tangible capabilities. Prospective clients should verify the specific mix of services offered, confirm 24/7 on-call availability, and request an introduction to a few potential caregiver matches to assess compatibility. Ask for a clear care plan design process, ongoing training focused on safety, activity stimulation, and caregiver-patient interaction, and insist on a transparent pricing structure that reflects any add-ons or weekend coverage. Given the strong ratings, BBB credibility, and the owner's hands-on approach, this provider warrants serious consideration for families prioritizing home-based independence, personal attention, and cost-conscious service without sacrificing professional care.

Bottom line: Hampton Roads Home Care represents a compelling, practical choice for keeping a loved one in the familiar comfort of home while receiving attentive, adaptable, and affordable care. It excels when the goal is ongoing companionship, daily living support, and a trusted point of contact who treats the family as partners. For families seeking a more intensive medical milieu, or a campus-style senior living environment with constant clinical oversight and social programming, it is worth evaluating alternatives. In most scenarios, the combination of compassionate caregivers, personalized planning, and an owner who treats every case like a family matter makes HRHC a durable, high-value option that earns confidence and reduces the stress of caregiving.

This part of Norfolk, Virginia, is a vibrant and diverse neighborhood with convenient access to essential services such as physicians, pharmacies, hospitals, cafes, restaurants, parks, transportation options, and places of worship. The area boasts a range of healthcare providers including pediatric associates and family practices, ensuring residents have access to quality medical care. Additionally, there are several dining options within walking distance offering various cuisines to satisfy different tastes. Nearby parks provide opportunities for leisurely strolls or outdoor activities. Public transportation options such as the Tide light rail system and proximity to Norfolk International Airport make it easy for residents to travel both locally and internationally. Places of worship are also readily available for those seeking spiritual nourishment. Overall, this neighborhood offers a convenient and welcoming environment for seniors looking to reside in Norfolk.

Physicians

• Galan-Dejesus Mariam Np (0.1 miles)
• Willis, Erica Pediatric Associates (0.2 miles)
• Ghent Family Practice (0.7 miles)
• Dr Robert F. Castle, MD (0.7 miles)
• Duncan Yoder M.D. (0.8 miles)
• Collins Jay N MD-Eastern VA Medical School Department (0.8 miles)
• The King's Daughters Milk Bank at CHKD (0.9 miles)

Cafes

• Starbucks (0.1 miles)
• Cafe Stella (0.1 miles)
• Coalescence Coffee (0.3 miles)
• Panera Bread (0.4 miles)
• Panera Bread (1.2 miles)
• Starbucks (1.3 miles)
• Starbucks (3.4 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (1.1 miles)
• Mac Arthur Pharmacy (1.2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.4 miles)
• Rite Aid (3.5 miles)

Hospitals

• Chkd (0.3 miles)
• Naval Medical Center Portsmouth (1.8 miles)
• Portsmouth General Hospital (2 miles)
• Bon Secours Maryview Medical Center (3.8 miles)
• Maryview Medical Ambulatory Surgery Recovery (3.8 miles)

Restaurants

• Chick-Fil-A (0.4 miles)
• Handsome Biscuit (0.4 miles)
• Tap House Grill At Ghent (0.6 miles)
• Sanctuary (0.7 miles)
• Orapax Restaurant and Bar (1 miles)
• Chen Garden Chinese Restaurant (1 miles)
• Hank's Filling Station (1.2 miles)

Parks

• The Pagoda & Oriental Garden (1.2 miles)
• Portsmouth City Park (5.7 miles)
• Bay Oaks Park (6.4 miles)

Transportation

• The Tide MacArthur Square Station (1.4 miles)
• The Tide-Newtown Road Station (4.6 miles)
• Norfolk Airport USO (5.2 miles)
• American Airlines Ticket Counter (5.2 miles)
• Norfolk International Airport (ORF) (5.2 miles)

Places of Worship

• Tabernacle Church Of Norfolk (2.7 miles)
• Twine Memorial Holy Temple (2.7 miles)
• Westhaven Baptist Church (4.3 miles)
• Third Presbyterian Church (4.6 miles)