Hampton Roads Home Care in Norfolk, VA

Pros

• Hampton Roads Home Care is doing a fantastic job with the services they offer.
• They are the first home health care company to offer Option Plus and great service for families that aren’t Medicaid eligible and need ADL/IADL assistance.
• The caregivers are kind, professional, and genuinely helpful, making sure patients feel comfortable and well cared for.
• The owner Josh is an outstanding professional who is personable, compassionate, and goes above and beyond to ensure quality care.
• Mary is punctual, personable, efficient, and a reliable caregiver who helps families.
• Edith Knight provides superior medical, domestic, and emotional support for her clients.
• LaSheka Shaw is patient, pleasant, and treats care recipients with love, respect, and dignity.
• The team consistently goes above and beyond to ensure clients are well cared for.
• The company enables families to keep their loved ones at home with independence and peace of mind.

Cons

• They never heard back from Hampton Roads Home Care after the initial evaluation visit, despite leaving multiple messages over the past couple of months.
• There have been a few instances of communication problems with the agency.
• They faced difficulty getting weekend coverage and filling care gaps, leading to inconsistency in care.

Review

Hampton Roads Home Care is best suited for families who want to keep a loved one at home while receiving reliable, compassionate, personalized in-home support. The service shines for seniors who need help with daily living activities and instrumental tasks, plus steady recuperative and medical support in familiar surroundings. It works well for those recovering from a fall or procedure, managing chronic conditions such as COPD, or families living at a distance who need a trusted team to coordinate care. The operation feels hands-on and family-focused, not a generic, one-size-fits-all operation. Clients consistently report caregivers who are attentive, patient, and willing to adjust as needs change, backed by a structure that makes care feel like a trusted partnership rather than outsourced help.

For families weighing options beyond home care, the key question is whether round-the-clock nursing supervision or a built-in social framework is needed. Assisted living and memory-care communities deliver formal medical oversight and structured activities, while skilled nursing facilities provide continuous clinical care. If a loved one requires consistent daytime and overnight nursing presence or a facility with robust programming and security, alternatives deserve serious consideration. HRHC excels when independence at home remains the priority and the patient can be safely supported with in-home assistance, especially for families miles away thanks to direct coordination.

The strongest advantages are reliability, genuine care, and value. The owner’s hands-on leadership translates into a team that feels like family, with caregivers who arrive on time, listen closely, and adjust plans as needs evolve. Mary, Netta, Jasmine, and the rest are repeatedly praised for warmth, professionalism, and going the extra mile. Clients get tailored plans covering daily tasks, transportation to appointments, and light social engagement, all at pricing that many compare favorably with other options. These strengths help offset occasional communication hiccups, because 24/7 accessibility, quick problem-solving, and backup staff reduce disruption when a shift is missed or needs arise after hours.

Operationally, care teams deliver continuity and accountability. Families report dependable scheduling, solid caregiver fit, and an office that steps in to cover gaps when needed. The program often includes not just household tasks but mobility support and gentle reminders for medications, all designed to preserve independence and dignity at home. The caveat is occasional friction in communication, especially during intake or after peak workloads. The remedy is simple: a clear point of contact, a written care plan, and explicit expectations for backup coverage. When these are in place, the experience feels consistently responsive, with the owner-driven leadership ensuring issues are resolved rather than left to drift.

When to choose Hampton Roads Home Care: the scenario centers on a loved one who can remain at home with a dependable, compassionate care team and whose needs are primarily ADL/IADL support, meal prep, transportation, and light medical oversight. The value is strongest for families in distant locales seeking reliable coverage and a personal touch. The caveat is to demand a solid written plan and a defined care coordinator to avoid miscommunications. If the clinical burden is heavy or dementia care requires a secure, structured environment, alternatives should be weighed, but this home care option can serve as a highly effective bridge that preserves independence while delivering professional support when it matters most.

To move forward, adopt a proactive, informed approach. Schedule a formal evaluation, insist on a detailed written care plan, and request a single point of contact who will coordinate ongoing communication. Confirm caregiver assignments, verify 24/7 availability, and ask about backup coverage for weekends and illness. Gather references from families with similar needs and clarify pricing to avoid surprises. While the experience is overwhelmingly positive, testing the fit with a short trial week, if possible, can solidify confidence. In Norfolk, Hampton Roads Home Care stands out for genuine commitment, a personal touch, and the ability to keep loved ones safely at home without sacrificing dignity or reliability. For families prioritizing warmth, accountability, and cost-conscious, high-quality in-home care, HRHC is a compelling choice.

This part of Norfolk, Virginia, is a vibrant and diverse neighborhood with convenient access to essential services such as physicians, pharmacies, hospitals, cafes, restaurants, parks, transportation options, and places of worship. The area boasts a range of healthcare providers including pediatric associates and family practices, ensuring residents have access to quality medical care. Additionally, there are several dining options within walking distance offering various cuisines to satisfy different tastes. Nearby parks provide opportunities for leisurely strolls or outdoor activities. Public transportation options such as the Tide light rail system and proximity to Norfolk International Airport make it easy for residents to travel both locally and internationally. Places of worship are also readily available for those seeking spiritual nourishment. Overall, this neighborhood offers a convenient and welcoming environment for seniors looking to reside in Norfolk.

Physicians

• Galan-Dejesus Mariam Np (0.1 miles)
• Willis, Erica Pediatric Associates (0.2 miles)
• Ghent Family Practice (0.7 miles)
• Dr Robert F. Castle, MD (0.7 miles)
• Duncan Yoder M.D. (0.8 miles)
• Collins Jay N MD-Eastern VA Medical School Department (0.8 miles)
• The King's Daughters Milk Bank at CHKD (0.9 miles)

Cafes

• Starbucks (0.1 miles)
• Cafe Stella (0.1 miles)
• Coalescence Coffee (0.3 miles)
• Panera Bread (0.4 miles)
• Panera Bread (1.2 miles)
• Starbucks (1.3 miles)
• Starbucks (3.4 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (1.1 miles)
• Mac Arthur Pharmacy (1.2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.4 miles)
• Rite Aid (3.5 miles)

Hospitals

• Chkd (0.3 miles)
• Naval Medical Center Portsmouth (1.8 miles)
• Portsmouth General Hospital (2 miles)
• Bon Secours Maryview Medical Center (3.8 miles)
• Maryview Medical Ambulatory Surgery Recovery (3.8 miles)

Restaurants

• Chick-Fil-A (0.4 miles)
• Handsome Biscuit (0.4 miles)
• Tap House Grill At Ghent (0.6 miles)
• Sanctuary (0.7 miles)
• Orapax Restaurant and Bar (1 miles)
• Chen Garden Chinese Restaurant (1 miles)
• Hank's Filling Station (1.2 miles)

Parks

• The Pagoda & Oriental Garden (1.2 miles)
• Portsmouth City Park (5.7 miles)
• Bay Oaks Park (6.4 miles)

Transportation

• The Tide MacArthur Square Station (1.4 miles)
• The Tide-Newtown Road Station (4.6 miles)
• Norfolk Airport USO (5.2 miles)
• American Airlines Ticket Counter (5.2 miles)
• Norfolk International Airport (ORF) (5.2 miles)

Places of Worship

• Tabernacle Church Of Norfolk (2.7 miles)
• Twine Memorial Holy Temple (2.7 miles)
• Westhaven Baptist Church (4.3 miles)
• Third Presbyterian Church (4.6 miles)