805 Park Avenue, Norfolk, VA 23504
For more information about senior living options: (866) 208-4318
Shepherd's Village at Park Avenue Costs & Pricing
Shepherd's Village at Park Avenue offers competitive pricing for its one-bedroom accommodations, with a monthly cost of $2,838. This represents a significant savings compared to the average expenses in Norfolk city, which are approximately $3,424, and even more so when contrasted with the broader state average of $4,257 in Virginia. By choosing Shepherd's Village at Park Avenue, residents not only benefit from an affordable living option but also gain access to a supportive community environment that enhances their overall quality of life.
| Floor plans | Shepherd's Village at Park Avenue | Norfolk city | Virginia |
|---|---|---|---|
| 1 Bedroom | $2,838 | $3,424 | $4,257 |
Overall Review of Shepherd's Village at Park Avenue
Pros
The property comes highly recommended for families exploring options.- The facility provides privacy, three meals a day, and access to physical and occupational therapy that support resident care.
- Residents show physical improvement, with some able to walk with a cane instead of a walker.
- The facility is very clean and has a pleasant smell.
- The other residents are friendly, contributing to a welcoming environment.
- Overall, the facility is described as really nice.
Cons
The staff are described as intolerantly rude on the phone, which the reviewer finds ridiculous.- Staff treat calls as a major bother and do not take five minutes to address the caller’s business.
- The facility’s customer service is criticized as sucking, implying poor overall service.
- There is noted excessive huffing, lip-smacking, and visible displeasure during calls.
Review
Shepherd’s Village at Park Avenue is best suited for families seeking an assisted-living option that pairs resident privacy with hands-on rehabilitation support in a clean, welcoming setting. The model appears strongest for seniors who want daily meals, reliable in-room privacy, and access to physical and occupational therapy without leaving the building. Families facing a transition where the loved one benefits from progressive mobility goals and a quiet, orderly environment will feel confident in this community. The consensus from positive experiences centers on clear routines, attentive therapy services, and a courteous home-like atmosphere among residents.
Those weighing alternatives should be mindful of a conspicuous caveat: not every interaction carries the same warmth or efficiency. A reviewer pointed to consistently rude phone encounters and a sense that routine communications could be more customer-service oriented. While this is a single voice in a small sample, the feedback highlights a real consideration for families who rely on smooth, respectful communication to coordinate care, schedule therapies, and handle everyday questions. If consistent, courteous outreach is nonnegotiable, it warrants comparing direct experiences at other communities or requesting a candid conversation with the leadership team.
On the strength side, key advantages align with the core needs of many residents. Privacy is preserved, meals are provided on a predictable schedule, and therapy services, physical and occupational, are integrated into the care plan, which can help a parent regain or maintain independence. The environment is described as clean and well-kept, with a pleasant scent and a calm, homelike feel. Beyond the practical amenities, the social milieu matters: the presence of friendly residents can ease the transition and reduce isolation as mobility improves and routines stabilize.
The principal drawback centers on communication accessibility and staff demeanor in routine dealings. The negative review paints a picture of phone etiquette that feels burdensome to callers, suggesting frustration that the staff views calls as interruptions rather than part of coordinated care. Such impressions can erode trust, particularly when families must relay medical information, request changes to schedules, or seek timely updates on a loved one’s progress. While not every family will experience this friction, the risk is real enough to influence decision-making, especially for those who prioritize responsive customer service.
Balancing the positives against the negatives yields a practical lens for decision-making. The facility clearly delivers tangible rehab benefits, consistent daily meals, and a clean, neighborly atmosphere where a resident can improve mobility with professional support. If these elements align with the loved one’s needs and the family can tolerate occasional communication rough edges, Shepherd’s Village offers a compelling arrangement. Conversely, if dependable, consistently courteous communication is essential, whether for coordinating transport, care changes, or family updates, this community warrants careful vetting or comparison with peers known for smoother administrative interactions.
In the end, Shepherd’s Village at Park Avenue serves best when the priority is structured daily life, accessible therapy, and a respectful environment where privacy matters. It is a sensible fit for families navigating rehab-focused goals within an assisted-living framework. For those who cannot compromise on warmth and responsiveness in communication, or who want to test-drive a session with the administrator, it is wise to tour the community, meet frontline staff, and probe how care plans, scheduling, and family updates are managed day-to-day. The right choice sits where the rehab potential, cleanliness, and resident camaraderie outweigh any rough edges in customer service, and where due diligence confirms that the communication channel aligns with the family’s needs.
21 resident community capacity
Assisted Living
Activities off-site
Air-conditioning
Bath tubs
Beautician on-site
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Ground floor units
Handicap accessible
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Respite or short term stays offered
Restaurant-style dining
Small library
Telephone
Wheelchair accessible showers
Wi-Fi/high-speed internet available
Norfolk International (5 miles away)
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Incontinence care
Medication management
Mental wellness program
Special dietary restrictions
Birthday parties
Day trips and outings
Intergenerational programs
Stretching classes
Wii bowling
Comprehensive Residential Support and Assisted Living Solutions for Individuals with Disabilities
Comprehensive Supportive Living Arrangements for Adults with Disabilities
Funding and Affording Assisted Living: A Thorough Overview