The Laurels Of Willow Creek

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  • Interior

    A well-lit restaurant dining area with arranged tables and chairs.

  • Decor

    A cozy room with a bed and kitchenette, featuring wooden cabinets and a nature-themed wall art.

  • Living Room

    A cozy living room with a brick fireplace and large windows, featuring comfortable seating and tasteful decor.

  • Building

    Entrance to The Laurels of Willow Creek with manicured landscaping and an American flag.

  • Bedroom

    A cozy and well-furnished hospital room with a bed and seating area.

  • Dining

    A spacious and well-lit dining room with neatly arranged tables and chairs, featuring elegant lighting fixtures and decorative elements.

  • Kitchen

    Modern kitchen with stainless steel appliances and wooden cabinets.

  • Garden

    A refreshing pitcher of iced tea with glasses on a patio table.

  • Artwork

    A cozy hospital room with a single bed, colorful artwork, and simple furniture.

  • Bathroom

    A tiled bathroom with shower stalls, curtains, and a toilet.

  • Wall Art

    A clean and organized bathroom featuring a toilet, a towel rack, a laundry basket, and wall art.

  • Exercise Equipment

    A well-lit gym with various exercise equipment and a spacious workout area.

  • Waiting Area

    A hair salon with a waiting area featuring chairs and a hair dryer next to a counter with a mirror.

  • Rug

    A simple room interior with a wooden dresser, a sink with a mirror above it, a clock on the wall, and a patterned rug on the floor.

The Laurels Of Willow Creek

11611 Robious Road, Midlothian, VA 23113

For more information about senior living options: (844) 490-3973

4.6 from 100 reviews
5 stars
81
4 stars
8
3 stars
3
2 stars
2
1 stars
6

Skilled Nursing Facility

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    Overall Review of The Laurels Of Willow Creek

    Pros

    • pro The staff are exceptional, personable, and always willing to assist.
    • pro The environment is warm, welcoming, and clean.
    • pro Ginny in admissions is phenomenal and compassionate.
    • pro KeeKee Finney provides informative and engaging orientation.
    • pro The OT and PT staff are professional, friendly, and highly capable.
    • pro Ashley the social worker demonstrates compassion, patience, and dedication.
    • pro The Laurels of Willow Creek delivers high-quality, resident-centered care with dignity.
    • pro The facility runs smoothly with attentive administration and frontline staff.
    • pro The therapy services and activities program are engaging and beneficial.
    • pro Residents are treated like family, with kindness and respect from staff.

    Cons

    • pro The facility was described as disappointing and a worse place to live.
    • pro Some reviewers claimed that the organization does not care about its nursing staff and that residents may experience unfair treatment.
    • pro Stacie was labeled as the worst administrator the reviewer had ever seen.
    • pro The food was criticized as very bad and unbearable to eat.
    • pro The administration was criticized for allowing an untrained puppy to roam the facility.

    Review

    The Laurels of Willow Creek is consistently described by residents, families, and staff as a warm, welcoming, and well-kept place that genuinely cares for those who live and heal there. Across multiple experiences, the facility is painted as clean, inviting, and thoughtfully run, with a strong emphasis on making people feel at ease from the moment they walk through the door. Visitors frequently mention the building's atmosphere as one of its strongest assets: beautiful surroundings, a tidy environment, and a sense that lives are treated with dignity and respect.

    A standout thread throughout the feedback is the caliber of the people who work there. The staff across departments - admissions, social services, nursing, therapy, housekeeping, and administration - are repeatedly described as personable, professional, and genuinely devoted to helping residents and their families. The admissions process and the tour experience receive high marks, with one tour guide described as warm, friendly, and patient, going out of her way to make a family feel safe about placing a loved one in the facility. Ginny in admissions is singled out for going above and beyond, providing resources and compassionate guidance during difficult times. KeeKee Finney, in particular, is noted for making orientation informative and enjoyable.

    Social services also receives frequent praise for responsiveness and empathy. Bailee Beverly is highlighted as especially helpful to families, with her willingness to assist appearing to make a meaningful difference during a mother's stay. Another social worker, Ashley, is repeatedly commended for compassion, dedication, and effectively coordinating care with warmth and professionalism. In some reviews, Ashley and the social services team are described as lightening the load for families during challenging moments, underscoring the department's crucial role in the overall experience.

    The therapy and nursing teams are consistently described as professional, approachable, and deeply caring. The OT and PT staff are repeatedly identified as excellent - friendly, skilled, and attentive to residents' strength and recovery. Residents and family members alike appreciate the collaboration between nursing staff and therapists to maintain a high standard of care. Individual staff members receive heartfelt recognition: Ashley the social worker is celebrated for her compassion, while nurses and CNAs are praised for their dedication to residents' well-being. Even in reviews that note occasional challenges, there is broad appreciation for the hard work and positive impact of therapy and nursing teams.

    Cleanliness, safety, and daily care are also central themes in the feedback. Several reviewers emphasize that the facility is well maintained, with particular attention paid to cleanliness and a welcoming environment. The dining and activity programs are described as nourishing and engaging in many accounts, while other reviews acknowledge that experiences with food can vary, noting that at least one reviewer found meals less satisfactory. Nonetheless, the general sentiment is that the environment supports dignity and comfort, with residents treated like family and staff working to keep residents happy and engaged.

    There is a notable emphasis on community and partnership roles outside the facility, too. A reviewer highlights the Laurels' collaboration with Morningside of Bellgrade, recognizing the facility as a strong partner in care. The overall tone from community members is one of confidence in the Laurels' ability to coordinate care effectively, keep residents safe, and offer a supportive network for families, including access to resources and guidance through transitions and hospital stays.

    Of course, not every note is perfect. A few reviewers express concerns about administration or certain day-to-day experiences, with some describing situations as disappointing or mentioning unfair treatment in ways that contrast with the otherwise overwhelmingly positive stories. A specific concern is raised about the perceptions of how staff and administration are treated within the facility, and one review mentions interactions that didn't meet expectations. There are also candid remarks about food quality from at least one reviewer and a negative impression of an administrator. These points show that, while the facility is widely praised for care and culture, there are individual experiences that diverge from the general high standard and merit attention and ongoing improvement.

    Despite the occasional critique, the prevailing narrative is one of a facility that people are proud to be associated with. Residents describe feeling cared for by a team that is consistently described as kind, patient, and dedicated. Families speak of peace of mind knowing their loved ones are in good hands, supported by a robust network of professionals - from admissions through therapy to medical records - who work together to create a compassionate, well-coordinated care experience. The Laurels of Willow Creek is portrayed as more than a place to live or recover; it is a community where staff, residents, and families feel valued, connected, and hopeful about the road ahead.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Richmond International (16 miles away) Richmond International (16 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Laurels Of Willow Creek is an assisted living community located in Midlothian, VA. Our community offers a wide range of amenities to enhance the comfort and convenience of our residents.

    For those who enjoy looking their best, we have an on-site beauty salon where residents can indulge in haircuts, styling, and other grooming services. Our cable or satellite TV ensures that residents can stay connected with their favorite shows and movies. We also provide community-operated transportation for easy access to local attractions and appointments.

    We understand the importance of technology in today's world, which is why we offer a computer center with internet access for residents to stay connected with family and friends. Our dining room provides restaurant-style dining experiences with delicious meals prepared by our experienced chefs. Residents can also enjoy our fully furnished accommodations and private bathrooms for a comfortable living experience.

    Staying active is important to maintaining health and wellness, which is why we offer a fitness room equipped with exercise equipment. For those who enjoy gaming, we have a dedicated gaming room for entertainment. Our outdoor space includes a garden where residents can relax and enjoy fresh air.

    At The Laurels Of Willow Creek, we prioritize the well-being of our residents. Our housekeeping services ensure that living spaces are clean and tidy at all times. We also offer move-in coordination services to assist new residents during the transition period.

    For those who enjoy reading, our small library provides a quiet space to indulge in books or magazines. Telephone services are available for easy communication with loved ones. Additionally, we provide transportation arrangements (non-medical) for outings and appointments.

    To promote overall wellness, we have a wellness center where residents can engage in activities that support mental well-being. Wi-Fi/high-speed internet is available throughout the community for convenient internet access.

    In terms of care services, we have 24-hour call system and supervision to ensure the safety and security of our residents at all times. Our trained staff provides assistance with activities of daily living, including bathing, dressing, and transfers. We offer specialized care for residents with diabetes, including meal preparation and service. Medication management is also provided to ensure that residents receive their medications as prescribed.

    Our community offers a variety of activities to keep residents engaged and social. Concierge services are available to assist with any additional needs or requests. Fitness programs are offered to promote physical well-being. Planned day trips allow residents to explore the local area and enjoy new experiences. Resident-run activities provide opportunities for socialization and connection with fellow residents. Scheduled daily activities ensure there is always something interesting happening in our community.

    The Laurels Of Willow Creek benefits from its location, with several cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals nearby. This provides convenient access to amenities and services within the local area.

    Overall, The Laurels Of Willow Creek is a warm and welcoming assisted living community that offers an array of amenities and care services to ensure the comfort and well-being of our residents.

    Nearby Places of Interest

    Pharmacies

    • Kroger Pharmacy (0.5 miles)
    • Walgreens (0.5 miles)
    • Wegmans (1.4 miles)
    • Walgreens (1.9 miles)
    • CVS Pharmacy (1.9 miles)
    • CVS Pharmacy (3.1 miles)
    • Walgreens (4.1 miles)

    Restaurants

    • Chick-Fil-A (0.7 miles)
    • Sonic Drive-In (1.3 miles)
    • McDonald's (1.9 miles)
    • Apollo's Flame Baked Pizza and Grill (1.9 miles)
    • Dq Grill & Chill (2.7 miles)
    • Sports Page Bar & Grill (3 miles)
    • McDonald's (3 miles)

    Parks

    • Huguenot Park (1 miles)
    • Reidelbach Park (1.4 miles)
    • Charter Colony Playground (4.1 miles)
    • Rockwood Park (5.2 miles)
    • Dogwood Dell (7.4 miles)
    • Barker Field Dog Park (7.4 miles)
    • Forest Hill Park (7.8 miles)

    Physicians

    • Arthritis Specialists (1.3 miles)
    • Nilsen Eye Care (1.7 miles)
    • Olivero Thomas A J DDS (2 miles)
    • Midlothian Family Practice (2.1 miles)
    • Pediatric & Adolescent Health Partners PC (2.6 miles)
    • Partner Medical Doctors (2.8 miles)
    • Primary Health Group (3 miles)

    Hospitals

    • CJW Medical Center (1.3 miles)
    • Bon Secours Richmond Health (4.5 miles)
    • St Marys South Building (7 miles)

    Places of Worship

    • St Edward's Church (1.4 miles)
    • Central Baptist Church (3.8 miles)
    • Second Baptist Church (4.4 miles)
    • New Life United Methodist Church (5.4 miles)

    Cafes

    • Starbucks (3 miles)
    • Perk (3 miles)
    • Panera Bread (4.4 miles)
    • Starbucks (6.2 miles)
    • Panera Bread (7.8 miles)

    Theaters

    • Regal Westchester Commons (4.1 miles)
    • Commonwealth 20 & Imax (7.1 miles)

    Frequently Asked Questions

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