The Laurels Of Willow Creek in Midlothian, VA
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11611 Robious Road, Midlothian, VA 23113
For more information about senior living options: (844) 490-3973
The staff are exceptional, personable, and willing to assist in every way. The environment is warm and welcoming. Ginny Lockett and Mary O'Brien are compassionate and proactive in guiding families through admissions. Bailee Beverly and the social services team are consistently helpful during residents' stays. The OT and PT teams are excellent, professional, and dedicated to helping residents regain strength and independence. The nursing staff and CNAs are friendly, caring, and treat residents with dignity. The facility is clean, well-maintained, and inviting, with a large, well-equipped rehab gym. The dining options and activities programs are varied, enjoyable, and engaging for residents. The administration and front office staff are organized, responsive, and supportive, easing transitions for families.
The night nurses and weekend nurses are a joke here. They are unprofessional at this facility. The meals are very bad and sometimes inedible. There is poor communication between management and patients. The staff are described as having no personality and little urgency. They would give the place a negative rating and would not recommend it. A resident's roommate laid in urine all day because staff were rough and mean. Some aides are belligerent and haughty and should not be doing this work.The Laurels of Willow Creek is best suited for families seeking a robust rehab-focused skilled nursing experience with a warm, engaging environment. The community earns high marks for its multi-disciplinary rehab team, especially physical and occupational therapy, and for staff who consistently go above and beyond to support residents and families. The building is described as clean, inviting, and well maintained, with a therapy gym that impresses visitors and a front-office culture that helps families feel supported during transitions. For post-acute recoveries, fall risk management, and long-term care that prioritizes dignity, this facility often delivers the outcomes families want.
Certain families should consider alternatives. Several reviews flag variability in staffing and communication, particularly on night and weekend shifts, and a few families report inconsistent responsiveness from administration. There are also discreet but real concerns about staff bedside manner and timely assistance in urgent moments. For loved ones who require around-the-clock vigilance, ultra-plexible supervision, or dementia-specific programming with highly consistent administrative oversight, other communities with more uniform staffing patterns may be a better fit. If memory-care specialization or highly structured 24/7 oversight is non-negotiable, exploring options elsewhere is prudent.
The strongest draws here are the rehab strengths and the people who drive them. Therapy teams are repeatedly praised for competence, scheduling flexibility, and a hands-on approach that pushes residents toward independent function. Families note meaningful gains - getting back on their feet, walking, and regaining confidence - thanks to coordinated PT/OT/SLP work and therapists who tailor plans to individual goals. The culture of care extends beyond therapy: social workers, admissions staff, and nursing teams are frequently described as compassionate and communicative, with many families citing how well-connected the care plan feels to loved ones at home.
Yet the community does carry notable caveats tied to consistency and day-to-day operations. A subset of reviews details frustrations with late or hurried responses to call bells, perceived administrative friction, and occasional concerns about staff training or bedside manners. Food quality and dietary coordination receive mixed mentions, with some residents praising variety and taste, while others report less satisfactory experiences. These contrasts matter most when a loved one needs predictable routines and steady hands; in those cases, expectations around staffing continuity and proactive communication should be clarified up front.
From a family-center perspective, the Laurels of Willow Creek often feels like a well-run, people-first operation. The admissions team - especially figures like Ginny and Mary - receives consistent praise for guiding families through transitions with genuine care and practical, compassionate advocacy. Residents frequently describe the environment as calm, clean, and engaging, with activities that keep people socially connected and facilities that look and smell fresh. The combination of strong rehab outcomes, respectful care, and a tangible sense of "being cared for" is a compelling value proposition for anyone prioritizing recovery and long-term wellness in a single, cohesive setting.
Ultimately, the Laurels of Willow Creek stands out for families who want a capable rehab engine backed by a caring staff and a dignified, home-like atmosphere. It is not the first choice for households prioritizing absolute uniformity across all shifts or requiring special memory-care programming without exception. Before deciding, prospective families should tour at different times (including evenings and weekends), meet with therapy leadership about typical daily schedules, and verify care plans with admissions and nursing leadership. If a clear, consistent communication channel and dependable night care are secured, this community can be an excellent partner in recovery and ongoing care.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Laurels Of Willow Creek is an assisted living community located in Midlothian, VA. Our community offers a wide range of amenities to enhance the comfort and convenience of our residents.
For those who enjoy looking their best, we have an on-site beauty salon where residents can indulge in haircuts, styling, and other grooming services. Our cable or satellite TV ensures that residents can stay connected with their favorite shows and movies. We also provide community-operated transportation for easy access to local attractions and appointments.
We understand the importance of technology in today's world, which is why we offer a computer center with internet access for residents to stay connected with family and friends. Our dining room provides restaurant-style dining experiences with delicious meals prepared by our experienced chefs. Residents can also enjoy our fully furnished accommodations and private bathrooms for a comfortable living experience.
Staying active is important to maintaining health and wellness, which is why we offer a fitness room equipped with exercise equipment. For those who enjoy gaming, we have a dedicated gaming room for entertainment. Our outdoor space includes a garden where residents can relax and enjoy fresh air.
At The Laurels Of Willow Creek, we prioritize the well-being of our residents. Our housekeeping services ensure that living spaces are clean and tidy at all times. We also offer move-in coordination services to assist new residents during the transition period.
For those who enjoy reading, our small library provides a quiet space to indulge in books or magazines. Telephone services are available for easy communication with loved ones. Additionally, we provide transportation arrangements (non-medical) for outings and appointments.
To promote overall wellness, we have a wellness center where residents can engage in activities that support mental well-being. Wi-Fi/high-speed internet is available throughout the community for convenient internet access.
In terms of care services, we have 24-hour call system and supervision to ensure the safety and security of our residents at all times. Our trained staff provides assistance with activities of daily living, including bathing, dressing, and transfers. We offer specialized care for residents with diabetes, including meal preparation and service. Medication management is also provided to ensure that residents receive their medications as prescribed.
Our community offers a variety of activities to keep residents engaged and social. Concierge services are available to assist with any additional needs or requests. Fitness programs are offered to promote physical well-being. Planned day trips allow residents to explore the local area and enjoy new experiences. Resident-run activities provide opportunities for socialization and connection with fellow residents. Scheduled daily activities ensure there is always something interesting happening in our community.
The Laurels Of Willow Creek benefits from its location, with several cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals nearby. This provides convenient access to amenities and services within the local area.
Overall, The Laurels Of Willow Creek is a warm and welcoming assisted living community that offers an array of amenities and care services to ensure the comfort and well-being of our residents.
The Laurels Of Willow Creek is located at 11611 Robious Road, Midlothian, VA 23113 in Richmond city, Virginia
The Laurels Of Willow Creek on seniors.fyi includes 15 photos including images showing interior, decor, bedroom, bathroom, dining, exercise equipment, rug, artwork, and more.
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Interior
Decor
Living Room
Building
Bedroom
Dining
Kitchen
Garden
Artwork
Bathroom
Wall Art
Exercise Equipment
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