Laurels of Willow Creek

Pros

• The activities department is an inspiration to residents, providing engaging and enjoyable options for participation.
• Staff members are described as friendly, helpful, and caring, creating a welcoming atmosphere for residents.
• Residents appreciate the open-door policy of the administrator, facilitating open communication about concerns.
• Many residents enjoy the variety of activities offered, especially arts & crafts and bingo.
• The therapy group is noted as a beneficial aspect of the community for emotional support and relaxation.
• Some staff members in physical therapy are praised for their friendliness and understanding, enhancing the rehabilitation experience for residents.

Cons

• The community did not take care of basic care needs, and communication only existed because it had to be initiated by the resident.
• The facility was described as dirty and lacking consistency in the help provided, with staff who did not speak English as a primary language.
• Residents had to share inadequate rooms that were unsatisfactory for two people.
• The skilled nursing department is short-handed and unskilled, leading to neglect of basic care needs such as hygiene and wound management.
• There were serious concerns about the response times to call bells, with many going unanswered.
• A loved one was discharged without necessary prescriptions, indicating a lack of proper communication and follow-up care.
• Previous patients' supplies remained in the room for over a week despite reminders, showcasing poor cleaning practices.
• There were reports of moldy mattresses being provided to patients, raising concerns about hygiene standards in the facility.

Review

The reviews for the Laurels of Willow Creek present a striking dichotomy between positive experiences and severe dissatisfaction among residents and their families. While some individuals highlight the benefits of engaging activities and caring staff, others raise alarming concerns regarding the facility's overall standard of care, cleanliness, and communication.

One notable aspect praised across several reviews is the activities department. Numerous residents have expressed immense appreciation for the various options available to them, such as arts and crafts, bingo, and other skill-building endeavors. Residents often describe how these activities bring joy, foster friendships, and provide much-needed mental stimulation during therapy sessions. The activities room appears to serve as a refuge that not only helps residents relax but also encourages engagement with fellow residents and staff members. Many find solace in participating in creative crafts or social games organized by dedicated activity staff who cultivate an environment that promotes self-worth and camaraderie.

Conversely, a significant portion of feedback points to substantial deficits in basic care services offered within the community. Several reviewers highlight neglect when it comes to essential personal hygiene needs such as brushing teeth, shaving, or even adequate attention to toileting requirements for patients who cannot manage independently. These troubling indicators suggest systemic issues within the skilled nursing department where understaffing persists as a critical problem. Families note that their loved ones were often left with minimal supervision or support when requiring assistance with daily care routines.

A particularly alarming narrative from one reviewer describes their loved one’s experience with wound management at Laurels of Willow Creek. Despite having been admitted for just five weeks due to a simple wound on his buttocks, the lack of appropriate care resulted in further complications rather than recovery. It was reported that even after discussions with nursing staff about maintaining proper hygiene schedules for incontinent patients, neglect continued unabated—resulting in unsanitary conditions aggravated by moldy mattresses left unattended for weeks. Such negligence appears not just isolated but systemic within nursing practices as evidenced by instances of inadequate responses from administrators addressing these deeply concerning care failures.

Another consistent theme across reviews is the quality—or lack thereof—of communication between facility staff and both residents and families. Several individuals assert that they felt compelled to initiate all necessary communications regarding their loved ones' care plans or concerns rather than receiving proactive updates from the administration or caregivers themselves. In some cases where family members sought answers regarding treatment options or emergency protocols—for instance contacting local hospitals during emergencies—they faced inadequate responses which could lead to dire consequences.

Despite mixed reviews focusing on very different facets of life at Laurels of Willow Creek—from enjoyable interactions fostered by thoughtful activity programming to disheartening accounts of neglect—the overarching sentiment conveys unease about patient safety driven largely by staffing challenges related directly back towards chronic understaffing problems reported through testimonies shared online. Heartbreaking narratives point out serious risks associated with entrusting elderly loved ones into environments seemingly short on resources meant specifically tailored around sensitive long-term caregiving needs—a point stressed emphatically amidst pleas urging potential newcomers seeking assisted living alternatives elsewhere for greater peace-of-mind choices.

In conclusion, while Laurels of Willow Creek displays commendable efforts through its dedicated activity departments catering successfully towards enhancing resident morale via social engagements—a glaring need exists too focused squarely upon improving direct caregiving-related functions extraordinarily crucial when dealing intimately with vulnerable populations struggling against age-related ailments amplified further under systematic shortcomings tied closely back towards workforce availability issues plaguing service delivery methods employed nationwide across healthcare sectors ultimately making this particular community far less recommendable relative real-world performance metrics achieved thus far.

Pharmacies

• Kroger Pharmacy (0.5 miles)
• Walgreens (0.5 miles)
• Wegmans (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (4.1 miles)

Restaurants

• Chick-Fil-A (0.7 miles)
• Sonic Drive-In (1.3 miles)
• McDonald's (1.9 miles)
• Apollo's Flame Baked Pizza and Grill (1.9 miles)
• Dq Grill & Chill (2.7 miles)
• Sports Page Bar & Grill (3 miles)
• McDonald's (3 miles)

Parks

• Huguenot Park (1 miles)
• Reidelbach Park (1.4 miles)
• Charter Colony Playground (4.1 miles)
• Rockwood Park (5.2 miles)
• Dogwood Dell (7.4 miles)
• Barker Field Dog Park (7.4 miles)
• Forest Hill Park (7.8 miles)

Physicians

• Arthritis Specialists (1.3 miles)
• Nilsen Eye Care (1.7 miles)
• Olivero Thomas A J DDS (2 miles)
• Midlothian Family Practice (2.1 miles)
• Pediatric & Adolescent Health Partners PC (2.6 miles)
• Partner Medical Doctors (2.8 miles)
• Primary Health Group (3 miles)

Hospitals

• CJW Medical Center (1.3 miles)
• Bon Secours Richmond Health (4.5 miles)
• St Marys South Building (7 miles)

Places of Worship

• St Edward's Church (1.4 miles)
• Central Baptist Church (3.8 miles)
• Second Baptist Church (4.4 miles)
• New Life United Methodist Church (5.4 miles)

Cafes

• Starbucks (3 miles)
• Perk (3 miles)
• Panera Bread (4.4 miles)
• Starbucks (6.2 miles)
• Panera Bread (7.8 miles)

Theaters

• Regal Westchester Commons (4.1 miles)
• Commonwealth 20 & Imax (7.1 miles)