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4.4 from 146 reviews
5 stars
113
4 stars
10
3 stars
6
2 stars
2
1 stars
15
Laurels of Willow Creek Costs & Pricing
Laurels of Willow Creek offers a competitive pricing structure for its private rooms, with a monthly cost of $5,280. While this price is higher than the averages in Chesterfield County and throughout Virginia - where costs are approximately $4,733 and $4,684 respectively - it reflects the comprehensive care and amenities provided at this facility. The slight premium can be attributed to the quality of services and personalized attention residents receive, ensuring a comfortable and enriching living environment tailored to individual needs. As families consider options for senior care, it's important to weigh these factors alongside the financial aspects to make an informed decision that best suits their loved ones.
Floor plans
Laurels of Willow Creek
Chesterfield County
Virginia
Private
$5,280
$4,733
$4,684
Overall Review of Laurels of Willow Creek
common
Staff kindness and responsiveness
Residents and families frequently describe staff as kind and responsive.
Across many reviews, residents and families describe staff as friendly, attentive, and willing to help with day-to-day needs. Multiple mentions highlight specific caregivers and departments (like nursing, CNA support, admissions, and social services) for being communicative and supportive. Even when residents describe frustrations, some notes still single out certain staff members as especially caring.
differentiator
Rehab therapy is a major focus
PT and OT receive frequent praise for professionalism and results.
Many reviewers come for rehab after falls, hospital stays, or injuries and report that PT and OT were helpful and well run. Several reviews mention therapists being professional, encouraging, and focused on getting patients moving again, with some noting meaningful progress. A few residents also describe therapy as uneven during certain stretches, which becomes a recurring complaint alongside staffing concerns.
common
Cleanliness and maintenance stand out
Multiple reviews note the building feels clean and well maintained.
Cleanliness comes up repeatedly, with reviewers describing a facility that looks neat, smells clean, and stays tidy. Some reviews connect that upkeep with a generally welcoming first impression. At the same time, a small number of reviews raise serious cleanliness and maintenance concerns, contrasting strongly with the more common “spotless” mentions.
common
Food quality is usually a plus
Residents and families often say the meals are good.
Several reviews describe the food as enjoyable or better than expected, including praise for variety and preparedness. Some reviewers also mention support from dietary staff and accommodations tied to allergies or food triggers. However, at least a few reviews complain that the food was poor or unbearable to eat, making dining one of the more mixed areas.
common
Activities keep residents engaged
Reviews commonly highlight activities as a way to stay busy.
Many long-term and rehab reviewers describe an active activities program, with favorites including crafts and bingo and frequent mentions of a dedicated activities staff. Some reviews say the activity team helps residents relax between therapy sessions and makes it easier to socialize. A few reviews criticize other basic care needs, but the activities department is still frequently praised.
caveat
Care can be inconsistent when staffing strains
Some reviews describe lapses in basic care and communication.
A recurring negative theme involves staffing and response time, including complaints about call bells, delays, and a lack of consistent attention to personal care needs. Some reviewers also describe communication issues with management or perceived errors affecting discharge and coverage decisions. While many reviews are positive about care teams, these concerns show up often enough to be a major caveat for anyone relying on day-to-day support.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Skilled Nursing Facility
Amenities
Private
Transportation
Richmond International (16 miles away)
Nearby Places of Interest
Pharmacies
Kroger Pharmacy (0.5 miles)
Walgreens (0.5 miles)
Wegmans (1.4 miles)
Walgreens (1.9 miles)
CVS Pharmacy (1.9 miles)
CVS Pharmacy (3.1 miles)
Walgreens (4.1 miles)
Restaurants
Chick-Fil-A (0.7 miles)
Sonic Drive-In (1.3 miles)
McDonald's (1.9 miles)
Apollo's Flame Baked Pizza and Grill (1.9 miles)
Dq Grill & Chill (2.7 miles)
Sports Page Bar & Grill (3 miles)
McDonald's (3 miles)
Parks
Huguenot Park (1 miles)
Reidelbach Park (1.4 miles)
Charter Colony Playground (4.1 miles)
Rockwood Park (5.2 miles)
Dogwood Dell (7.4 miles)
Barker Field Dog Park (7.4 miles)
Forest Hill Park (7.8 miles)
Physicians
Arthritis Specialists (1.3 miles)
Nilsen Eye Care (1.7 miles)
Olivero Thomas A J DDS (2 miles)
Midlothian Family Practice (2.1 miles)
Pediatric & Adolescent Health Partners PC (2.6 miles)
Laurels of Willow Creek offers a competitive pricing structure for its private rooms, with a monthly cost of $5,280. While this price is higher than the averages in Chesterfield County and throughout Virginia - where costs are approximately $4,733 and $4,684 respectively - it reflects the comprehensive care and amenities provided at this facility. The slight premium can be attributed to the quality of services and personalized attention residents receive, ensuring a comfortable and enriching living environment tailored to individual needs. As families consider options for senior care, it's important to weigh these factors alongside the financial aspects to make an informed decision that best suits their loved ones.
Laurels of Willow Creek is located at 11611 Robious Rd, Midlothian, VA 23114 in Chesterfield County, Virginia
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Skilled Nursing Facility
Private
Richmond International (16 miles away)
Broad on-site amenities and comprehensive care services.
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