The Laurels Of Bon Air
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Bedroom
Seating Area
Outdoor
Lobby
Exercise Equipment
Nursing Home
9101 Bon Air Crossings Drive, Bon Air, VA 23235
For more information about senior living options: (844) 490-3973
The staff are described as pleasant and professional. The facility is clean and well-maintained. The rehab team is rated 10/10, skilled, encouraging, and effective. The admissions team is warm, knowledgeable, and helpful. Nurses such as Lynn and Sara are attentive and caring. The therapy and nursing teams work well together to support recovery. The food is tasty and resembles home-cooked meals. The rooms are newly renovated and comfortable. The facility provides a welcoming, home-like atmosphere with friendly staff. The staff are noted for going above and beyond to assist families. The environment is odor-free and generally pleasant. The care team is collaborative and focused on patient well-being.
The reviews describe neglect at Laurels of Bon Air, including bed sores, unwashed faces, and cracked feet from poor care. The nursing staff is described as overworked and uncaring, with nurses treating residents as burdens. Discharge planning and coordination for home services are criticized as non-existent, making transitions harder than necessary. The facility is said to have unsafe, unsanitary conditions, with dirty rooms and bathrooms and residents not bathed for days. Food quality is criticized as low, with meals served in Styrofoam and little fresh fruit. Call bells are reported as unreliable or ignored, leaving residents in distress or in their own urine. Communication with staff and administrators is described as poor and unresponsive. Some reviewers report rude or unprofessional behavior by staff, and concerns about privacy and confidentiality.The Laurels of Bon Air is best suited for seniors whose primary goal is a focused rehabilitation track with strong therapy services and an admissions process that steers families through the post-acute maze. When a resident's recovery hinges on skilled PT/OT and a clear, guided plan, the Laurels can deliver meaningful results, aided by a generally clean, approachable environment and staff members who are described as warm and accessible in the admissions phase. Families should expect a setting that can feel like a home-away-from-home during recovery, with private rooms available and a pace that supports rebuilding strength and independence. This is not a one-size-fits-all facility, but for post-hospital rehab where therapy momentum matters, the Laurels show up as a credible option.
Those who may want to consider alternatives are precisely the families most concerned about daily nursing coverage, timely response to call bells, and consistent quality of everyday care. A substantial portion of feedback highlights staffing variability - nurses and aides described as overworked, with shifts that impact consistency, communication, and promptness. Multiple families recount gaps in bathing, hygiene, and monitoring, alongside reports of disorganized discharge planning and difficulty coordinating home services. For residents with high dementia needs, frequent medical complexity, or a requirement for unwavering, 24/7 nursing attentiveness, these inconsistencies can translate into ongoing risk. In short, if reliable daily care and predictable operations are nonnegotiable, it is prudent to look at other options.
The strongest pro here is the rehab ecosystem. Therapists - especially PT/OT - are repeatedly praised for being skilled, encouraging, and effective, with several residents posting tangible progress and positive outcomes. Admissions personnel also surface as a reliable and compassionate touchpoint, earning praise for their guidance and continuity during transitions. When therapy momentum is the priority, these assets can offset a number of process gaps elsewhere, and the facility's environment - clean facilities, updated wings in some reports, and a homey feel - can support emotional well-being during recovery. However, these advantages do not entirely neutralize the fundamental concerns around nursing consistency, care coordination, and long-term daily care.
Discharge planning and ongoing medical coordination emerge as clear weak points in the narrative. Several reviews describe abrupt or incomplete discharge arrangements, limited setup of home services, and inconsistent communication about progress and plans. Food quality is mixed, with some residents praising meals that feel homestyle, while others describe menu fluctuations and reports of more limited options. Room conditions and furnishings are variable - some say newly renovated spaces feel fresh and comfortable, while others report dated furnishings and maintenance gaps. Taken together, the facility's rehab strengths are real, but without reliable nursing oversight and clear, proactive care coordination, the overall value falters for many families.
Safety and day-to-day quality are the decisive fault lines in this picture. Dozens of reviews voice concerns about understaffing, delayed responses to call bells, and instances of inadequate personal care - bedsores, missed baths, and rooms that do not reflect the level of cleanliness expected in a skilled setting. Some family experiences highlight miscommunications, privacy issues, and even troubling interactions between staff and residents. Yet, there are countervailing reports of dedicated nurses and aides who go above and beyond, and a few residents describe clean rooms, attentive aides, and compassionate care during difficult moments. The weight of evidence tilts toward caution: the facility can deliver quality rehab and compassionate moments, but it can also expose residents to inconsistencies that a risk-conscious family will want to mitigate.
For a family selecting this community, a deliberate, proactive verification plan is essential. Ask for current staffing ratios on each shift and request a direct point of contact for the floor to ensure accountability. Review the day-by-day rehab plan with therapists and insist on a concrete discharge roadmap that includes home health referrals and follow-up appointments. Confirm room assignments, housekeeping standards, and a realistic schedule for daily bathing and personal care. If the goal is steady, dependable nursing care alongside rehab, this facility may not reliably meet those expectations across all shifts. If the family can supervise and press for timely care, the Laurels offer solid rehabilitation opportunities within a generally engaging, welcoming environment. For others, pursuing alternatives with stronger daily nursing continuity will be a wiser, safer course.
124 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Laurels Of Bon Air in Bon Air, VA is an assisted living community that offers a wide range of amenities and care services to ensure residents have a comfortable and fulfilling lifestyle.
For the convenience and comfort of the residents, there is a beauty salon where they can get pampered, as well as cable or satellite TV for entertainment. Community-operated transportation is available to help residents get around easily, whether it's for shopping or social outings. The computer center allows residents to stay connected with their loved ones or pursue their interests online.
Meals are served in a spacious dining room with restaurant-style dining, offering delicious and nutritious options prepared by the community's professional staff. Special dietary restrictions can be accommodated to ensure each resident's individual needs are met.
Residents have access to a variety of recreational facilities such as a fitness room, gaming room, small library, and outdoor spaces like gardens where they can relax and enjoy nature. Scheduled activities are organized daily to keep residents engaged and entertained. Planned day trips are also available for those who enjoy exploring new places.
The community provides fully furnished apartments with private bathrooms and kitchenettes for ultimate independence and privacy. Housekeeping services are provided to ensure a clean and tidy living environment.
Care services at The Laurels Of Bon Air include 24-hour call systems and supervision for round-the-clock assistance if needed. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure medication is taken correctly.
To promote mental wellness, there is a mental wellness program in place that focuses on cognitive stimulation and emotional support. Residents with diabetes can benefit from special diets catered towards their specific needs.
Additionally, the community offers transportation arrangements for non-medical purposes as well as specifically for doctor's appointments.
The location of The Laurels Of Bon Air provides easy access to various amenities nearby such as cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals. This ensures that residents have everything they need within reach.
Overall, The Laurels Of Bon Air is a well-equipped assisted living community that offers a wide range of amenities and care services to support the physical and mental well-being of its residents.
The Laurels Of Bon Air is located at 9101 Bon Air Crossings Drive, Bon Air, VA 23235 in Richmond city, Virginia
The Laurels Of Bon Air on seniors.fyi includes 9 photos including images showing interior, outdoor, dining, lighting, lobby, waiting area, natural light, wheelchair, and more.
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Interior
Bedroom
Seating Area
Outdoor
Lobby
Exercise Equipment
Nursing Home
