The Laurels Of Bon Air

Pros

• The facility is clean and well-maintained, with spacious rooms that are comfortable for residents.
• Staff members are generally friendly, caring, and professional, providing excellent support to patients and their families.
• The rehabilitation team goes above and beyond in helping residents regain strength and independence during their recovery process.
• Many family members appreciate the delicious meals offered at the facility, which contribute positively to the overall experience.
• Some residents have expressed gratitude for the kindness and encouragement provided by both nursing staff and therapists throughout their stay.
• Positive relationships with certain staff members enhance the care experience for residents, making them feel supported and valued.
• Overall, many visitors felt at ease knowing their loved ones were receiving adequate care in a pleasant environment.

Cons

• The facility is outdated, with dirty furniture and insufficient upkeep.
• Staff response times are poor, leading to unsafe situations for residents.
• Residents' rooms are not cleaned regularly, leaving trash and unwashed laundry.
• The administration exhibits rudeness and disrespect towards families and residents.
• Communication within the facility is lacking, making it difficult for families to reach the right staff members.
• Some staff members are unprofessional and rude, negatively impacting resident care.
• Important appointments are missed due to inadequate staffing and preparation.
• The quality of food served to residents is often low, with cold meals and small portions reported.
• Concerns about therapy services being unjustly halted were not adequately addressed by administration.
• Families felt compelled to stay long hours to ensure their loved ones received proper care due to staff shortages or disinterest.

Review

The experiences shared by residents and their families at The Laurels of Bon Air paint a complex picture of the facility, with opinions ranging from praise for certain staff to serious concerns about cleanliness, communication, and overall care. Many reviewers noted that the physical environment is a mix of newly renovated and outdated aspects. While some rooms were reported as clean, spacious, and nicely furnished, others described them as old and in dire need of maintenance. The inconsistencies in room quality reflect broader issues within the facility regarding upkeep and aesthetics.

One recurring theme across various reviews is the quality of staff interactions. Numerous individuals commended specific staff members for their attentiveness, compassion, and professionalism. For instance, Ms. Blizzard was highlighted as an exemplary Certified Nursing Assistant (CNA), demonstrating an unwavering commitment to resident care. Praise was also given to physical therapists who motivated residents during rehabilitation sessions?highlighting their pivotal role in helping patients regain strength following surgeries or illness. However, contrasting experiences emerged concerning staff responsiveness and demeanor; some families reported rude or indifferent interactions with administrative personnel and nursing staff, raising significant concerns about employee training and management.

The food served at the facility evoked mixed reactions as well. While some residents found it tasty and satisfying, others criticized it for being unappetizing or served cold with inadequate portion sizes. It became evident that mealtime experiences varied widely among residents; complaints included infrequent assistance during meals which could impede patients? ability to eat comfortably on their own.

Additionally, issues related to communication surfaced repeatedly in these reviews. Several family members expressed frustration over inadequate direct contact options with various departments within the facility; they often found themselves having to navigate through operators rather than reaching out directly to social workers or admissions personnel when inquiries arose. This inefficient mechanism led to confusion when addressing urgent matters related to patient care?such as therapy discontinuation due to insurance complications?which contributed further to dissatisfaction among families desperately seeking clarity about their loved ones? situations.

Another area where families felt let down was in terms of overall cleanliness and upkeep within the facility itself. Reports of unsanitary conditions?including rooms not being cleaned for days on end?left many feeling anxious about their loved ones' living environments. Complaints detailing dirty laundry left unaddressed alongside trash accumulating on floors painted a troubling picture of neglect that cannot be overlooked when evaluating care standards.

Despite these challenges mentioned by numerous reviewers?including long wait times for assistance during emergencies?the divide between positive and negative experiences highlights that while some staff members go above and beyond for residents' well-being, systemic issues tied closely to management practices hinder consistent quality throughout all areas of service offered at The Laurels of Bon Air. Families are strongly urged to conduct thorough visits before making decisions regarding placement in skilled nursing facilities like this one?as many underscored the importance of firsthand accounts drawn from personal experience when selecting locations best suited for their loved ones? rehabilitation needs or long-term stays.

In conclusion, while there are pockets of excellence within The Laurels of Bon Air attributed largely due its dedicated team members working tirelessly behind the scenes?there remain pressing concerns regarding administration?s shortcomings impacting overall resident satisfaction levels significantly enough warrant attention moving forward into ensuring improved conditions that align better with expectations held by both family members seeking reliable support systems alongside potential future residents looking toward successful recoveries amid challenging circumstances.

Physicians

• Midlothian Medical Care (0.4 miles)
• Arthritis Specialists (2 miles)
• OrthoVirginia - Chippenham (2.2 miles)
• Nilsen Eye Care (2.4 miles)
• Bhatti Jawad Dr Virginia Pain Network And Clinics Richmond (2.5 miles)
• NorthStar Community (2.5 miles)
• Primary Health Group (2.8 miles)

Restaurants

• Cook Out (0.8 miles)
• Apollo's Flame Baked Pizza and Grill (1.4 miles)
• Sonic Drive-In (2.2 miles)
• McDonald's (2.8 miles)
• Chick-Fil-A (2.8 miles)
• Little Caesars Pizza (3.9 miles)
• McDonald's (4.3 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• Kroger Pharmacy (3.2 miles)
• Wegmans (3.3 miles)

Hospitals

• CJW Medical Center (2 miles)
• Hunter Holmes McGuire VA Medical Center (5.3 miles)
• St Marys South Building (6.6 miles)

Parks

• Huguenot Park (2.3 miles)
• Reidelbach Park (2.8 miles)
• Rockwood Park (3.3 miles)
• Forest Hill Park (5.2 miles)
• Barker Field Dog Park (5.3 miles)
• Dogwood Dell (5.4 miles)
• Charter Colony Playground (5.8 miles)

Cafes

• Perk (2.6 miles)
• Starbucks (5.7 miles)
• Lamplighter (6.2 miles)
• Starbucks (6.5 miles)
• Blanchard’s Café (6.8 miles)
• Starbucks (6.9 miles)
• Panera Bread (7 miles)

Places of Worship

• Central Baptist Church (2.6 miles)
• St Edward's Church (2.9 miles)
• Christadelphian Chapel (6.1 miles)
• Tikvat Israel Congregation (6.3 miles)
• Second Baptist Church (6.4 miles)
• Remnant Church (6.5 miles)

Theaters

• Commonwealth 20 & Imax (6.4 miles)
• Regal Westchester Commons (7 miles)