The Laurels Of Bon Air
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Information last verified:
9101 Bon Air Crossings Drive, Bon Air, VA 23235
For more information about senior living options: (844) 490-3973
The staff across all departments were great and caring. Crystal and Wendy were especially caring toward the mother. Ashli ensured the mother was showered before discharge. The admissions team is warm, knowledgeable, and comforting. Pam and Sara in admissions are kind, helpful, and reassuring. The administration and regional leadership are wonderful, and the staff are fabulous. Every staff member has been pleasant and professional. The rehab team is highly skilled, encouraging, and effective. The facility is clean and has a welcoming, home-like environment. The rooms are nicely appointed and some are newly renovated. The team collaborates well on patient care and focuses on the patient experience.
The facility fails on every level of care. The staff are described as disinterested and resentful, leading to poor caregiving. Residents suffer neglect, including bedsores, poor hygiene, and not being bathed or teeth brushed. The facility is severely understaffed, with burnout and insufficient help. Communication about progress and discharge is non-existent or poorly coordinated. Call bells are ignored or deactivated, leaving residents in urine for long periods. Pain management is inadequate, sometimes limited to Tylenol only. The environment is dirty, outdated, and unsanitary. Administration is rude, dishonest, and unempathetic; privacy and HIPAA concerns are reported. There are strong warnings not to bring loved ones to this facility.The Laurels of Bon Air is best suited for families pursuing rehabilitative care with a warm, patient-centered staff and a clean, approachable setting. The rehab program earns consistent praise: therapists and aides who push progress, nurses who listen, and admissions teams that guide families with care. When recovery is the priority, gait work, endurance training, and therapy that supports independence, this community often delivers measurable gains. Several reviewers note staff who remember names and treat families with respect, and discharge planning that eases transitions. The caveat: this appeal hinges on reliable staffing and steady administrative support. Without those anchors, even the strongest rehab team cannot overcome broader gaps in daily care.
That caveat matters because a substantial thread of reviews centers on understaffing, uneven nursing coverage, and inconsistent attention to basic needs. Bed sores appear in some accounts, hygiene routines are inconsistently followed, and call bells go unanswered for long stretches. Communication gaps recur across shifts, with families reporting limited progress updates and hard-to-reach social workers. The facility’s appeal persists for those who experience solid care on good days, but the darker experiences, rushed or neglected care, messy rooms, and disjointed discharge planning, create real risk for families counting on steady oversight.
Overall, the Laurels’ strongest pros are the people: genuinely caring staff, visible commitment to comfort, and a rehab ecosystem that often yields real improvement. Admission assistance is praised, frontline teams go the extra mile, and many visits showcase a clean, homelike environment. Therapy departments frequently earn high marks, with residents reporting progress and improved mood when supported by steady nursing and attentive aides. When staffing holds, these strengths translate into tangible benefit and smoother recuperation. But when staffing dips or management fails to communicate, the best therapy cannot compensate for missed updates or weak discharge planning.
The primary risk is reliability of care. Reviews range from praise for dedicated nurses to cautionary tales of delayed baths, uneven room cleanliness, and slow call-bell responses. Concerns about cleanliness and maintenance surface in some accounts, alongside disputes about management tone and billing. The variance by shift and wing means experiences can swing from reassuring to alarming in a single stay. Taken together, these patterns push risk upward for residents needing consistent medical oversight, wound care, and dependable safety nets. They also explain why several families have moved loved ones elsewhere after troubling episodes.
For families evaluating Laurels, approach with a focused checklist. Request to meet the therapy team and observe actual sessions; ask to tour the wing where care would occur and review the current care plan, daily schedules, and communication cadence. Probe call-bell response times, room conditions, and housekeeping routines. Seek direct contact with social work and discharge coordinators and demand a clear post-discharge plan. Inspect cleanliness, functioning bathrooms, and meal quality to align with dietary needs. Confirm staffing levels and turnover, and request recent quality metrics. If assurances cannot be provided, explore alternatives promptly rather than waiting through a protracted decision.
In sum, Laurels of Bon Air offers rehab potential tempered by inconsistencies in daily care. For families where therapy is a priority and active oversight is possible, Laurels can be a solid choice, especially in wings with proven therapists and responsive staff. For residents requiring steadfast nursing coverage and rapid, reliable communication, alternatives with deeper nursing stability are prudent. The prudent path is a careful visit, direct questions about staffing, and a demand for transparent care plans before committing. The decision should hinge on who will manage day-to-day needs, how quickly responses occur, and what safeguards exist to prevent lapses that have frightened families into other options. With that clarity, the choice can be made with confidence.
124 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Laurels Of Bon Air in Bon Air, VA is an assisted living community that offers a wide range of amenities and care services to ensure residents have a comfortable and fulfilling lifestyle.
For the convenience and comfort of the residents, there is a beauty salon where they can get pampered, as well as cable or satellite TV for entertainment. Community-operated transportation is available to help residents get around easily, whether it's for shopping or social outings. The computer center allows residents to stay connected with their loved ones or pursue their interests online.
Meals are served in a spacious dining room with restaurant-style dining, offering delicious and nutritious options prepared by the community's professional staff. Special dietary restrictions can be accommodated to ensure each resident's individual needs are met.
Residents have access to a variety of recreational facilities such as a fitness room, gaming room, small library, and outdoor spaces like gardens where they can relax and enjoy nature. Scheduled activities are organized daily to keep residents engaged and entertained. Planned day trips are also available for those who enjoy exploring new places.
The community provides fully furnished apartments with private bathrooms and kitchenettes for ultimate independence and privacy. Housekeeping services are provided to ensure a clean and tidy living environment.
Care services at The Laurels Of Bon Air include 24-hour call systems and supervision for round-the-clock assistance if needed. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure medication is taken correctly.
To promote mental wellness, there is a mental wellness program in place that focuses on cognitive stimulation and emotional support. Residents with diabetes can benefit from special diets catered towards their specific needs.
Additionally, the community offers transportation arrangements for non-medical purposes as well as specifically for doctor's appointments.
The location of The Laurels Of Bon Air provides easy access to various amenities nearby such as cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals. This ensures that residents have everything they need within reach.
Overall, The Laurels Of Bon Air is a well-equipped assisted living community that offers a wide range of amenities and care services to support the physical and mental well-being of its residents.
The Laurels Of Bon Air is located at 9101 Bon Air Crossings Drive, Bon Air, VA 23235 in Richmond city, Virginia
The Laurels Of Bon Air on seniors.fyi includes 9 photos including images showing interior, outdoor, dining, waiting area, natural light, wheelchair, fence, bedroom, and more.
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Interior
Bedroom
Seating Area
Outdoor
Lobby
Exercise Equipment
Nursing Home
