Overall Review of The Laurels Of Bon Air
caveat
31 reviews mention this
Nursing care feels inconsistent
Residents and families report uneven nursing support during daily needs.
Across multiple reviews, families describe missed or delayed assistance with meals, hygiene, and toileting, including times residents were left soiled for extended periods. Several reviews also raise concerns about wound care and medication handling, including bed sores and medication not being properly administered. At the same time, other residents and families describe excellent, attentive nursing on certain shifts, so experiences appear to vary by caregiver and timing.
caveat
22 reviews mention this
Communication and call response vary
Some reviews describe delays reaching staff and slow follow-through.
Several reviews mention difficulties getting help when needed, including call buttons that were not answered promptly or not answered at all. Families also describe spotty communication about care plans, progress updates, and doctor-related follow-up. A few reviewers note that when they were able to connect with staff, staff were responsive and professional, but the recurring theme is inconsistency.
common
41 reviews mention this
Staff kindness is a bright spot
Many reviews highlight caring, pleasant staff and helpful teamwork.
A large portion of the reviews praise staff for being kind, friendly, and attentive, including nurses, aides, housekeeping, and therapy team members. Multiple reviewers also describe specific staff members who took time to answer questions, provide reassurance, or deliver hands-on support. Reviews that were critical of care often still acknowledge that some individuals were attentive and compassionate.
caveat
18 reviews mention this
Cleanliness and room condition are mixed
Reviews are divided on how clean and updated the rooms feel.
Some residents and visitors describe the building as clean, odor-free, and well kept, with rooms that feel comfortable and spacious. Other reviews report dirty rooms, broken fixtures, and maintenance issues, including rooms or bathrooms described as not properly cleaned. Even among positive mentions, a few reviews still note dated or aging equipment, creating an overall mixed picture.
caveat
8 reviews mention this
Food quality is inconsistent
Dining reviews range from enjoyable to disappointing.
A few residents and families say the food was excellent, tasty, or improved, and others mention enjoying meals and snacks. Other reviews describe food as salty, subpar, late, or served without much attention to timing and preferences. The community offers restaurant-style dining and supports special dietary restrictions, but reviews suggest results vary from person to person.
common
2 reviews mention this
Nearby medical options are close
There are nearby clinics, pharmacies, and hospitals for care needs.
The location includes access to medical resources within a short drive, including a physician office and a nearby hospital. This can make it easier to handle appointments and prescriptions without traveling far when coordinating care during a skilled nursing stay.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
124 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Richmond International (13 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Friendly staff, engaging activities, and strong amenities including dining and social events.
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