Colonial Heights Health Care Center in Colonial Heights, VA
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831 Ellerslie Avenue, Colonial Heights, VA 23834
For more information about senior living options: (844) 490-3973
This care home truly stands out for the quality of care and compassion shown to residents. The staff are attentive, respectful, and consistently take the time to understand each resident’s individual needs. Communication is clear and timely, which makes a real difference for families. The environment is clean, welcoming, and well maintained, and residents are treated with dignity and kindness at all times. Leadership is visible and engaged, and it shows in how smoothly the home operates and how supported the staff appear. Overall, this is a place where residents are safe, cared for, and genuinely valued. The Activity Director and her team do an awesome job ensuring residents are engaged. The activity team is amazing, offering fun and creative programs for the residents.
The facility is filthy and severely disorganized. Residents are neglected, not bathed, not fed properly, and water is not provided. The facility remains chronically understaffed, leading to delayed care and unaddressed call lights. The environment is dirty and has persistent odors, with old or broken equipment. There are reports of neglect and even deaths linked to the facility, including falsified records. Dozens of staff have been arrested for neglect, and management has been accused of mismanagement. Families are advised to vet the facility carefully and avoid placing loved ones there; several reviews call for the facility to be shut down.Colonial Heights Health Care Center is best suited for families that prize a lively, engagement-focused environment and staff who consistently present as warm, approachable, and communicative. This community tends to appeal to residents who respond well to robust activity programming, approachable nursing care, and a visible sense of leadership driving daily operations. It can be a strong match for rehab stays or short-to-mid-term stays where social connection and daily programming enhance recovery. However, it is not a one-size-fits-all choice: for those whose priority is ironclad medical oversight, airtight safety records, or a history of consistently high staffing levels, alternatives should be considered.
The facility earns credibility from several durable strengths. Families repeatedly praise the activity team for creativity, energy, and genuine effort to keep residents engaged, with programs that feel meaningful and consistently scheduled. The nursing and rehab teams are described as professional, compassionate, and patient, capable of delivering attentive care and clear, timely communication when needs arise. The environment, when well-run, is noted as clean, welcoming, and well maintained, reinforcing a sense that residents are treated with dignity and kindness. Leadership’s visibility is often cited as a stabilizing factor, contributing to smoother day-to-day operations and a staff that appears supported and cohesive. Taken together, these pros create a credibility anchor for families seeking a warm, people-centric setting with real extracurricular life.
Yet the loudest undercurrents in the reviews point to serious operational fragility. Understaffing is a recurring sore point: families report delayed response to call bells, missed room checks, and uneven attention to residents’ basic needs. Instances of neglect, lapses in hygiene, and inconsistencies in medication or therapy administration appear in multiple accounts, sometimes with grievously negative outcomes. The tone of some reviews veers into alarm, describing disorganization, miscommunication, and experiences that range from distressing to tragic. While other families report very positive experiences, the breadth and intensity of the negative narratives cannot be dismissed. Prospective families must weigh these divergent experiences and acknowledge that care quality at this center appears highly dependent on shift, staff availability, and local leadership.
That tension between strong personal care and troubling systemic gaps means the facility’s advantages are real but not universal. For residents who benefit from a consistently lively activity calendar and a staff team that goes the extra mile in interpersonal care, the positives can meaningfully offset everyday inconveniences. Engaged activities, responsive front-line teams, and visible leadership can translate into moments of genuine joy and reassurance for families. Conversely, during periods of staffing strain or miscommunication, those same strengths may not reach every resident, and safety concerns can rise to the forefront. Families should prepare to supplement formal care with vigilant oversight, frequent updates, and explicit expectations around response times, care plans, and ongoing assessments.
Given the mixed track record, many families will want to explore alternatives before committing, especially if reliable daily medical oversight and a spotless safety reputation are nonnegotiable. Those with residents who require complex, around-the-clock nursing, stringent monitoring, or a consistently high standard of infection control may find the risk profile too high. It is prudent to compare this center with others in the region that have stronger, more verifiable safety records, and to demand recent state inspection reports, current staffing ratios, and clear, written guarantees about med administration, fall prevention, and notification protocols for hospital transfers or significant changes in health status.
The bottom line is practical and clear: Colonial Heights Rehabilitation and Nursing Center can be excellent for families who can actively participate in oversight and who value a vibrant activity milieu and personal, compassionate care. It is not ideal for those who require unwavering consistency in medical management or who must rely on a facility with an unquestioned, consistently strong safety record. Before deciding, families should insist on multiple on-site experiences, speak with residents and families across shifts, review the most recent state inspection findings, scrutinize staff-to-resident ratios, and request concrete assurances about receptivity to concerns, care coordination, and transparent communication. In short, this community can deliver meaningful quality of life for the right resident, but the decision hinges on rigorous vetting and a willingness to advocate persistently for top-tier, reliable care.
196 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Colonial Heights Health Care Center in Colonial Heights, VA is a vibrant and comfortable assisted living community offering a wide range of amenities and care services to its residents.
Residents at the community can enjoy the convenience of having a beauty salon onsite for all their grooming needs, as well as access to cable or satellite TV in their fully furnished living spaces. The community also provides community-operated transportation for outings and errands, along with transportation arrangements for non-medical purposes and doctors' appointments.
For those looking to stay connected and engaged, the facility offers a computer center with Wi-Fi/high-speed internet access, allowing residents to browse the web or communicate with loved ones. The dining room provides restaurant-style dining experiences, where residents can enjoy delicious meals prepared by the staff while accommodating special dietary restrictions.
To promote an active lifestyle, there is a fitness room available for exercise routines and wellness programs aimed at maintaining mental well-being. Planned day trips, resident-run activities, and scheduled daily activities ensure there are plenty of opportunities for socializing and entertainment.
The surrounding area adds to the community's appeal with several cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters nearby. This provides residents with convenient access to various services and leisure activities within close proximity.
With 24-hour call systems and supervision available, residents receive assistance with activities of daily living such as bathing, dressing, transfers as needed. Medication management is also provided to ensure that residents adhere to their prescribed regimens.
Overall, Colonial Heights Health Care Center offers a welcoming environment where residents can receive personalized care services while enjoying various amenities and engaging in an active lifestyle within a conveniently located community.
Colonial Heights Health Care Center is located at 831 Ellerslie Avenue, Colonial Heights, VA 23834 in Colonial Heights city, Virginia
Colonial Heights Health Care Center on seniors.fyi includes 5 photos including images showing interior, bedroom, decor, salon, windows, exercise equipment, therapy room, healthcare, and more.
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