Colonial Heights Health Care Center
Save831 Ellerslie Avenue, Colonial Heights, VA 23834
For more information about senior living options: (844) 490-3973
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The nurses are great and kind, and staff consistently ask if residents need anything. Everyone is polite, friendly, and helpful. The activity team does a fantastic job offering fun and creative programs for residents. The activity department is creative with monthly events planned for residents. All of the caregivers are top-shelf. The staff is very friendly and helpful. The rehab team is awesome. The culture feels really good and everyone looks and sounds so happy and content.
The facility is filthy and severely disorganized. Residents are neglected, not bathed, not fed properly, and denied water. Staff respond dismissively or appear unconcerned when basic care is requested. The facility fails to reliably answer the phone or communicate with families. There are allegations of falsified records and lack of notification to families about falls or hospitalizations. The environment is dirty, with dirty linen and trash left around and residents not assisted with clothing or daily hygiene. Staffing is inadequate, with too few aides and nurses on duty compared to stated requirements. Residents suffer injuries and some die due to neglect or inadequate care. Dozens have been arrested for neglect, according to reports connected to the facility.The facility emerges in these accounts as a place of striking dualities. On one hand, several visitors and residents describe a team of caregivers who are genuinely kind, courteous, and consistently attentive. The nurses are praised as great and caring, with many notes that staff regularly ask if anyone needs anything and that politeness and helpfulness pervade the halls. Activity teams are celebrated as creative and engaging, with monthly programs that bring residents joy, and rehab teams receive high marks for their effectiveness. In these voices, the environment sometimes feels warm, welcoming, and supportive, with some reviewers even calling the staff "top shelf" and the overall culture "warm and inviting." A number of people emphasize the positive human connections - the courtesy, the smiles, and the sense that the people working there want to help and to make residents feel comfortable during their stay.
Yet those affirmations sit alongside repeated, troubling narratives that focus on neglect, disorganization, and safety concerns. A sizable chorus of reviews asserts that the facility is filthy and disordered, with residents not receiving basic care such as baths, meals, or adequate hydration. In these accounts, staff responses to requests for essential care are described as dismissive or uncaring, and families document neglect with photographs and written complaints, often noting that efforts to remedy issues directly with staff have yielded little or no improvement. In several stories, families describe feeling desperate and constrained by inadequate staffing and chaotic conditions, to the point of seeking state intervention. The contrast between the warm, friendly anecdotes and the stark, repeated accusations of neglect creates a troubling image of a complex institution where care quality can vary dramatically from shift to shift or from unit to unit.
The emotional weight of the negative experiences is heavy and persistent. One reviewer writes of an urgent need to remove a mother from a facility believed to be unsafe, detailing a pattern of neglect - no bathing, improper feeding, and a lack of water - despite multiple visits and complaints. The account evolves into a larger public narrative about systemic failures, noting that the center continued to accept residents despite staffing inadequacy and substandard care, an issue that prompted the author to contact state authorities. An update reveals a personal tragedy: the mother died before a relocation could take place, but the reviewer frames the death as part of a broader pattern that had already been exposed by media after years of families reporting concerns. The message that emerges is not only about individual lapses, but about a facility that, according to these voices, allowed red flags to persist and intensify until accountability finally arrived, suggesting a need for rigorous vetting of any agency entrusted with loved ones.
Other reviews add layers of specificity to the fear and frustration. Accounts include patients found in unacceptable conditions: lying on the floor or in beds with bruises, exposed to urine, with poor personal hygiene, or receiving medications inconsistently or inconsistently monitored. Several families recount long delays in communication - calls not answered, updates not provided, and the sense that notes about a resident's condition are not read or acted upon. In some instances, families report that urgent medical events were not disclosed promptly, or that loved ones were discharged or moved without family notification. The tone ranges from disappointed to outraged, with phrases like "pathetic," "nonsense," and "shameful" appearing in descriptions of how staff and administration sometimes handled care, communication, and daily responsibilities.
There are also explicit warnings tied to individual incidents that underline the severity of concerns for some families. Stories recount a pattern of neglect that culminates in serious harm, including a relative's death shortly after what was described as a rapid decline following discharge, and a perception that records were falsified or manipulated in the aftermath of adverse events. One reviewer recalls a multi-week period of neglect leading to a family decision to pull their loved one from the facility, followed by a separate, devastating account of a father who did not receive necessary medication, was moved to a hospital without family notification, and died shortly thereafter. The language used by several writers is emotionally charged and resolute, emphasizing that if warning signs are present, prospective families should not ignore them and should pursue all available avenues for accountability, oversight, and reform.
Across these narratives, there is also a recurring acknowledgment of specific staff personalities and relationships that offer counterpoints to the criticisms. Some reviewers single out particular individuals or teams as bright spots - the Mary Lou who led the activity department being cited as a positive exception, or the evening nurse praised for their care. A few residents themselves express satisfaction with the care they receive, noting that their rehab teams or caregiving staff treat them with respect and kindness. These smaller, hopeful strands remind readers that the facility is not uniformly condemned in every moment and every corner, but rather is experienced differently depending on who is on shift, which unit is being observed, and how promptly staff respond to caregiving needs.
Taken together, the collection of reviews presents a picture of a facility that can be a source of comfort and companionship for some residents while simultaneously representing a risk or a source of distress for others. The positive testimonies emphasize compassion, engagement, and a supportive environment in certain contexts, while the negative accounts recount persistent problems with cleanliness, safety, communication, and the sufficiency of care that culminate in serious harm and even loss. The conversations underscore the imperative for thorough vetting, continuous oversight, and concrete improvements in staffing, training, and accountability. They also highlight the crucial role of families in advocating for their loved ones, documenting concerns, and seeking external review when internal responses fall short. In the end, these voices converge on a wary caution: for anyone considering this facility, it is essential to listen to multiple firsthand experiences, ask hard questions, verify with authorities and independent sources, and remain vigilant about the ongoing quality and safety of care.
196 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Colonial Heights Health Care Center in Colonial Heights, VA is a vibrant and comfortable assisted living community offering a wide range of amenities and care services to its residents.
Residents at the community can enjoy the convenience of having a beauty salon onsite for all their grooming needs, as well as access to cable or satellite TV in their fully furnished living spaces. The community also provides community-operated transportation for outings and errands, along with transportation arrangements for non-medical purposes and doctors' appointments.
For those looking to stay connected and engaged, the facility offers a computer center with Wi-Fi/high-speed internet access, allowing residents to browse the web or communicate with loved ones. The dining room provides restaurant-style dining experiences, where residents can enjoy delicious meals prepared by the staff while accommodating special dietary restrictions.
To promote an active lifestyle, there is a fitness room available for exercise routines and wellness programs aimed at maintaining mental well-being. Planned day trips, resident-run activities, and scheduled daily activities ensure there are plenty of opportunities for socializing and entertainment.
The surrounding area adds to the community's appeal with several cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters nearby. This provides residents with convenient access to various services and leisure activities within close proximity.
With 24-hour call systems and supervision available, residents receive assistance with activities of daily living such as bathing, dressing, transfers as needed. Medication management is also provided to ensure that residents adhere to their prescribed regimens.
Overall, Colonial Heights Health Care Center offers a welcoming environment where residents can receive personalized care services while enjoying various amenities and engaging in an active lifestyle within a conveniently located community.
Colonial Heights Health Care Center is located at 831 Ellerslie Avenue, Colonial Heights, VA 23834 in Colonial Heights city, Virginia
Colonial Heights Health Care Center on seniors.fyi includes 5 photos including images showing interior, bedroom, decor, salon, windows, exercise equipment, therapy room, healthcare, and more.
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