Victory Assisted Living in Petersburg, VA
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27 Centre Hill Ct, Petersburg, VA 23803
For more information about senior living options: (844) 490-3973
The reviewer hopes that residents receive better treatment from staff. The reviewer appreciates staff who are willing to assist further. The reviewer values honest and accurate information from staff. The reviewer desires courteous and respectful phone communication. The reviewer would prefer to work with someone who provides helpful and proactive support.
Mrs. Barbara Johnson is very rude over the phone. The service she provides on the phone is frustrating. The reviewer has never been so frustrated with someone on the phone. The reviewer hopes never to speak with her again. The reviewer believes she makes up stories that aren't true.Victory Assisted Living in Petersburg, VA is best suited for families that can compartmentalize administrative interactions from on-site care and are prepared to manage communications proactively. The limited feedback available centers on the front-desk experience rather than the day-to-day care, but the clear takeaway is that the initial point of contact can color the entire decision process. If the priority is a smooth, respectful, and transparent information flow from the first inquiry onward, this community is unlikely to be the natural first choice. It may still meet basic care needs, but the administrative touchpoints are a real friction point that should not be underestimated.
Those who should seriously consider alternatives are families who demand consistently courteous, truthful, and responsive communication as a baseline. The two published reviews are both at the bottom of the rating scale, and one centers on a staff member described as very rude over the phone, with the implication that the service provided on that channel is unreliable and potentially deceptive. In a senior housing decision, that kind of frontline interaction sets a risky precedent for future coordination - tours, admissions, billing questions, care adjustments, and family updates all flow through that channel. For families with high needs for timely, accurate information and a respectful voice to carry it, exploring other options is prudent.
The main con - problematic administrative communication - also carries broader implications for trust and continuity of care. Assisted living requires ongoing coordination among residents, families, and the facility's team: schedules for activities, medication administration reminders, transport arrangements, and timely updates when changes occur. When the most visible staff interaction is marked by overt frustration or perceived misinformation, confidence in how these issues will be handled over weeks and months fades quickly. In practical terms, this is not a minor irritant; it is a potential signal of communication gaps that can complicate care planning, transition smoothness, and family peace of mind.
There are no clearly documented counterbalancing advantages in the available feedback. No positive reviews, no highlighted strengths beyond the implication of basic care, mean there is no offset that can counter the credibility risk created by a rude, untrustworthy phone experience. Pros in assisted living environments typically include engaged programming, attentive nursing support, or transparent administrative processes, but none are evidenced here. As a result, the perceived risks tied to frontline communication overwhelm any unspoken benefits, especially for families relying on clear, proactive information exchanges to navigate ongoing care decisions.
From a practical standpoint, families considering Victory should execute a structured due-diligence plan. Seek an in-person meeting with the administrator or the person responsible for family communications to assess tone and responsiveness. Request a clear point of contact for ongoing questions, and ask for written policies on scheduling, billing disputes, and how concerns are escalated. Demand up-front transparency about daily routines, staffing patterns, and any opportunities to observe a real-time interaction with staff and residents. Gather references from current families, and specifically inquire about the consistency of information received and the manner in which concerns are resolved. If the impression remains that phone interactions will be a recurring obstacle, the case for alternatives strengthens.
Ultimately, the decision hinges on whether the perceived administrative shortcomings can be mitigated or tolerated. If the family has the bandwidth to manage communications outside the main point of contact and places a premium on immediate, frictionless access to information, Victory may still represent a workable option. However, for those whose decision calculus prioritizes trustworthy, courteous, and reliable administrative support as a core criterion, the evidence here argues for looking elsewhere. In the Petersburg market, there are facilities with clearer reputations for respectful front-desk service and more consistently responsive family communications. The prudent course is to favor those options, reserving Victory only for scenarios where on-site care quality is known to be solid and the family can treat administrative interactions as a separate, controllable variable.
14 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Victory Assisted Living in Petersburg, VA offers a comfortable and supportive environment for seniors in need of board and care home services. Our community is fully furnished, providing residents with a cozy and convenient living space. With amenities like a dining room, outdoor garden, and housekeeping services, we strive to create a warm and inviting atmosphere for our residents.
At Victory Assisted Living, we prioritize the well-being of our residents. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also offer coordination with healthcare providers to ensure that all medical needs are met. For individuals with special dietary restrictions or diabetes, our expert staff provide meal preparation and follow specific diet plans.
Transportation is made hassle-free with our arrangement for medical appointments as well as transportation to doctors' visits. Our community is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Residents at Victory Assisted Living can enjoy engaging daily activities designed to promote socialization and enhance their quality of life. From scheduled group activities to nearby recreational options like cafes and parks, there is always something exciting happening just around the corner.
Choose Victory Assisted Living for compassionate care in a welcoming environment where seniors can thrive in their golden years.
This particular area of Petersburg, Virginia offers a variety of amenities and conveniences that may appeal to seniors looking for a comfortable and convenient living environment. With several cafes, restaurants, pharmacies, and a theater within close proximity, residents have easy access to dining options and entertainment. Additionally, there are multiple healthcare facilities nearby including physician offices, imaging centers, and hospitals, providing ample medical services for any needs that may arise. The presence of parks and places of worship also offer opportunities for recreation and spiritual fulfillment. Overall, this area combines essential services with recreational activities, making it a potentially attractive location for seniors seeking a well-rounded community to call home.
Victory Assisted Living is located at 27 Centre Hill Ct, Petersburg, VA 23803 in Petersburg city, Virginia
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