Victory Assisted Living
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27 Centre Hill Ct, Petersburg, VA 23803
For more information about senior living options: (844) 490-3973
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The reviewer found the phone interaction rude. The reviewer felt frustrated by the service. The reviewer hopes never to speak with that representative again. The reviewer would prefer to work with someone who is more willing to assist.The experience described centers on a phone interaction with a representative named Mrs. Barbara Johnson. The reviewer portrays the call as disappointing from the start, emphasizing a level of rudeness in the way the conversation was conducted. The tone attributed to the interaction suggests a lack of courtesy and professionalism that stood out in a way that left a lasting negative impression.
A key thread throughout the account is the emotional impact of the exchange. The reviewer states that they have never felt so frustrated with someone on the phone, highlighting a level of exasperation that goes beyond ordinary dissatisfaction. The description conveys not just disappointment with the information provided, but a sense of being dismissed or dismissed too harshly to feel heard or respected during the call.
Compounding the frustration is a charge that the representative "made up stories that aren't true." This accusation implies deceit or misinformation, which undermines trust in the service and in the person delivering it. The caller indicates that such behavior is not only unhelpful but also dishonest, adding a layer of moral objection to the procedural complaint about poor communication.
The reviewer goes on to connect the poor experience with a broader concern about how residents are treated. There is an underlying hope that residents themselves would receive better treatment than what was experienced over the phone. This sentiment casts the call as a microcosm of a larger expectation: that care and courtesy should extend beyond a single interaction to the way the organization treats those it serves.
In searching for a constructive alternative, the reviewer expresses a clear preference for working with someone who would be willing to assist further. The appeal is for a representative who engages with the caller, offers real help, and provides accurate information rather than long-winded explanations or fabrication. The contrast drawn is between being helped and simply being spoken to, with the former seen as a basic, essential expectation of good service.
Ultimately, the reviewer makes a firm stance about future contact: they would rather never speak with Mrs. Johnson again for any reason. This is not a fleeting annoyance but a decisive declaration of unwillingness to engage with her in the future. The intensity of the sentiment signals a deep breach in confidence and a preference to avoid similar negative experiences at all costs.
Taken together, the account underscores the critical role of respectful, accurate, and helpful communication in customer service. It highlights how one negative interaction can shape a broader perception of an organization and erode trust, especially when concerns about honesty and care for residents are at stake. The reviewer's experience suggests a need for attention to tone, truthfulness, and a willingness to go the extra mile to assist, as these elements are essential to restore confidence and ensure that future interactions do not repeat the same pattern.
14 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Victory Assisted Living in Petersburg, VA offers a comfortable and supportive environment for seniors in need of board and care home services. Our community is fully furnished, providing residents with a cozy and convenient living space. With amenities like a dining room, outdoor garden, and housekeeping services, we strive to create a warm and inviting atmosphere for our residents.
At Victory Assisted Living, we prioritize the well-being of our residents. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also offer coordination with healthcare providers to ensure that all medical needs are met. For individuals with special dietary restrictions or diabetes, our expert staff provide meal preparation and follow specific diet plans.
Transportation is made hassle-free with our arrangement for medical appointments as well as transportation to doctors' visits. Our community is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Residents at Victory Assisted Living can enjoy engaging daily activities designed to promote socialization and enhance their quality of life. From scheduled group activities to nearby recreational options like cafes and parks, there is always something exciting happening just around the corner.
Choose Victory Assisted Living for compassionate care in a welcoming environment where seniors can thrive in their golden years.
This particular area of Petersburg, Virginia offers a variety of amenities and conveniences that may appeal to seniors looking for a comfortable and convenient living environment. With several cafes, restaurants, pharmacies, and a theater within close proximity, residents have easy access to dining options and entertainment. Additionally, there are multiple healthcare facilities nearby including physician offices, imaging centers, and hospitals, providing ample medical services for any needs that may arise. The presence of parks and places of worship also offer opportunities for recreation and spiritual fulfillment. Overall, this area combines essential services with recreational activities, making it a potentially attractive location for seniors seeking a well-rounded community to call home.
Victory Assisted Living is located at 27 Centre Hill Ct, Petersburg, VA 23803 in Petersburg city, Virginia
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