Helping Hands Adult Care Center of Petersburg
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130 Mckeever St, Petersburg, VA 23803
For more information about senior living options: (844) 490-3973
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The reviewer values reliable communication and prompt responses. The reviewer wants staff to treat clients and families with warmth and respect. The reviewer emphasizes the importance of a safe, calm environment. The reviewer cares about the dignity and well-being of dementia patients. The reviewer advocates for accountability and continuous improvement in care.
Nobody answers the phone when called. Voicemail is always full. Missed calls are not returned. They expect a dementia patient to remember month to month to tell them to buy a phone card. The staff is short with the clients and the families. There is no empathy whatsoever. They pass inspection despite the filth. An extremely loud alarm sounds continually, causing panic. They treated the reviewer's girlfriend like a dog.A troubling portrait emerges from a string of harsh experiences at a care facility, where basic expectations of communication, compassion, and safety seem to fall far short. The reviewer paints a picture of a place that feels distant and impersonal from the very first contact, with a sense that family members and patients are left in the dark rather than kept informed. The tone is one of frustration and dismay, as if essential aspects of care - especially those that involve keeping in touch and staying informed - are treated as afterthoughts rather than core responsibilities.
One of the most persistent complaints centers on communication. The reviewer reports that no one answers the phone when they call, and that voicemail boxes are consistently full, making it impossible to leave messages. The lack of timely responses is described as a routine problem, with missed calls not returned and no apparent mechanism to bridge the gap. The situation is compounded by the expectation that a dementia patient should somehow remember month after month to remind someone to buy a phone card's necessities, which underscores a troubling assumption about the patient's capabilities and the facility's dependence on memory or personal advocacy rather than reliable, proactive communication.
Beyond the frustration of not being able to reach the care team, there is a broader critique of the facility's treatment of families and clients. The staff are portrayed as short with both clients and their families, offering little empathy or patience in a setting where sensitivity and clear, respectful communication are vital. This perceived lack of warmth and understanding appears to undermine trust, leaving families feeling unwelcome or dismissed rather than supported in navigating complex care decisions and day-to-day needs.
Concerns about the environment and safety add another layer of distress. The reviewer describes filth within the facility and questions how such conditions could pass inspection, implying potential lapses in cleanliness and upkeep that should be non-negotiable in any setting caring for vulnerable individuals. The presence of an "extremely loud alarm" that sounds continually is highlighted as a source of ongoing panic, suggesting that the safety systems intended to protect residents may instead contribute to fear and stress rather than provide reassurance.
Personal interactions add a charged, emotional dimension to the critique. The reviewer states that their girlfriend was treated "like a dog," a stark characterization that points to demeaning and disrespectful treatment. This kind of personal experience can leave lasting impressions on families and patients, undermining the dignity that should be afforded to every resident. When care decisions and daily routines become a matter of feeling diminished or demeaned, the relationship between staff, patients, and families can deteriorate quickly, making collaboration and ongoing care coordination extremely difficult.
Taken together, these issues create a troubling composite picture: a setting where communication breakdowns, a perceived lack of empathy, questionable cleanliness, an intrusive and frequent alarm, and demeaning treatment converge to erode confidence in the quality of care. The review suggests that the combination of these problems can have a profound emotional impact on both patients and their loved ones, amplifying feelings of anxiety, abandonment, and distrust at a time when steadiness and attentiveness are crucial.
What this account calls for, if it reflects recurring experiences rather than isolated incidents, is a careful reevaluation of policies, training, and oversight. Families should be able to reach care teams easily, receive respectful and transparent communication, and observe a clean, safe environment where alarms are managed to minimize distress. If residents require assistance due to cognitive or memory challenges, staff should provide proactive support rather than relying on patients or families to manage contingencies on their own. Above all, dignity and compassion should be foundational, not optional, in the daily treatment of anyone living in a facility. The reviewer's experience serves as a pointed warning to others to scrutinize these aspects closely before making decisions about care and residence.
31 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Day ProgramDay programs are important for seniors because they provide a safe and supportive environment where older adults can socialize, engage in activities, receive assistance with daily tasks, and access valuable resources and services. These programs help prevent isolation and loneliness, promote mental and physical well-being, and offer a sense of purpose and community for seniors. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (20 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Helping Hands Adult Care Center is an adult care center located in Petersburg, VA, offering a day program for individuals seeking assistance and support in their daily lives. Our center provides a warm and welcoming environment where participants can engage in various activities and receive the care they need.
At Helping Hands, we understand the importance of spiritual well-being. Therefore, we offer devotional services off-site to ensure that individuals can nourish their souls and find solace in their faith. Additionally, our indoor common areas provide comfortable spaces for socialization and relaxation.
We believe in promoting an active lifestyle for our participants. To facilitate this, we organize devotional activities offsite as part of our program. Such activities not only encourage social interaction but also provide opportunities for personal growth and fulfillment.
Conveniently located in Petersburg, our adult care center benefits from its proximity to numerous amenities. With five cafes nearby, individuals can enjoy a variety of dining options and socialize with friends or family members over a cup of coffee or a meal. For those who appreciate the outdoors, three parks are within close reach, offering opportunities for leisurely walks or moments of tranquility.
Healthcare needs are easily met with 13 pharmacies and 45 physicians nearby, ensuring that medical assistance is readily accessible whenever necessary. Furthermore, should any emergencies arise, there are five hospitals in close proximity that offer comprehensive healthcare services.
With 27 restaurants nearby, individuals have ample choices when it comes to dining out or trying new cuisines. This variety allows them to explore different flavors and enjoy culinary experiences beyond the walls of our care center.
Maintaining one's faith is essential for many individuals; therefore, having a place of worship nearby is significant as it allows them to continue practicing their beliefs without any inconvenience. Additionally, having a theater close by provides entertainment options for those interested in cultural outings or enjoying a movie on occasion.
Helping Hands Adult Care Center strives to create an inclusive and supportive community, ensuring that individuals receive the care and assistance they need while being surrounded by numerous amenities that enrich their lives.
This area of Petersburg, Virginia offers a variety of amenities and services that cater to senior living. With several physicians practices located within a short distance, healthcare access is convenient and readily available. There are also multiple pharmacies nearby for easy medication management. Additionally, there are plenty of dining options ranging from casual fast food to sit-down restaurants like Olive Garden and Vincenzo's Italian Restaurant. For recreation, there are parks such as Central Park and Lakeview Park for leisurely strolls or relaxing picnics. Furthermore, the presence of places of worship like Mount Pleasant Baptist Church provides spiritual support and community connection. In case of emergencies, medical facilities like Southside Regional Medical Center and Kenner Army Health Clinic are in close proximity for prompt medical attention if needed. Overall, this area offers a mix of healthcare services, dining options, recreational opportunities, and access to medical facilities that can enhance the quality of life for seniors residing in the area.
Helping Hands Adult Care Center of Petersburg is located at 130 Mckeever St, Petersburg, VA 23803 in Petersburg city, Virginia
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