Care Advantage of Colonial Heights, VA

Pros

• Care Advantage staff are friendly and work tirelessly to ensure families are cared for.
• They answer all questions, no matter how small, showing thorough support.
• They are highly recommended by clients to friends and family seeking elder care.
• Care Advantage works tirelessly to provide a positive experience for their clients.
• Their office staff and caregivers truly care about the people they serve.
• The environment is great, with caregivers and office staff focused on positive outcomes.
• They took great care of a loved one during a difficult time.
• Aides consistently show up and do a really good job.
• Chantel is a great caregiver and is highly requested.
• Care Advantage is a reputable company that provides regular service with dependable caregivers.

Cons

• The reviewer calls Care Advantage rude and disrespectful and says they actively hinder customers from switching to another provider.
• They complain that communication is inconsistent, with repeated no-call/no-shows and no timely replacements.
• They claim the quality of care is poor, citing underpaid staff and insufficient skills that leave clients suffering.
• They describe terrible customer service, including unreturned calls and unprofessional behavior.
• They warn others to look elsewhere for home care due to unreliability and lack of notice when aides call out.
• They state services can be abruptly stopped, abandoning patients who need meds or meals.
• They accuse some aides of incompetence or illiteracy and a lack of basic courtesy.
• They allege management is disorganized and unwilling to help families, prioritizing staff concerns over patient care.
• They describe discriminatory practices and a revolving door of staff, undermining reliable care.

Review

Care Advantage of Colonial Heights is best suited for families that prize a warm, person-centered home care experience and can work through scheduling quirks with a trusted office and caregiving team. The strongest asset is the visible, compassionate care ethos: aides and office staff who genuinely seem to care about clients, frequent positive rapport with families, and a culture that emphasizes going the extra mile when coverage is available. This makes Care Advantage a strong choice for someone who wants daily assistance, companionship, and hands-on help with routine tasks, provided there is room to maneuver around inevitable scheduling variability.

At the same time, families needing unwavering reliability or intensive medical oversight should consider alternatives. Several reviews highlight persistent communication gaps, frequent call-outs, and inconsistent coverage that can leave a client unattended or force families to scramble for replacements. Instances of no-shows, late notifications, and abrupt service interruptions point to gaps in continuity of care. For seniors with complex medical needs, or those who depend on predictable nursing and rapid issue resolution, another agency with a tighter scheduling track record or a facility-based option may deliver the steadiness required.

The tangible pros - courteous, caring caregivers and proactive office support - tend to offset some risk, particularly when staff alignment is solid. Positive testimonials emphasize staff who answer questions, form meaningful relationships, and stay engaged with families during difficult times. When the same aides or a small, dependable team is consistently involved, families report meaningful comfort and better day-to-day management. The presence of specific, well-regarded team members (for example, caregivers and office staff who are repeatedly cited for reliability and kindness) reinforces trust and can keep a home care plan from feeling impersonal or transactional.

Yet the cons are not trivial. The most consequential concerns revolve around scheduling reliability and communication. Repeated references to call-outs, delayed notifications, and a revolving door of aides create real risk for missed medications, lapses in supervision, and increased caregiver anxiety on both ends. Some reviews describe systemic organizational friction, limited replacements when a worker is unavailable, and even a perception of inequitable treatment or misalignment in staffing and care expectations. In several cases the sense of instability extended to abrupt terminations or disputes over billing, which can erode trust and complicate care planning for families already navigating high stakes decisions.

Given these realities, families should approach Care Advantage with a clear risk-management plan. Before committing, ask for a written care schedule with assigned primary and backup caregivers, and confirm who the point of contact is for scheduling changes or emergencies. Establish expectations for response times, escalation procedures, and how replacements are handled on weekends or holidays. Request transparent billing terms, and clarify policies if services must pause or resume, especially in cases of debt disputes or administrative holds. A trial period with defined milestones and a contingency plan - backup agencies, or a plan to move to a higher level of care if needed - can shield families from abrupt disruptions.

In the end, Care Advantage fits a particular family profile: one that values genuine warmth, strong caregiver relationships, and proactive office engagement, while accepting that scheduling reliability may fluctuate and that back-up planning will be necessary. For households where consistent coverage and predictable nursing oversight are non-negotiable, exploring other home health options or facility-based care may be prudent. If Care Advantage is pursued, it should be paired with rigorous planning, explicit communication protocols, and a proactive stance on continuity of care to ensure that the compassion found in the field translates into steady, dependable support at home.

This part of Colonial Heights, Virginia, offers a convenient and accessible location with a variety of medical facilities nearby, including physicians specializing in allergy, asthma, sleep disorders, eye care, and primary care. Additionally, there are several pharmacies in the area for easy access to medications. For dining options, there are a range of restaurants serving different cuisines, as well as cafes for socializing over coffee. Residents can also enjoy outdoor recreation at nearby parks such as Lakeview Park and Roslyn Landing. The area features entertainment options like Regal Southpark Mall for moviegoers. Overall, this part of Colonial Heights provides a balance between healthcare services and recreational opportunities for seniors looking to settle in the area.

Physicians

• Dr J. Herrera (1.1 miles)
• Allergy, Asthma & Sleep Center of Central Virginia (1.2 miles)
• Virginia Eye Specialists, PC (1.3 miles)
• RBH Medical Center (1.3 miles)
• Colonial Heights Medical Center (1.4 miles)
• Rbh Medical Clinic (1.4 miles)
• Southside Primary Care Colonial Heights (1.4 miles)

Restaurants

• Don Jose (1.3 miles)
• Dante's Pizzeria & Grille (1.8 miles)
• Hardee's (2 miles)
• McDonald's (2.1 miles)
• Golden Corral (2.1 miles)
• Firehouse Subs (2.2 miles)
• Chipotle Mexican Grill (2.3 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Colonial Heights Pharmacy (2.2 miles)
• CVS Pharmacy (2.7 miles)
• Health Mart Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• Rite Aid (4 miles)

Places of Worship

• Mount Pleasant Baptist Church (1.6 miles)
• First United Methodist Church (5.5 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (2.6 miles)
• Panera Bread (2.6 miles)
• Demolition Coffee (3.9 miles)
• Starbucks (4 miles)
• Starbucks (4.8 miles)

Parks

• Lakeview Park (1.9 miles)
• Roslyn Landing (3 miles)
• Central Park (4.5 miles)

Theaters

• Regal Southpark Mall (2.3 miles)
• Cinema Cafe (5.4 miles)

Hospitals

• Hopewell Healthcare Center (4 miles)
• Kenner Army Health Clinic (4.2 miles)