Care Advantage of Colonial Heights, VA

Pros

• CareAdvantage has been an outstanding partner.
• Their team is incredibly responsive and consistently quick to address any needs that arise.
• They work efficiently and collaboratively to ensure residents have everything they need and are well taken care of.
• Their communication is clear, their follow-through is dependable, and their commitment to quality care truly shows.
• CareAdvantage is highly recommended for their professionalism, responsiveness, and genuine commitment to excellent care.
• Tracey Hensley is such a great caregiver.
• Maureen Tucker provides nothing but excellent care for our mother, treating her with dignity and respect.
• Maureen gives my sisters and I a sense of peace and the ability to step away, knowing our mother is in capable hands.
• Maureen is a gift to our family.
• The care advantage staff is so friendly, and they worked tirelessly to make sure my family was taken care of.
• Care Advantage works tirelessly to provide a positive experience for their clients; their office staff as well as caregivers truly care about the people they serve.
• The ladies are very caring.
• Great environment, caregivers, and office staff; the goal is positive outcomes.

Cons

• They called CareAdvantage the worst company ever—rude, disrespectful, and unhelpful.
• They described the customer service as terrible, with weeks of waiting and calls not returned.
• They said communication is almost non-existent, and aides aren’t informed when they call out, leaving clients unattended.
• They reported multiple no-call/no-show incidents and a lack of replacements, eroding trust.
• They claimed some aides are incompetent or frequently on their phones instead of caring for patients.
• They alleged CareAdvantage abruptly stopped services, abandoning a patient and failing to provide meds or meals.
• They criticized management for disorganization and a lack of genuine care, alleging unethical behavior.
• They warned others not to seek help from the company—“DO NOT SEEK HELP FROM THIS COMPANY!”
• They noted care started strong but declined over time, with ongoing communication problems.
• They accused the company of manipulating reviews to appear more favorable.

Review

Care Advantage of Colonial Heights is best suited for families that prize deeply personal caregiver relationships and highly responsive office support, and who can actively manage and vet staffing on an ongoing basis. This agency can deliver superb, compassionate care when a trusted caregiver is consistently assigned and when the office team communicates clearly and follows through. It is not a one-size-fits-all solution: those who require guaranteed daily presence, stable scheduling, or advanced skilled nursing with 24/7 oversight may want to explore alternatives. For households that can build a plan around dependable aides and a proactive office, this provider can be a strong ally; for others, the risk of gaps and unstable coverage weighs too heavily.

On the positive side, the strongest testimonials point to real strengths in people, the caregivers who show up prepared, patient, and genuinely devoted to residents. When a caregiver like Tracey Hensley or Maureen Tucker is in place, families describe remarkable outcomes: improved mood, dignity maintained, and a sense of peace that their loved one is being cared for with respect. The office staff is repeatedly praised for responsiveness, clear communication, and dependable follow-through. Several families credit Care Advantage with assembling a team that truly listens, coordinates well, and delivers care that feels thoughtful and individualized. In short, when the right aides are on the job, the care experience can be consistently excellent.

Yet the narrative across many reviews is not uniformly smooth. The most persistent faults center on scheduling and communication: frequent call-outs, no-shows, and a revolving door of caregivers that makes continuity difficult. Families report voicemail boxes that fill up, late or missed updates about who is coming, and a sense that plans shift with little notice. Some caregivers and office staff are described as dedicated and reliable, but a substantial portion of reviews flag inconsistent attendance and organizational gaps that undermine trust. A few accounts go further, alleging abrupt terminations, perceived favoritism or discrimination, and even experiences where care stopped unexpectedly due to administrative issues. Taken together, these patterns highlight a real vulnerability: the best care relies on consistent staffing, and when that consistency breaks down, the benefits of the agency’s strengths cannot fully offset the downside.

These contrasting threads can be reconciled with careful management and explicit safeguards. The key pros, responsive, compassionate caregivers and clear, dependable office communication, become meaningful when paired with a robust plan to mitigate risk: insist on a primary caregiver with a documented backup, confirm schedules in writing, and request advance notice for any planned changes. Families should push for a stable rotation of a small set of aides rather than ad hoc coverage. In addition, securing a clear no-show policy and a written escalation process for missed visits is essential. With proactive oversight, the agency’s genuine dedication to quality care can be realized, and the positive caregiver relationships can become the norm rather than the exception. The caveat remains that this requires active participation from families and a preference for consistency over flexibility.

For anyone weighing alternatives, some scenarios point decisively toward other options. If reliability and continuity are non-negotiables, it may be prudent to consider larger, well-established home health agencies that explicitly guarantee staffing coverage or even facility-based solutions for round-the-clock needs. For residents requiring complex skilled nursing, wound care, or 24/7 supervision, a setting that provides consistent nursing oversight may outperform in-home aides where staffing continuity is variable. Even with strong caregiver matchups, the risk of gaps persists; a more structured model can reduce that risk significantly. In short, Care Advantage can be the right fit for households who can tolerate, and actively manage, staffing variability, but the alternatives become compelling once predictability and uninterrupted coverage are the top priorities.

The practical path forward is straightforward. Begin with a candid conversation in the Colonial Heights office to map out expected caregiver assignments and chat about the typical cadence of visits. Ask for references and specifically request to meet the aides most likely to work with the loved one, including any standout caregivers highlighted by other families. Require a formal written care plan, a guaranteed schedule with back-up coverage, and a documented escalation process for missed visits. Set up a short, trial period to test consistency, communication, and the ability to respond to changes in care needs. Tie the agreement to measurable milestones, timely arrival, effective handoffs, and regular progress updates, so accountability is concrete rather than aspirational.

In the end, Care Advantage of Colonial Heights offers a compelling proposition for families who can navigate staffing variability with discipline and proactive oversight. The agency’s compassionate caregivers and capable office team can deliver transformative, person-centered care when the stars align. However, the experience hinges on stability, on regular, reliable attendance and proactive communication. If those conditions can be engineered through careful planning, ongoing oversight, and clear agreements, this community stands as a strong choice. If not, the risk of repeated gaps, unmet expectations, and caregiver turnover argues for exploring alternatives that promise steadier coverage and more predictable oversight.

This part of Colonial Heights, Virginia, offers a convenient and accessible location with a variety of medical facilities nearby, including physicians specializing in allergy, asthma, sleep disorders, eye care, and primary care. Additionally, there are several pharmacies in the area for easy access to medications. For dining options, there are a range of restaurants serving different cuisines, as well as cafes for socializing over coffee. Residents can also enjoy outdoor recreation at nearby parks such as Lakeview Park and Roslyn Landing. The area features entertainment options like Regal Southpark Mall for moviegoers. Overall, this part of Colonial Heights provides a balance between healthcare services and recreational opportunities for seniors looking to settle in the area.

Physicians

• Dr J. Herrera (1.1 miles)
• Allergy, Asthma & Sleep Center of Central Virginia (1.2 miles)
• Virginia Eye Specialists, PC (1.3 miles)
• RBH Medical Center (1.3 miles)
• Colonial Heights Medical Center (1.4 miles)
• Rbh Medical Clinic (1.4 miles)
• Southside Primary Care Colonial Heights (1.4 miles)

Restaurants

• Don Jose (1.3 miles)
• Dante's Pizzeria & Grille (1.8 miles)
• Hardee's (2 miles)
• McDonald's (2.1 miles)
• Golden Corral (2.1 miles)
• Firehouse Subs (2.2 miles)
• Chipotle Mexican Grill (2.3 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Colonial Heights Pharmacy (2.2 miles)
• CVS Pharmacy (2.7 miles)
• Health Mart Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• Rite Aid (4 miles)

Places of Worship

• Mount Pleasant Baptist Church (1.6 miles)
• First United Methodist Church (5.5 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (2.6 miles)
• Panera Bread (2.6 miles)
• Demolition Coffee (3.9 miles)
• Starbucks (4 miles)
• Starbucks (4.8 miles)

Parks

• Lakeview Park (1.9 miles)
• Roslyn Landing (3 miles)
• Central Park (4.5 miles)

Theaters

• Regal Southpark Mall (2.3 miles)
• Cinema Cafe (5.4 miles)

Hospitals

• Hopewell Healthcare Center (4 miles)
• Kenner Army Health Clinic (4.2 miles)