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3.4 from 54 reviews
5 stars
30
4 stars
1
3 stars
3
2 stars
2
1 stars
18
Overall Review of Care Advantage of Colonial Heights, VA
common23 reviews mention this
Caregivers earn trust
Many residents describe caregivers who show up ready to help and treat clients with respect.
Across the reviews, families often describe caregivers who are attentive and build a personal rapport, including learning names, engaging in conversation, and providing consistent help. Several also credit specific caregivers with improving health, reducing stress for family members, or helping during difficult recovery periods. A smaller number of reviews still question the consistency and competence of some caregivers, but the overall theme of caring, respectful support comes through repeatedly.
common6 reviews mention this
Office follow-through varies
Some families say the office is responsive, while others report missed calls and slow updates.
Positive reviews point to office responsiveness and clear follow-through, including answering questions and keeping families informed of changes. Other reviewers report difficulty getting in touch, voicemails that don’t accept messages, and supervisors who do not call back. Taken together, families describe a service where communication and coordination can be dependable at times but unreliable for others.
caveat16 reviews mention this
No-shows disrupt care
Multiple reviews describe aides not showing up or leaving without notice, forcing families to scramble.
A recurring concern is scheduling reliability, with reviewers citing no-call/no-show situations, last-minute call-outs, and caregivers leaving abruptly. Several families say their loved one went without the help they needed, sometimes for days in a week, which led to frustration and a loss of trust. Some reviewers also urge having backup plans because replacements were not found or care coverage was inconsistent.
caveat14 reviews mention this
Communication gaps leave needs unmet
Residents and families frequently mention poor communication during scheduling changes and urgent care needs.
Many of the negative reviews connect missed care coverage with communication breakdowns, including unanswered calls, delayed responses, and lack of advance notice when care would not be provided. Some describe situations where they learned too late that help was unavailable, including late-night notice that left little time to arrange alternatives. A few reviewers also report problems coordinating specific levels of support or referrals, which they felt slowed down care when it was needed.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Richmond International (16 miles away)
Nearby Places of Interest
This part of Colonial Heights, Virginia, offers a convenient and accessible location with a variety of medical facilities nearby, including physicians specializing in allergy, asthma, sleep disorders, eye care, and primary care. Additionally, there are several pharmacies in the area for easy access to medications. For dining options, there are a range of restaurants serving different cuisines, as well as cafes for socializing over coffee. Residents can also enjoy outdoor recreation at nearby parks such as Lakeview Park and Roslyn Landing. The area features entertainment options like Regal Southpark Mall for moviegoers. Overall, this part of Colonial Heights provides a balance between healthcare services and recreational opportunities for seniors looking to settle in the area.
Physicians
Dr J. Herrera (1.1 miles)
Allergy, Asthma & Sleep Center of Central Virginia (1.2 miles)
Virginia Eye Specialists, PC (1.3 miles)
RBH Medical Center (1.3 miles)
Colonial Heights Medical Center (1.4 miles)
Rbh Medical Clinic (1.4 miles)
Southside Primary Care Colonial Heights (1.4 miles)
Palliative care focuses on alleviating distress at any stage of a serious illness and can accompany curative treatments, while hospice care is for those nearing the end of life with a prognosis of six months or less, emphasizing comfort over curative measures. Both prioritize holistic care for patients and families but differ in timing, goals, and scope.
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Gardening provides seniors with physical exercise, mental and emotional support, and social interaction opportunities, while accommodating their needs through raised beds and ergonomic tools. It promotes health benefits like improved dexterity and cardiovascular health, encourages sustainable practices, and allows for manageable upkeep with low-maintenance plants.
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Richmond International (16 miles away)
Very affordable $746/month for a two-bedroom.
Understanding the Nuances of Palliative Care and Hospice: A Comprehensive Exploration
Fecal Incontinence in Older Adults: A Comprehensive Guide
Nurturing Well-Being Through Gardening: A Detailed Guide for Senior Enthusiasts