Salt Lake Nursing & Rehab Ctr

Pros

• The PT staff is amazing and helped the daughter walk with a walker after multiple surgeries.
• City Creek is great, under new management, and very attentive to residents and families, going above and beyond for a good experience.
• The social worker goes above and beyond, caring about each patient's wellbeing and assisting with benefits.
• The nurses and CNAs are consistently working to provide accurate and efficient care.
• City Creek Post Acute is a lovely facility with a strong sense of community and supportive staff.
• The therapy team has been outstanding, and the facility has made great strides in care.
• The head chef takes pride in meals and offers substitute options to accommodate preferences.

Cons

• They say staff neglect patients, ignoring calls for help for hours and moving call lights out of reach.
• They report patients being left in soiled conditions, bathed in feces, or wearing dirty briefs for extended periods.
• They allege medication errors, including antibiotics not administered on time and other doses being late or skipped.
• They recount abuse and unsafe handling, such as a male nurse slapping a patient and someone being dumped from a wheelchair onto the pavement.
• They describe the facility as dirty and unsafe, with bed sores, unmaintained nails, bruises, and a fire hazard.
• They claim miscommunication and lack of accountability, including surgery date mix-ups and excuses from staff.
• They state a relative was released homeless, implying severe neglect, and they would not recommend the facility.

Review

The collection of impressions about City Creek Post Acute runs the gamut from harrowing accounts of neglect and danger to heartfelt praise for certain caregivers and therapists. Taken together, the notes reveal a facility whose day-to-day quality appears deeply uneven, with some residents receiving attentive, compassionate care while others describe experiences that feel dangerously insufficient or outright abusive. The voices span families and individuals describing incidents that range from chronic under-resourcing to alarming lapses in basic safety and hygiene, alongside others who speak glowingly of progress, teamwork, and supportive professionals.

Several reviewers paint a stark picture of sustained neglect and mismanagement. A family member describes a loved one who has been a patient for years and reports a pattern of being ignored when help is requested. They recount call lights being moved out of reach and doors shut so staff cannot hear the resident, resulting in hours of screaming for help and eventual loss of voice. The account extends to hygiene and safety crises: the resident allegedly bathed in feces, washed only in a brief or dirty condition, and left to sit in soiled garments for long periods. The reviewer asserts that medications, oxygen, and other essential treatments are delayed or absent for hours, with the person described as immobile and unable to transfer due to severe disabilities. Bedsores, untrimmed nails, bruises, scratches, and a chaotic, messy room described as a fire hazard contribute to a pervasive sense of neglect and danger. The tone is urgent and unsettling, emphasizing the emotional strain on both the patient and the family member who must repeatedly call the facility to advocate for basic needs.

Other entries reflect similarly troubling experiences, including allegations of dangerous handling and inadequate response times. One review recounts a situation where a resident in City Creek was supposed to receive an antibiotic every eight hours, but the dose was administered over an hour late on multiple occasions, raising concerns about infection risk and the potential consequences for healing. There are also reports of a violent incident involving a male nurse allegedly slapping a resident and a broader sense that staff and administration do not take accountability seriously when problems arise. Additional remarks portray a facility environment where patients feel unheard and where vital procedures, such as a scheduled surgery, are mishandled due to miscommunication, causing unnecessary pain and delays for a recovering patient. The overarching message from these accounts is that, for some residents, the care experience is marred by administrative confusion, inconsistent clinical practice, and a sense of being written off when problems occur.

Yet the picture is not uniformly negative. Several reviewers offer praise for portions of the operation, highlighting dedicated individuals and teams who appear to deliver high-quality care even within the same facility. The physical therapy (PT) staff emerges repeatedly as a bright spot; in one account, the PT team is described as amazing and transformative, with a daughter noting that her relative has become able to walk to the bathroom with a walker and even take some steps with support after multiple surgeries and a long period in facilities. This sentiment is echoed by others who commend the PT staff for enabling meaningful progress and increased independence, a testament to skill, patience, and persistence in rehabilitation. In addition, a reviewer who recently completed care at City Creek writes that the facility is great under new management, with staff who are attentive to residents and families and who go above and beyond to ensure a positive experience. The admissions team and social worker are singled out by some as going the extra mile - assisting with benefits applications and focusing on residents' mental wellbeing - while a separate review highlights the sense of community fostered by the staff, not only in clinical care but in social engagement and activities. Some accounts emphasize pride in the culinary team, indicating that the head chef takes care to offer substitute meals and to maintain a level of quality and flavor in meals.

There are also reviews that describe City Creek Post Acute in glowing terms, touting a safe, loving, and "full of love" atmosphere, with comments about memory-care practices such as tracking devices and structured activities that help residents roam safely and maintain a sense of autonomy. The same voices stress that compassionate, proactive staff strive to create a friendly, communal environment where residents can form friendships, participate in events, and feel cared for beyond strictly medical needs. In these positive narratives, families emphasize the staff's willingness to go above and beyond, noting consistent kindness, attentiveness, and a welcoming atmosphere that keeps residents engaged and connected to their community.

Between these poles - severe accusations of neglect and harm, and heartfelt testimonials to dedicated staff - the reviews collectively underscore a facility whose quality is inconsistent and highly dependent on the day, the unit, and the staff on duty. Some reviewers speak of serious safety concerns and a need for systemic accountability, calling for investigations and meaningful changes to prevent harm and protect vulnerable residents. Others describe improvements under new leadership, with examples of effective communication, responsive care, and a culture of compassion that makes a real difference in residents' lives. The mix of experiences suggests that City Creek Post Acute can be a place of genuine progress and genuine peril, depending on who is present, what leadership is in place, and how well the systems for care coordination, medication administration, hygiene, and safety are implemented on any given shift.

Overall, the collection presents a nuanced portrait: there are powerful, credible accounts of neglect, delayed care, and unsafe conditions that demand urgent attention and oversight, paired with equally credible accounts of staff dedication, professional rehabilitation, and a community-oriented atmosphere that provides meaningful support to residents and families. The thread running through all the narratives is a call for more consistent quality, stronger accountability, and a commitment to the dignity and safety of everyone who resides at City Creek Post Acute. Whether through improved management, clearer protocols for responding to call lights, meticulous medication administration, or sustained investments in staffing and training, the goal voiced by many is the same: a facility where compassion and competence align so that every resident can rely on real, timely care when they need it most.

This part of Salt Lake City, Utah, offers a range of amenities that may appeal to seniors looking for a convenient and diverse community. With several physicians, pharmacies, and hospitals within close proximity, residents have easy access to healthcare services. The area also boasts a variety of restaurants, cafes, and theaters for entertainment and dining options. Parks such as Liberty Park and Popperton Park provide outdoor spaces for recreation and relaxation. Additionally, places of worship like the Cathedral of the Madeleine cater to spiritual needs. Overall, this neighborhood offers a mix of healthcare facilities, recreational opportunities, and cultural attractions that may make it an attractive option for senior living.

Physicians

• Barr Facial Plastic Surgery: Lucy J Barr MD PC (0.2 miles)
• Barr Facial Plastic Surgery (0.2 miles)
• Ear Nose & Throat Center (0.3 miles)
• House Call Doctors (0.7 miles)
• Central City Community Health Center (1 miles)
• Intermountain Cardiothoracic Assoc (1.3 miles)
• Avenues Sleep Clinic (1.3 miles)

Restaurants

• Cafe Niche (0.4 miles)
• Chipotle Mexican Grill (0.6 miles)
• Greek Souvlaki (0.9 miles)
• Beer Bar (1.3 miles)
• Costa Vida Fresh Mexican Grill (1.4 miles)
• The Cheesecake Factory (1.5 miles)
• The Green Pig Pub (1.5 miles)

Parks

• Reservoir Park (0.5 miles)
• Liberty Park (0.7 miles)
• Popperton Park (1.1 miles)
• Washington Square (1.4 miles)
• Sunnyside Park (1.4 miles)
• Bonneville Glen (1.5 miles)
• Pioneer Park (2.1 miles)

Pharmacies

• Walgreens (0.8 miles)
• Smith's Food & Drug (1 miles)
• Harmons (1.3 miles)
• Watson Pharmaceuticals (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Dan's Fresh Market (2.6 miles)
• Walgreens (2.7 miles)

Cafes

• Publik Coffee Roasters (0.8 miles)
• Java Jo's (0.9 miles)
• Salt Lake Coffee Break (0.9 miles)
• Coffee Garden (1.1 miles)
• Three Pines Coffee (1.5 miles)
• Starbucks (1.7 miles)
• Starbucks (2 miles)

Places of Worship

• Cathedral of the Madeleine (1.1 miles)
• Salt Lake Tabernacle (1.7 miles)
• Conference Center (1.7 miles)
• Worldwide Gospel Church (2.9 miles)
• LDS Foothill Stake Center (3 miles)
• Church of Jesus Christ of Latter Day Saints (3.9 miles)

Hospitals

• George E Wahlen VA Hospital (1.2 miles)
• Intermountain Pharmacy - LDS Hospital (1.3 miles)
• Primary Children's Hospital (1.3 miles)
• Moran Patient Support (1.3 miles)
• United States Government (1.4 miles)
• University of Utah Hospital (1.4 miles)
• University Of Utah ENT Clinic 9 (1.4 miles)

Theaters

• Imax Theatre Clark Planetarium (2.2 miles)
• Megaplex 12 at The Gateway (2.2 miles)

Transportation

• UTA FrontRunner North Temple Station (2.3 miles)
• Salt Lake City Intermodal Hub Salt Lake Central (2.5 miles)
• TRAX Central Pointe (3.4 miles)
• TRAX Millcreek (4.8 miles)