City Creek Post Acute

Pros

• One friend reported being happy at the City Creek Post Acute, appreciating the friendly and caring staff.
• The atmosphere is described as good, with a variety of activities offered throughout the month.
• The ability to use the dining area for a private event was a positive experience for one family.
• Some staff members, particularly the CNAs, were recognized and appreciated for their efforts in providing care.
• The resident enjoyed her private room after being moved, indicating improved comfort during her stay.

Cons

• Employees are inattentive and unresponsive to complaints, causing frustration for family members.
• The food served is disgusting and the rooms have unpleasant odors.
• Communication about patient status and care is severely lacking, making it difficult for families to receive updates.
• Staff members were observed using their personal cell phones instead of attending to patients' needs.
• Patients received inadequate dietary accommodations until family members complained.
• Patients often felt neglected, leading them to forgo asking for assistance with basic needs.
• The facility poorly handled paperwork and misunderstood power of attorney arrangements, causing confusion for the family.
• Patients experienced physical harm due to a lack of proper equipment and supervision, resulting in falls and injuries.
• Families faced significant challenges reaching staff members by phone or in person when trying to get information about loved ones.
• Residents left the facility in worse condition than when they arrived, including dehydration, malnutrition, and untreated health issues.

Review

The City Creek Post Acute Care Center has received overwhelmingly negative reviews from multiple families who have entrusted their loved ones to the facility. A common theme among these testimonials is a shocking lack of communication and inadequate care, which seemed particularly severe for residents who were vulnerable due to illness or age. Many family members express frustration over the inability to reach staff for updates on patients’ conditions. In one case, a family member spent two days attempting to confirm the admission of a loved one, and during that time, they reported being unable to contact anyone within the facility due to unanswered phone calls and unreturned messages from higher-ups or doctors.

One reviewer described the distressing experience of having their mother-in-law moved into City Creek after being hospitalized with COVID-19 and congestive heart failure (CHF). Upon entry into the rehabilitation center, it quickly became evident that fundamental aspects of patient care were lacking. Families reported difficulty in getting clear information about their loved ones’ statuses, resulting in unnecessary stress and anxiety for both patients and relatives. In particular, there were complaints about staff members appearing inattentive; observations included staff using personal cell phones while duty calls went unanswered—a scenario that contributed significantly to the challenges faced by families trying to communicate with their loved ones.

Several reviewers pointed out specific incidents that highlighted neglectful practices at City Creek. One family's experience involved an elderly woman with dementia who suffered significant injuries shortly after her arrival—breaking her wrist and hand due to lack of appropriate mobility support such as a walker. The delay in transferring her for medical attention added further insult to injury, underscoring systemic failures within the caregiving framework at this supposedly post-acute facility.

Other reports indicate issues surrounding basic hygiene and nutritional needs; some patients found themselves without adequate bathing or dietary considerations—like low sodium meals which weren’t provided until prompted by family members. One family recounted how their mother was not assisted properly when it came time for bathroom breaks, leading her to avoid calling for help altogether. The need for frequent follow-up just to ensure basic necessities like hearing aid usage or room assignments shows an alarming trend toward disregard for resident well-being.

While some accounts reflect positively on certain Certified Nursing Assistants (CNAs) who showed compassion in their duties, many incidents highlight a stark contrast between individual

caregivers' efforts and broader operational failures at City Creek. Personal stories illustrate patients left unbathed or receiving subpar treatment; one grandmother was discharged from the center suffering from dehydration so severe it posed risks of renal failure. The personal toll these experiences take on families is palpable, as feelings of helplessness compound grief during already challenging circumstances.

However, amidst the troubling reports emerged an individual account praising City Creek’s environment through a friend’s positive experience there. This review noted friendly staff members and enjoyable activities available throughout each month. Such contrasting viewpoints bring forth critical questions regarding consistency in care across different experiences within the same facility — suggesting perhaps discrepancies relating back either to specific staff dynamics or variations among unit operations rather than institutional oversight.

In conclusion, countless heartfelt testimonials reveal a concerning pattern at City Creek Post Acute Care Center; while some experiences may vary from being satisfactory at times, numerous accounts strongly indicate negligence leading up to life-altering consequences for individuals transitioning back into health post-COVID recovery or other medical treatments therein. Families are left disillusioned with a system designed for healing yet fraught with logistical barriers hindering vital lines of communication between caregivers and concerned relatives alike—a wake-up call demanding urgent reevaluation not only for caregivers but also providers overseeing facilities tasked with caring for our most vulnerable populations.

Physicians

• Barr Facial Plastic Surgery: Lucy J Barr MD PC (0.2 miles)
• Barr Facial Plastic Surgery (0.2 miles)
• Ear Nose & Throat Center (0.3 miles)
• House Call Doctors (0.7 miles)
• Central City Community Health Center (1 miles)
• Intermountain Cardiothoracic Assoc (1.3 miles)
• Avenues Sleep Clinic (1.3 miles)

Restaurants

• Cafe Niche (0.4 miles)
• Chipotle Mexican Grill (0.6 miles)
• Greek Souvlaki (0.9 miles)
• Beer Bar (1.3 miles)
• Costa Vida Fresh Mexican Grill (1.4 miles)
• The Cheesecake Factory (1.5 miles)
• The Green Pig Pub (1.5 miles)

Parks

• Reservoir Park (0.5 miles)
• Liberty Park (0.7 miles)
• Popperton Park (1.1 miles)
• Washington Square (1.4 miles)
• Sunnyside Park (1.4 miles)
• Bonneville Glen (1.5 miles)
• Pioneer Park (2.1 miles)

Pharmacies

• Walgreens (0.8 miles)
• Smith's Food & Drug (1 miles)
• Harmons (1.3 miles)
• Watson Pharmaceuticals (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Dan's Fresh Market (2.6 miles)
• Walgreens (2.7 miles)

Cafes

• Publik Coffee Roasters (0.8 miles)
• Java Jo's (0.9 miles)
• Salt Lake Coffee Break (0.9 miles)
• Coffee Garden (1.1 miles)
• Three Pines Coffee (1.5 miles)
• Starbucks (1.7 miles)
• Starbucks (2 miles)

Places of Worship

• Cathedral of the Madeleine (1.1 miles)
• Salt Lake Tabernacle (1.7 miles)
• Conference Center (1.7 miles)
• Worldwide Gospel Church (2.9 miles)
• LDS Foothill Stake Center (3 miles)
• Church of Jesus Christ of Latter Day Saints (3.9 miles)

Hospitals

• George E Wahlen VA Hospital (1.2 miles)
• Intermountain Pharmacy - LDS Hospital (1.3 miles)
• Primary Children's Hospital (1.3 miles)
• Moran Patient Support (1.3 miles)
• United States Government (1.4 miles)
• University of Utah Hospital (1.4 miles)
• University Of Utah ENT Clinic 9 (1.4 miles)

Theaters

• Imax Theatre Clark Planetarium (2.2 miles)
• Megaplex 12 at The Gateway (2.2 miles)

Transportation

• UTA FrontRunner North Temple Station (2.3 miles)
• Salt Lake City Intermodal Hub Salt Lake Central (2.5 miles)
• TRAX Central Pointe (3.4 miles)
• TRAX Millcreek (4.8 miles)