Highland Care Center

Pros

• Tavia praises Highland Care for its top-notch service and supportive family environment.
• A family member appreciates the attentive physical therapists and their professionalism during therapy sessions.
• Another reviewer commends the facility's vigilance and communication regarding COVID-19 safety measures.
• A visitor notes that, despite challenges, some nursing assistants provided delicate attention to their loved one.
• The maintenance staff is acknowledged as very helpful by a resident who had positive interactions with them.

Cons

• The nursing staff neglected patients and failed to administer medication on time, often causing significant distress.
• Call light response times were excessively long, with some patients waiting over an hour for assistance.
• Patients were left in uncomfortable situations, such as being unclean after bowel movements and not receiving regular showers.
• Many CNAs displayed laziness and disrespect towards the residents, leading to poor quality of care.
• The facility was poorly maintained, with dirty rooms and inadequate living conditions that did not meet basic hygiene standards.
• Family members reported that the staff complained about their jobs in front of patients, creating a negative atmosphere.
• Patients experiencing pain or needing assistance often waited hours for help, with no communication from the nursing staff regarding delays.
• Personal belongings were mishandled or lost by the facility, causing further frustration for families trying to retrieve them.
• Severe lack of empathy and professionalism was observed among many nursing assistants and staff members.
• Overall experiences led family members to recommend seeking care elsewhere due to the substandard conditions at Highland Care Center.

Review

Highland Care Center has become a focal point of polarized reviews, prompting deep concern from family members and caregivers regarding the quality of care provided to residents. While some individuals laud the facility for its rehabilitative efforts and supportive environment, many others report severe shortcomings in patient care that raise serious ethical questions about the standards upheld within this nursing home.

On one hand, there are testimonials praising Highland Care for fostering a family-like atmosphere conducive to emotional, mental, and physical well-being. Some residents have noted significant personal improvements during their stay and appreciate the professionalism of certain staff members, particularly physical therapists. For instance, one review highlights how communication was effectively maintained with families during challenging times like coronavirus quarantines. This feedback suggests that under specific circumstances, families have felt reassured about their loved ones’ safety and care.

However, contrasting experiences reveal an alarming reality. Numerous reviewers report dissatisfaction stemming from neglectful attitudes among nursing staff and prolonged delays in receiving fundamental medical assistance. Patients frequently recounted instances where they did not receive timely medications—especially pain management drugs—resulting in hours of distress. One reviewer lamented waiting over two hours for essential pain medication after using the call button, which underscores a concerning trend in response times that often left patients feeling abandoned or uncared for.

The testimony detailing neglect goes further to indicate unsanitary conditions within the facilities. Reviews mentioned dirty rooms filled with overflowing waste bins and sticky floors; this raises questions about daily hygiene routines that should be standard in health care environments. The repeated failure to provide basic aids such as clean washcloths also speaks volumes about the overall upkeep of resident comfort levels. There are shocking accounts where elderly or incapacitated patients were left without help after bowel movements or denied basic bathing needs due to scheduling conflicts caused by staffing limitations.

Moreover, several complaints emphasized inadequate patient monitoring during critical times. Disturbing revelations emerged regarding patients being left unattended for extended periods—even resulting in falls when attempting to navigate their surroundings independently due to lack of assistance. Such incidents paint a picture of systemic issues with staffing ratios and training deficiencies among nursing aides who seem overwhelmed or disinterested in fulfilling their duties effectively.

Amidst these serious concerns lies troubling feedback concerning administrative responses—or lack thereof—to family complaints about care quality. Multiple reviewers reported dismissive attitudes when raising issues with management; instead of addressing grievances constructively, they felt rebuffed with comments suggesting they could take their loved ones elsewhere if dissatisfied. This kind of reactive management approach not only ignores vocalized concerns but may also perpetuate an environment where systemic issues remain unchallenged.

In conclusion, while Highland Care Center does receive commendations from some residents who feel supported during rehabilitation efforts, a substantial body of negative reviews outlines severe inadequacies that need urgent attention. Discrepancies between glowing endorsements and heartbreaking accounts highlight critical areas needing reform—from improving response time metrics for medication administration to ensuring consistent monitoring and adequate hygiene practices are upheld consistently across all shifts. Families seeking quality long-term care must weigh these conflicting reports carefully before entrusting their loved ones to Highland Care Center or advocating for meaningful changes if already committed to this particular facility.

Physicians

• Western Urological (0.1 miles)
• Mountain View Women's Clinic (0.8 miles)
• Advanced Eye Care (0.9 miles)
• Pulmonary Internal Medicine (1 miles)
• Utah Cancer Specialists (1.1 miles)
• Endocrinology of Utah - Diabetes Center (1.2 miles)
• Granger Family Medicine Holladay Salt Lake City (1.3 miles)

Pharmacies

• Maceys Pharmacy (0.3 miles)
• Walgreens (1.2 miles)
• Walgreens (1.6 miles)
• Harmons (1.7 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Southeast Pharmacy (2.5 miles)

Hospitals

• St Mark's Hospital (0.9 miles)
• Intermountain Medical Center (2.9 miles)
• Orthopedic Specialty Group - TOSH (3.2 miles)
• Valley Mental Health (4.2 miles)
• United States Government (5.4 miles)
• George E Wahlen VA Hospital (5.5 miles)

Cafes

• Java Jos (1.4 miles)
• Roots Cafe (1.6 miles)
• Stratford Proper (2.6 miles)
• Coffee Garden (5.1 miles)
• Publik Coffee Roasters (5.5 miles)
• Starbucks (5.6 miles)
• Starbucks (5.6 miles)

Restaurants

• Karroo (1.4 miles)
• Left Fork Grill (2.7 miles)
• McDonald's (3.5 miles)
• Prohibition (3.6 miles)
• Red Rock Brewing Co. (3.7 miles)
• Lone Star Taqueria (3.8 miles)
• The Original Pancake House Utah - Ft Union (3.9 miles)

Parks

• Imperial Park (2.2 miles)
• Sugar House Park (3.1 miles)
• Fairmont Park (3.2 miles)
• Bonneville Glen (4.8 miles)
• Sunnyside Park (5.1 miles)
• Liberty Park (5.5 miles)
• Washington Square (6.1 miles)

Transportation

• TRAX Murray North (2.7 miles)
• TRAX Meadowbrook (2.9 miles)
• Trax Ballpark Staion (3 miles)
• TRAX Millcreek (3.2 miles)
• TRAX Fashion Place West (4.2 miles)
• TRAX Central Pointe (4.3 miles)

Places of Worship

• LDS Foothill Stake Center (3.5 miles)