Highland Care Center in Holladay, UT
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4285 South Highland Drive, Holladay, UT 84124
For more information about senior living options: (844) 490-3973
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Carson and his team are amazing, caring professionals who go above and beyond for families and communicate every step. The facility is beautiful and clean, with friendly, smiling staff. Highland Care Center is above and beyond in skilled and long-term care, with a team that truly cares. The staff are consistently caring and attentive to residents' needs. Leila creates routines and activities that help seniors feel safe and maintain balance. The MORE outpatient therapy program provides high-quality physical and occupational therapy at home and has been very effective. The therapy team is outstanding, encouraging, and knowledgeable, making a real difference in recovery. The administration and nursing staff are compassionate, professional, and take time to know each resident. Families are welcomed and communication with staff is strong and helpful.
They were very disappointed in the facility, citing neglect (not bathing their loved one), insufficient physical therapy, and threats to use a feeding tube. They described some staff as condescending and said family communication was routinely dismissed. They criticized the center for disorganization, rude CNAs, hot rooms, and poorly coordinated shower and therapy schedules. They claimed the care was negligent, with dehydration, medication delays, and calls or lights going unanswered. They warned others not to send loved ones there due to alleged unsafe practices, such as an unsecure wheelchair during transport. They noted outdated interiors and website photos that did not reflect the actual condition of the facility. They recounted an incident where a patient was left waiting without assistance in the bathroom, illustrating neglect.Highland Care Center in Holladay, UT is best suited for families prioritizing aggressive rehabilitation and a home-like atmosphere where a strong therapy team and attentive nursing care are the core strengths. The facility consistently earns praise for its therapy departments, with both physical and occupational therapy described as knowledgeable, encouraging, and effective. Outpatient therapy programs, including the MORE at-home component, are repeatedly highlighted as a standout feature, enabling real progress even outside the walls of the building. For residents who are focused on post-acute recovery, regaining independence, and seamless coordination of services, Highland offers a compelling combination of hands-on therapy and attentive clinical oversight.
Those who may want to consider alternatives are families for whom 24/7 day-to-day attentiveness, perfectly reliable call-light responsiveness, and consistently punctual medication administration are non-negotiable. A sizable portion of reviews flag the possibility of slow or inconsistent bedside care, with reports of delayed responses to call lights, gaps in daily hygiene, and occasional lapses in medication handling. Some families describe environments where communication with staff or administration is uneven, and where perceived organizational gaps have heightened anxiety during a loved one's stay. For long-term custodial needs that demand unwavering consistency and fewer fluctuations in daily caregiving, it may be prudent to evaluate other options.
The strongest case for Highland rests on the therapy and nursing ecosystems, which in many residents' experiences offset concerns about other weaknesses. The therapy team is repeatedly described as the best part of the center, delivering skilled, compassionate rehabilitation that supports meaningful gains. Nursing and CNA staff are applauded for dedication and competency when praise is earned, and several families credit proactive management with creating a supportive, communicative environment. The facility's cleanliness, approachable administration, and the sense of a home-like community also emerge as reliable positives, reinforcing the idea that Highland can be a highly effective pathway back to daily living for many patients.
Yet the drawbacks are real and must be weighed carefully. A cluster of reviews alleges neglectful or inconsistent bedside care, including significant delays in assistance, failures to meet basic needs, and in some cases dangerous lapses in safety. Heat and comfort issues, older or less polished interiors, and reports of fluctuating staff morale contribute to a mixed picture. Instances of miscommunication or documentation gaps have unsettling consequences for families trying to understand a loved one's status. The breadth of sentiment - ranging from "best therapy team" to "horrible care" in the same facility - signals that outcomes at Highland can hinge on which shift, which department, or which administrator a family encounters during a stay.
In practical decision-making terms, focus on three levers if considering Highland. First, confirm the therapy-to-nursing balance for the specific needs: is post-surgical or orthopedic rehab the primary goal, and can the outpatient program be synchronized with in-facility care? Second, probe staffing reliability and response times: request recent CNA-to-resident ratios, piano-for-operations regarding call bells, and a clear process for pain management and med passes. Third, tour with an eye toward safety and atmosphere: inspect room temperatures, accessibility, call-light responsiveness, and the transparency of reporting mechanisms for any incident or concern. A candid discussion with the administrator and the therapy lead can reveal whether the current climate aligns with expectations for consistent daily care.
Overall, Highland Care Center represents a strong option for families focused on high-caliber rehabilitation, supported by a caring, engaged therapy and nursing staff, within a comfortable, home-like setting. The decision hinges on how well the facility's proven strengths in therapy and personalized attention align with the family's tolerance for potential operational inconsistencies and safety concerns raised by some reviews. If the primary need is robust rehab, open lines of communication, and a staff team that treats residents like family, Highland delivers that promise. If, instead, the priority is unwavering daily reliability, zero-tolerance for delayed care, and a uniformly pristine environment, it may be wise to compare other options before committing. Tour, question vigorously, and insist on current references to determine whether Highland will be a long-term match or a cautionary choice.
103 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Salt Lake City International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Care Center in Holladay, UT is a vibrant assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community boasts a variety of amenities that cater to different interests and preferences. Residents can take advantage of the beauty salon to maintain their grooming needs, enjoy their favorite TV shows with cable or satellite TV, and utilize the computer center for internet access.
For added convenience, Highland Care Center offers community-operated transportation for outings and appointments, as well as transportation arrangements for non-medical purposes. The move-in coordination service ensures a smooth transition for new residents.
The dining experience at Highland Care Center is one to be savored, with restaurant-style dining offering delicious meals prepared and served by attentive staff. Special dietary restrictions are accommodated to ensure everyone's nutritional needs are met.
A variety of activities are available to keep residents engaged and entertained. Fitness programs help promote physical well-being while planned day trips provide opportunities for adventure. Resident-run activities allow individuals to contribute their ideas and talents while scheduled daily activities offer routine and structure.
The surrounding area offers a wealth of conveniences with cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals all conveniently located nearby. This proximity ensures easy access to essential services and entertainment options.
In terms of care services, Highland Care Center prioritizes the well-being of its residents with round-the-clock supervision and 24-hour call systems in place for peace of mind. Assistance with activities of daily living such as bathing, dressing, transfers is provided as needed. Medication management is available for those who require it, and special dietary restrictions are accommodated.
Overall, Highland Care Center in Holladay provides a supportive environment where residents can thrive in a comfortable setting surrounded by fantastic amenities and compassionate care services.
Highland Care Center is located at 4285 South Highland Drive, Holladay, UT 84124 in Salt Lake County, Utah
Highland Care Center on seniors.fyi includes 8 photos including images showing interior, dining, artwork, reception, lighting, waiting area, seating, lobby, and more.
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