Highland Care Center in Holladay, UT
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Information last verified:
4285 South Highland Drive, Holladay, UT 84124
For more information about senior living options: (844) 490-3973
Highland Care Center lives up to its 5-star reputation with caring, capable staff. The nurses and CNAs are consistently described as amazing, compassionate, and dedicated. The therapy team is outstanding—physical and occupational therapy are professional, thorough, and effective. The facility is warm, clean, and inviting, making residents feel at home. Administration and management are highly regarded for their responsiveness and support. Outpatient therapy is life-changing, with therapists who are knowledgeable and encouraging. Families are treated with respect, and staff communicate clearly and consistently. The dining and activities programs are enjoyable, engaging, and well run. Highland Care Center is frequently recommended for both short- and long-term care. The overall environment is described as caring, supportive, and like a family.
They describe Highland Care Center as a terrible experience, citing disorganization and neglect. They report residents were not bathed for extended periods, meals mishandled, and even threats of a feeding tube. They claim some staff are condescending, unresponsive, and fail to include families in care discussions. They allege the facility is dirty and poorly maintained, with rooms hot and cleanliness lacking. They say call lights go unanswered for long periods and medications are delayed or withheld. They assert safety and care concerns severe enough that the facility should be shut down or avoided. They mention incidents of unsafe handling, such as an unsecure wheelchair leading to an accident and lack of incident reporting. They note that photos on the facility’s website are misleading, not reflecting the negative conditions.Highland Care Center in Holladay, Utah is best suited for families seeking a rehab-forward skilled nursing environment where therapy teams drive recovery and the culture feels like a close-knit, home-like community. The setting continues to attract families looking for strong physical and occupational therapy, complemented by attentive nursing and a dining and activity program that keep residents engaged. It works particularly well for short‑term post‑surgery or post-injury rehabilitation, as well as long‑term residents who prize consistent therapy access, proactive staff communication, and a sense that caregivers truly know their loved ones. The emphasis on therapy, and on coordinating a recovery plan with families, helps generate positive outcomes for many residents. However, this suitability hinges on tolerating variability in frontline staffing and operational consistency that can color day-to-day experiences.
Those weighing alternatives should focus on two factors: reliability of daily operations and the transparency of care in practice. For families who demand flawless call-light responsiveness, consistently punctual med administration, and consistently clean, well-maintained rooms with a stable climate, Highland Care Center can feel unstable at times. Several reviews recount lengthy delays for basic needs, showers, or pain medications, and a subset describe communication gaps with families and even disputes over incidents or documentation. If the priority is a facility with a tightly controlled routine, fewer reported gaps in staffing, and a more uniform day-to-day experience, exploring other options may be prudent. Also consider whether a newer interior, more predictable amenities, or a different emphasis on safety and oversight matters more than therapy intensity.
On the plus side, the key pros at Highland Care Center are vividly reinforced by life‑changing outcomes cited in numerous accounts. The therapy department earns frequent praise for its depth, continuity, and hands‑on approach, PT and OT teams are described as knowledgeable, encouraging, and capable of guiding patients through meaningful improvements. Outpatient therapy delivered at home has become a standout for many, allowing recovery to continue outside the walls of the building when appropriate. Administration and business office staff are repeatedly credited with facilitating admissions, paperwork, and insurance planning, easing transitions for families. The caregiving bedside teams, nurses and CNAs credited with genuine compassion, often emerge as the heart of the facility, turning difficult rehab journeys into collaborative progress. When therapy and family communication align, residents tend to progress faster and feel more secure.
Yet the cons presented in the reviews cannot be dismissed. A substantial portion of complaints centers on inconsistent bedside care: some CNAs and staff members are described as rude, inattentive, or slow to respond, with multiple reports of missed calls, delayed showers, and insufficient assistance with daily tasks. Several reviews recount unsafe practices or disorganized incidents, including reports of inadequate patient supervision, mobility-related mishaps, and disagreements about incident reporting. Temperature control and meal service also surface as recurring irritants, with rooms described as uncomfortably hot and meals arriving cold or portions misaligned with appetite. Even when overall care is praised, these recurring operational gaps erode confidence for families who must depend on steady, reliable care every day.
The crucial question becomes whether the strong therapy and compassionate caregiving can offset the notable operational risks. For families with a high priority on rapid, result-oriented rehab, and who can tolerate some variability in daily service while actively supervising and communicating with staff, Highland Care Center often delivers exceptional value. The therapy team’s excellence, paired with proactive care coordination from Carson and his colleagues, and the effective MORE program that brings therapy into patients’ homes when feasible, creates a powerful recovery engine. In such scenarios, concerns about occasional delays may be manageable if there is consistent oversight, clear care plans, and timely escalation when issues arise. For long-term residents, the “home-like” atmosphere and the strong emphasis on relationship-building with residents and families can be a decisive positive.
Bottom line: Highland Care Center presents a practical, strong option for families prioritizing high-quality rehabilitation and a caring, engaged therapy team, provided there is willingness to actively monitor and advocate for daily care. It is less suitable for those who require near-perfect operational consistency, universal promptness in care delivery, and ironclad safeguards against any potential gaps in service. Prospective families should thoroughly vet current staffing patterns, request to meet the therapy team, review recent state survey findings and complaint histories, and, if possible, schedule a trial period or paid trial day. In the right circumstances, where therapy is the anchor and family involvement is proactive, Highland Care Center can be an excellent home away from home that supports meaningful recovery. If assurances on daily operations, consistent call-light responsiveness, and dependable med administration cannot be demonstrated, exploring alternatives may protect both safety and peace of mind for aging loved ones.
103 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Salt Lake City International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Care Center in Holladay, UT is a vibrant assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community boasts a variety of amenities that cater to different interests and preferences. Residents can take advantage of the beauty salon to maintain their grooming needs, enjoy their favorite TV shows with cable or satellite TV, and utilize the computer center for internet access.
For added convenience, Highland Care Center offers community-operated transportation for outings and appointments, as well as transportation arrangements for non-medical purposes. The move-in coordination service ensures a smooth transition for new residents.
The dining experience at Highland Care Center is one to be savored, with restaurant-style dining offering delicious meals prepared and served by attentive staff. Special dietary restrictions are accommodated to ensure everyone's nutritional needs are met.
A variety of activities are available to keep residents engaged and entertained. Fitness programs help promote physical well-being while planned day trips provide opportunities for adventure. Resident-run activities allow individuals to contribute their ideas and talents while scheduled daily activities offer routine and structure.
The surrounding area offers a wealth of conveniences with cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals all conveniently located nearby. This proximity ensures easy access to essential services and entertainment options.
In terms of care services, Highland Care Center prioritizes the well-being of its residents with round-the-clock supervision and 24-hour call systems in place for peace of mind. Assistance with activities of daily living such as bathing, dressing, transfers is provided as needed. Medication management is available for those who require it, and special dietary restrictions are accommodated.
Overall, Highland Care Center in Holladay provides a supportive environment where residents can thrive in a comfortable setting surrounded by fantastic amenities and compassionate care services.
Highland Care Center is located at 4285 South Highland Drive, Holladay, UT 84124 in Salt Lake County, Utah
Highland Care Center on seniors.fyi includes 8 photos including images showing interior, reception, lighting, waiting area, dining, artwork, modern interior, fireplace, and more.
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