1101 Grace Street, Wichita Falls, TX 76301
For more information about senior living options: (844) 490-3973
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Several readers describe a broad spectrum of experiences at this facility, ranging from attentive, detail-focused care to deep concern about safety, professionalism, and overall quality of services. One caller emphasizes that their husband has been receiving very careful, meticulous attention: "Very detail oriented people pay attention to what you needed for that particular person. If there's a crisis there, they're calm and collected; they do what they need to do. I'm watching them. They are very good at what they do." This perspective highlights moments of competence and composure in crisis situations, suggesting that some staff members are capable and responsive when caring for a specific patient.
In contrast, a number of reviews paint a grim picture of the facility's overall culture and operations. Several accounts describe the facility as an embarrassment to healthcare, unprofessional and ill-mannered from top to bottom, including administrative staff. One reviewer specifically notes that a family member with a deadly infection was discharged home without appropriate at-home care instructions or support for the patient or their family. Another describes medication errors and questions whether the professionals there truly care about their patients, framing the place as unsafe and unworthy of trust for anyone's family member.
A recurring criticism centers on the facility's capacity to provide essential medical services on-site. Reviewers cite the absence of a Respiratory Therapist on site for ventilated patients, with the LTAC side's therapist having to cover the facility and the skilled nursing side as well. The resulting situation is described as terrible and unsustainable, with some labeling the setting as more of a nursing home than a true LTAC, which raises concerns about appropriate levels of specialized care for critical patients.
Physical conditions and room accommodations are another point of contention. One reviewer recounts a room occupied by two men and one woman, with no private bathroom and no monitors, along with a doctor described as horrible - yet the staff are described as polite, garnering a single star for politeness in that account. In another instance, the lack of basic amenities is stressed by the report of no bathroom in the patient's room and no monitoring, underscoring worries about patient safety and comfort. The disconnect between courteous staff and the overall environment is a notable theme.
Dietary practices also come into sharp focus. A reviewer questions why lunch is served after 1:00 pm, implying that sick patients are being kept hungry and that meal timing and nutritional care may be inadequate. This detail adds to the impression that patient comfort and daily routines may not be prioritized consistently, even when some staff interactions are courteous.
Among the mixed notes, one message offers a more positive counterpoint, calling it "one of the best skilled nursing facilities in Wichita Falls." This stand-alone praise suggests that, in certain circumstances or locations within the facility, quality care and strong skills may be present. However, other comments in the same vein contradict this claim, with another reviewer describing the nursing care as poor and the facility as run down. The juxtaposition of these viewpoints underscores a highly inconsistent experience for patients and families, depending on whom they encounter and where within the facility their care occurs.
Taken together, the reviews reveal a complex and uneven picture. There are mentions of compassionate, careful responders who manage crises well, alongside persistent concerns about safety, patient monitoring, proper medical oversight, and discharge planning. The reports about staffing gaps for specialized care, such as respiratory therapy, reinforce worries about whether all patients receive the level of expertise their conditions require. Room conditions, privacy, and daily routines like meals contribute to a sense of inconsistency in the patient experience, from reasonably comfortable to distressingly inadequate. For families evaluating this facility, the overarching impression is that experiences may vary widely, and significant questions remain about the facility's consistency, safety, and readiness to provide comprehensive, high-quality care across different units and patient needs.
The Promise Skilled Nursing Facility of Wichita Falls in Wichita Falls, TX offers a comfortable and welcoming environment for seniors. Residents can enjoy a variety of amenities including a beauty salon, cable or satellite TV, a computer center, fully furnished rooms, and a gaming room. There is also a dining room where residents can enjoy restaurant-style meals.
The facility provides care services such as 24-hour call system and supervision, assistance with daily activities like bathing and dressing, medication management, and special dietary restrictions. They also offer transportation arrangements for non-medical needs as well as transportation to doctors appointments.
Residents have plenty of opportunities for engagement and socialization through concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. The community is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
With its range of amenities and care services combined with its convenient location near various amenities in the community, the Promise Skilled Nursing Facility of Wichita Falls provides an ideal assisted living option for seniors in the area.
Promise Skilled Nursing Facility Of Wichita Falls is located at 1101 Grace Street, Wichita Falls, TX 76301 in Wichita County, Texas
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