Senior Care Health & Rehabilitation Center - Wichita Falls

Pros

• The staff at Senior Care Center is described as friendly and genuinely caring about the well-being of residents.
• The physical therapy department is praised for being highly skilled and encouraging, fostering a supportive environment among patients.
• The facility is noted for its cleanliness, inviting decoration, and lovely outdoor spaces that contribute to a welcoming atmosphere.
• Many reviewers highlight the quality of food served, with some describing it as excellent and tasty.
• Family members appreciate the accommodating nature of the staff, particularly regarding meal arrangements and patient needs.
• Residents often build meaningful connections with both staff and fellow patients during their stay, creating a sense of community.

Cons

• The facility provided substandard care, and the staff was undertrained, uncaring, and unprofessional.
• There were issues with medications not being administered correctly, leading to injuries for patients.
• Call buttons frequently went unanswered, and staff often ignored them while socializing at the nursing station.
• Patients experienced delays in receiving pain medications and necessary supplies like walkers.
• The food quality was poor, with meals sometimes served cold or unappetizing.
• Communication from staff was lacking, with family members often feeling dismissed or passed off when seeking information about their loved ones.
• A deceased resident's body was sent to the funeral home with someone else's eyeglasses, which was seen as heartless and inconsiderate by the family.

Review

The experiences shared by families and loved ones regarding the care provided at various Senior Care facilities reveal a complex tapestry of satisfaction, frustration, and disappointment. While some praise the quality of rehabilitation services, nursing staff, and the overall environment of the facilities, others recount harrowing tales of neglect, miscommunication, and poor management that have led to severe consequences for their loved ones.

Many reviewers express concern over inadequate staffing levels and a lack of timely response to call buttons. For instance, one reviewer noted that despite ringing the call bell multiple times during a visit, no staff came to assist them or their roommate who was at risk for falls. This feeling of neglect is echoed throughout different reviews where family members reported seeing neglect during visits and a consistent struggle to communicate with the staff. Although some healthcare workers were described as exceptional and dedicated, there appeared to be others who exhibited a lack of compassion and professionalism.

Frustration with medication management was highlighted in several accounts. One review detailed how a patient suffered blistering in her mouth due to improper medication administration methods, resulting in her requiring a feeding tube afterward. Such incidents underline significant training deficiencies among the staff regarding handling patients with special needs or conditions — particularly those who may not be able to communicate effectively. In contrast, there were also positive stories about skilled therapists who genuinely cared for their patients’ progress and fostered an encouraging environment during recovery sessions.

Another common theme among reviews was dissatisfaction with food quality and meal service. While some reports claimed that certain meals looked appealing or were tasty when consumed alongside family members, many noted issues ranging from unappetizing meals to cold food being served when eaten in rooms. The standard of nutrition provided has emerged as an important aspect affecting residents' overall well-being.

Despite these critical issues raised across various reviews, there are also glowing testimonials about specific healthcare workers who made a significant difference in residents' lives through compassionate care. Some families praised particular nurses and therapists who went above and beyond their duties by creating personalized connections with patients. These positive accounts showcase moments where amidst challenges faced by caregivers amid constraints such as coronavirus-related restrictions, genuine kindness prevailed.

In light of these mixed experiences at Senior Care facilities—ranging from commendable therapy sessions filled with camaraderie among patients to distressing incidents involving lost personal items after death—the overarching sentiment remains one of deep concern for accountability within these centers. Families voice outright warnings against certain locations while simultaneously recognizing exceptional individuals within those same establishments who are attempting to do their best amidst systemic challenges.

Ultimately, it becomes clear that while some families found valuable resources through Senior Care Centers that aided their loved ones' rehabilitation processes effectively—the frustrations experienced cannot be overlooked without serious reflection on improving staff training levels, enhancing communication protocols between families and management teams regarding patient care plans moving forward into uncertain futures ahead—in order for success stories outnumber grief-stricken narratives surrounding this vital sector dedicated towards our aging populations entrusted into its hands.

Physicians

• Clinics Of North Texas (0.4 miles)
• Clinics Of North Texas Foundation (0.4 miles)
• Pediatric Associates (1 miles)
• Arthritis Clinic Of Texoma (1.8 miles)
• Wichita Falls Infections Disease Associates (1.8 miles)
• Tammy Lee Sartor (1.8 miles)
• Brookstone Eye Center (1.8 miles)

Pharmacies

• Nutech (0.5 miles)
• CVS Pharmacy (0.6 miles)
• Nu Tech (0.6 miles)
• United Supermarkets Pharmacy (1.1 miles)
• Walmart Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• Guffey's Drug Store (2.2 miles)

Cafes

• Hwy Cafe (0.6 miles)
• Collective Coffee (2.1 miles)
• Frank & Joe’s Coffee House - Hospital District (2.2 miles)
• The Duck Coffee Company (2.5 miles)
• Hook & Ladder Coffees & Wine (2.6 miles)
• Frank & Joe's Coffee House (2.6 miles)
• HTeaO (2.6 miles)

Restaurants

• Ronnie's Burgers (0.7 miles)
• Sonic Drive-In (0.8 miles)
• Sonic Drive-In (1.1 miles)
• McDonald's (1.7 miles)
• Burger King (1.8 miles)
• The Branding Iron Restaurant & Catering (1.8 miles)
• Carl's Jr. (1.8 miles)

Parks

• Loch Lomond Park (1.3 miles)
• Hamilton Park (1.4 miles)

Hospitals

• United Regional Health (1.9 miles)
• Promise Hospital of Wichita Falls (2 miles)
• Wichita Falls Birth and Wellness Center (2.2 miles)
• Wichita Fls Cancer Treatment (2.3 miles)
• Select ER (2.9 miles)

Places of Worship

• Sacred Heart Catholic Church (2.1 miles)
• First Baptist Church (2.2 miles)
• Colonial church (2.8 miles)
• Cornerstone Baptist Church (2.9 miles)

Theaters

• Cinemark 14 Wichita Falls (2.4 miles)
• Amc Theatre (3 miles)