The Heights Of Tyler

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  • Interior

    A cozy dining area with wooden tables and chairs, featuring a vase of flowers as a centerpiece.

  • Decor

    A cozy bedroom with a bed and a comfortable chair beside it, featuring warm decor and soft lighting.

  • Living Room

    A traditional living room with a cozy fireplace and elegant furnishings.

  • Building

    A brick building with a covered entrance and an American flag flying nearby.

  • Architecture

    A spacious residential building with a driveway and a parked vehicle under a clear blue sky.

  • Bedroom

    A cozy nursing home room with two beds and tasteful decor.

  • Dining

    A classic dining room setup with a wooden table and chairs, decorated with plates, artwork on the walls, and illuminated by a chandelier.

  • Kitchen

    A modern kitchen with dark wood cabinets, a white stove, refrigerator, microwave, and a sink.

  • Entrance

    A modern building entrance with columns and a peaked roof against a blue sky.

  • Fireplace

    A cozy living room featuring wooden cabinets, a fireplace, and comfortable seating with a television above the mantel.

  • Outdoor

    A residential building entrance with a van parked under an archway.

  • Exercise Equipment

    A rehabilitation clinic with exercise equipment and wooden floors.

  • Clouds

    A single-story building with a covered entrance and an American flag in the parking lot.

  • Traditional Decor

    A traditionally decorated living room with a leather sofa, armchairs, and a coffee table.

The Heights Of Tyler

2650 Elkton Trail, Tyler, TX 75703

For more information about senior living options: (844) 490-3973

3.1 from 20 reviews
5 stars
5
4 stars
5
3 stars
3
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1 stars
6

Skilled Nursing Facility

Overall Review

Pros

  • pro The staff at The Heights of Tyler demonstrates exceptional care and compassion for the residents, creating a loving environment.
  • pro Residents benefit from a variety of engaging activities, ensuring their days are filled with fun and social interaction.
  • pro The facility is consistently clean and well-maintained, contributing to the overall positive experience for both residents and families.
  • pro Communication with family members is strong, providing reassurance about their loved ones' care and well-being.
  • pro The on-site medical staff is attentive, promptly addressing any health concerns that arise for residents.
  • pro Families appreciate the full-time care provided, including assistance with personal needs and therapy services for those who require it.
  • pro Residents express happiness in their living situation, feeling at home within the facility's supportive community.

Cons

  • pro The administration at the facility does not care about the residents, leading to a lack of communication with families and no care plan meetings.
  • pro There is an extremely high turnover of staff, resulting in frequent state investigations for neglect or medication errors.
  • pro The facility is filthy and has a terrible smell, indicating poor cleanliness standards.
  • pro Some staff members are reported to yell at patients and try to intimidate them, showing a lack of compassion.
  • pro Residents are not given their medication correctly, leading to serious health issues.
  • pro Patients have reportedly sat in their own waste for extended periods due to staff neglect.
  • pro There are allegations that the facility does not follow through on scheduled activities or provide adequate personal care for residents.
  • pro Families have experienced hostility from administrative staff when raising concerns about patient care.
  • pro Residents' basic needs, such as access to toilet paper or assistance during meals, are often neglected.
  • pro The nursing staff has been described as inattentive and frequently short-staffed, leading to poor overall care quality.

Review

The experiences shared by families reviewing The Heights of Tyler exhibit a stark contrast, revealing two distinct narratives regarding the quality of care and the environment within this facility. For many, the overall sentiment leans towards dissatisfaction and concern about neglect, while others proclaim it as a welcoming and supportive place for their loved ones. This dichotomy raises critical questions about consistency in care provision and the overall operational management of the facility.

Numerous reviewers express grave concerns about the administration's commitment to resident welfare. Reports from dissatisfied family members highlight alarming incidents where residents experienced neglect—ranging from delays in medication administration to inadequate personal hygiene. One reviewer recounted a distressing situation where their loved one was left in soiled conditions for an extended period, raising not only ethical concerns but also serious health implications. Complaints also surfaced regarding a lack of communication with family members; many felt ignored or dismissed by administrative staff when they sought assistance concerning their loved ones’ needs. Such feedback paints a picture of systemic issues within the facility that could compromise patient well-being.

In contrast, several families offered glowing reviews of The Heights of Tyler, praising its engaging atmosphere and attentive staff members. They highlighted positive experiences related to activities designed to keep residents active and socially engaged—such as holiday events like trunk-or-treats and honoring veterans during special programs. Families noted that their loved ones were encouraged to participate in recreational activities such as Bingo, Bible studies, games, and outings scheduled regularly by an enthusiastic Activities Director who seemed committed to enhancing residents' lifestyles. This focus on engagement appears critical in providing both physical activity and social interaction among residents.

Many families appreciative of The Heights emphasized cleanliness throughout the facility. They reported that both common areas and individual rooms are generally well-maintained, with minimal instances of dirt or disarray observed during visits—a striking departure from accounts describing filthy conditions. A sense of community is fostered through additional efforts such as providing personalized care tailored to each resident’s needs without sacrificing hygiene or comfort levels.

Among those sharing positive experiences was a family member whose mother-in-law received comprehensive personal care following her stroke. Praise was directed toward full-time nursing services available on-site alongside therapy sessions that catered specifically to elderly patients with mobility challenges. Furthermore, having medical personnel accessible within the facility alleviated concerns about arranging outside appointments—an aspect greatly appreciated by families striving for continuity in their loved ones' healthcare management.

While some families found it challenging to navigate various administrative pitfalls at The Heights—be it scheduling issues or miscommunication over medical directives—others expressed gratitude for how attentive nurses reacted swiftly whenever health issues arose. Such disparities highlight potential flaws within service delivery models that may lead to inconsistencies across departments that directly impact patient care outcomes.

In conclusion, while many individuals tout The Heights of Tyler as an ideal environment filled with enriching activities and compassionate caregivers ready to assist those needing help daily, glaring deficiencies continue to surface from other reviewers who have witnessed distressing lapses in fundamental care standards. These polarizing perspectives illuminate crucial areas where improvements are necessary for establishing consistent high-quality support across all units within this healthcare facility—a requirement if trust is ever fully established between families placing their loved ones inside these walls seeking safety and compassion.

Features

Housing

  • 105 resident community capacity 105 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Tyler Pounds (7 miles away) Tyler Pounds (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Heights Of Tyler in Tyler, TX is a vibrant assisted living community that offers a wide range of amenities and care services to cater to the unique needs of its residents. The community features a beauty salon for residents to maintain their personal grooming and style. Each room is equipped with cable or satellite TV for entertainment purposes.

Transportation is not an issue at The Heights Of Tyler, as the community provides community-operated transportation for errands and appointments. Residents also have access to a computer center and Wi-Fi/high-speed internet for staying connected with loved ones or engaging in online activities.

Meals are an enjoyable experience at the community's dining room, which offers restaurant-style dining with special dietary restrictions taken into account. For those who prefer more privacy, there are kitchenettes available in the fully furnished units.

Residents can engage in physical fitness activities at the fitness room and outdoor space, ensuring they maintain their health and wellbeing. The gaming room provides opportunities for socialization and recreation, while the small library offers a quiet space for reading and relaxation.

Personal care services are available around the clock, with assistance provided in activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure residents' health needs are met. Additionally, there is a mental wellness program in place to prioritize overall emotional wellbeing.

With move-in coordination provided by the community, transitioning into The Heights Of Tyler is made easier for new residents. Housekeeping services ensure that living spaces are kept clean and organized.

Community involvement is encouraged through resident-run activities, scheduled daily activities, and planned day trips. Fitness programs promote an active lifestyle while concierge services cater to individual needs and preferences.

The surrounding area offers convenient amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters within close proximity to The Heights Of Tyler. With transportation arrangements available nearby as well, residents can easily access these facilities when needed.

Overall, The Heights Of Tyler provides a supportive and enriching living environment for seniors, where they can enjoy personalized care services, engaging activities, and convenient access to nearby amenities.

Nearby Places of Interest

Physicians

  • Epiphany Dermatology (0.1 miles)
  • Drug & Alcohol Testing Compliance Services (1.6 miles)
  • Dr Hope Short, MD (1.9 miles)
  • Dermatology Associates of Tyler (1.9 miles)
  • Azalea Orthopedics (2.1 miles)
  • Health At Work (2.1 miles)
  • Broadway Commons (2.2 miles)

Places of Worship

  • Calvary Baptist Church (0.3 miles)
  • Congregation Beth El (2.2 miles)
  • Tyler Christian Fellowship (2.7 miles)
  • Green Acres Baptist Church (4.4 miles)

Cafes

  • Crema Coffee Co. (0.4 miles)
  • The Coco Bean (0.6 miles)
  • Coffee City USA (1.2 miles)
  • Panera Bread (2.1 miles)
  • Ming's Cafe (2.1 miles)
  • Starbucks (2.6 miles)
  • Starbucks (2.6 miles)

Restaurants

  • Sonic Drive-In (0.6 miles)
  • Javi's (0.6 miles)
  • Taco Bell (0.6 miles)
  • Whataburger (0.7 miles)
  • 1836 Texas Kitchen (0.9 miles)
  • Texas Music City Grill & Smokehouse (1.1 miles)
  • Whataburger (1.7 miles)

Pharmacies

  • Good's Pharmacy (0.6 miles)
  • Walmart Pharmacy (0.7 miles)
  • Family First Pharmacy (2.1 miles)
  • Smart Rx Pharmacy (2.1 miles)
  • Walgreens (2.3 miles)
  • Kinsey's Pharmacy (2.3 miles)
  • Drug Emporium (2.3 miles)

Parks

  • Faulkner Park (2 miles)

Theaters

  • Times Square Movie Theater (2.3 miles)
  • SMG Tyler (2.8 miles)

Transportation

  • Hertz Rent A Car (2.4 miles)

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