Tomball Rehab & Nursing
Save815 North Peach Street, Tomball, TX 77375
For more information about senior living options: (844) 490-3973
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Tomball Nursing Center and its sister facilities have inspired a wide spectrum of opinions from residents, families, and former staff, ranging from genuine affection and gratitude to sharply critical assessments that allege neglect, mismanagement, and a host of day-to-day problems. On the one hand, there are heartfelt reminders from family members who say their loved ones have thrived there, with clean rooms, friendly staff, and meaningful visits that make a difference in the short-term. One reviewer simply reports that their brother has been there for about a year and has consistently found the place clean, welcoming, and staffed by people who are nice and who make an effort to be hospitable. In another voice, a relative who sounds deeply invested in a loved one's wellbeing notes that the staff was patient, kind, and loving during a long stretch, and that those very efforts were instrumental in helping their father feel cared for. There are also moments when people describe positive experiences tied to activities and events - holiday parties, a Christmas gathering, or a Thanksgiving dinner hosted by staff - that convey a sense of warmth and community despite broader concerns.
But the balance of the commentary tilts heavily toward serious, urgent, and recurring complaints about the facility's day-to-day operations, staffing levels, and quality of care. A sizable portion of the feedback frames Tomball as a place where residents are at risk due to chronic understaffing, with aides who are overworked and frequently unable to deliver the level of attention residents expect or deserve. Several reviewers claim that baths and daily hygiene are inconsistently performed, with some residents going weeks without a bath or without help brushing their hair and teeth. The schedule for baths is described as set, yet the reality on the floor often fails to match it, leaving residents dirty and feeling neglected. The same voices point to a broader pattern: call lights go unanswered for extended periods, sometimes lasting hours, and residents are left to struggle without timely assistance, particularly those who are non-mobile or dependent on staff for basic care.
Names surface in some testimonies as pointed examples of problematic behavior or attitudes. Ashley Kellum, in particular, is singled out by multiple reviewers for disrespect and a lack of accountability when concerns are raised about negligent care. The tone toward some administrators and supervisors is widely negative, with accusations that management either does not know the laws governing resident safety or fails to enforce proper standards. There are accounts of management being unresponsive or evasive, with allegations that staff are blamed or labeled as liars when concerns are raised, and that there is little accountability from leadership when serious issues are reported. The sentiment is that the administration has undergone turnover and changes that have destabilized the facility, leaving families and residents unsure about who is in charge or how decisions are being made.
Hygiene and living conditions receive particularly troubling treatment in several reviews. The building is described as having persistent odors, with some residents not getting basic hygiene assistance even when they need it. The cleanliness of floors and bed trays is called into question, and there are vivid reports of roaches in the facility, with one reviewer recounting tree roaches present in the environment. Personal items are frequently left out or not properly stored, leading to residents feeling unsettled and in need of searching for their belongings. A frightening image appears in one narrative: a resident who is not mobile, found with urine pooling by their bed, raising concerns about overall safety and infection control. A related theme is the care gap between what is promised or depicted online or during admissions and what families observe during visits, particularly around basic tasks such as brushing teeth, helping with toothpaste, and maintaining fresh water and meals with appropriate nutrition.
Medical records and administrative processes add another layer of distress for some families. One reviewer describes a long, frustrating battle to obtain medical records needed for social security disability, including a period where a staff member left and the work was not completed for an extended time. The perception is that the business office and administrative teams do not communicate effectively or follow through on commitments, with allegations of false assurances about sending documents. This frustration coexists with concerns about ongoing health oversight - some residents allegedly experience delays in physical therapy, or feel that therapy timelines stretch out longer than they should, contributing to a sense that residents' physical and cognitive needs are not being met promptly.
Despite the overriding concerns, several reviewers acknowledge that there are commendable aspects and people within the facility. A few caregivers - Delmy, Sophia, and Louella - are described as dedicated and hardworking, doing their best to provide quality care even as staffing pressures mount. Some visitors speak to moments of genuine kindness and competence from certain aides, and they recognize that a well-intentioned staff can still be overwhelmed by the system they operate within. There are references to activities staff and directors who put real effort into events and interactions with residents, and even a note that the Director of Administration and the Director of Nursing sometimes come across as approachable or well-meaning in certain interactions. In a few cases, people mention improved conditions or a shift toward better practices, hinting at progress amid ongoing challenges.
A recurrent thread across many accounts is concern about the facility's leadership and strategic direction. Several reviewers describe a sense of instability due to frequent leadership turnover, with new management teams seemingly altering policies and staffing models in ways that residents and families perceive as harmful or confusing. There is a call for greater transparency from leadership and a plea for more consistent accountability when problems arise. Some reviewers urge prospective families to do their homework: to examine current staffing levels, to speak with other families, and to verify that the facility can meet the resident's needs in a reliable way. The overarching message is that, while there can be positive experiences and moments of compassionate care, the current operational environment feels misaligned with the standards families expect when entrusting a loved one to a facility's care.
Finally, there are explicit warnings and strong cautions aimed at prospective residents and their families. Several writers advise staying away or being extremely careful when considering this center for placement, citing not only day-to-day neglect and staffing shortages but also broader concerns about safety compliance, disease control (including references to ongoing COVID presence), and the overall environment of care. Some reviewers express frustration with how slowly and imperfectly administrative tasks - like obtaining medical records or resolving billing issues - are handled, underscoring a perception that residents do not receive timely or comprehensive medical attention. Yet amid the warnings, there is an undercurrent of gratitude from those whose experiences were more positive, reminding readers that individual experiences can vary and that a facility's climate can shift over time depending on leadership, staffing, and policy choices.
In sum, the landscape of opinions about Tomball Nursing Center and its related facilities blends affection and appreciation with urgent warnings and sharp critique. The strongest themes center on chronic understaffing and overwork, inconsistent hygiene and personal care, unaddressed call lights and delayed assistance, sanitary concerns, and the perception that administrative leadership has not maintained clear, accountable standards. While there are statements acknowledging kindness and competence from certain aides and activities staff, the prevailing message to families is one of caution: thoroughly assess current staffing levels, seek out firsthand accounts from other families, verify the facility's readiness to meet medical and daily living needs, and insist on transparent communication from leadership before making decisions about placement. For those already navigating care within the center, the recurring call is for heightened advocacy - pushing for timely baths, daily hygiene, safer conditions, and a more responsive administration to safeguard the dignity and health of every resident.
Tomball Rehab & Nursing in Tomball, TX is an exceptional assisted living community that offers a wide range of amenities and care services for its residents. From the moment you step inside, you will be greeted by a warm and inviting atmosphere where the comfort and well-being of our residents are our top priorities.
Our community boasts a variety of amenities to enhance the daily lives of our residents. With an on-site beauty salon, residents can look and feel their best without leaving the comfort of their home. Cable or satellite TV is available in each room for entertainment purposes, and our computer center allows residents to stay connected with loved ones through the internet. Our dining room serves delicious restaurant-style meals prepared by our skilled culinary team, and special dietary restrictions can be accommodated.
Staying active is important at Tomball Rehab & Nursing, which is why we offer a fitness room for exercise routines and wellness programs to promote overall mental and physical health. Residents can enjoy leisurely walks in our beautiful garden or spend time in our outdoor spaces. For those who enjoy gaming, we have a dedicated gaming room for entertainment purposes. Additionally, our small library provides a cozy spot for reading enthusiasts.
Care services are available 24/7 to ensure the safety and well-being of our residents. Our highly trained staff is always ready to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that each resident receives their medications on time. We also offer transportation arrangement services for non-medical needs as well as transportation to doctor's appointments.
At Tomball Rehab & Nursing, we understand the importance of engagement and socialization in promoting happiness among seniors. That's why we provide concierge services to help plan day trips and resident-run activities so that residents can explore their interests while building connections with others.
Located in close proximity to several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters, our community ensures that residents have convenient access to the essentials they need.
Choose Tomball Rehab & Nursing for an exceptional assisted living experience where residents can enjoy a comfortable and fulfilling lifestyle with the support they need.
Tomball Rehab & Nursing is located at 815 North Peach Street, Tomball, TX 77375 in Harris County, Texas
Tomball Rehab & Nursing on seniors.fyi includes 7 photos including images showing bedroom, interior, decor, painting, minimalist, doors, building, entrance, and more.
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