The Heights Of Tomball

Pros

• The nursing staff at The Heights of Tomball provides excellent care, with some team members being particularly commendable and appreciated by families.
• Residents have reported feeling well-treated and cared for, describing the staff as friendly and attentive in their interactions.
• The facility is new, clean, and well-decorated, offering a pleasant environment for residents.
• Activities are available to keep residents engaged and entertained, contributing to a positive atmosphere.
• One family member was impressed by the quality of food served and the laundry service provided for personal belongings.
• Some relatives noted significant improvements in their loved ones’ health and happiness during their stay at the facility.
• Positive experiences were shared about the rehabilitation department's effectiveness in helping residents regain strength after hospital stays.

Cons

• The majority of nursing staff from the staffing agency seems indifferent to patient care and often leave patients in wet or soiled clothes for hours.
• The occupational therapy provided is inadequate, as it has resulted in a patient being confined to bed instead of receiving appropriate rehabilitation.
• There are cleanliness issues within the facility, with crumbs on floors and dirty equipment, indicating a lack of proper sanitation.
• Patients receive inappropriate food options that do not meet dietary restrictions, such as diabetic needs, leading to further health concerns.
• Medication changes are made without proper consultation or examination by a doctor, resulting in negative effects on the patient's strength and recovery process.
• Response times to call buttons are excessively long, leaving patients unattended for extended periods when they request assistance.
• Staff members have displayed unprofessional behavior by bickering among themselves in front of patients.
• There seems to be an alarming inconsistency in food quality and service due to a rotating cook staff, resulting in cold meals and unsatisfactory dining experiences.
• Overall care appears to lack attention and concern for individual patient needs, leading to feelings of neglect among residents.

Review

The Heights of Tomball has garnered a mixed bag of reviews from families and visitors. While there are some glowing endorsements highlighting the staff's attentiveness and the facility’s appealing environment, numerous negative experiences have equally emerged, pointing to significant issues with patient care and operational management. Many reviewers were initially drawn to the facility due to its well-regarded reputation within the community, but their experiences often tell a different story.

Several reviewers express deep concern over the staffing situation at The Heights of Tomball. A significant portion of the nursing staff is sourced from staffing agencies, which often leads to a lack of continuity in care and apparent indifference towards patient needs. Instances where patients have been left in wet or soiled clothes for extended periods indicate not only a neglect of basic patient hygiene but also a troubling disregard for individual dignity. Additionally, reports of staff bickering create an unprofessional environment that detracts from the overall quality of care. These observations paint a picture of an understaffed facility struggling to meet the needs of its residents.

Another area receiving criticism is Occupational Therapy (OT) services, where reviewers reported dissatisfaction with treatment approaches following rehabilitative goals. One family recounted how their loved one—a stroke survivor—was seemingly confined to bed rather than being encouraged to engage in activities aimed at recovery. This inability or unwillingness to facilitate mobility raises serious concerns about whether patients are receiving appropriate therapeutic interventions tailored to their conditions.

Food service at The Heights has also come under scrutiny, with multiple complaints about cold meals and inconsistency in dietary offerings. Dietary restrictions are crucial for many residents, especially those with specific health conditions like diabetes; however, instances were reported where meals did not adhere to necessary nutritional guidelines. The apparent lack of attention to adequate meal preparation not only demonstrates negligence but can significantly impact residents' health and well-being.

Despite these issues, there are contrasting reviews that praise certain aspects of The Heights of Tomball's operations. Some families recall positive interactions with staff members who appeared engaged and compassionate towards their loved ones' needs. There were mentions of enjoyable activities available for residents and satisfactory room accommodations that align more closely with modern standards compared to older facilities elsewhere in the area. Some individuals shared heartwarming stories about their relatives thriving while at The Heights—overcoming significant health challenges and demonstrating improved quality of life.

However, feedback regarding responsiveness continues as another major theme among dissatisfied families. Delays when responding to call buttons have been highlighted as exceptionally concerning, particularly for patients requiring assistance due to serious medical conditions or disabilities. Instances were documented where family members had observed prolonged waits before calls for help were addressed—an alarming revelation considering it could directly affect patient safety.

In conclusion, while some experiences at The Heights of Tomball reflect commendable efforts by certain staff members resulting in improved patient outcomes, these positives stand starkly against various accounts illustrating systemic shortcomings in care delivery and operational management within the facility. Families looking for skilled nursing care must weigh these contrasting perspectives carefully when considering this establishment for their loved ones’ rehabilitation or long-term residency needs.

Pharmacies

• Walmart Pharmacy (0.2 miles)
• Walgreens (0.7 miles)
• Pharmacy-Tomball (0.7 miles)
• Klein's Discount Pharmacy (1 miles)
• Target Pharmacy (1.2 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.2 miles)

Physicians

• Hammit, Matthew D, Md - Texas Orthopaedic & Sports (0.2 miles)
• Houston Eye Associates (0.5 miles)
• Tomball Women's Health Care Center (0.7 miles)
• Endocrinology & Diabet (0.8 miles)
• Houston Fertility Institute (0.8 miles)
• Tomball VA Outpatient Clinic (1 miles)
• Affinity Medical Associates Clinic (2.8 miles)

Cafes

• Starbucks (0.4 miles)
• Denovo Coffee (1.3 miles)
• Starbucks (4.8 miles)
• Panera Bread (5.1 miles)
• Starbucks (7.7 miles)

Restaurants

• Whataburger (0.6 miles)
• McDonald's (0.9 miles)
• Panda Express (1 miles)
• Chick-Fil-A (1.2 miles)
• Fire Ant Brewing Company (1.4 miles)
• Cisco's Salsa Company (1.5 miles)
• Jack In The Box (2.4 miles)

Places of Worship

• Tomball Bible Churc (1.6 miles)
• Christbridge Fellowship (1.7 miles)
• St John Lutheran Church (6.9 miles)
• Magnolia Cowboy Church (8.5 miles)
• John Wesley United Methodist Church (8.9 miles)

Hospitals

• 5 Cross Ranch (3.5 miles)
• Fairfield Medical Center (9.1 miles)

Parks

• Dyess Soccer Fields (3.8 miles)
• Burroughs Park (4.6 miles)
• Oakwood Glen Park and Jogging Track (6.5 miles)
• Tupelo Park, Creekside Village (7.4 miles)
• Matzke Park (8.3 miles)

Theaters

• Cinepolis Woodlands (6.5 miles)
• Showboat Drive-In (8.9 miles)