New Haven Assisted Living and Memory Care of Tomball

Pros

• Many families appreciate the small size and community feel of New Haven, fostering strong interactions between staff and residents.
• Residents enjoy a warm and inviting atmosphere, with clean common areas and well-maintained facilities.
• The staff is described as caring, attentive, and dedicated to providing quality care for each resident.
• The food served is highly praised for being delicious and well-presented, with the kitchen staff accommodating special requests from residents.
• Families feel confident in the management and communication from the staff, noting their responsiveness to questions and concerns.
• Residents have established a sense of home at New Haven, feeling comfortable and content in their surroundings.
• The activities director is recognized for planning engaging events that enhance resident socialization and enjoyment within the community.
• Families commend the proactive approach of the staff in ensuring residents are safe, happy, and engaged in their daily routines.

Cons

• There is a lack of staff to adequately care for dementia residents, leading to concerns about their safety and well-being.
• Residents often feel abandoned and alone for extended periods, which negatively impacts their emotional state.
• Some staff members are unqualified for memory care, raising concerns about the level of care provided.
• Communication regarding resident needs and concerns is inefficient, causing frustration for families.
• There have been billing problems, including incorrect amounts being drafted from bank accounts.
• Transportation to medical appointments is not available, limiting access to necessary healthcare services.
• The memory care facility did not effectively handle medication management, leading to significant changes without consulting prescribing physicians.
• The quality and variety of food have received mixed reviews, with some residents expressing dissatisfaction with certain dishes.

Review

The overall feedback regarding New Haven Assisted Living is a mixed tapestry of experiences, reflecting both positive elements and significant concerns in the care provided for residents, particularly those with dementia. Many families share their heartfelt stories about loved ones who struggled in this facility. A common thread among the reviews is the alarming lack of staff, which became particularly concerning for residents experiencing dementia. Families reported instances where their loved ones were left alone for extended periods, resulting in distressing situations. For instance, one reviewer recounted finding their mother without pants or continence briefs and described her deep fear of most staff members, which contributed to her becoming combative during care sessions. This situation raises serious concerns about the adequacy of staffing and supervision required to ensure safety and comfort for vulnerable residents.

Furthermore, several accounts focused on incidents of falls that residents experienced while at New Haven. One family noted that their loved one had fallen multiple times — seven falls leading to emergency room visits for stitches and bruises — which highlighted a potential lack of proper monitoring or assistance from the staff. Despite expressing gratitude towards some caregivers who showed kindness and concern, they remained worried about the frequency of these accidents and feared undisclosed issues might be affecting their loved one's health.

Issues related to communication within the facility were also cited as problematic by families. Reviewers mentioned ineffective channels for conveying resident needs or concerns to staff members. The challenges were compounded by billing discrepancies that led to frustrations when inaccuracies resulted in incorrect charges debited from family accounts. Moreover, families noted a lack of transportation services to medical appointments, adding another layer of difficulty concerning resident care.

On a more positive note, some reviewers praised New Haven's food quality and presentation as exceptional. Compliments poured in regarding the dedication of kitchen staff who aimed to provide nutritious meals tailored to resident preferences. In addition to culinary compliments, families appreciated engaging activities organized by an enthusiastic activities director who orchestrated special events like Cinco de Mayo celebrations that fostered social interaction among residents.

The physical attributes of New Haven also garnered praise; many visitors marveled at how bright and welcoming the facility appeared due to ample natural light filtering through vibrant color schemes. The small size of the memory care unit was viewed favorably because it helped prevent residents from getting lost while ensuring attentive supervision by staff members who knew each individual personally.

Ultimately, despite hearing distressing stories interwoven with commendations about certain aspects like food quality and community atmosphere, it is critical for prospective clients seeking memory care options at New Haven—especially those requiring specialized attention—to remain vigilant about staffing levels and overall safety protocols within the environment. While many families expressed contentment with specific caregivers' dedication and noted positive changes after transitioning loved ones into different facilities or programs elsewhere, it stands as a reminder that thorough assessment is essential when considering long-term care services for individuals with unique needs like dementia or other cognitive impairments.

In concluding this overview of reviews surrounding New Haven Assisted Living community, it serves as both an encouragement toward acknowledging areas where improvements are necessary while simultaneously recognizing aspects worthy of commendation such as committed staff relationships with residents whose lives they strive daily to enhance through caring service delivery amidst challenges presented by dementia-related conditions faced within these settings.

This part of Tomball, Texas is a diverse and convenient area with a range of amenities nearby. There are several restaurants offering a variety of dining options, from casual fast food to local breweries. Additionally, there are reputable physicians and healthcare facilities within close proximity for any medical needs. For those looking for relaxation or outdoor activities, there are several parks in the area where one can enjoy nature. The presence of pharmacies also ensures easy access to medications and healthcare supplies. Overall, this part of Tomball offers a comfortable and well-rounded environment for senior living.

Restaurants

• Fire Ant Brewing Company (0.3 miles)
• Cisco's Salsa Company (0.4 miles)
• McDonald's (1 miles)
• Whataburger (1.1 miles)
• Panda Express (1.1 miles)
• Chick-Fil-A (1.5 miles)
• Mel's Country Cafe (2.4 miles)

Physicians

• Endocrinology & Diabet (0.4 miles)
• Houston Fertility Institute (0.6 miles)
• Houston Eye Associates (0.7 miles)
• Tomball Women's Health Care Center (0.7 miles)
• Tomball VA Outpatient Clinic (0.8 miles)
• Hammit, Matthew D, Md - Texas Orthopaedic & Sports (1 miles)
• Affinity Medical Associates Clinic (3.6 miles)

Cafes

• Denovo Coffee (0.4 miles)
• Starbucks (1.2 miles)
• Starbucks (3.9 miles)
• Panera Bread (5.8 miles)
• Starbucks (8.3 miles)
• Starbucks (8.5 miles)
• Starbucks (9.3 miles)

Places of Worship

• Tomball Bible Churc (0.5 miles)
• Christbridge Fellowship (1.5 miles)
• St John Lutheran Church (8 miles)
• Magnolia Cowboy Church (8.8 miles)
• John Wesley United Methodist Church (9.2 miles)
• St Anthony of Padua Catholic Church (9.3 miles)

Pharmacies

• Klein's Discount Pharmacy (0.8 miles)
• Pharmacy-Tomball (1 miles)
• Walgreens (1 miles)
• Walmart Pharmacy (1.3 miles)
• Target Pharmacy (1.5 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.7 miles)

Parks

• Burroughs Park (3.4 miles)
• Dyess Soccer Fields (4.9 miles)
• Tupelo Park, Creekside Village (6.3 miles)
• Oakwood Glen Park and Jogging Track (6.5 miles)
• Cattail Park (8.8 miles)
• Lakeside Park (8.9 miles)
• Matzke Park (9 miles)

Hospitals

• 5 Cross Ranch (4.6 miles)

Theaters

• Cinepolis Woodlands (5.4 miles)