New Haven Assisted Living Of Tomball
Save709 South Pine Street, Tomball, TX 77375
For more information about senior living options: (844) 490-3973
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The staff at New Haven are amazing and easy to work with. Brianna and her team are responsive, compassionate, and go above and beyond for residents. The facility is outstanding, with friendly staff and well-maintained, providing a clean home for residents. Brianna has helped many clients with seamless transitions into assisted living. Overall, the facility is highly recommended for loved ones. The staff are wonderful and caring, creating a welcoming atmosphere. The environment feels like a big family, with staff who are amazing and on top of things. The committed staff take time to develop caring relationships with residents and show deep interest in their well-being.
The facility did not call the family after their mother was shoved by another resident. The facility would not provide video footage or admit that the incident occurred. The reviewer states the facility is not a safe or trustworthy place for their mother. The mother had bruises with no explanation given to the family. A change of directors led to a slew of issues and poor communication. There was frequent turnover, with three directors in less than two years. An eviction notice arrived by email with no prior phone call. Staffing was poor, with too few attendants for a room of 8-10 residents and calls often going unanswered.New Haven memory care is a place that many families approached with hope and affection, drawn by its small, home-like feel and the sense that attentive staff could provide both comfort and reliable care for loved ones with dementia. Several reviews speak to a baseline of warmth: friendly, caring attendants, a welcoming atmosphere, and staff who made transitions into the facility smoother for families who were often far away. In particular, Brianna and her team repeatedly appear as a bright spot - described as responsive, compassionate, and genuinely invested in residents' well?being. Across multiple endorsements, Brianna is praised for making transitions easier for families and for maintaining good communication, a quality that gave some caregivers peace of mind when they could not be present in person.
Yet alongside these positive impressions, a very different, more troubling narrative unfolds in numerous accounts. After an initial period of satisfactory care, many families observed a notable shift in leadership and a deterioration in several key areas. A change in directors is repeatedly mentioned as a turning point, accompanied by higher turnover and what residents' families perceived as a decline in accountability and consistency. In one family's experience, this shift correlated with a troubling pattern of bruises on their loved one and a lack of transparent communication about how those injuries occurred. The absence of proactive outreach - no phone call or direct notice from the facility about injuries - helped fuel a growing sense of mistrust and concern among relatives who depended on the staff to protect vulnerable residents.
A central allegation that recurs across stories concerns safety and transparency around resident interactions. Families report that a memory care resident who exhibited dangerous behavior, including shoving another resident (the mother), was observed by staff but not immediately communicated to the family. The situation escalated, culminating in a severe incident in which the mother ended up in the emergency room with significant facial injuries. Compounding the distress is the claim that cameras exist in hallways and common areas, yet the facility would not provide video footage or confirm details of the incident. For caregivers who believe in accountability and the right to information about what happened to their loved ones, the lack of documentation or direct admission from the facility about the shove is especially troubling.
The aftermath of the ER visit left families navigating a complex emotional and logistical landscape. While a care coordinator and EMT reportedly corroborated the incident, families say the facility persisted in denying that a shove occurred or failed to share explanations or footage that could verify what happened. For some, this tension intensified when the family learned of internal disagreements about the incident and heard from multiple sources inside the facility who claimed prior knowledge that such events were likely. The perception of denial, coupled with delayed or incomplete information, contributed to a broader sense that safety concerns were not being adequately addressed, or at least not being communicated transparently to families who deserved clear, timely updates.
Administrative missteps also loom large in these accounts. Eviction notices issued with minimal direct communication - an email rather than a phone call or face-to-face discussion - are described as unprofessional and abrupt. In at least one case, families felt they had to push back to obtain a refund they believed they were owed, repeatedly quoting contract terms to ensure the return was fair and complete. The combination of turnover at the executive level, mixed messages about residents' status, and perceived opacity about billing and closures has left some families with enduring questions about whether the facility remains a safe and trustworthy place for loved ones.
Despite these complaints, the community around New Haven is not uniformly negative. A number of reviewers highlight the facility's strengths, emphasizing the care and attentiveness of many individual staff members and the facility's overall environment when it was well run. Several testimonials celebrate the nurturing atmosphere, the warmth felt upon entering, and the belief that the staff genuinely cared about the personal well?being and day?to?day happiness of residents. In particular, multiple families credit Brianna and her colleagues with creating smoother transitions for new residents and advocating for residents' needs, which has inspired other healthcare professionals who refer clients to consider New Haven as a viable option when the care team is operating at its best.
Critically, several reviewers frame their observations through the lens of staffing and organizational capacity. They describe persistent under-staffing, difficulty answering phones, and perceived delays in responding to concerns or medical directives. The frustrations extend to medication management and communication with physicians, including delays in starting time-sensitive antibiotics or properly communicating directives to the nursing staff. These concerns are often paired with complaints about sanitation and infection control, with a specific anecdote describing a resident with a severe, leaking skin infection and the implication that improper cleaning and care could have facilitated new infections for others in the same communal spaces. A reviewer who identifies as a healthcare professional themselves underscores these points with the belief that staffing shortages and lapses in hygiene could translate into real harm for vulnerable residents.
In sum, the experiences at New Haven memory care weave together a dual reality. On one hand, there are many voices praising the facility's compassionate staff, the welcoming environment, and the bridge-building efforts of Brianna and the team to support families during transitions. On the other hand, there are persistent, serious concerns about safety, transparency, and operational consistency. The most troubling elements center on uncommunicated injuries to a resident, apparent resistance to sharing incident footage, managerial turnover, questionable eviction practices, and ongoing questions about medication timing and infection control. The combination of these factors has driven some families to reevaluate whether the setting remains a safe and trustworthy place for loved ones who rely on professional care and clear, compassionate communication.
For families considering New Haven, these narratives suggest a need for careful, in-person assessment and thorough conversations with administrators about safety protocols, incident reporting, and how the facility handles conflicts between residents. They also highlight the importance of clear lines of communication, timely updates, and transparent access to information - especially when geriatric residents with dementia depend on staff for protection and advocacy. While Brianna and some staff members are repeatedly cited as dedicated and responsive, the broader experience described by others underscores that stability in leadership, consistent staffing, and rigorous attention to safety and hygiene are essential to earning and maintaining trust in a memory care environment.
32 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
George Bush Intercontinental (18 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New Haven Assisted Living Of Tomball in Tomball, TX is a premier senior living community that provides exceptional care and comfortable accommodations for its residents. Our assisted living community offers a wide range of amenities to ensure a fulfilling and enjoyable lifestyle.
Residents at New Haven Assisted Living Of Tomball can enjoy the convenience of cable or satellite TV, fully furnished apartments, and housekeeping services that take care of their living spaces. The community also boasts beautiful outdoor spaces and gardens where residents can relax and soak in the natural surroundings.
Our dining room offers restaurant-style dining with delicious meals prepared by our skilled culinary team. We cater to special dietary restrictions, ensuring that each resident's nutritional needs are met. Additionally, our small library provides a serene space for reading and relaxation.
At New Haven Assisted Living Of Tomball, we prioritize the well-being of our residents by offering 24-hour supervision and assistance with activities of daily living. Our trained staff is always on hand to provide assistance with bathing, dressing, transfers, and medication management. We also have a mental wellness program in place to support the emotional health of our residents.
To keep our residents engaged and active, we offer a variety of scheduled daily activities as well as resident-run activities. This encourages socialization among residents and helps them maintain an active lifestyle that promotes overall well-being.
Located in Tomball, TX, our community is conveniently surrounded by several amenities. Three cafes are nearby for residents to enjoy outings or meet friends for coffee. Two parks provide opportunities for outdoor recreation and leisurely strolls. With ten pharmacies in close proximity, accessing necessary medications is quick and convenient.
New Haven Assisted Living Of Tomball is also located near seven physicians' offices where residents can receive medical care whenever needed. Additionally, there are sixteen restaurants nearby for those who wish to dine out with friends or family members. For spiritual needs, two places of worship are easily accessible from our community.
The proximity of one hospital nearby ensures that comprehensive medical care is readily available to our residents if ever needed. At New Haven Assisted Living Of Tomball, we provide a nurturing and enriching environment that promotes independence, comfort, and a high quality of life for our residents.
New Haven Assisted Living Of Tomball is located at 709 South Pine Street, Tomball, TX 77375 in Harris County, Texas
New Haven Assisted Living Of Tomball on seniors.fyi includes 5 photos including images showing landscaping, interior, dining, salon, patio, outdoor furniture, dining table, fountain, and more.
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