The Phoenix Post - Acute Care
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519 Ninth Avenue N, Texas City, TX 77590
For more information about senior living options: (844) 490-3973
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The facility is clean, friendly, and attentive to residents, delivering excellent care. The staff are very helpful and residents like living there. Entry to The Phoenix is awesome and welcoming. The reception is polite and welcoming, with staff smiling and offering helpful advice. The Phoenix has improved immensely; the staff are polite and very helpful. The staff are very hands-on and friendly, consistently taking good care of residents. The facility is a great place for loved ones, with caring staff and a warm atmosphere. The new security/check-in system makes families feel safer, and staff are warm and professional. The admissions process is smooth, and staff are friendly and informative. The staff and leadership are caring, and residents feel well-cared-for and valued.
The food is horrible and lacks taste; the food service is plainly nasty. The place smells like urine, there is water everywhere, and it feels unsafe. On several occasions, the staff did not respond promptly after the call button was pressed. Most staff were not very attentive; staff were rude and seemed to care little for the patients. The director lied to get a relative removed. The air conditioning smells and cleanliness could use improvement.Across the many notes left by friends and families, a clear, hopeful portrait emerges of The Phoenix Post Acute. The overwhelming thread is one of warmth, attentiveness, and a sincere commitment to residents' well-being. Multiple reviewers describe the staff as friendly, helpful, and genuinely caring, creating an atmosphere that feels welcoming from the moment you step through the door. Recurrent phrases praise the facility for being clean, well-kept, and staffed by people who are easy to talk to and quick to respond to questions or concerns. Several people call out the everyday kindness of the team - receptionists who greet visitors with smiles, nurses who are described as hands-on and considerate, and administrators who seem focused on ensuring residents receive the best possible care.
A significant portion of the commentary centers on the quality of leadership and the culture of service. Reviewers frequently single out the administration and nursing leadership as a strength, noting a visible sense of purpose and a desire to serve residents. The nursing director and the broader leadership team are described as professional, compassionate, and responsive to both residents and their families. Specific staff members are named with gratitude for their consistent performance and personal touches: Christina on floor 2, Ashley in the office, Lequisha the day nurse, Mona the weekend nurse, Kat in the care staff, Tim in dietary, and Terry in laundry, among others. The sense conveyed is that this is a place where staff know the residents by name, remember their preferences, and engage in regular nursing trainings to keep standards high. One review even highlights a director who personally contributes to the community by cooking for residents and staff, illustrating a level of involvement that many families appreciate.
Safety, security, and clear communication are other dominant themes. Several reviewers highlight the new security measures and the check-in system as major improvements that help families feel their loved ones are safer. The entry experiences - ranging from polite, informative reception to visible security protocols such as scanners and name-and-temperature checks - are repeatedly described as reassuring. Families appreciate being kept in the loop: staff call to report a fall or to relay details about medical or dental visits, and they value nurses who anticipate questions and provide thorough explanations. The sense is that the facility has become more transparent and proactive about communication, which helps families feel connected even when they cannot be with their loved ones in person.
In terms of resident life, many reviews emphasize a lively and communal atmosphere. The facility is often described as a pleasant, family-like place where residents are engaged and cared for across all levels of staff - from housekeeping to the medical team. Some accounts mention decorating themes (a nautical motif) and the opportunity for residents to participate in events and activities, like barbecue gatherings or outdoor celebrations. The sentiment across these messages is that the Phoenix is not just a place to recover but a community where residents can feel valued and connected. Several reviewers observe that the staff genuinely enjoys seeing residents happy, and that personal touches - whether a shared joke, a comforting gesture, or a well-organized activity - contribute to a positive mood on a daily basis.
Of course, not every review lands in the same favorable frame. A smaller number of voices report less positive experiences. Some mention concerns about food quality, describing meals as lacking flavor or variety. Others point to cleanliness issues or odors in certain areas, with one reviewer noting a urine smell and water buildup as problems. In a few instances, there are complaints about responsiveness to call buttons or perceived gaps in attentiveness. There are even more pointed comments about specific interactions, including a claim that a director gave misleading information to influence a relative's status. Taken together, these reports represent the more challenging side of the spectrum and serve as reminders that, like any large facility, there are fluctuations in performance and occasional gaps to address.
Despite these concerns, the prevailing mood is that The Phoenix Post Acute has been moving in a positive direction. Several reviews explicitly acknowledge improvement over time, with phrases like "very much improved" and "great to see the improvement in resident care." Families share appreciation for ongoing upgrades - both in physical infrastructure and in the processes that touch daily life, such as better security, more organized admissions, and stronger staff engagement. The consistency of praise for leadership, the sense of teamwork among staff, and the willingness of the facility to evolve and respond to feedback all contribute to a hopeful overall impression. For many, the combination of caring staff, engaged administration, and a focus on safety and communication outweighs the occasional negative note.
In the end, the narrative surrounding The Phoenix Post Acute is a rich tapestry of commendation and constructive critique. The care experience most often described is one of compassion and competence: a place where residents are treated with dignity, where families feel informed and welcome, and where improvements are actively pursued by the leadership. The heart of the message is that the facility is a caring, people-centered environment that has built strong, trusting relationships with residents and their loved ones. While some reviews highlight areas needing attention - such as food quality, scent and cleanliness in certain areas, or occasional delays in response - the consensus is that the Phoenix remains a valuable, highly regarded option for post-acute care. For many families, it is a place where staff go above and beyond, where residents seem to thrive, and where the community continues to grow more positive with each passing month.
134 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Phoenix Post is an assisted living community located in Texas City, TX that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and homelike environment with fully furnished accommodations and private bathrooms. Residents can enjoy various activities and socialization opportunities including access to a beauty salon, gaming room, small library, fitness room, and outdoor space. There is also a dining room where restaurant-style meals are served, with special dietary restrictions accommodated.
Care services provided at The Phoenix Post include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. A mental wellness program is offered to support the emotional well-being of residents. Medication management is available to ensure proper administration of medications, along with assistance in meal preparation and service for those who require it. The community operates transportation services for non-medical needs as well as transportation arrangements for doctors' appointments.
Residents at The Phoenix Post have access to concierge services that can assist with various needs. Planned day trips and scheduled daily activities are organized to keep residents engaged and entertained. Fitness programs are also available to promote physical health.
Furthermore, The Phoenix Post is conveniently located near three pharmacies, two physicians' offices, two restaurants, and one hospital, ensuring easy access to healthcare facilities and amenities within the local area.
Overall, The Phoenix Post offers a comprehensive assisted living experience with a focus on providing quality care services along with an array of amenities and activities that enhance the overall well-being of their residents.
The Phoenix Post - Acute Care is located at 519 Ninth Avenue N, Texas City, TX 77590 in Galveston County, Texas
The Phoenix Post - Acute Care on seniors.fyi includes 8 photos including images showing interior, decor, healthcare, lighting, architecture, exterior, windows, waiting area, and more.
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Interior
Decor
Living Room
Building
Bedroom
Lighting
Exercise Equipment
Plant
