Cascades at Galveston

Pros

• The staff at Cascades has always been helpful and sincere, creating a pleasant atmosphere for residents and their families.
• Many reviewers found the staff to be caring, friendly, and attentive during their visits.
• One reviewer appreciated the physical therapist's consistent care for their loved one.
• A family member felt that visitation policies were accommodating during a difficult time for their loved one on hospice.
• Overall, some feel that the facility provides adequate care despite some challenges, showing potential for improvement with ongoing management.

Cons

• The workers are lazy and unprofessional, neglecting patient needs and ignoring call buttons.
• A CNA cursed at a family member and refused to assist with necessary care for multiple nights.
• The head nurse acknowledged problems but failed to address them effectively.
• Staff seemed more focused on socializing than attending to residents' needs.
• There were significant concerns about infectious disease protocols being violated during admissions.
• The facility is described as dark, smelly, and in need of a complete makeover.
• There is a high turnover rate among CNAs, leading to inconsistent and inadequate care.
• Staff members displayed a lack of hygiene practices, such as failing to wash hands regularly.
• Residents are not being monitored properly, resulting in dangerous falls without adequate response from staff.

Review

The experience of placing loved ones in a long-term care facility can be fraught with anxiety and uncertainty, as exemplified by the contrasting reviews of multiple facilities. On one hand, there are stark warnings about inadequate care and unprofessional staff that raise serious concerns about the well-being of residents. On the other hand, some caregivers report commendable experiences that highlight the compassionate aspects of nursing home care. This duality presents a complex picture for families grappling with such significant decisions.

A particularly harrowing account details an individual’s anguish over their sister’s treatment in a specific facility. The reviewer describes a nightmarish experience where their sister was reportedly left soiled for hours while her call button was ignored numerous times. The blatant disregard for basic care needs and human dignity is shocking, compounded by incidents where a certified nursing assistant (CNA) verbally abused family members. Despite repeated complaints to higher-ups, including the head nurse and administrator, little to no corrective action was taken to address these troubling issues. The reviewer notes that instead of attending to patients' needs, staff members could often be found congregated at the nurses’ station engaging in idle chatter and laughter, highlighting a disturbing atmosphere far removed from patient-centered care.

In stark contrast to these negative sentiments, another reviewer shares positive experiences regarding their former mother-in-law’s stay at Cascades—a facility where they felt welcomed and cared for. Over the years Margaret has been receiving care there, even now on hospice; the staff's attentiveness and kindness have left a significant impression on this family member. Observations noted included visible support amongst staff towards each other and residents alike, fostering an environment free from stress during what is undeniably an emotional time for families dealing with terminal illness.

Despite initial hesitations fueled by concerns stemming from one unfavorable review, another family placed their trust in Cascades after touring the facility and meeting its staff members. Their optimism stemmed from witnessing caring attitudes among employees who appeared genuinely invested in providing quality service—an encouraging sign amidst overwhelmingly negative accounts of other facilities.

Yet it seems no institution is without its troubles; reports emerge detailing severe lapses in infection control protocols at Gulf Health Care Center. A concerned relative recounted how their mother was placed next to a resident with an undisclosed infectious disease without proper notification or precautions taken to safeguard those nearby. This negligence raises serious alarms about adherence to health safety standards critical in such settings—particularly concerning vulnerable populations susceptible to infections.

For families committed to ensuring adequate care for their loved ones despite the challenges inherent in these environments, there appears to be hope alongside frustration. One long-time resident’s spouse reflects on how despite fluctuations in quality of care over several years due primarily to high turnover rates among CNAs, there remains potential within Gulf Health Care Center if consistent personnel management strategies improve under new administration leadership.

Among all these narratives lies a shared sentiment: navigating eldercare options must involve diligent research into both personal recommendations and professional evaluations broadening one’s understanding before making life-altering decisions regarding loved ones’ well-being. Both glowing endorsements of dedicated staff as well as deep-seated grievances about neglect encapsulate this daunting journey many find themselves on when entrusting someone else with caring for those who once cared for them.

Restaurants

• Woody's Bar (0.8 miles)
• Jimmy's on the Pier (0.9 miles)
• Tipsy Turtle Seaside Bar & Grill (2.2 miles)
• Home Cut Donuts (2.5 miles)
• Sonic Drive-In (2.5 miles)
• Number 13 (2.8 miles)
• Waffle House (2.8 miles)

Cafes

• Sugar Bean Coffee and Cream (1.1 miles)
• Starbucks (2.9 miles)
• Red Light Coffee Roasters (5.7 miles)
• MOD Coffeehouse (6.1 miles)
• Starbucks (6.2 miles)
• The Sunflower Bakery & Cafe (6.6 miles)

Physicians

• Family Vision Center (2.4 miles)
• Family Medicine Clinic-Island (2.6 miles)
• Galveston Eye-Land Vision Clinic (2.7 miles)
• UTMB Pediatrics (3 miles)
• UTMB Clinic (3.3 miles)
• VA Galveston Clinic (4.7 miles)
• Rosenberg Clinic (5.7 miles)

Pharmacies

• Walgreens (2.9 miles)
• Kroger Pharmacy (3 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (5.7 miles)
• Broadway Drug Store (6 miles)

Parks

• Galveston Island Palms (3.4 miles)
• Fort Crockett Seawall Park (3.9 miles)
• Tiki Island Park (4.4 miles)

Hospitals

• Dva Renal Healthcare Incgam (3.6 miles)
• John Sealy Hospital (6.7 miles)
• Shriners Burns Hospital (7 miles)
• Shriners Burns Hospital (7 miles)
• UTMB Regional Maternal & Child Health Program (7 miles)
• UTMB - Rebecca Sealy Hospital (7 miles)
• UTMB-Labor and Delivery (7 miles)