Windcrest Nursing and Rehabilitation in San Antonio, TX

Pros

• The staff at Windcrest are kind and attentive.
• The facility is warm, welcoming, and well-maintained.
• The nursing and office staff provide compassionate, patient-centered care.
• The therapy team helps residents regain mobility and independence.
• The staff consistently go above and beyond to keep residents comfortable and content.
• The facility is clean, well-kept, and has a pleasant, peaceful atmosphere.
• Families feel that Windcrest treats residents like family and offers reassurance and peace of mind.

Cons

• Windcrest Nursing and Rehab was extremely disappointing.
• During a client's stay, she was left in bed for five days without a shower and without access to her clothes.
• The staff seemed understaffed and unaware of the situation, and showers were denied despite requests.
• An OD nurse brushed off the family and refused to place them on hold.
• The facility was described as old, with a persistent odor, and CNAs were rude.
• Some residents were reportedly left without basic care, including bedsores and missed meals or hydration, with cleaning delays on weekends.

Review

Windcrest Nursing and Rehabilitation is best suited for families seeking a warm, person-centered environment where skilled nursing care and rehabilitation can make a meaningful difference in recovery and ongoing well?being. The facility tends to attract residents who respond well to attentive, compassionate staff, with particular strength in physical therapy and in delivering care that feels familial and respectful. For seniors facing post?acute rehab needs, dementia care, or long?term living where daily interactions with a considerate team matter, Windcrest offers a solid foundation and a sense of stability that many families value.

However, alternatives deserve serious consideration for families prioritizing consistently seamless day?to?day operations and ironclad communication. Several reviews flag gaps in responsiveness, particularly around phone access, weekend coverage, and timely follow?through on basic tasks such as showers, medication oversight, and room upkeep. For those who cannot tolerate lingering questions about whether care is being delivered promptly or whether a loved one is receiving essential needs, Windcrest may pose more risk than relief. Families with heightened concerns about laundry, clothing accountability, or daily housekeeping will want to assess these processes closely before committing.

The strongest positives center on the staff's kindness and engagement, the welcoming atmosphere, and the fidelity of rehabilitation services. Multiple accounts highlight nurses and CNAs who consistently go the extra mile, alongside therapy teams praised for effectiveness and encouragement. Comments frequently point to a culture where residents feel valued and where family members are kept informed about daily routines, meals, and progress. When care teams are at full strength, the mood in the building appears supportive, with residents who regain mobility and patients who remain engaged in activities and social interaction.

Yet the most consequential negatives cannot be ignored and tend to override softer positives for decision-makers weighing risk. Instances of prolonged neglect - such as delayed hygiene care, missed showers, and insufficient movement leading to bedsores - are repeatedly cited. Communication gaps, unanswered calls, and staff shortages during weekends or busy periods contribute to a perception of being understaffed rather than fully resourced. Furniture and room conditions, odor at times, and the loss of personal items add layers of anxiety for families, particularly when a loved one cannot advocate for themselves. These factors can erode trust and complicate long?term plans.

The care experience at Windcrest is frequently described as transformative when the team aligns on a plan and executes it with consistency. Positive anecdotes credit specific staff members by name for delivering attentive nursing care, clear daily updates, and compassionate companionship. Physical therapy is repeatedly noted as a standout, producing tangible gains and renewed independence for patients recovering from surgery, stroke, or mobility decline. The sense that patients are treated like family, that meals and activities are thoughtfully managed, and that administrators and front?line staff work toward shared goals emerges as a recurring theme in favorable reviews.

In practical terms, families evaluating Windcrest should enter with a clear checklist. Confirm the facility's approach to daily care routines, including showering, dressing, and toileting; request a concrete plan for how call bells, medication administration, and weekend coverage are handled; and inspect infection control practices, room upkeep, and laundry systems in person. Ask for a point of contact who will serve as a predictable liaison and request examples of recent care plan adjustments in response to a loved one's changing needs. If robust therapy, a genuinely caring staff, and a home?like environment are the priorities, Windcrest can be an excellent match; if consistent daily care and unimpeachable communication are non?negotiable, alternatives should be weighed carefully and compared against Windcrest's demonstrated strengths.

This part of San Antonio, Texas offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable living environment. With numerous dining options such as In-N-Out Burger, Raising Cane's Chicken Fingers, and Starbucks nearby, seniors can enjoy delicious meals and social settings within close proximity. Additionally, pharmacies like CVS and Walgreens are easily accessible for medication needs. There are also reputable physicians offices in the area, ensuring quality healthcare services. Parks like Lou Karden Memorial Park provide opportunities for outdoor recreation and relaxation. The presence of San Antonio Military Medical Center-SAMMC ensures access to top-notch medical care if needed. Transportation options like the San Antonio International Airport make traveling convenient for seniors who may want to visit family or explore new destinations. Places of worship such as Abiding Presence Lutheran Church cater to spiritual needs, while entertainment venues like Alamo Drafthouse Park North offer opportunities for leisure activities and social engagement within the community.

Restaurants

• In-N-Out Burger (0.7 miles)
• Raising Cane's Chicken Fingers (1.3 miles)
• McDonald's (1.4 miles)
• Panda Express (3.3 miles)
• McDonald's (3.3 miles)
• Wingstop (3.3 miles)
• Chick-Fil-A (3.5 miles)

Cafes

• Starbucks (0.7 miles)
• La Media Luna Cafe (3.2 miles)
• Theory Coffee Company (3.6 miles)
• Starbucks (4.8 miles)
• Kung Fu Tea (4.9 miles)
• Habibi Cafe (5.2 miles)
• Starbucks (5.5 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.5 miles)
• Worldwide Clinical Trials (1.5 miles)
• Walgreens (2.9 miles)
• Walgreens (3.3 miles)
• H-E-B Pharmacy (3.4 miles)
• Walgreens (3.4 miles)

Physicians

• Northeast Pediatric Associates (2.1 miles)
• Drs Bloom & Lynch/Vision Source (2.4 miles)
• Garcia, Alexandra Magenta Health Rittiman Practice (2.5 miles)
• Medical Center Ophthalmology Associates (2.6 miles)
• Northeast Prohealth (3.4 miles)
• Northeast Internal Medical Associates (3.5 miles)
• Conviva Care Center Live Oak (3.6 miles)

Parks

• Lou Karden Memorial Park (2.8 miles)
• Converse Park Playground (3.9 miles)
• Comanche Lookout Park (4.6 miles)
• Converse City Park (5 miles)

Hospitals

• San Antonio Military Medical Center-SAMMC (4.4 miles)
• US Army (4.6 miles)

Transportation

• Skyplace Center (4.6 miles)
• Terminal A (4.8 miles)
• San Antonio International Airport (SAT) (4.8 miles)
• Terminal 1 Arrivals (4.8 miles)
• American Airlines (4.8 miles)
• Rental Car Center (4.9 miles)
• Southwest Airlines Cargo (5.3 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (5.8 miles)
• Abiding Presence Lutheran Church (6.4 miles)
• Hope Church (6.5 miles)

Theaters

• Alamo Drafthouse Park North (6.6 miles)