Regent Care Center of Oakwell Farms

Pros

• It is described as a beautiful place.
• The staff and clinicians are very friendly and provide excellent care.
• They accepted my mom when no one else would.
• All of the employees were consistently friendly and helpful.
• Lottie the receptionist greeted visitors warmly, and Heidi the marketing director introduced them to the facility.
• Regent Care Oakwell Farms was described by a reviewer as the best facility of the four.

Cons

• The facility is severely understaffed and neglects residents.
• The staff are described as liars and do not have real nurses, only people in scrubs.
• Call buttons are ignored and family needs are not promptly addressed.
• Medications are frequently delayed or not given on time.
• Bathrooms are rarely cleaned, there is only one shower per wing, and odors are common.
• On weekends the facility smells of excrement and overall hygiene is poor.
• Memory care activities are non-existent; there are no books, games, or regular programs, and clothes/ dentures are often missing or dirty.
• Management is perceived as incompetent or lazy, with staffing changes tied to audits.
• Families are advised not to use the facility, and some report they would not recommend it.

Review

Families describe a wide spectrum of experiences at this nursing and rehabilitation facility, with stories that range from heartfelt gratitude to alarm and dismay. One reviewer recalls a loved one who was supposed to stay for another month but was discharged early, a situation described as heartbreaking because it had been the dad's favorite place. The same voice paints a personal loss in another member of the family: visiting a tia who is near the end of life, she is kept on morphine and has not eaten in days, with pain being managed while others seem to simply let the natural process unfold. The visit was accompanied by a jarring contrast - a setting where the patient's dignity is weighed against the noise of the hallways, as nurses were described as obnoxiously loud during the visit. Taken together, these vignettes set a tone of emotional complexity that runs through many of the stories here.

A significant thread in the reviews is the perception of staffing and organization. A number of comments label the nursing care as the weakest link, calling it the "worst nursing team ever" and alleging that the facility is "very poorly staffed." Some critics allege deception or a mismatch between marketing and reality, describing the staff as not real nurses but simply people in scrubs, and urging families to pick any place other than this one. The allegations extend beyond personnel to operations: claims of long gaps in patient check-ins, a lack of on-site doctors, delayed medications, and a general sense that residents' needs are not being prioritized. There is also an undercurrent of environmental concerns - reports of bathrooms needing more frequent cleaning, a single shower per wing, and even moments when family members were asked to intervene with cleaning supplies due to staff shortages. The smell of excrement on weekends and the presence of a variety of time-related care gaps reinforce a narrative of inconsistent quality and oversight.

Yet the picture is not uniformly negative. There are praise-filled reviews that offer a counter-narrative: the place can be beautiful, clean, and well managed in certain domains, with social workers and staff who go "above and beyond" for patients and families. A pair of social workers, Leah and Michelle, are singled out for consistent, compassionate engagement with patients and families, and a note is made that the facility's staff and clinicians are friendly and provide excellent care. There are calls to recommend the facility for skilled nursing and rehabilitation, and some families share that staff can be very helpful and that the environment can be pleasant and well kept. In this vein, there are also affirmations of strong administration and attentive front-desk staff who greeted families warmly, suggesting that when things go right, the experience can be genuinely positive.

In the memory care sphere, the reviews reveal a nuanced mix of strengths and gaps. A family member notes that the memory care unit on the locked side is usually clean and that some nurses clearly love their patients, but activities for memory care appear sparse and inconsistent. The posted activity calendar is described as "suggested" rather than followed, with no offerings like choir, musicians, or pet therapy, and limited religious services due to staffing constraints. Hygiene and daily living items emerge as ongoing concerns - clothes and undergarments often go missing, dentures are dirty, and daily teeth cleaning can be challenging to arrange. The reviewer emphasizes that the resident remains a person who enjoys painting, coloring, gardening, and social interaction, insisting that eight or more hours of pacing or lying in bed do not constitute a full, dignified life. The facility reportedly acknowledges these issues and asserts that they are working on improvements, indicating a willingness to address the gaps but leaving room for continued concern.

There are also firsthand testimonies of acceptance and trust that show the facility's potential to meet basic needs when systems cooperate. One reviewer writes: "They accepted my mom when no one else would," a sentiment echoed by others who describe moments of legitimate care and kindness. However, this is juxtaposed with more alarming accounts of neglect and neglect-related harms - bed sores, improper care, and a recurring complaint that calls to nurses often go unanswered. A number of stories recount medications not being administered promptly, misunderstandings about treatment, and aggressive or dismissive reactions from staff toward families seeking help. The dissonance between compassionate, attentive care in some moments and missed, poorly coordinated care in others is a recurrent theme, suggesting that the facility's performance can swing dramatically depending on the shift, staff on duty, and the particular unit involved.

Against this backdrop of mixed experiences, the reviews do converge on a few constant threads. The place can be a caring home for some residents, with individual staff showing genuine warmth, attention, and competence, and some families reporting long-term, satisfactory relationships with caregivers. Therapy services are a mixed bag as well: some reviewers describe therapy as effective and engaging, while others imply that therapy can be undermined by organizational problems or by a lack of consistent nursing support. The tension between moments of high-quality care and episodes of neglect or organizational chaos is palpable, and it underscores a broader concern about consistency, staffing, and accountability across the facility.

In sum, the collective voice paints a facility that inspires deeply divided responses. For some families, it has been a place where a loved one could receive attentive, respectful care and where staff made meaningful differences in daily life and recovery. For others, it has been a place where critical gaps in staffing, timely medications, hygiene, and meaningful activities for memory care residents led to distress, frustration, and, in some cases, serious harm. The stories are not one-note; they reflect the complexity of real-world care where people's needs - emotional, medical, and social - can sometimes be met with compassion and competence and other times with delays, miscommunication, or insufficient oversight. If you are considering this facility, these accounts suggest weighing the importance of consistent, well-staffed care, clear communication, robust activity programming for memory care, and vigilant governance to ensure that the love families have for their loved ones is matched by a reliable, high-quality standard of care every day.

Located in San Antonio, Texas, this area offers a variety of amenities and services that cater to the needs of seniors. With several physicians and pediatric associates nearby, residents have access to quality healthcare options. Pharmacies are also conveniently located for easy prescription pick-ups. There are plenty of cafes and restaurants within a short distance for dining out or grabbing a cup of coffee with friends. Transportation options include the San Antonio International Airport and rental car services for any travel needs. Nearby parks provide opportunities for outdoor recreation, while theaters offer entertainment options. Places of worship are easily accessible, providing spiritual support for those seeking it. Overall, this area provides a well-rounded community with convenient resources for seniors looking to settle down in a vibrant neighborhood.

Physicians

• Drs Bloom & Lynch/Vision Source (0.5 miles)
• Northeast Pediatric Associates (0.5 miles)
• Heritage Pediatrics (2.2 miles)
• MedFirst Primary Care (2.3 miles)
• Garcia, Alexandra Magenta Health Rittiman Practice (2.9 miles)
• Kind Clinic (3.9 miles)
• Adhd Clinic Of San Antonio (4 miles)

Pharmacies

• Worldwide Clinical Trials (0.9 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.6 miles)

Cafes

• Theory Coffee Company (1.4 miles)
• Starbucks (2.1 miles)
• La Media Luna Cafe (3 miles)
• Habibi Cafe (3.1 miles)
• Starbucks (3.2 miles)
• Starbucks (6.3 miles)

Restaurants

• Chick-Fil-A (1.5 miles)
• Taco Palenque (1.8 miles)
• Las Palapas - Austin Hwy (1.9 miles)
• Frontier Burger (2 miles)
• McDonald's (2 miles)
• In-N-Out Burger (2 miles)
• Soluna (2.2 miles)

Transportation

• Terminal A (2.7 miles)
• San Antonio International Airport (SAT) (2.8 miles)
• Terminal 1 Arrivals (2.8 miles)
• Rental Car Center (2.8 miles)
• American Airlines (2.8 miles)
• Skyplace Center (2.9 miles)
• Southwest Airlines Cargo (3.3 miles)

Hospitals

• US Army (3.7 miles)
• San Antonio Military Medical Center-SAMMC (3.7 miles)

Parks

• Lou Karden Memorial Park (4.2 miles)
• Converse Park Playground (6.2 miles)
• Comanche Lookout Park (6.3 miles)
• Phil Hardberger Dog Park (6.4 miles)
• Phil Hardberger Park (6.5 miles)

Theaters

• Alamo Drafthouse Park North (4.4 miles)

Places of Worship

• Abiding Presence Lutheran Church (5.3 miles)
• St George Episcopal School (5.8 miles)
• Temple Beth-El (5.9 miles)
• Church of Jesus Christ of Latter Day Saints (6 miles)
• Second Baptist Church (6.3 miles)
• St Ann's Catholic Church (6.5 miles)