Regent Care Center of Oakwell Farms in San Antonio, TX

Pros

• The social workers Leah and Michelle are praised for going above and beyond for patients and families, and the staff and clinicians are described as friendly and providing excellent care.
• Regent Care Oakwell Farms is described as having great staff and administration.
• The facility is a beautiful place that feels like home.
• They accepted my mom when no one else would, showing a willingness to help.
• The reception staff and marketing team greet visitors warmly and make the process pleasant.
• The weekday CNA is awesome, and the overall staff are consistently friendly and helpful.
• The rehab program is strong, with daily rehabilitation sessions delivered consistently.

Cons

• The nursing team is the worst ever and is very poorly staffed.
• The facility is terrible and should be avoided; the staff are liars and don't have real nurses.
• They are badly understaffed and should be closed down.
• There is neglect of residents, bed sores, and improper care.
• The staff never answers the phone.
• The bathrooms are cleaned only once a day and there is only one shower per wing.
• Overnight care is terrible and staff seem uninterested in patient care, focusing on billing.
• The activity program is non-existent and staff do not follow the posted calendar.

Review

Regent Care Center of Oakwell Farms in San Antonio is best suited for families that want a rehabilitation-focused option and can actively participate in oversight to ensure consistent care. This community can work for residents who prize a home-like, clean environment and appreciate front-line staff who are genuinely friendly and capable in therapy and social-work roles. It is not ideal for those who require near-constant supervision, uniform medication management, and highly reliable daily care. Families considering alternatives should look at facilities with documented, stable staffing, predictable medication processes, and robust programming in memory care if needed.

On the positive side, the therapy department often earns praise for real progress and professional engagement, and social workers are repeatedly highlighted for going above and beyond for patients and families. When the right staff are present, the atmosphere can feel welcoming, with a tidy, home-like setting that supports rehab and recovery. Certain frontline caregivers and the activity-oriented staff - along with marketing and reception teams that make initial visits smooth - can set a constructive tone for a short- or mid-term stay. These strengths, however, are intermittent and heavily dependent on staffing levels and shift coverage.

The most consequential drawbacks cluster around staffing reliability and day-to-day operations. Reviewers describe chronic under-staffing, inconsistent shifts, and slow or absent responses to call bells, with some accounts detailing medication delays and lapses. Communication gaps between shifts, uneven care quality, and insufficient on-site oversight have been cited as recurring stress points. Hygiene and maintenance concerns surface in weekend reports and in areas like shower access, room cleanliness, and the handling of personal items and dentures. Reports of missing clothing and inconsistent activity calendars on memory-care units further suggest gaps between policy and practice.

These cons do not erase the identifiable, concrete benefits offered by therapy and some compassionate staff, but they do require disciplined, active involvement from families. When therapy teams are engaged and families insist on timely med administration, clear handoffs, and adherence to care plans, progress can be sustained and residents can experience meaningful routine. Yet the gains hinge on constant advocacy, rapid escalation when issues arise, and vigilance during shift changes. In other words, the facility's potential is real, but it is not automatic and cannot be counted on without sustained family or surrogate engagement.

Memory care on the locked side shows a mixed picture: the space is typically clean, and some nurses demonstrate genuine affection for residents. Unfortunately, activity programming is uneven, with a sparse calendar and limited access to enriching experiences such as group games, arts, or community outings. Hygiene and personal-item management are also recurring concerns in this area, which matters greatly for residents who rely on daily structure and social stimulation. While some families report positive interactions with staff, others observe that meaningful engagement and routine-based programming are inconsistent, making this a critical factor for decision-making.

Bottom line: Regent Care Center of Oakwell Farms can be a reasonable choice for families prioritizing rehabilitative care and who can commit to proactive oversight and advocacy. It is less suitable for those needing unwavering, all-hours caregiving, flawless medication management, and consistently robust activity and personal-care programming. When comparing options, seek facilities with transparent staffing ratios, reliable shift-change communication, prompt medication administration, and clear adherence to activity schedules - especially in memory care. Prospective families should demand concrete questions about nurse-to-resident ratios, on-site physician access, cleaning frequencies, and emergency escalation protocols, and should be prepared to visit regularly to verify that promised standards translate into daily practice.

Located in San Antonio, Texas, this area offers a variety of amenities and services that cater to the needs of seniors. With several physicians and pediatric associates nearby, residents have access to quality healthcare options. Pharmacies are also conveniently located for easy prescription pick-ups. There are plenty of cafes and restaurants within a short distance for dining out or grabbing a cup of coffee with friends. Transportation options include the San Antonio International Airport and rental car services for any travel needs. Nearby parks provide opportunities for outdoor recreation, while theaters offer entertainment options. Places of worship are easily accessible, providing spiritual support for those seeking it. Overall, this area provides a well-rounded community with convenient resources for seniors looking to settle down in a vibrant neighborhood.

Physicians

• Drs Bloom & Lynch/Vision Source (0.5 miles)
• Northeast Pediatric Associates (0.5 miles)
• Heritage Pediatrics (2.2 miles)
• MedFirst Primary Care (2.3 miles)
• Garcia, Alexandra Magenta Health Rittiman Practice (2.9 miles)
• Kind Clinic (3.9 miles)
• Adhd Clinic Of San Antonio (4 miles)

Pharmacies

• Worldwide Clinical Trials (0.9 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.6 miles)

Cafes

• Theory Coffee Company (1.4 miles)
• Starbucks (2.1 miles)
• La Media Luna Cafe (3 miles)
• Habibi Cafe (3.1 miles)
• Starbucks (3.2 miles)
• Starbucks (6.3 miles)

Restaurants

• Chick-Fil-A (1.5 miles)
• Taco Palenque (1.8 miles)
• Las Palapas - Austin Hwy (1.9 miles)
• Frontier Burger (2 miles)
• McDonald's (2 miles)
• In-N-Out Burger (2 miles)
• Soluna (2.2 miles)

Transportation

• Terminal A (2.7 miles)
• San Antonio International Airport (SAT) (2.8 miles)
• Terminal 1 Arrivals (2.8 miles)
• Rental Car Center (2.8 miles)
• American Airlines (2.8 miles)
• Skyplace Center (2.9 miles)
• Southwest Airlines Cargo (3.3 miles)

Hospitals

• US Army (3.7 miles)
• San Antonio Military Medical Center-SAMMC (3.7 miles)

Parks

• Lou Karden Memorial Park (4.2 miles)
• Converse Park Playground (6.2 miles)
• Comanche Lookout Park (6.3 miles)
• Phil Hardberger Dog Park (6.4 miles)
• Phil Hardberger Park (6.5 miles)

Theaters

• Alamo Drafthouse Park North (4.4 miles)

Places of Worship

• Abiding Presence Lutheran Church (5.3 miles)
• St George Episcopal School (5.8 miles)
• Temple Beth-El (5.9 miles)
• Church of Jesus Christ of Latter Day Saints (6 miles)
• Second Baptist Church (6.3 miles)
• St Ann's Catholic Church (6.5 miles)