Brookdale Oakwell

Pros

• The staff at Brookdale Oakwell is consistently friendly, professional, and caring, creating a warm atmosphere for residents.
• Residents enjoy the well-organized dining area and appreciate the high-quality food prepared by the chef, who takes time to know their preferences.
• The facility offers a variety of daily activities that keep residents engaged and occupied.
• The move-in process was smooth, with staff providing thorough explanations of services and support throughout.
• Many families feel comfortable with the responsive communication from the director and staff regarding their loved ones’ care needs.
• The property is clean and well-maintained, contributing to a pleasant living environment for residents.
• Brookdale Oakwell features an inviting layout with ample natural light, making it feel homey for new residents.
• Some families appreciate that the community is smaller, allowing for more personalized attention for their loved ones.

Cons

• The housekeeping staff did not put my mother-in-law on the cleaning schedule, resulting in her apartment remaining unclean for over ten days.
• My mother-in-law was left without a shower for over ten days due to the staff's failure to include her in the bathing schedule.
• There were instances of inadequate attention when my mother-in-law pushed her call button, leading to delays in receiving assistance.
• My father-in-law experienced neglect from the staff, as he was left in soiled diapers and bedding, which caused an infection.
• Staff responsiveness to new residents' needs and wants was lacking during the initial transition period.
• Dirty dishes were consistently left in my in-laws' room, contributing to an unsanitary living environment.
• Communication about care schedules and resident needs could be improved by the staff, especially for mentally competent residents.
• The dining area appeared messy during visits, with dishes from previous meals frequently left out.
• Some residents had difficulty accessing outdoor areas or participating in social events due to neglect from staff members.

Review

Brookdale Oakwell Farms has garnered a diverse array of reviews from residents, families, and visitors, reflecting both the strengths and weaknesses of the facility. Many reviewers acknowledge the friendly and professional demeanor of the staff, noting that they are consistently helpful and responsive to residents’ needs. Visitors frequently mention warm greetings and a welcoming atmosphere, suggesting that the initial impression upon entering the community is generally positive. The administrative team has also been commended for their accessibility; many individuals report that directors return calls promptly and stay informed about residents' well-being.

However, despite these positive sentiments regarding staff interactions, several reviews indicate significant discrepancies in care quality. Numerous family members express frustration with the inconsistency in housekeeping and personal care services. Instances were reported where residents went without proper cleaning of their apartments for extended periods—over ten days in some cases—leading to concerns about hygiene and general living conditions. Additionally, caregivers were criticized for not adhering to established schedules for essential services like bathing and toileting. Families expressed anxiety over delayed responses when residents used call buttons for assistance; reports of wait times extending beyond 40 minutes raised serious concerns about resident safety.

The facility’s dining options have received mixed reviews as well. Several reviewers praised the food quality and highlighted a chef who takes time to understand individual preferences. Residents enjoyed a restaurant-style dining experience complete with desserts—a feature particularly appreciated by those with a sweet tooth. Yet, there were conflicting accounts regarding cleanliness in shared dining areas; complaints included dirty dishes being left out for prolonged periods after meals, contributing to an overall feeling of neglect in communal spaces.

For active living and engagement opportunities within Brookdale Oakwell Farms, many families noted positively structured daily activities intended to keep residents stimulated and socialized. Opportunities such as bingo games or light exercises were highlighted as beneficial elements that promote physical health while ensuring social interaction among residents. However, some families pointed out that while activities may exist on paper, there was often little support for getting more mobile residents involved or taken outside for leisurely pursuits or gatherings.

Moreover, some reviewers critiqued the layout and features of the facility itself. While many found their living quarters comfortable—praising features like private baths—and appreciated amenities such as shuttle services for doctor appointments, others cited difficulties related to space limitations or unkempt outdoor areas due to issues like drought damage affecting grounds maintenance. Visitors noted that although interiors appeared well-maintained upon tours, outdoor courtyards needed attention concerning aesthetics.

Importantly, while Brookdale Oakwell Farms showcases capabilities in providing supportive care environments—particularly during transitions into assisted living—the varying experiences shared by families signal an urgent need for improvements in crucial care aspects across all staff levels. Consistency in care provision must be prioritized along with enhanced communication regarding schedules so that family members can feel assured about their loved ones’ daily routines. Although several families stated they would recommend Brookdale Oakwell based on some positive experiences—for instance highlighting responsiveness from certain staff members—their overall dissatisfaction indicates substantial room for growth if this community desires sustained trust from current residents' families seeking dependable long-term care solutions.

In summary, Brookdale Oakwell Farms holds considerable potential with its caring staff environment, engaging activities programing options paired with good-quality meals but struggles significantly with consistency in personal care service delivery – underscoring an important opportunity for systemic improvement at multiple operational fronts throughout its facilities moving forward.

Located in a diverse and bustling part of San Antonio, this area offers a variety of healthcare options with nearby physicians, pharmacies, and hospitals for convenient medical care. The vibrant dining scene includes popular fast-food chains like Chick-Fil-A and In-N-Out Burger, as well as local favorites such as Las Palapas and Soluna. Coffee lovers can enjoy cafes like Theory Coffee Company and Starbucks for their daily caffeine fix. Transportation is easily accessible with the San Antonio International Airport nearby, along with rental car services and various airlines operating from Terminal A. Residents can also enjoy outdoor activities at nearby parks like Lou Karden Memorial Park and Comanche Lookout Park. Places of worship are readily available for spiritual fulfillment, catering to different faiths such as Abiding Presence Lutheran Church and Temple Beth-El. Overall, this area provides a vibrant community with diverse amenities that cater to a senior's needs for convenience, healthcare access, dining options, transportation accessibility, and opportunities for recreation and spiritual growth.

Physicians

• Drs Bloom & Lynch/Vision Source (0.7 miles)
• Northeast Pediatric Associates (0.7 miles)
• MedFirst Primary Care (2.2 miles)
• Heritage Pediatrics (2.2 miles)
• Garcia, Alexandra Magenta Health Rittiman Practice (2.8 miles)
• Kind Clinic (3.9 miles)
• Adhd Clinic Of San Antonio (4.2 miles)

Pharmacies

• Walgreens (0.9 miles)
• Worldwide Clinical Trials (1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.5 miles)

Restaurants

• Chick-Fil-A (1.3 miles)
• Las Palapas - Austin Hwy (1.7 miles)
• Taco Palenque (1.8 miles)
• Frontier Burger (2 miles)
• McDonald's (2.1 miles)
• In-N-Out Burger (2.1 miles)
• Soluna (2.2 miles)

Cafes

• Theory Coffee Company (1.4 miles)
• Starbucks (2.1 miles)
• Habibi Cafe (2.9 miles)
• Starbucks (3.1 miles)
• La Media Luna Cafe (3.2 miles)
• Starbucks (6.1 miles)

Transportation

• Terminal A (2.8 miles)
• San Antonio International Airport (SAT) (2.8 miles)
• Terminal 1 Arrivals (2.8 miles)
• Rental Car Center (2.9 miles)
• American Airlines (2.9 miles)
• Skyplace Center (3 miles)
• Southwest Airlines Cargo (3.4 miles)

Hospitals

• US Army (3.5 miles)
• San Antonio Military Medical Center-SAMMC (3.5 miles)

Parks

• Lou Karden Memorial Park (4.1 miles)
• Converse Park Playground (6.2 miles)
• Comanche Lookout Park (6.4 miles)
• Phil Hardberger Dog Park (6.4 miles)

Theaters

• Alamo Drafthouse Park North (4.4 miles)

Places of Worship

• Abiding Presence Lutheran Church (5.4 miles)
• Temple Beth-El (5.8 miles)
• St George Episcopal School (5.8 miles)
• Second Baptist Church (6.1 miles)
• Church of Jesus Christ of Latter Day Saints (6.2 miles)
• St Ann's Catholic Church (6.4 miles)