Regent Care Center Oakwell Farms
Save8501 Laurens Lane, San Antonio, TX 78218
For more information about senior living options: (844) 490-3973
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The place is beautiful. The social workers Leah and Michelle are praised for always going above and beyond for patients and families. The staff and clinicians are very friendly and provide excellent care. The facility accepted the reviewer's mom when no one else would. The staff at Regent Care Center Oakwell Farms are proficient and kind. The facility is clean and looks homey. The facility has a salon and a gym, as well as game nights and movie nights.
They describe the nursing team as the worst ever and say the facility is very poorly staffed. They claim there are no real nurses, only staff in scrubs, and warn others not to bring their loved ones there. They report cockroaches and say the nursing staff have nothing - no meds, no gauze, no scissors - with call-button responses taking over an hour. They allege neglect and improper care, including bed sores, missed medications, and horrible administration. They note hygiene problems, such as missing clothes, dirty dentures, bad breath, and insufficient showers (one per wing). They criticize the food, describing pureed meals as unappetizing and reporting disappearing snacks. They claim weekend nurses are unacceptable, with poor oversight and take-no-action care that leaves patients vulnerable.Across a long list of personal accounts, Regent Care Center Oakwell Farms comes across as a place of strong contrasts: some families praise clean surroundings, engaged social workers, and certain units that feel almost like a home. Others point to serious failures in staffing, hygiene, and day-to-day care that they say put loved ones at risk. Taken together, the reviews sketch a facility whose quality seems to vary dramatically by shift, unit, and individual staff members, with some experiences bordering on heartbreaking and others offering moments of genuine relief and relief.
On the negative end, several reviewers describe a pattern of being left to cope with fragile loved ones in environments they deem chaotic and poorly supervised. A recurring refrain is a sense of insufficient staffing that translates into delays and neglect: call buttons that go unanswered for over an hour, baths and showers that are scarce or incomplete, and basic supplies like medications, gauze, scissors, and even water sometimes unavailable. One reviewer describes roaches as a persistent problem - "FIVE OF THEM OVER A SIX-DAY PERIOD" - and notes medication lapses and missing OTC items that were later denied when requested. The same person emphasizes having photo and video evidence of the roaches, underscoring a belief that hygiene and pest control were not adequately managed. Another guest calls the facility a "center for neglect and making money," recounting a weeknight experience without oversight, a smell of excrement on weekends, and only a single shower per wing, with a caregiver pressing the family to clean facilities themselves when staff were not present.
Several families recount missing personal items and concerns about basic respect and dignity. Items such as dentures, cleaning solutions, and even undergarments sometimes disappear or go unfound, and families report dirtied dentures and poor oral hygiene for residents who cannot manage it themselves. The frustration is heightened by complaints about routine care - such as weekly baths or showers - that do not occur consistently, leaving some residents needing assistance far more than is appropriate. These accounts also include alarming anecdotes about the handling of meals and swallowing disorders, with a reviewer noting pureed meals that looked unappealing and lacked the balanced nutrition they expected for someone with swallowing issues. In one particularly vivid report, a caregiver describes being instructed to scrub and clean a shared shower themselves because there was no staff available to do the job. Taken together, these stories fuel a perception that care is inconsistent and that patient comfort and safety depend heavily on which staff members are on duty.
The more severe consequences cited by families reinforce the fear that safety is not always prioritized. A reviewer who cared for a friend in what was described as the Covid wing reports a lack of basic medical oversight: no telephone service in the room, no water beyond a small cup, no regular vital checks, and no bathing facilities. The patient allegedly went over two weeks without a bath, with staff seemingly avoiding interaction and steering the patient toward bedridden status rather than encouraging mobility. The meals themselves were described as inadequate for someone with swallowing problems, and there were claims of food being pureed and served in ways that looked unpalatable. The overall impression given by this account is one of neglect and a facility that prioritizes finances over continuous, attentive patient care.
Other reviews echo similar concerns about the weekend shift and administrative culture. One person shared that weekend nurses needed to be replaced after a serious bedsore that developed during care. They argued that the facility's overall direction and administration were failing to protect patients, and that the health and safety of residents deteriorated under weekend staffing patterns. Another review paints a stark picture: "Care is less than desirable. Only a handful of people cared about my father. The administration is horrible." Some reviewers express a straightforward warning: "Do NOT take your loved one here," with additional assertions that staff are not real nurses, just "staff in scrubs," and that the facility is more concerned with money than patient well-being. In such voices, the impression is that the nursing organization lacks coordinated leadership, consistency, and accountability across shifts.
Despite these harsh assessments, the picture is not uniformly bleak. There are positive counterpoints that highlight moments of care, warmth, and well-run aspects of Regent Oakwell Farms. Several reviews praise the facility's physical environment as clean and well-kept, sometimes noting an almost home-like atmosphere in certain units. Visitors recount well-maintained spaces, a one-bedroom unit with an en-suite bathroom, and amenities such as a salon, a gym, and regular social activities like game nights and movie nights. Some families report consistently friendly and helpful staff across most of the facility and describe moments when staff demonstrated compassion, responsiveness, and good communication. There are explicit endorsements from clients who say specific staff members - such as social workers Leah and Michelle - "go above and beyond for their patients/families," and who themselves are described as professional and caring. The presence of a reception team that greets people warmly, like Lottie the receptionist or Heidi the marketing director, is cited as a positive first impression that helps families feel welcome during a stressful process. In some stories, Regent Oakwell Farms is praised for clean surfaces, a well-cared-for environment, and general attentiveness from most employees; one reviewer even notes that the therapy department was good and that the patient's needs were being met in a way that, in their view, contrasted with other facilities experienced elsewhere.
There are also nuanced reflections that do not fit neatly into "good" or "bad" categories. A family celebrating a positive admission reports that Regent accepted their relative when "no one else would," and they describe a setting with a pleasant, modern layout and a sense of home rather than institutional confinement. They praise having private space and everyday conveniences such as a personal bathroom, which adds a level of comfort and dignity that is meaningful in long-term care. Another review credits Regent with being a better option among four facilities they tried, specifically noting cleanliness, a friendly staff, and tidy surroundings and expressing satisfaction with the overall experience - though they caution that some staff members may not align with their expectations.
Overall, the collection suggests a facility with highly inconsistent care experiences, highly dependent on unit-level leadership, staffing levels, and individual staff performance. The most persistent concerns revolve around staffing adequacy, responsiveness to call lights, basic hygiene and infection control, and administrative oversight, including how weekends are managed and how quickly issues are escalated and addressed. The strongest praise tends to focus on a clean environment, private living spaces in certain units, accessible amenities, and particular staff - especially social workers and some frontline caregivers - who demonstrate genuine commitment to patients and families. Families who have good experiences emphasize strong and compassionate interactions, timely communications, and a sense that their loved ones are receiving dignified, attentive care in a facility that can feel like a welcoming home.
In the end, Regent Care Center Oakwell Farms emerges as a place with a wide range of outcomes. Some residents appear to thrive under attentive, well-staffed care, with well-maintained facilities and supportive programs. Others recount experiences that are alarming and disheartening, including neglect, hygiene failures, lapses in medication administration, and a perception that administrative leadership does not sufficiently safeguard residents. Prospective families are encouraged to visit in person, ask pointed questions about staffing levels and nurse-to-patient ratios, observe hygiene practices and call-light response across shifts, review the activities and social engagement options in memory care, and talk to multiple staff members across different units to gauge whether the particular unit they are considering aligns with their expectations for consistent, compassionate care. While there are many positive anecdotes worth acknowledging, the negative experiences underscore the importance of thorough oversight and ongoing quality improvement to ensure that every resident receives reliable, respectful care consistent with their needs and dignity.
194 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Regent Care Center Oakwell Farms in San Antonio, TX is an exceptional assisted living community that provides a wide range of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents.
For the convenience and enjoyment of the residents, Regent Care Center Oakwell Farms offers various amenities. These include a beauty salon where residents can pamper themselves, cable or satellite TV for entertainment, community-operated transportation to easily access nearby locations, a computer center for staying connected, and a dining room where delicious meals are served. There is also a fitness room for those who want to stay active and maintain their physical well-being. The fully furnished living spaces provide comfort and ease of settling in. Other amenities like the gaming room, garden, small library, outdoor space, wellness center, and Wi-Fi/high-speed internet contribute to an enriching lifestyle.
Care services at Regent Care Center Oakwell Farms are designed to cater to the specific needs of each resident. With 24-hour call system and supervision, residents can feel safe and secure. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers. An emphasis on maintaining good health is evident through services like diabetes diet management, medication management, special dietary restrictions compliance, and transportation arrangement when needed.
Dining at Regent Care Center Oakwell Farms ensures that residents' preferences and dietary restrictions are met. They offer specialized meal preparation and service that includes catering to special dietary needs.
An array of activities is organized at Regent Care Center Oakwell Farms to keep residents engaged and entertained. From fitness programs to planned day trips, there are opportunities for physical activity as well as exploration outside the community premises. Resident-run activities promote socialization among peers while scheduled daily activities offer a diverse range of options for recreation.
The location brings additional convenience with several cafes, parks, pharmacies, physicians' offices restaurants situated close by. This allows residents easy access to everyday necessities and medical services, as well as the opportunity to explore nearby attractions such as theaters.
Overall, Regent Care Center Oakwell Farms offers a well-rounded assisted living community that prioritizes the comfort, well-being, and engagement of its residents.
Regent Care Center Oakwell Farms is located at 8501 Laurens Lane, San Antonio, TX 78218 in Bexar County, Texas
Regent Care Center Oakwell Farms on seniors.fyi includes 5 photos including images showing interior, architecture, landscaping, living room, rug, artwork, decor, exercise equipment, and more.
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