Regent Care Center Oakwell Farms

Pros

• The staff at Regent Care Center Oakwell Farms are proficient and kind, ensuring that residents' needs are met.
• The facility is clean, well-maintained, and has a homey atmosphere, with amenities like a salon and gym.
• Positive activities such as game nights and movie nights contribute to a pleasant community environment for residents.
• Visitors noted that the rehab specialists were kind, thorough, and informative in their approach to care.
• The overall cleanliness of the facility was praised, creating a welcoming environment for both residents and visitors.

Cons

• The facility is infested with cockroaches, and there are significant cleanliness issues.
• The nursing staff lacks essential supplies and medications, leading to inadequate patient care.
• Response times to call buttons are alarmingly slow, often over an hour.
• Personal items brought in by family members frequently go missing or are unaccounted for.
• Patients experience neglect due to insufficient oversight and lack of interaction from the staff.
• There are serious concerns about patient safety and well-being, including cases of injuries occurring during care.
• The quality of food provided is poor, particularly for patients with dietary restrictions, leading to further health decline.
• Communication with families regarding patient progress is consistently lacking and obstructive.
• The overall care is described as being less than desirable, with only a few staff members displaying genuine compassion for patients.
• There are major discrepancies in the quality of care between weekday and weekend staff, negatively impacting patient experiences.

Review

Regent Care Center Oakwell Farms has garnered a mix of opinions from families regarding the quality of care provided to their loved ones. Some reviews depict an alarming picture of neglect, unsanitary conditions, and inadequate staffing that suggest a facility struggling to meet the most basic needs. For instance, one reviewer details a disturbing experience involving multiple cockroach sightings over just six days, raising serious concerns about hygiene and maintenance standards. This scenario is compounded by reports of the “nursing staff” lacking essential medical supplies such as medications and even basic utensils like scissors or gauze. Such deficiencies indicate not only an issue with item availability but also with proper inventory management—critical in any healthcare setting.

Additionally, family members express frustration over slow response times to call buttons, which can be particularly concerning for bedridden patients who may be in urgent need of assistance. In one instance mentioned, a call was timed at over an hour before help arrived—an unacceptable delay that emphasizes potential risks for patients in emergency situations. Complaints about disappearing personal items further amplify concerns about the integrity and reliability of the staff's handling of residents' belongings while at Regent Care Center.

Despite these alarming accounts, some reviews offer a more positive perspective on the facility’s overall atmosphere and care quality. One reviewer praised Regent for its clean environment and nice unit accommodations where their mother-in-law resides. The presence of amenities like a salon, gym, movie nights, and game evenings contributes to an appealing living arrangement that some residents seem to enjoy deeply. However, even within these positive anecdotes, there are lingering doubts expressed about certain staff members’ performance that suggest inconsistencies in care quality among personnel.

The experiences recounted illustrate disparities not only in day-to-day care but also in specialized treatment options available for those recovering from severe health issues like COVID-19. A friend transferred into Regent noted significant issues such as lack of telephone service in her single room within the COVID wing and insufficient hydration options—only small Styrofoam cups—and no bathing facilities during her stay. Alarmingly, she was reportedly neglected when complaining about chest pains and other vital signs were seemingly ignored entirely; this paints a distressing picture of clinical oversight at a time when patient vigilance is critical.

The contrast between dissatisfaction with weekend nursing staff versus praise for weekday nurses highlights systemic problems with staffing consistency—a crucial element influencing overall resident care experience throughout different shifts. While some caregivers may demonstrate kindness and attention during weekdays, claims indicate weekend personnel fail to maintain similar standards leading to adverse outcomes like bedsores or significant declines in health status among patients post-treatment.

Ultimately, many voices converge on a central theme: better communication is needed between families and medical practitioners regarding patient progress and plan updates; many family members reported feeling left in the dark about their loved ones' needs or changes in status due to poor communication channels within the facility itself. Though visitors note an attractive location well-maintained aesthetically—and perhaps more social opportunities exist than other centers—the overarching sentiment remains clear: care quality must be improved significantly across staffing levels while addressing systemic management failures if Regent Care Center Oakwell Farms hopes to establish itself as genuinely reliable long-term care residence rather than merely another business focused on profitability amidst troubling reports surrounding resident welfare.

Physicians

• Drs Bloom & Lynch/Vision Source (0.5 miles)
• Northeast Pediatric Associates (0.5 miles)
• Heritage Pediatrics (2.2 miles)
• MedFirst Primary Care (2.3 miles)
• Garcia, Alexandra Magenta Health Rittiman Practice (2.9 miles)
• Kind Clinic (3.9 miles)
• Adhd Clinic Of San Antonio (4 miles)

Pharmacies

• Worldwide Clinical Trials (0.9 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.6 miles)

Cafes

• Theory Coffee Company (1.4 miles)
• Starbucks (2.1 miles)
• La Media Luna Cafe (3 miles)
• Habibi Cafe (3.1 miles)
• Starbucks (3.2 miles)
• Starbucks (6.3 miles)

Restaurants

• Chick-Fil-A (1.5 miles)
• Taco Palenque (1.8 miles)
• Las Palapas - Austin Hwy (1.9 miles)
• Frontier Burger (2 miles)
• McDonald's (2 miles)
• In-N-Out Burger (2 miles)
• Soluna (2.2 miles)

Transportation

• Terminal A (2.7 miles)
• San Antonio International Airport (SAT) (2.8 miles)
• Terminal 1 Arrivals (2.8 miles)
• Rental Car Center (2.8 miles)
• American Airlines (2.8 miles)
• Skyplace Center (2.9 miles)
• Southwest Airlines Cargo (3.3 miles)

Hospitals

• US Army (3.7 miles)
• San Antonio Military Medical Center-SAMMC (3.7 miles)

Parks

• Lou Karden Memorial Park (4.2 miles)
• Converse Park Playground (6.2 miles)
• Comanche Lookout Park (6.3 miles)
• Phil Hardberger Dog Park (6.4 miles)
• Phil Hardberger Park (6.5 miles)

Theaters

• Alamo Drafthouse Park North (4.4 miles)

Places of Worship

• Abiding Presence Lutheran Church (5.3 miles)
• St George Episcopal School (5.8 miles)
• Temple Beth-El (5.9 miles)
• Church of Jesus Christ of Latter Day Saints (6 miles)
• Second Baptist Church (6.3 miles)
• St Ann's Catholic Church (6.5 miles)