8800 Fourwinds Drive, San Antonio, TX 78239
For more information about senior living options: (844) 490-3973
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The staff at Windcrest Nursing and Rehab are kind and attentive. The facility is warm and welcoming, giving families peace of mind. Natasha and Kamara are amazing nurses, consistently providing quality care. The Windcrest nursing and office staff go above and beyond to keep residents comfortable and happy. The memory care unit goes above and beyond for residents with dementia. The facility is very clean and offers engaging activities that residents enjoy. James, Chris, and Andrea are thanked for always taking the time to visit with staff. Families feel cared for by Windcrest staff and would recommend the facility for compassionate care.
The reviewer states the client was left in bed for five days without a shower. The client had no access to personal clothes and remained in a hospital gown and brace. It took over an hour to get her up, dressed, and to the restroom before she could be brought home. The CNA appeared unaware of the situation, suggesting there wasn't enough staff to provide proper care. The client was denied showers despite requests. There was a lack of communication, dignity, and basic care. The facility's phone system was unreliable, with no one answering, long holds, and after-hours closures. The reviewer describes finding a resident naked and soiled, with urine on the carpet left uncleaned over the weekend.Windcrest Nursing and Rehabilitation in Windcrest, Texas, presents a portrait of a facility that inspires a wide range of feelings among families and visitors. Across many reviews, there are repeated messages of warmth, kindness, and genuine care from staff who are described as attentive, compassionate, and engaged with residents and their families. Several families specifically single out individuals by name for special attention and reassurance, noting that staff members take time to visit, explain daily happenings, and participate in activities that help loved ones feel at home. The sentiment is reinforced by remarks about a welcoming atmosphere, a sense of community, and caregivers who strive to bring peace of mind to both patients and their families. In some cases, this warmth is celebrated in vivid terms, with references to staff going "above and beyond" and a feeling that residents are treated like family.
Yet alongside these positive accounts, there is a steady stream of serious concerns raised by other reviewers. One family describes a harrowing experience in which their loved one stayed in bed for five days without a shower, lacked access to her own clothes, and remained in a hospital gown and brace for an extended period. They recount a noticeable delay of more than an hour to help her up, dress her, and take her to the restroom so they could take her home, and they question whether there was enough staff to provide proper care. The core issues cited include a lack of communication, insufficient dignity in care, and a denial of requested showers. Taken together, these details paint a picture of a facility where basic daily care and predictable routines can fall short, leaving families feeling distressed and unheard.
Other reviews pivot back toward praise, underscoring that Windcrest has delivered meaningful, compassionate care in important moments, especially during end-of-life care and hospice collaboration. One family notes that their loved one was cared for with consistent attention for four months, with daily updates from nurses about meals and day-to-day activities, and with a sense of comfort and companionship provided by both the nursing staff and the Holy Savior Hospice team. They describe staff as going "above and beyond" to ensure comfort and happiness, and they extend heartfelt thanks for the care provided by both the nursing and office staff as well as hospice partners. Positive reflections also highlight the facility's cleanliness, engaging activities, and a sense that staff treat residents with respect and kindness, sometimes even describing the experience as exceeding expectations.
There are further positive mentions of specific staff members who left a lasting impression. Natasha and Kamara are singled out as nurses who made a significant difference in a resident's final days, with families appreciating the daily details given about care and meals. Another reviewer emphasizes the overall teamwork of the therapy and caregiving staff, noting a recognition that even when the day-to-day operations are busy, the team's dedication shines through and makes a meaningful difference in a loved one's experience. In addition, some families speak of the facility as "five stars" in terms of the atmosphere, cleanliness, and opportunities for residents to engage in activities and social interactions. The sense conveyed is that, for many patients and families, Windcrest can provide a supportive, nurturing environment.
On the other hand, a prominent thread across many accounts is frustration with communication and accessibility. Several reviews describe repeated difficulties in reaching the facility by phone, with ongoing issues such as unanswered calls, long holds, or being redirected without resolution. One family reports trying to contact their uncle repeatedly and finding no answer or being told to call back earlier or later, which adds stress for families trying to monitor a loved one who is far away. The sense conveyed is that while some staff members are responsive, there is inconsistency in how well families can connect with the facility, particularly outside of standard business hours.
More alarming claims focus on the quality and safety of care, especially during transitions from hospital to rehab. One reviewer describes the facility as not truly a rehabilitation center but more of a nursing home with an aged, smelling environment. They recount a nurse's assistant being rude and a hospital-style diaper being used because staff were uncertain about timely care, with a sense that Easter weekend staffing was insufficient to meet patient needs. Other accounts accuse the facility of neglect and harm, including reports of a resident being found naked and soiled with urine, and carpets being left dirty for extended periods because weekend cleaning was not available. The consistency and tone of these statements suggest real risk concerns for families evaluating whether the center can provide reliable, respectful care at all times.
There is also a telling caution embedded within the reviews: not every experience aligns with the glowing testimonials that emphasize kindness and good outcomes. Some reviewers advocate strongly for prospective families to personally visit and assess the facility, to observe the environment, meet the staff, and gauge the level of day-to-day support before making a decision. There is an admonition to be mindful of how care is coordinated, especially during staffing shortages or times when the facility may contract out certain roles. In one long account, a family describes feeling mischaracterized after voicing concerns and feeling that the facility pursued legal action rather than addressing their grievances, underscoring the importance of direct, transparent communication and respectful handling of family input.
In the midst of these divergent experiences, there are glimpses of improvement and gratitude that reframe Windcrest as a place where hope remains possible. Some families express relief and renewed confidence after challenging periods, crediting God and the faith of caregivers for helping their loved ones feel better and safer. They acknowledge that staffing can be thin at times but emphasize that the core values - compassion, patience, and dedication to resident well-being - are present. There is praise for the rehabilitation team, with a stroke patient sharing that therapy staff helped them make a remarkable recovery and expressing gratitude for the effort and expertise involved. Even in reviews that recall difficult days, there is a tone of appreciation for the care that ultimately arrived and the human connections that formed during the journey.
Together, these reviews sketch a facility that can feel like two different places depending on the day and the people involved. On one hand, Windcrest is described as warm, welcoming, and generously staffed by individuals who treat residents with dignity, engage families in meaningful ways, and provide heartfelt end-of-life and hospice care that many families find invaluable. On the other hand, the same pages contain serious allegations about neglect, inadequate staffing, poor communication, and conditions that may fall short of expectations - especially during weekends or high-demand periods. For families considering Windcrest, the most constructive approach seems to be a thorough, on-site visit combined with direct conversations with both clinical leadership and frontline staff, a review of current staffing models and care protocols, and clear questions about how the facility handles call outreach, emergencies, and daily hygiene and mobility needs. The experiences shared here remind us that a facility's value is not only measured by moments of exceptional kindness, but also by its consistency in delivering safe, respectful, and reliable care every day.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Senior Care of Windcrest is an assisted living community located in the vibrant city of San Antonio, Texas. Our community is dedicated to providing a comfortable and enjoyable environment for seniors to thrive in.
Our amenities cater to the various needs and interests of our residents. We have a beauty salon where residents can get pampered and feel their best. Cable or satellite TV is available in each room for entertainment purposes. Community-operated transportation is provided for easy access to nearby destinations. We also have a computer center for those who want to stay connected with loved ones or explore the online world.
Meals are served in our spacious dining room where residents can enjoy delicious restaurant-style dining experiences. Our kitchenettes are equipped for those who prefer to prepare their own meals. Housekeeping services ensure that the living spaces are always clean and tidy.
We understand the importance of maintaining an active lifestyle, which is why we offer a fitness room and wellness center where residents can stay physically fit and healthy. For those who enjoy gaming, we have a gaming room that provides hours of fun and entertainment. Our well-maintained garden offers a serene space for relaxation or socializing with fellow residents.
Our care services are designed to meet individual needs and provide assistance with daily activities such as bathing, dressing, and transfers. Medication management ensures that medications are taken correctly, while our mental wellness program focuses on promoting emotional well-being. Special dietary restrictions are accommodated to ensure that each resident's nutritional needs are met.
Activities play an important role in enhancing the quality of life at our community. Residents can participate in fitness programs or join planned day trips to nearby attractions. Resident-run activities encourage engagement and social interaction among peers. Scheduled daily activities keep residents entertained and provide opportunities for personal growth.
Located in close proximity to cafes, parks, pharmacies, physicians, restaurants, transportation options, and hospitals, Senior Care of Windcrest offers convenience and accessibility for both residents' needs and leisure activities. Our community provides a warm and inviting atmosphere, ensuring that seniors feel at home and well-cared for.
Senior Care Of Windcrest is located at 8800 Fourwinds Drive, San Antonio, TX 78239 in Bexar County, Texas
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