Southeast Nursing & Rehabilitation Center
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4302 East Southcross Boulevard, San Antonio, TX 78222
For more information about senior living options: (844) 490-3973
The reviewer found the rehabilitation staff friendly and helpful, with clean rooms and a beautiful property, and enjoyed their stay. They praised the facility for renewed dedication to quality of life for patients, residents, and staff, noting evident teamwork. The reviewer felt compassion, respect, and mindfulness were demonstrated in care, aligning with the Golden Rule. They observed that the building is looking better and the staff are friendly after changes. They described the staff as wonderful, felt their grandmother was in the best care, and would highly recommend the facility, with special thanks to Jodie Wilson and the rehab staff. The physical therapists were top notch and the therapy department earned five stars, with many nurses and aides highly regarded.
The facility is dirty and poorly managed, described as uncaring with terrible food and unanswered call lights while residents yell for hours. Staff were observed laughing at a resident who was urinating, indicating unprofessional behavior. CNAs are described as unprofessional and the overall care is inadequate. The building is filthy with a urine odor, reportedly has black mold in the air ducts, and feels prison-like with keypad doors. Residents are left unattended and call lights go unanswered. The facility has been accused of theft, including money stolen and an attempted theft of a resident's cell phone, with little investigation. Private medical records are allegedly disposed of illegally, constituting HIPAA violations. There are reports of no hot water and residents being bathed in cold water, alongside understaffing.The collection of remarks about Southeast Nursing and Rehab Facility paints a picture of a place that inspires polarized experiences. On one hand, there are glowing accounts from families and residents who felt supported, seen, and cared for, with an emphasis on teamwork, mindfulness, and a renewed commitment to the quality of life for those who live there. Several reviews praise the rehabilitation department in particular, noting friendly staff, clean rooms, and a beautiful property. One writer called the staff in the rehab area among the most helpful they've encountered, and others thanked specific team members for keeping families involved and informed. A recurring thread in these positive comments is a sense that change has occurred for the better, with new leadership driving a more collaborative, compassionate atmosphere. Some reviews even celebrate a culture of mutual respect: the idea that kindness and dignity are reciprocal and that families and staff are working together to support residents' well-being.
Yet the flip side of the narrative is stark. A number of reviewers describe a facility that feels dirty, poorly maintained, and poorly managed. Complaints range from strong odors and rooms that seem dirty to more alarming concerns about safety and supervision. Some reviewers recount that call lights go unanswered for long periods, and that residents are left unattended or were not given the level of supervision they expect. There are vivid, troubling anecdotes about staff behavior - unprofessional CNAs, moments of staff laughing at a resident in distress, and scenarios in which a patient's needs are not promptly met. In one account, a family member witnessed a staff member compelling a patient to get out of bed for bathroom needs, while the observer offered to step in to help, underscoring a belief that care was not consistently patient-centered. The sense conveyed is that the facility may struggle with consistent staffing and accountability.
Several reviews focus on disrespectful or unsafe conditions that go beyond everyday hassles. One account describes a resident's bathroom accident witnessed by staff who did not respond compassionately, while another depicts a facility that smells of urine, with rooms in visible disrepair and walls with peeling paint. There are also critical remarks about dietary and hygiene practices, including perceptions that residents' hygiene was not being adequately attended to. The sentiment is that if staff lack passion for caregiving, the entire environment suffers, and visitors are left with an impression of neglect rather than care.
There are even more troubling narratives about the most vulnerable experiencing mistreatment or violation of rights. A number of reviewers allege theft or mishandling of residents' belongings, including money and a cell phone, and describe a sense of chaos surrounding transfers and discharges. One distressed account describes a resident being discharged onto the street on a pass, without medications or funds, and there are explicit complaints about privacy and dignity in the handling of personal information. There are also serious claims about privacy violations and HIPAA issues, with references to private medical records being mishandled or discarded improperly, and even instances described as "dumped" records discovered outside the facility. These stories contribute to a fear that patient rights are not being adequately protected.
Within this mix of experiences, some reviewers acknowledge concrete positives that coexist with the negatives. A few speak highly of management changes and the appearance of the building, noting that staff welcomed visitors more openly and that activity programs remained robust, with an activities director keeping residents engaged daily. A recurring name in the praise is Jodie Wilson and the rehab team, whom some families commend for maintaining involvement and ensuring loved ones received appropriate care. Even as other reviewers criticize aspects of administration and day-to-day operations, these voices emphasize genuine kindness, personal connections, and a sense of family within the facility. The presence of a new administrator who invites direct outreach - "I am the new administrator, I'm sorry for your experience, please reach out to me" - is cited as a hopeful sign that issues are being acknowledged and addressed.
Taken together, the reviews present a facility where care quality appears to fluctuate markedly depending on who is working, when, and in which part of the building you happen to be. Some patients and families report compassionate, competent care, clear communication, and clean, well-maintained spaces where residents are engaged and treated with dignity. Others describe a troubling reality of neglect, unsafe conditions, and alleged violations of privacy and resident rights. The range of sentiment suggests that Southeast Nursing and Rehab Facility has made strides in some areas - particularly in rehabilitation services and in cultivating a more collaborative culture - but continues to face serious challenges in staffing, supervision, maintenance, and adherence to privacy and patient-rights standards according to the accounts provided.
For families weighing a decision about this facility, the reviews urge thorough, on-site evaluation. Prospective visitors are encouraged to observe how call lights are handled, how staff interact with residents, and whether the environment feels clean and safe. It may also be wise to speak with the administration directly, especially given the explicit invitation from the current administrator to share concerns and participate in solutions. The stories here emphasize that care quality can be highly variable within the same facility, and that ongoing attention to staffing, training, accountability, and privacy protections will be essential to delivering consistently compassionate, reliable care for every resident.
116 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Southeast Nursing & Rehabilitation Center is an assisted living community located in San Antonio, TX. Our facility offers a wide range of amenities to ensure the comfort and convenience of our residents.
For those who enjoy looking their best, we have a beauty salon where residents can pamper themselves. We also provide cable or satellite TV for entertainment purposes. Our community operated transportation service is available for residents to easily access nearby destinations.
We understand the importance of staying connected in today's digital age, which is why we offer a computer center with Wi-Fi/high-speed internet access. Meals are served in our spacious dining room in a restaurant-style setting where residents can enjoy delicious meals prepared by our staff. For special dietary restrictions, we accommodate those needs as well.
To promote physical wellness, we have a fitness room equipped with various exercise equipment. Residents can also enjoy outdoors and relax at our garden and outdoor spaces. Our move-in coordination service ensures a smooth transition for new residents.
Housekeeping services are provided to maintain cleanliness and tidiness throughout the facility. Private bathrooms offer convenience and privacy for each resident. For intellectual stimulation, we provide a small library for reading enthusiasts.
Transportation arrangement is available not only for medical appointments but also for non-medical purposes such as shopping or leisure activities. A wellness center is onsite to support overall health and wellbeing.
In terms of care services, our 24-hour call system ensures assistance is always available when needed. Our dedicated staff provides round-the-clock supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management services to ensure proper administration of medications.
Residents with specific dietary requirements or restrictions will be catered to with diabetes diets and special dietary options if needed. Our mental wellness program promotes emotional wellbeing among residents.
As for recreational activities, we have concierge services to help plan outings and day trips for residents to explore the surrounding area. Resident-run activities are also organized, allowing residents to actively engage in their community. Scheduled daily activities ensure there is always something interesting going on.
With 2 cafes, 6 pharmacies, 3 physicians, 6 restaurants, and places of worship nearby, our residents have convenient access to various services and amenities.
In case of emergencies or medical needs, we are located near 2 hospitals for quick access to healthcare facilities.
At Southeast Nursing & Rehabilitation Center, we strive to provide a nurturing and engaging environment where residents can enjoy their golden years with comfort and peace of mind.
Southeast Nursing & Rehabilitation Center is located at 4302 East Southcross Boulevard, San Antonio, TX 78222 in Bexar County, Texas
Southeast Nursing & Rehabilitation Center on seniors.fyi includes 4 photos including images showing interior, piano, artwork, decor, dining, hallway, outdoor, pathway, and more.
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