5819 Pecan Valley Drive, San Antonio, TX 78223
For more information about senior living options: (844) 490-3973
It is described as usually very clean and free of odors compared with other facilities. It is called a favorite heirloom jewel that one wouldn't want to leave. The family-run bungalow is noted for having the happiest, friendliest staff in the area. The staff is praised as great and residents are treated with respect. The food is described as looking good and residents are doing well there. The facility is noted as old but well cared for.
The facility misleads families by touting a "4 Star Rated" status while doing little to maintain standards of care to pass inspections. Highland falls short in many areas, with departmental communication appearing lacking. Management and administration are questionable, using bait-and-switch tactics and showing a poor understanding of the law governing release of medical information and durable powers of attorney. The activities are limited to the facility, with no off-site trips or outings offered. Overall, Highland Nursing Center leaves a lot to be desired. The nurses are largely unfriendly and impatient with residents, while staff frequently take excessive smoke breaks during shifts. Administrative staff lack empathy and fail to answer questions about residents' care or belongings. Personal items, including clothing and blankets, were used by other residents without permission. The facility quickly uses sedatives to make its job easier. A resident's death appeared suspicious and potentially preventable due to infrequent rounds. The administrator blocked a doorway and attempted to intimidate a family during a transfer, requiring police intervention; families are advised not to choose this facility. The facility has a strong odor resembling death, with persistent smells of urine and feces, and staff often fail to answer questions or take responsibility. The facility neglects patients, and families are advised to visit daily to obtain answers. The staff and upper management are incompetent.Highland Nursing Center is best suited for families prioritizing a clean, predictable environment where basic daily needs are met without demanding high-touch clinical oversight. The standout positive is cleanliness: the facility generally avoids the pervasive odors found in some peers, and residents will find a tidy, orderly setting. It suits residents who mainly require custodial care, routine meals, and some continuity of care, rather than those who need intensive nursing, complex medications, or aggressive care coordination. Prospective movers should not expect a vibrant activity program or robust off-site outings; the facility's strength rests in keeping a straightforward, on-site routine.
Alternatives should be strongly considered for families seeking proactive administration, transparent communication, and a consistently responsive care team. The reviews reveal a pattern of management concerns, with accusations of "bait and switch" tactics and limited knowledge about legal releases of medical information. Administrative processes appear opaque, and questions about care plans, medication, or residents' belongings often go unanswered. For families who require clear, timely answers, and a facility willing to walk through the legal and medical details with POAs and family members, Highland may fall short. If a high level of advocacy, safety oversight, and consistent policy implementation is essential, look to other options.
The primary pros at Highland - cleanliness and a calm on-site routine - do not fully offset the most troubling cons. A solid safe baseline is helped by good sanitation and reliable housekeeping, but this cannot compensate for perceived gaps in clinical leadership and day-to-day care responsiveness. The dietary department is noted to do its best, and a basic level of care is present, yet the lack of meaningful activities beyond the building's walls and limited staff engagement with residents dulls the overall experience. In short, cleanliness buys some peace of mind, but it cannot compensate for inadequate nursing presence, poor intra-staff communication, or insufficient resident advocacy.
Safety and accountability emerge as the most serious red flags. Reports describe bruising on a resident, lost items, and even blankets being used by others, all of which point to weak controls over personal property and basic resident safety. Sedation is cited as a tool to ease workload, which raises questions about consent, monitoring, and the appropriateness of medication decisions. A particularly alarming incident involved blocking a POA's doorway during a sought relocation, culminating in police involvement. These narratives create a risk-aware picture: without stronger oversight, family members may face obstruction when seeking timely, transparent resolutions, and residents may endure avoidable harm or neglect.
For families navigating a decision, establish a concrete, early plan to verify care quality before committing. Demand to see up-to-date care plans, medication administration records, incident logs, and a transparent medications policy. Schedule unannounced visits at different times, speak directly with both the Director of Nursing and front-line staff, and talk with current residents about daily experiences. Require clear lines of accountability for any bruising, missing belongings, or changes in a resident's condition, and insist on timely responses to questions about care plans and releases of information. If these assurances cannot be provided, or if staff turnover and communication gaps persist, move to facilities with proven, proactive management and stronger resident advocacy.
In the end, Highland Nursing Center can serve a niche: a clean, low-disruption environment for residents who require basic custodial care and whose families are prepared to stay actively involved and demand rigorous oversight. For anyone prioritizing reliable clinical leadership, transparent administration, responsive problem-solving, and uncompromised resident safety, alternatives should be the default path. The deciding families will want to weigh the peace of mind that comes with strong management against the unsettling reports of neglect, resistance to questions, and safety concerns that pervade these reviews.
59 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Nursing Center in San Antonio, TX is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a homely environment where seniors can enjoy a comfortable lifestyle.
Amenities at Highland Nursing Center include a beauty salon for residents to easily maintain their appearance, and cable or satellite TV for entertainment. Community-operated transportation is available for outings and appointments, while a computer center allows residents to stay connected with loved ones.
For dining options, there is a spacious dining room where residents can enjoy restaurant-style meals prepared by professional chefs. Special dietary restrictions are taken into consideration to cater to individual needs. Additionally, there is a kitchenette available for those who prefer to cook their own meals.
Residents have access to various recreational areas such as a fitness room for exercise, a gaming room for entertainment, and a small library for reading enthusiasts. Outdoor spaces and gardens provide opportunities for relaxation and enjoying nature. Wi-Fi/high-speed internet is also available throughout the community.
Care services at Highland Nursing Center include 24-hour call systems and supervision to ensure the safety of residents at all times. Assistance with activities of daily living such as bathing and dressing is provided by trained staff members. Medication management is handled professionally, while special dietary restrictions like diabetes diets are accommodated.
The community offers various activities to keep residents engaged and socialized, including planned day trips, resident-run activities, scheduled daily activities, and fitness programs tailored to different mobility levels. Concierge services are also available to assist with any questions or requests.
Located in close proximity to cafes, pharmacies, physicians' offices, restaurants, places of worship, hospitals, and transportation services; Highland Nursing Center provides convenient access to essential amenities outside the community.
Overall, Highland Nursing Center in San Antonio offers exceptional amenities and care services in a warm and inviting environment that promotes independence, wellness, and an enjoyable senior living experience.
Highland Nursing Center is located at 5819 Pecan Valley Drive, San Antonio, TX 78223 in Wilson County, Texas
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