Highland Gardens Assisted Living and Personal in San Antonio, TX
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802 Monticello Ct, San Antonio, TX 78223
For more information about senior living options: (844) 490-3973
Highland Gardens Assisted Living and Personal offers competitive pricing for its semi-private accommodations, with a monthly cost of $3,500. This rate aligns perfectly with the average costs in Wilson County, ensuring that residents receive quality care without exceeding local financial norms. When compared to the broader Texas market, which sees an average cost of $3,680 for similar arrangements, Highland Gardens provides an attractive option for those seeking personalized assistance within a supportive community environment. Overall, this pricing structure reflects both value and accessibility in the realm of assisted living services.
| Floor plans | Highland Gardens Assisted Living and Personal | Wilson County | Texas |
|---|---|---|---|
| Semi-Private | $3,500 | $3,500 | $3,680 |
The staff are courteous and friendly. The staff go out of their way to answer questions. The facility makes residents and their families feel important and valued. The facility delivers extraordinary customer service. The owners live on the premises and are readily available. The caregivers are friendly and mindful, contributing to a home-like atmosphere. The facility is usually clean and free of unpleasant odors. The environment conveys warmth, love, and hospitality to visitors and residents.
The facility claims a high rating but fails to maintain standards of care. Departmental communication seems lacking. Management uses bait-and-switch tactics to lure prospective clients. Administrators lack knowledge of the law regarding release of medical information and powers of attorney. Staff are not friendly or patient; nurses are perceived as unfriendly; many staff take frequent smoke breaks and show a lack of empathy. Sedatives are used to make the staff's job easier. A resident died under suspicious circumstances that could have been prevented with more frequent rounding. Administrators blocked a family transfer and attempted to intimidate the POA.Highland Gardens Assisted Living and Personal in San Antonio is best suited for families seeking a small, home-like setting where the owners are visibly involved and daily life centers on companionship, cleanliness, and steady continuity of care. It works for residents who value a warm, neighborly atmosphere over formal medical intensity, and for families willing to trade some administrative polish for a familiar, owner-operated feel. Those who require private rooms, highly structured clinical oversight, or aggressive safety protocols may want alternatives. Residents with urgent needs for off-site activities or rapid responses to complex medical issues may be disappointed here. The balance hinges on a genuine sense of home and daily livability, tempered by governance and safety concerns that require careful scrutiny.
Cleanliness and a homey ambience are repeatedly praised, and these factors anchor the overall impression. The facility's small scale and family-run character often translate into a sense of personal attention that families value. Staff friendliness and an accessible, on-site owner presence contribute to a reassuring daily rhythm. Amenities like a hair salon and on-site social programming provide meaningful quality-of-life touchpoints for residents who relish routine and familiar rituals. For families prioritizing a concrete, intimate living experience over corporate efficiency, these elements are meaningful and real.
However, serious concerns consistently surface about management, communication, and safety. Reviews describe impressions of bait-and-switch marketing, limited transparency around care planning and legal documents, and inconsistent responses from administration. Several accounts point to staff burnout or uneven nurse responsiveness, including allegations of sedative practices, bruising, and missing belongings. Some narratives recount confrontations with administrators and clear failures to address care plans or access to records. Taken together, these issues undermine trust and threaten the sense of reliable, ongoing care that families expect from an assisted-living setting.
In weighing the positives against the negatives, the facility's strengths do not fully offset the heavier red flags. The clean, welcoming environment and the sense of a loving, small community matter, but they do not compensate for perceived governance weaknesses, gaps in communication, and occasional safety concerns. The presence of on-site owners can be a strength - offering accessibility and personal attention - but it can also translate into inconsistent policy enforcement and variable staffing quality. For residents with complex medical needs, a history of medication sensitivities, or wandering tendencies, these gaps become decisive factors in decision-making. The reviews collectively suggest outcomes depend heavily on daily staff behavior, which can vary markedly.
Alternatives become worth considering for those requiring robust clinical oversight, private accommodations, and transparent accountability. If private rooms are non-negotiable or if a resident demands a predictable nurse-to-resident ratio and formal incident reporting, other facilities may fit better. Families with loved ones who wander at night should note the reported limitations in security and wandering protocols and compare them to programs with dedicated memory care supports. Those seeking a broad range of excursions or diverse off-site activities may be disappointed here. In short, Highland Gardens can be a workable home for some, but the governance and care-oversight gaps push many families to explore other options for lasting peace of mind.
Practical next steps counsel thorough due diligence. Schedule a face-to-face with the administrator and executive staff, and request copies of current care plans, incident logs, and any recent state inspection findings. Meet frontline nurses and CNAs to gauge responsiveness and empathy, and verify how medications are managed in practice. Check private room availability, pricing, and any limits on room upgrades. During visits, observe interactions at different times and speak with multiple families currently living there to get a balanced read. With a clearly mixed track record, entering with precise questions, grounded expectations, and a plan for ongoing oversight is essential to determine whether this setting can truly meet a loved one's needs.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults. Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
San Antonio International (11 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
KosherKosher options are important for seniors because they adhere to dietary laws that are significant to many Jewish individuals, providing them with peace of mind and an opportunity to maintain their cultural traditions and beliefs while living in a senior living community. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Christian servicesChristian services are important for seniors because they provide a sense of community, spiritual support, and opportunities for connection with others who share their faith. These services can offer comfort, hope, and guidance as seniors navigate the challenges of aging and find meaning and purpose in their lives. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives.Highland Gardens Assisted Living and Personal in San Antonio, TX is a vibrant and welcoming community that provides exceptional care and support for seniors. Our community offers a wide range of amenities to enhance the daily lives of our residents.
Residents can enjoy the convenience of having a beautician on-site, ensuring that they always look and feel their best. We also provide devotional services both on-site and off-site, catering to the spiritual needs of our residents.
Our indoor common areas are designed to promote socialization and engagement, while our outdoor common areas offer beautiful landscapes for relaxation and enjoyment. For those in need of short-term stays or respite care, we offer flexible options to accommodate their needs.
At Highland Gardens Assisted Living and Personal, we understand the importance of specialized care services. Our experienced staff is trained in diabetic care, high acuity care, incontinence care, and medication management, ensuring that every resident receives personalized attention.
Dining at our community is a delightful experience with delicious meals provided daily. We also cater to vegetarian dietary preferences to accommodate individual choices.
We believe that staying active and engaged is key to maintaining overall well-being. That's why we offer Christian services as well as devotional activities both on-site and off-site for our residents' spiritual fulfillment.
Our location is conveniently surrounded by various amenities. With three cafes, eleven pharmacies, eleven physicians' offices, twenty-two restaurants nearby, residents have easy access to essential services within close proximity. In addition, transportation options are available for easy commuting purposes.
Furthermore, there are three places of worship nearby for those seeking religious activities or gatherings. In case of emergencies or medical needs, two hospitals are also situated close by for quick access to healthcare facilities.
At Highland Gardens Assisted Living and Personal in San Antonio, TX, we strive to create a warm and supportive environment where every resident feels valued and cared for. Contact us today to learn more about our exceptional community.
This part of San Antonio, Texas, offers a diverse range of amenities for senior living. With numerous restaurants such as Taco Cabana and Chick-Fil-A nearby, residents can enjoy convenient dining options. In terms of healthcare, there are several pharmacies including Walgreens and CVS Pharmacy within a close distance. Hospitals such as Innova Hospital San Antonio and University Health System are also easily accessible for medical needs. Additionally, there are several physicians' offices in the area for ongoing healthcare support. For spiritual well-being, places of worship like Mission San Jose and St Ann's Catholic Church provide opportunities for community involvement. Transportation options are available through Enterprise Rent-A-Car and nearby highway access points. Lastly, cafes like Starbucks offer relaxing spots to socialize with friends or unwind with a cup of coffee. Overall, this neighborhood provides a mix of essential services and recreational opportunities for seniors looking to settle in a vibrant area of San Antonio.
Highland Gardens Assisted Living and Personal offers competitive pricing for its semi-private accommodations, with a monthly cost of $3,500. This rate aligns perfectly with the average costs in Wilson County, ensuring that residents receive quality care without exceeding local financial norms. When compared to the broader Texas market, which sees an average cost of $3,680 for similar arrangements, Highland Gardens provides an attractive option for those seeking personalized assistance within a supportive community environment. Overall, this pricing structure reflects both value and accessibility in the realm of assisted living services.
Highland Gardens Assisted Living and Personal is located at 802 Monticello Ct, San Antonio, TX 78223 in Wilson County, Texas
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