Retama Manor Nursing Center - San Antonio West in San Antonio, TX

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Retama Manor Nursing Center - San Antonio West Retama Manor Nursing Center - San Antonio West Retama Manor Nursing Center - San Antonio West Retama Manor Nursing Center - San Antonio West

Retama Manor Nursing Center - San Antonio West in San Antonio, TX

Retama Manor Nursing Center - San Antonio West is a nursing home community in San Antonio, TX.

Information last verified:

636 Cupples Road, San Antonio, TX 78237

For more information about senior living options: (866) 208-4318

2.8 from 45 reviews
5 stars
17
4 stars
4
3 stars
1
2 stars
1
1 stars
22

Overall Review of Retama Manor Nursing Center - San Antonio West

caveat 9 reviews mention this

Smell and cleanliness concerns

Several residents and visitors report recurring odor and dirty conditions inside the building.

Many reviews describe strong urine or urine-like odors in halls and rooms, along with overall cleanliness problems. Some commenters also describe unsafe or rundown conditions, including dirty spaces and issues with supplies like linens. A few reviews connect the smell and mess to broader concerns about care quality and organization.

common 10 reviews mention this

Caring, responsive staffing

Residents and families frequently describe staff who are kind, attentive, and quick to respond.

Positive reviews repeatedly mention nurses and CNAs who feel caring and engaged, including calling families with updates and checking on residents. Several reviewers describe specific staff members being helpful with day-to-day needs and being attentive to changes in condition. A number of families also say communication and support during stressful decisions felt real and supportive, not dismissive.

caveat 3 reviews mention this

Communication problems on phone

Some families report difficulty reaching the facility and rude responses when they call.

A few reviews say they had trouble getting help over the phone, including being hung up on or not receiving assistance. Others describe the facility as unreachable even when it is described as providing 24-hour coverage, and they questioned whether rounds or follow-up were happening. These accounts contrast with the families who praise responsiveness and updates.

common 4 reviews mention this

Activities keep days structured

Residents are described as having regular activities that keep them engaged during the day.

Multiple reviews highlight activity programming and staff involvement, including an activities director who arranges things to do and shares participation with families. Some families describe being shown pictures of residents joining in, and others mention day-to-day engagement such as coloring and planned activities. This aligns with the community offering scheduled daily activities and community-sponsored engagement.

caveat 4 reviews mention this

Food quality gets mixed reactions

Dining feedback is mixed, with some praising meals and others criticizing the food.

A couple of reviews mention positive food experiences, including specific cooked meals and even comments about coffee being delicious. Other reviewers say food is poor or not to their expectations, with at least one description that the food “sucks.” One family also said they met with a dietary manager to address an issue, suggesting concerns can be raised and followed up.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 139 resident community capacity 139 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • San Antonio International (10 miles away) San Antonio International (10 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • McDonald's (0.9 miles)
  • Taqueria Vallarta (0.9 miles)
  • Taco Cabana (2.6 miles)
  • Whataburger (2.9 miles)
  • Mi Tierra Cafe (3.1 miles)
  • Brenda's Burgers (3.5 miles)
  • Rosario's (3.5 miles)

Pharmacies

  • Health Mart Pharmacy (1.1 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.7 miles)
  • Walgreens (3.5 miles)
  • CVS Pharmacy (3.6 miles)
  • CVS Pharmacy (3.7 miles)
  • Walgreens (3.7 miles)

Hospitals

  • University Health System (1.2 miles)
  • Wilford Hall Ambulatory Surgical Center (4.4 miles)
  • Reid Health Services Clinic (5 miles)
  • Texsan Heart Hospital (5.7 miles)

Physicians

  • Wesley Primary Care (2.8 miles)
  • UHS Pharmacy (3.1 miles)
  • San Saba Medical Building (3.1 miles)
  • Trevino Family Clinic (3.2 miles)
  • John A Campagna (3.7 miles)
  • San Antonio Eye Center (4.1 miles)
  • SAGA - San Antonio Gastroenterology Associates, P.A. (4.1 miles)

Parks

  • Woodlawn Lake Park (3.2 miles)
  • Palo Alto Park (5 miles)
  • Lackland Terrace Park (5.8 miles)

Places of Worship

  • Mission Concepcion (3.6 miles)
  • St Ann's Catholic Church (3.6 miles)
  • Primera Iglesia Bautista Mexicana-San Antonio (4 miles)
  • Temple Beth-El (4.1 miles)
  • Mission San Jose (5.1 miles)
  • Muslim Mosque Lackland AFB (5.2 miles)
  • Chapel Hill United Methodist Church (6.1 miles)

Cafes

  • Starbucks (3.6 miles)
  • Starbucks (4 miles)
  • Starbucks (5 miles)

Transportation

  • Exit 567/Fredericksburg Rd/E (3.7 miles)
  • Enterprise Rent-A-Car (5.8 miles)

Theaters

  • Cinemark San Antonio 16 (6.2 miles)

Frequently Asked Questions

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