Retama Manor Nursing Center - San Antonio West
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636 Cupples Road, San Antonio, TX 78237
For more information about senior living options: (844) 490-3973
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Ms. Blanca is always cheerful and upbeat, caring, and makes time to get to know residents and their families. Ms. Yvonne and Darlene are noted for their upbeat attitudes toward patient care. Cathy Hernandez is the best, always going beyond her duties and helping everyone. The CNAs and RNs are described as awesome and supportive. Adrian, the CNA and RN, is there when needed and provides support. The administrator is a beautiful person who listens to needs and gets things done. Cathy, the Activities Director, is a super person who brings engaging activities to residents. The kitchen staff, including Paula, cook good spaghetti and meatballs, and the coffee is delicious. Brittney, the nurse, is a sweetheart who is fast, responsive, and keeps families updated.
The reviews describe the facility as a horrible, dirty, and smelly place, with hallways that reek of urine. Staff are portrayed as rude, unprofessional, and neglectful, with residents sometimes not fed, changed, or bathed. There are alarming claims of unsafe handling of residents, including a video showing employees chasing a patient. Several accounts report delayed or insufficient medical care, such as oxygen not provided promptly and inadequate rounds. Families feel ignored or dismissed by administration, with poor communication and unanswered questions. One review claims a resident died shortly after admission, suggesting neglect or inadequate monitoring. Multiple reviews argue that the facility should be shut down due to ongoing neglect, unsanitary conditions, and unsafe practices.The collection of experiences shared about San Antonio West Nursing and Rehabilitation paints a surprisingly wide spectrum. On one end, reviewers describe a facility that feels grimy and unsafe, with repeated complaints about odors, neglect, and a sense that residents aren't kept clean, fed, or attended to properly. A video circulating online allegedly showing a resident running from the building, with staff pursuing her and then a bystander stepping in to calm the situation, is cited by several people as emblematic of deeper problems. Several comments claim the place has a long history of poor conditions going back to the 1990s, with persistent smells of urine in the halls, disorganized care, and staff who do not always act in the best interests of residents. There are also alarming anecdotes from former employees who say that residents were not fed, changed, or bathed regularly, and that concerns were not adequately addressed when raised. These voices emphasize a perception that accountability and oversight are lacking, and they express genuine concern for the safety and dignity of the people who live there.
Other reviewers echo a different experience, offering a counterpoint to the negative narratives. They describe occasions when staff are attentive, kind, and responsive. Some reviews highlight specific individuals who made a positive impact - people who offered genuine care, checked on residents, and provided a sense of reassurance to families. There are mentions of gratitude toward particular nurses, CNAs, activity directors, social workers, and administrative staff who went above and beyond to support residents and their families. One commenter even notes that the facility's culture can be compassionate and person-centered, with residents forming connections with care teams and with programs and activities that give residents a sense of purpose. In these accounts, the facility is portrayed as a place where competent professionals, when aligned with attentive leadership, can deliver meaningful care and create moments of comfort and dignity for residents.
Within the breadth of experiences, there are several recurring threads about the quality of communication and the feel of daily life at the facility. A number of posts reference the importance of listening and responsiveness: some families report excellent communication from specific staff members who call to share updates about a loved one's health, eating patterns, or overall well-being. Conversely, other reviewers describe frustrating experiences with unhelpful phone manners, incomplete information, and a lack of timely documentation or follow-up. The tension between these realities appears to hinge on which staff members are on shift, how well the administration is functioning, and the degree to which families feel involved and informed about care plans, treatment decisions, and daily routines.
The most emotionally charged entry centers on a deeply painful event: a relative's sudden decline and death shortly after admission. One reviewer recounts that their mother arrived in the evening, supposedly received oxygen, and deteriorated rapidly, with alarming observations about oxygen levels and rounds that did not seem promptly timely or effective. They describe a rough sequence - gasping for air, an oxygen setup that seemed unclear or misapplied, and a death within hours after transfer to the hospital - along with long-standing concerns about how the facility handles emergencies, how quickly staff intervene, and how families are treated in their aftermath. This account emphasizes fear, grief, and a lasting sense of distrust, and it stands in stark contrast to other praise that highlights how patients and families can be supported by a collaborative and compassionate care team.
Despite the negative climate in some reviews, many other voices celebrate notable positives: strong caregiver relationships, enthusiastic activity volunteers, and a kitchen and dietary team that residents and families appreciate. Several testimonials applaud staff who remember residents' names, greet visitors warmly, and treat everyday moments - like meals and activities - with care. Names such as Blanca, Yvonne, Cathy, Kim, Myla, Brandy, and a few others appear repeatedly in glowing terms, as people who contributed to beloved residents' well-being, gave practical help with activities of daily living, or provided emotional support during difficult times. A number of commenters specifically commend the facility's administrators or program coordinators for implementing or maintaining programs that keep residents engaged, hoping to reassure families that their loved ones can still experience meaning and happiness even in a long-term care setting.
In sum, the impressions about San Antonio West Nursing and Rehabilitation are not uniform. Some reviewers describe a facility that fails to meet basic standards of cleanliness, safety, and attentive care, citing odor, neglect, and dangerous lapses in monitoring and oxygen management. Others share stories of dedicated staff, meaningful relationships, and a level of care that gives families confidence and appreciation for the people who work there. The common thread is a call for careful due diligence: prospective families are urged to research thoroughly, visit in person, observe how staff interact with residents, and assess whether the environment and culture align with their loved ones' needs and dignity. The facility clearly hosts a mix of experiences - ranging from troubling allegations to heartfelt praise - underscoring the crucial reality that nursing homes are highly variable in practice and profoundly shaped by daily interactions, leadership, and the people who show up to care for residents every day.
139 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Retama Manor Nursing Center - San Antonio West is an assisted living community located in San Antonio, TX. Our community is designed to provide a comfortable and nurturing environment for seniors who require assistance with daily activities.
Our residents enjoy a wide range of amenities designed to enhance their quality of life. They can pamper themselves at our beauty salon, stay connected with cable or satellite TV and Wi-Fi/internet access, and engage in social activities and games in our gaming room. Our fully furnished apartments provide a cozy and welcoming atmosphere, while each resident also has access to their own private bathroom.
Nutritious meals are an important part of our residents' daily routine, which is why we offer restaurant-style dining where they can enjoy delicious meals prepared by our skilled chefs. We accommodate special dietary restrictions and ensure that residents receive the proper diabetes diet if needed.
We understand the importance of maintaining good physical health as well as mental wellness. That's why we provide a fitness room, where residents can participate in exercise programs tailored to their abilities. We also offer a mental wellness program to support their emotional well-being.
At Retama Manor Nursing Center, we prioritize the safety and security of our residents by providing 24-hour supervision and a 24-hour call system for any emergencies or concerns. Our dedicated staff is available to assist with activities of daily living such as bathing, dressing, transfers, and medication management.
Transportation arrangements are made for non-medical needs as well as transportation to doctors' appointments. Move-in coordination services are also provided to make the transition into our community as smooth as possible.
In addition to the amenities and care services we offer, we strive to enrich our residents' lives through various activities and outings. They can take advantage of concierge services, participate in resident-run activities or scheduled daily activities planned by our staff. We organize planned day trips for them to enjoy local attractions nearby.
Within close proximity to our community are various amenities and services that provide convenience to our residents. We have 2 cafes, 2 parks, 13 pharmacies, 9 physicians, 25 restaurants, and places of worship nearby. In case of any medical emergencies, there are also 3 hospitals within a short distance.
At Retama Manor Nursing Center - San Antonio West, we are committed to providing exceptional care and support to our residents while ensuring they enjoy a fulfilling and engaging lifestyle in a warm and welcoming community setting.
Retama Manor Nursing Center - San Antonio West is located at 636 Cupples Road, San Antonio, TX 78237 in Bexar County, Texas
Retama Manor Nursing Center - San Antonio West on seniors.fyi includes 4 photos including images showing interior, windows, tree, landscaping, dining, wall art, plant, hardwood floor, and more.
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