Retama Manor Nursing Center - San Antonio West in San Antonio, TX
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Information last verified:
636 Cupples Road, San Antonio, TX 78237
For more information about senior living options: (844) 490-3973
The facility has a passionate care team that genuinely cares for residents. The administrator is attentive and effectively addresses residents’ needs. Cathy, the activities director, is described as a super person who enriches daily life for residents. Blanca is cheerful and caring, taking time to know residents and their families, with Yvonne and Darlene sharing the same upbeat attitude toward care. The nurses and CNAs are friendly, attentive, and dedicated to patient care. The facility provides daily programs and activities that engage residents and foster a sense of community. The environment feels like home, with very caring staff and a supportive atmosphere. The meals are good, and the kitchen staff, including coffee service, contribute to a positive experience.
The facility is a horrible place that should be shut down. It is dirty, unsafe, and reeked of urine according to reviewers. Residents are reportedly not fed, changed, or bathed. The staff are described as rude, unprofessional, and unhelpful. There are claims of neglect, poor care, and lack of timely medical attention. The building is run-down with roaches and disorganization in the kitchen and rooms. Oxygen is mishandled or not provided as required, leading to serious harm. Several reviewers accuse the administration of poor response and customer service. One reviewer says a loved one died shortly after admission due to the facility’s neglect.Retama Manor Nursing Center in San Antonio West is best suited for families that need skilled nursing with active rehabilitation and place a premium on a staff-driven, socially engaging environment. The facility shows strength where licensed nurses, physical and occupational therapists, and an on-site activities program deliver routine medical oversight and a sense of daily purpose for residents. For residents who respond to personal attention and consistent staff familiarity, this community can feel like a manageable, supportive place to recover or live long‑term. It is not a hands-off option; success hinges on ongoing family involvement and clear communication with the care team.
However, those who demand uniform cleanliness, predictable safety, and consistently courteous service should consider alternatives. The reviews repeatedly flag odors, questions about sanitation, and uneven safety practices, including rushed or missed rounds and calls that go unanswered. Families concerned about staffing stability, timely attention to emergencies, and respectful interaction with relatives may find the daily reality at Retama Manor variable enough to look elsewhere. For veterans or others with complex medical needs, a facility with a more consistently proactive safety culture may be a wiser choice.
On the positive side, the strongest pro is access to comprehensive medical and rehab services on site, backed by care teams that residents and families can rely on during therapy and daily routines. Several reviews highlight nurses and CNAs who are attentive, communicative, and genuinely engaged in residents’ well-being, and there is frequent praise for activity programming that keeps residents socially connected. When a facility can couple medical oversight with a warm, person-centered atmosphere, that combination reduces anxiety for families. Yet these comforts are tempered by persistent concerns about cleanliness, odors, and occasional lapses in basic safety practices, which can erode trust even when the clinical care is solid.
Specific staff characters matter here. Consistent threads of praise point to caregivers who go beyond routine tasks, including several nurses and aides noted for kindness and responsiveness, and an activities team that helps residents stay engaged with life outside the room. Families frequently mention administration and nursing leadership by name as being available and supportive, which matters when coordinating care and addressing emergencies. The caregiving culture in some shifts appears to shine, with individuals who know residents’ preferences and histories, enabling more personalized daily routines. Those factors can tilt the decision toward Retama Manor for families who value heartfelt, hands-on care when their loved ones can benefit from it.
Yet the other side of the ledger is powerful. A sizable portion of reviews describe a neglected or unsafe environment: rooms smelling of urine, questions about whether residents are being fed or properly hydrated, and reports of delayed med administration or missed rounds. There are anecdotes of serious safety concerns, including in-room incidents and staffing gaps that leave residents underserved at crucial moments. Instances of rude or dismissive communication from staff and a perception of under-resourced management appear in several accounts, along with complaints about cleanliness, linen shortages, and even roaches in some areas. Even when some patients and families have had genuinely positive experiences, these darker patterns cannot be ignored in a decision-making process.
For families weighing options, the prudent course is to tour with a focused checklist: observe cleanliness and odor in common areas and rooms, verify medication administration routines and nurse call responsiveness, and request candid explanations from administration about staffing levels and turnover. Seek recent quality indicators, inspect rehab timelines, and meet direct care teams in different shifts to gauge consistency. If concern levels around safety, hygiene, or respectful communication remain high after these steps, alternatives should be pursued. Retama Manor can still be a viable choice for the right resident and family, but it requires proactive advocacy and a clear tolerance for variability in daily experience.
139 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Retama Manor Nursing Center - San Antonio West is an assisted living community located in San Antonio, TX. Our community is designed to provide a comfortable and nurturing environment for seniors who require assistance with daily activities.
Our residents enjoy a wide range of amenities designed to enhance their quality of life. They can pamper themselves at our beauty salon, stay connected with cable or satellite TV and Wi-Fi/internet access, and engage in social activities and games in our gaming room. Our fully furnished apartments provide a cozy and welcoming atmosphere, while each resident also has access to their own private bathroom.
Nutritious meals are an important part of our residents' daily routine, which is why we offer restaurant-style dining where they can enjoy delicious meals prepared by our skilled chefs. We accommodate special dietary restrictions and ensure that residents receive the proper diabetes diet if needed.
We understand the importance of maintaining good physical health as well as mental wellness. That's why we provide a fitness room, where residents can participate in exercise programs tailored to their abilities. We also offer a mental wellness program to support their emotional well-being.
At Retama Manor Nursing Center, we prioritize the safety and security of our residents by providing 24-hour supervision and a 24-hour call system for any emergencies or concerns. Our dedicated staff is available to assist with activities of daily living such as bathing, dressing, transfers, and medication management.
Transportation arrangements are made for non-medical needs as well as transportation to doctors' appointments. Move-in coordination services are also provided to make the transition into our community as smooth as possible.
In addition to the amenities and care services we offer, we strive to enrich our residents' lives through various activities and outings. They can take advantage of concierge services, participate in resident-run activities or scheduled daily activities planned by our staff. We organize planned day trips for them to enjoy local attractions nearby.
Within close proximity to our community are various amenities and services that provide convenience to our residents. We have 2 cafes, 2 parks, 13 pharmacies, 9 physicians, 25 restaurants, and places of worship nearby. In case of any medical emergencies, there are also 3 hospitals within a short distance.
At Retama Manor Nursing Center - San Antonio West, we are committed to providing exceptional care and support to our residents while ensuring they enjoy a fulfilling and engaging lifestyle in a warm and welcoming community setting.
Retama Manor Nursing Center - San Antonio West is located at 636 Cupples Road, San Antonio, TX 78237 in Bexar County, Texas
Retama Manor Nursing Center - San Antonio West on seniors.fyi includes 4 photos including images showing windows, interior, hardwood floor, television, healthcare, bedroom, tree, landscaping, and more.
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