Rowlett Health and Rehab

Pros

• The management of the facility is top notch.
• Scott, the administrator, is great at addressing the needs of the residents, and Director of Nursing Tanya is really on top of things.
• Their building was clean and well organized.
• Rehab services here are outstanding.
• The Therapy team is skilled, encouraging, and focuses on helping residents reach their goals.
• Rowlett Health and Rehabilitation is an excellent facility.
• Rowlett Health and Rehab is a beautiful facility with superb care.
• Rowlett Health and Rehab has a fantastic team.

Cons

• One reviewer advised not to choose this facility if possible.
• A reviewer described the place as very dangerous, recounting that a mother was left waiting for nurse calls for hours, was found unconscious, and ended up hospitalized and on dialysis due to staff's alleged ignorance and laziness.
• It was noted that when problems arose, staff tended to defend themselves and talk down to families rather than take responsibility.
• The reviewer criticized the facility's communication as extremely poor, leading to care problems on multiple occasions.
• Family members said they were never called to check on a relative in the hospital or to offer condolences after the relative's death.
• A patient reported late pain medications and no one checking on them or bringing water, despite some rehab staff being praised in other contexts.
• One reviewer felt misled by a sales pitch that promised phenomenal care, contrasted with their mom's disappointing experience.
• A reviewer labeled the center as a very dangerous seniors care/rehab facility.

Review

Rowlett Health and Rehabilitation Center comes through in these accounts as a place of striking contrasts: a beautiful, impeccably clean environment with a heartwarmingly attentive therapy and caregiving staff on one hand, and on the other, persistent concerns about communication, consistency, and responsiveness that can color a family's experience in difficult times.

Several voices repeatedly celebrate the facility's physical setting. Reviewers describe it as extremely clean, well organized, and welcoming from the moment you walk through the doors. They note renovations that have modernized the building and made it feel comfortable and home-like, with thoughtful touches that put residents at ease. In particular, the front-facing experiences - welcoming greetings, the sense of structure, and a tidy, appealing atmosphere - stand out as the foundation for many families' initial impressions. The facility's aesthetics aren't just cosmetic; they seem to support a broader sense of reassurance about the standard of care inside.

Leadership and frontline staff receive frequent praise, especially the administrator, Scott, and the Director of Nursing, Tanya. Families say Scott is great at addressing residents' needs and that Tanya is on top of things with day-to-day clinical oversight. The impression of a well-led operation carries through in the way families describe how concerns are handled in real time: "The front office staff is quick to handle concerns," and tours are described as informative and welcoming. The sense is that, when functioning smoothly, the team operates with clear roles, coordinated effort, and a shared commitment to residents' well-being.

The caregiving and therapy teams emerge as some of the strongest threads in these narratives. Many reviewers highlight the kindness, patience, and attentiveness of nurses, aides, and therapists. Families recount moments of genuine care - staff who listen, explain, and advocate for residents. The therapy team, in particular, is praised for being skilled, encouraging, and focused on helping residents reach their goals. One striking anecdote notes a therapist taking time to gently give a patient a manicure, a small but telling example of the level of compassionate attention some residents experience. The overall tone from these accounts is that rehabilitation and daily care are delivered with a high degree of professionalism and sincere concern for each individual.

Gratitude and wholehearted recommendations appear frequently. Several families express deep appreciation for the care their loved ones received, noting the sense of peace and reassurance that comes with knowing someone is being looked after by a capable and compassionate staff. Phrases like "highly recommend," "beautiful facility with superb care," and "the care my mother received" recur, underscoring a widespread belief that Rowlett Health and Rehabilitation can be an excellent choice for those who find a good match with the staff and the pathways of care offered. The strongest endorsements come from families who felt welcomed, supported, and treated with dignity during vulnerable moments, including extended care periods and complex medical needs.

Yet the picture is not uniformly celebratory. Several reviews raise serious concerns about administration-wide communication and the consistency of care across shifts and days. Some families describe a defensive or dismissive stance when problems were raised, rather than taking responsibility and working toward a prompt solution. There are specific references to day versus night nursing staff, and weekday versus weekend dynamics, with complaints that issues were more likely to be addressed or acknowledged during certain times and not consistently across all hours. In these accounts, the experience of care can hinge on who is on shift and how well information is shared between departments, which can lead to frustration and questions about reliability when problems arise.

The most troubling notes center on missed or delayed care and a perceived lack of timely response. Reviewers report instances where nursing staff did not respond quickly to urgent needs at night or on weekends, with calls going unanswered or being met with inadequate follow-through. There are also criticisms of what families perceived as poor communication that could affect a loved one's care plan, including incomplete updates and a lack of proactive outreach during crises. One especially alarming account details a patient going unattended for long stretches, followed by a complicated medical outcome that led to hospital care and later dialysis, prompting the family to describe the experience in stark terms and to question safety and accountability. In another family's account, a cousin did not receive timely outreach or condolences after a loved one's death, leaving relatives with a painful impression of the facility's communication and empathy during bereavement.

Interweaved with these concerns are personal testimonies that reveal a spectrum of experiences. Some reviewers explicitly acknowledge that, while the facility has a lot to offer - cleanliness, welcoming staff, and strong therapy - there are clear opportunities for improvement in how problems are acknowledged and resolved. A few families express that, despite moments of outstanding care and genuine compassion from the therapy team, the overall experience was marred by administrative gaps, inconsistent responsiveness, and less satisfactory interactions with leadership. Conversely, other families recount deeply affirming experiences, describing how staff provided comfort and stability over extended periods, especially during challenging times like dealing with Alzheimer's or memory care needs, and how the quality of care made a real difference in the lives of their loved ones.

Taken as a whole, the collection of feedback suggests a facility with substantial strengths and undeniable warmth in its caregiving and therapeutic communities, paired with notable weaknesses in communication, accountability, and consistent responsiveness across all shifts. The beauty of the building and the immediate kindness of many staff members are tangible positives that many families hold onto, even when navigating difficult experiences. For those considering Rowlett Health and Rehabilitation Center, the reading is nuanced: the environment and some of the caregiving teams can deliver exceptional care and compassion, but prospective families should be prepared to engage actively with administration, ask detailed questions about communication protocols, and seek clarity on how concerns will be escalated and resolved over time. As with many complex care settings, the best outcomes appear linked to a strong alignment between a resident's needs, the staff on duty, and the proactive involvement of families in care planning and follow-up.

This part of Rowlett, Texas offers a variety of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment. With multiple physicians, pharmacies, and a hospital nearby, residents have access to quality healthcare options. Additionally, there are several cafes and restaurants in the area for dining out or grabbing a quick bite to eat. Places of worship are also within reach for those who value spirituality and community involvement. For recreation, there are parks and theaters close by for leisurely activities. Overall, this neighborhood provides a mix of essential services, dining options, and recreational opportunities that can cater to the needs and interests of seniors looking to settle down in a vibrant community like Rowlett.

Physicians

• Internal Medicine Clinic PA (0.2 miles)
• Southern Endocrinology (0.8 miles)
• Rockwall Family Medicine (2.8 miles)
• Rpsc Hand & U.E. Rehabilitation (3 miles)
• Regional Plastic Surgery Center (3 miles)
• Crossroads Women's Health (3 miles)
• Rockwall Surgery Center (3.1 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• Walmart Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.6 miles)

Cafes

• Starbucks (0.7 miles)
• Panera Bread (2.9 miles)
• Eggsquisite Cafe (3.1 miles)
• Starbucks (3.5 miles)
• Starbucks (3.8 miles)
• Black Rock Coffee Bar (6.1 miles)
• Starbucks (6.5 miles)

Places of Worship

• Crossroads Church (1.5 miles)
• Lake Pointe Church (3.1 miles)
• First United Methodist Church (3.6 miles)
• First Christian Church (3.7 miles)
• Lakeshore Church (6.4 miles)
• Casa View Baptist Church (6.5 miles)
• First Baptist Wylie (6.8 miles)

Restaurants

• Nineteen at Rockwall Golf and Athletic Club (2.7 miles)
• Rodeo Goat (2.7 miles)
• Wendy's (2.9 miles)
• Culver's (2.9 miles)
• Taco Bell (2.9 miles)
• Chick-Fil-A (3 miles)
• Chiloso Mexican Bistro (3 miles)

Theaters

• Cinemark (2.7 miles)

Parks

• Squabble Creek Trail (3.3 miles)
• Wylie Community Park (5.8 miles)
• Bear Creek Playground at the corner (7.9 miles)
• East Fork Park (7.9 miles)
• Travis Ranch Park (8.6 miles)

Hospitals

• Texas Health Presbyterian Hospital Rockwall (3.6 miles)