San Remo in Richardson, TX
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Information last verified:
3550 North Shiloh Road, Richardson, TX 75082
For more information about senior living options: (844) 490-3973
They are very pleased with all aspects of the facility. The therapy is on target. The nursing staff is kind and caring. Maintenance responds quickly. Activities are very encouraging. They would recommend this facility to others. The staff are attentive and professional in caring for residents. The executive director exceeded expectations and was hands-on with families. Ciara Runyan is thoughtful, kind, and extremely helpful. Carmen Runyan is outstanding and truly cares for residents.
The facility is described as awful, with the nurses giving very little care, especially on weekends. Call bells go unanswered for hours and staff often silence or ignore alarms. Basic supplies and wound care are missing or delayed, with residents waiting days for dressings or replacement bags. The food is deplorable, with tiny portions and quality described as worse than hospital meals. Hygiene is neglected, with residents not being showered for a week and obvious signs of neglect. Medication management is dangerous, including withholding meds, changing doses without doctors’ consent, and even overdoses. Management is portrayed as unprofessional, with the executive director described as rude and policies seen as cash-driven rather than patient-focused. Residents have nearly died from choking or aspiration due to inadequate supervision and poor care. Theft of personal items is reported, with belongings frequently going missing and insufficient safeguards.San Remo in Richardson, Texas, is best suited for families pursuing post-acute rehab where therapy momentum and a genuinely caring nursing staff can drive meaningful recovery. The community tends to shine for residents who respond to structured physical and occupational therapy and who value a homey, well-maintained setting in which staff consistently know residents by name. The experience is frequently described as personal and attentive: therapy that hits targets, nurses who are kind and present, and a maintenance crew that resolves issues quickly. The building offers appealing amenities and a welcoming vibe, from the concierge to the in-house salon or the activity program led by a proactive director. In short, San Remo rewards families seeking a compassionate, outcomes-focused rehab stay with a warm, human touch.
Yet this is not a universally flawless option. A number of reviews flag gaps in reliability and communication that can undermine a loved one’s comfort and safety. Some residents or families report long delays in call-bell responses, weekend staffing gaps, or permissions that arrive late. Other accounts describe uneven wound-care quality, inconsistent medication management, and disorganization around admissions or discharges. Personal items have reportedly vanished, and some families question whether the facility has enough front-line staff to sustain constant, attentive care. These themes recur enough to demand serious consideration from families who cannot tolerate uncertainty or who require steady, predictable care routines.
On the plus side, the rehab and nursing teams at San Remo draw strong praise from families who see tangible progress. Physical and occupational therapy are described as thorough and effective, with patients walking again after injuries and post-surgical recoveries. The nursing staff often earns admiration for compassion, competence, and hands-on involvement in care plans, with several nurses and the Director of Nursing singled out for going above and beyond. The facility’s aesthetic and culture reinforce a sense of security: a beautiful, clean environment, staff who greet residents by name, and engaging activities that keep people connected to the community. These strengths translate into smoother transitions home for many residents.
However, the negative reports carry serious weight. Accounts describe call bells left unanswered for extended periods, refusals to fulfill orders, and gaps in wound care that frustrate families and raise safety concerns. There are claims of inconsistent staffing on weekends, shortages of medical supplies, and lapses in medication administration. In some cases, families recount near-miss or actual adverse events, including concerns about choking or infection, and even a troubling incident involving medication management that led to a hospital transfer. Administrative communication is repeatedly criticized, with some families alleging poor accountability and difficult discharge processes. Taken together, these experiences point to a facility capable of high-quality care in some shifts and with some teams, but uneven performance that cannot be ignored.
Decision-making should weigh these realities against rehabilitation goals and risk tolerance. San Remo can be an excellent fit for families wanting strong therapy outcomes, a warm staff culture, and a facility that feels like a home away from home, provided there is rigorous oversight and clear expectations. Prospective residents should insist on meeting the Director of Nursing and the therapy leadership, request a written care plan, and observe response times during a busy shift. Check current staffing levels, especially on weekends, and verify wound-care protocols and medication reconciliation practices. If the priority is consistent, predictable care and dependably safe management of complex medical needs, it may be prudent to explore alternatives with steadier staffing and fewer reported gaps.
Bottom line: San Remo Richardson offers a compelling blend of compassionate nursing, strong therapy, and a bright, welcoming atmosphere that can yield real recovery for the right resident. For families willing to police the care, advocate for robust protocols, and tolerate some variability in staffing, it can be a very solid choice. For those who demand unwavering reliability, prompt call-light responses, consistently high-quality wound and med management, and transparent administration, alternatives may deliver more peace of mind. If choosing San Remo, enter with a concrete plan, insist on direct lines of communication, and monitor care closely from day one. The decision should hinge on whether the rehab-focused strengths align with an appetite for vigilant oversight and a willingness to address any gaps head-on.
112 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (13 miles away) Dallas-Fort Worth International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.San Remo in Richardson, TX is a premier assisted living community that offers a wide range of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents. The community features a beauty salon for residents to maintain their grooming needs, along with access to cable or satellite TV for entertainment purposes. Additionally, San Remo provides community-operated transportation services to enable residents to easily access various destinations.
The computer center allows residents to stay connected with their loved ones through technology, while the dining room offers restaurant-style dining experiences where nutritious and delicious meals are served. The fitness room promotes an active lifestyle, while the gaming room provides opportunities for recreation and socialization. Residents can also enjoy the serene outdoor space and garden area.
Housekeeping services ensure that living spaces are always clean and well-maintained. Each resident enjoys the comfort of fully furnished apartments with private bathrooms and kitchenettes. Move-in coordination assistance is available to facilitate a smooth transition.
San Remo understands the importance of maintaining good health, both physically and mentally. That's why it offers wellness programs, high-speed internet access, and transportation arrangement for non-medical purposes as well as doctor's appointments.
In terms of care services, San Remo ensures 24-hour call system and supervision for safety and peace of mind. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by caring staff members. Residents with special dietary restrictions have their needs accommodated through diabetes diet options and other specialized menus. Medication management is also available to ensure proper administration.
Residents at San Remo can enjoy an array of activities including concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. In close proximity to numerous pharmacies, physicians' offices, restaurants, transportation options, and theaters; San Remo offers convenience in accessing essential amenities within the local area.
Overall, San Remo in Richardson provides a nurturing environment where residents receive personalized care and support, while enjoying a vibrant and engaging lifestyle.
This area of Richardson, Texas offers a variety of amenities and services that would be beneficial for senior living. With multiple pharmacies within a short distance, access to medication and healthcare is convenient. There are also several dining options ranging from fast food to sit-down restaurants, catering to different preferences. Nearby medical facilities such as Baylor Medical Plaza and Elizabeth Jekot Breast Imaging Center provide quality healthcare services. Transportation options include the Arapaho Center Station for easy access to public transit. For leisure activities, there are theaters like Alamo Drafthouse Cinema and places of worship for spiritual fulfillment. Additionally, parks like Lochwood Park offer opportunities for outdoor recreation and relaxation. Overall, this area provides a well-rounded community with essential resources for seniors looking to settle in the Richardson area.
San Remo is located at 3550 North Shiloh Road, Richardson, TX 75082 in Dallas County, Texas
San Remo on seniors.fyi includes 10 photos including images showing interior, building, architecture, living room, decor, landscaping, salon, exterior, and more.
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