San Remo

Pros

• The staff at San Remo provides excellent care and keeps families well-informed about their loved ones' progress.
• Residents are generally content and well cared for, with many positive interactions noted between staff and residents.
• The therapy and nursing staff receive high praise for their professionalism, empathy, and attentive care.
• The facility is clean, well-maintained, and offers a pleasant atmosphere with a Mediterranean feel.
• Families appreciate the communication from the nursing team, including weekly updates on patient care.
• Many reviews highlight the quality of food as good and enjoyable for residents.
• Activities provided by the Activities Director keep residents engaged and stimulated, contributing to their overall happiness.
• Family members express gratitude for the care received by their loved ones, often stating they would recommend San Remo to others in need of rehabilitation services.

Cons

• The response time for assistance requests was slow, and some calls went unanswered.
• The food quality was poor and unappetizing, described as unsuitable even for pets.
• There were complaints about dirty linens not being changed until the situation escalated.
• Housekeeping did not clean rooms or bathrooms for extended periods.
• The administrative staff exhibited uncaring and rude behaviors, with reports of lost personal items.
• There were issues with patient communication and a lack of organization during discharges.
• Staff in the Covid unit were reported to be unresponsive when help was needed.
• Concerns were raised about inadequate diabetes management and overall patient care issues leading to potential health risks.

Review

San Remo Rehabilitation Center has received a wide range of feedback from families and patients regarding their experiences, illustrating both the strengths and weaknesses of the facility. Many reviews express heartfelt gratitude towards specific staff members, particularly nurses and caregivers, who have provided exceptional care and support. One family member noted how an MDS nurse kept them informed about their grandfather’s condition, while another praised the attentiveness of nurses like Christina and Favor, highlighting their empathy and professionalism. The therapy staff also garnered significant praise for their approach to rehabilitation, with several reviewers noting the high quality of physical therapy provided.

Despite the commendable aspects of San Remo's care, some reviewers identified concerns regarding staffing shortages. While many described clean facilities with good amenities—such as kitchens in patient rooms and engaging activities—the underlying longing for more staff is evident in multiple accounts. For instance, one family member mentioned that although they were generally pleased with cleanliness and staff attentiveness, there were times when responsiveness to call buttons could be significantly improved. This sentiment resonated with other reviews that indicated a delayed response time when assistance was requested via call buttons.

The food service at San Remo has also evoked mixed reactions among residents and their families. Some found the meals to be satisfactory or even enjoyable, while others expressed serious dissatisfaction with food quality. Reports of cold meals arriving late or unappetizing items being served created notable frustration for some patients. Additionally, there were allegations concerning diabetes management; one reviewer reported a drastic spike in blood sugar levels during their stay indicative of inadequate dietary oversight.

In terms of overall ambiance and environment, many reviewers noted that San Remo presented a pleasant atmosphere characterized by cleanliness and aesthetic appeal. Several families highlighted how well-maintained the facility appeared, refuting any initial fears they had prior to admitting loved ones. The presence of outdoor windows or courtyards was particularly appreciated because it contributed to a brighter living space for residents recovering or receiving long-term care.

However, not all experiences were positive—several reviews pointed out issues related to communication from administrative staff as well as general organizational problems during discharge processes. A family detailed how disorganized the discharge experience felt; items were not ready when needed and communication lapses left them feeling frustrated after trying desperately to reach someone for assistance. Such complaints raise important questions about operational efficiency within the facility.

Ultimately, while many families left San Remo expressing gratitude toward individual caregivers who exhibited compassion and dedication in assisting patients through rehabilitation processes or daily needs—even amidst challenges faced—there remains substantial room for improvement in areas such as staffing consistency, administrative responsiveness, food service quality, and organization during critical transitions like discharges. It appears that enhancing these facets could substantially elevate overall patient satisfaction at San Remo Rehabilitation Center moving forward while maintaining its strengths in nursing care and therapeutic services.

This area of Richardson, Texas offers a variety of amenities and services that would be beneficial for senior living. With multiple pharmacies within a short distance, access to medication and healthcare is convenient. There are also several dining options ranging from fast food to sit-down restaurants, catering to different preferences. Nearby medical facilities such as Baylor Medical Plaza and Elizabeth Jekot Breast Imaging Center provide quality healthcare services. Transportation options include the Arapaho Center Station for easy access to public transit. For leisure activities, there are theaters like Alamo Drafthouse Cinema and places of worship for spiritual fulfillment. Additionally, parks like Lochwood Park offer opportunities for outdoor recreation and relaxation. Overall, this area provides a well-rounded community with essential resources for seniors looking to settle in the Richardson area.

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.9 miles)
• Walgreens (2.6 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (3.8 miles)
• Walgreens (4.1 miles)

Restaurants

• McDonald's (1.3 miles)
• Pangea (1.6 miles)
• Little Caesars Pizza (1.7 miles)
• Sonic Drive-In (1.8 miles)
• Waffle O’licious (2.1 miles)
• McDonald's (2.6 miles)
• Tavern on the Square (3 miles)

Physicians

• Baylor Medical Plaza (2.1 miles)
• Elizabeth Jekot Breast Imaging Center (3.3 miles)
• Eye Care Associates (5.9 miles)
• Eminent Medical Center (6.3 miles)
• Eye 2 Eye Vision (7.5 miles)
• The ENT & Allergy Centers of Texas (7.7 miles)
• Pediatric Associates of Dallas (7.9 miles)

Transportation

• Arapaho Center Station (3.5 miles)
• Park Lane Station (8 miles)

Theaters

• Alamo Drafthouse Cinema (4.3 miles)
• Alamo Drafthouse Lake Highlands (7.2 miles)

Places of Worship

• Shiloh Missionary Baptist Church (5.1 miles)
• Ridge Pointe Fellowship (6.9 miles)
• Redeemer Bible Church (7 miles)
• Episcopal Church Of The Transfiguration (7.1 miles)
• Crossroads Church (7.7 miles)
• Chase Oaks Church (8.4 miles)

Cafes

• Starbucks (5.9 miles)
• Black Rock Coffee Bar (6.2 miles)
• Starbucks (6.4 miles)
• Red Truck Cafe (6.9 miles)
• Starbucks (8.1 miles)
• Starbucks (8.1 miles)

Parks

• Lochwood Park (6.6 miles)
• R.P Brooks Park (6.9 miles)
• Wylie Community Park (8.4 miles)

Hospitals

• Texas Health Presbyterian Hospital Dallas (7.4 miles)
• Baylor Scott & White Medical Center (8.3 miles)