San Remo
Save3550 North Shiloh Road, Richardson, TX 75082
For more information about senior living options: (844) 490-3973
Across a spectrum of experiences, San Remo Rehab emerges in these accounts as a place where remarkable rehabilitation and deeply compassionate care can coexist with serious concerns about staffing, safety, and day-to-day operations. Several families sing praises for particular nurses and therapists who went above and beyond, while others recount unsettling lapses that left loved ones vulnerable. Taken together, the narrative reveals both the high potential of the facility to deliver life-changing recovery and the urgent need for improvements in consistency, oversight, and everyday nursing care.
The most glowing tributes center on the skill and warmth of individual caregivers. One family expresses heartfelt gratitude for two standout nurses, Rebecca D. and Darcy U., whose expertise and compassion made a significant difference in caring for a beloved husband. They commend not only their clinical acumen but the tenderness and encouragement that accompanied every interaction. In addition to these nurses, the writer also thanks Christine, Carmen, Kim, and the broader San Remo team for their dedication and support. The sentiment is clear: when the staff are attentive, knowledgeable, and kind, the experience can feel life-affirming for families navigating rehab and recovery.
Reinforcing the positive view, another account highlights the transformative power of San Remo's rehabilitation services. After a serious fall and a hip fracture, the aunt's progress is described as miraculous, with the physical therapy team performing "miracles" and the nursing staff offering robust emotional support. The therapists - both physical and occupational - are praised for meeting the patient where she was, tolerating pain and frustration, and celebrating every small victory. This narrative emphasizes not only physical gains but a restored sense of mobility and confidence that continues to grow as she strengthens and approaches discharge.
A similar thread runs through a second aunt's story, detailing how the rehab team helped her regain strength and mobility following a devastating fall. The therapists' patience, expertise, and ability to motivate the patient with gradual, achievable milestones are highlighted as key factors in her recovery. The family notes she is expected to be released soon, and they express gratitude for how the team supported her emotional well-being along with her physical rehab, underscoring how integral psychosocial care is during rehabilitation.
There is also a very positive depiction of wound care, focusing on a grandfather who arrived with a severe and stubborn leg wound. The wound care team is described as exceptional - meticulous, gentle, and highly knowledgeable. They implemented a clear, modern treatment plan, explained each step, and alleviated the family's anxieties. Over time, the wound began to close steadily under their care, and the family credits this diligent, expert approach with helping him regain mobility and improve his overall condition.
Yet for every tale of exemplary care, there are equally strong concerns voiced by others. One current patient's experience paints a starkly different picture: a first-time rehab patient who faced significant delays and safety concerns. Requests for assistance were delayed for hours, a cream for a bedsore was not clearly labeled and came from an unidentifiable source, and an ice pack for a surgical area was substituted with an improvised, non-medical solution in a large garbage bag. The patient reports being told that ice packs were reserved for certain "special" patients, reflecting policy-driven limitations that felt arbitrary and unsafe. This account points to broader administrative and operational issues that create real distress for patients who are seeking relief and recovery.
Further experiences sharpen the concern: several reviews describe weekend staffing gaps, poor overall care, and a troubling lack of basic supplies. One account notes that the AC was broken for two weeks, a sign of ongoing comfort and safety problems. Another person describes a failure to have essential medical supplies - such as a replacement colostomy bag - available, resulting in avoidable delays and discomfort. While some patients acknowledge that the wound care staff were competent, they still criticize the broader nursing and support teams for inconsistent performance, leaving families feeling exposed to avoidable hazards.
A particularly harsh portrait centers on a general sentiment that "San Remo was awful." The review highlights nurses who gave very little care, especially on weekends, and notes a lack of basic provisions across the facility. The patient recounts a personal experience with a missing medical supply, poor daily care, and a sense that the rest of the staff did not know how to respond to urgent needs. The writer's conclusion is unequivocal: avoid this place for someone you love, given the gap between what is promised and what is delivered on a routine basis.
Several reviews compound the concern by describing a broader pattern of neglect and mismanagement. Call bells were said to go unanswered for hours, and when responses did occur, they were followed by a quick, unsatisfactory cessation of attention. Food quality and portions were criticized as being worse than substandard, to the point of needing external supplements. A recurring theme is that while some staff members may perform well, the overall culture and communication at the facility can undermine quality care, leaving families feeling the difference between individual acts of kindness and systemic reliability.
Worsening the sense of alarm, a detailed account centers on a patient who required wound dressing changes and proper wound care therapy but found that staff either lacked the necessary experience or the equipment to do the job correctly. The patient's condition deteriorated, prompting a return to the hospital for another operation. In this narrative, the absence of consistent wound care, misattribution of responsibility to nurses who did not have the appropriate tools, and the repeated failure to address pressing wounds created a cycle of frustration and risk.
Perhaps the most troubling stories involve a grandmother with dementia who was placed in a room at the end of a hallway, largely out of staff sight. When visited, the family discovered blood-stained carpet and a trash bin filled with bloody tissues, with no nurse having noticed or addressed it. Even more alarming was the revelation that she had not received a shower for an entire week, leaving her hair severely matted. When the family raised these concerns, the weekend manager acknowledged that hygiene should be part of daily care, yet the staff continued to point fingers and avoid responsibility. With the patient's safety and wellbeing at stake, the family was pressured to consider taking her home because she repeatedly attempted to leave rehab. In this story, dementia and safety needs collided with insufficient staffing and accountability, resulting in heartbreak and ongoing frustration for the family.
Taken together, these reviews present a facility with two distinct faces. On one hand, San Remo Rehab is capable of delivering extraordinary rehab outcomes and compassionate, expert care through dedicated professionals who inspire mobility, confidence, and renewed hope in patients and families. On the other hand, it struggles with systemic gaps that affect safety, consistency, and daily care - gaps that manifest as long wait times, supply shortages, inconsistent wound and hygiene care, and a culture that can lack accountability. The juxtaposition of these experiences underscores the importance of ongoing oversight, clear communication, and a robust staffing model to ensure that the best possible care is reliably available to every patient every day.
San Remo in Richardson, TX is a premier assisted living community that offers a wide range of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents. The community features a beauty salon for residents to maintain their grooming needs, along with access to cable or satellite TV for entertainment purposes. Additionally, San Remo provides community-operated transportation services to enable residents to easily access various destinations.
The computer center allows residents to stay connected with their loved ones through technology, while the dining room offers restaurant-style dining experiences where nutritious and delicious meals are served. The fitness room promotes an active lifestyle, while the gaming room provides opportunities for recreation and socialization. Residents can also enjoy the serene outdoor space and garden area.
Housekeeping services ensure that living spaces are always clean and well-maintained. Each resident enjoys the comfort of fully furnished apartments with private bathrooms and kitchenettes. Move-in coordination assistance is available to facilitate a smooth transition.
San Remo understands the importance of maintaining good health, both physically and mentally. That's why it offers wellness programs, high-speed internet access, and transportation arrangement for non-medical purposes as well as doctor's appointments.
In terms of care services, San Remo ensures 24-hour call system and supervision for safety and peace of mind. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by caring staff members. Residents with special dietary restrictions have their needs accommodated through diabetes diet options and other specialized menus. Medication management is also available to ensure proper administration.
Residents at San Remo can enjoy an array of activities including concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. In close proximity to numerous pharmacies, physicians' offices, restaurants, transportation options, and theaters; San Remo offers convenience in accessing essential amenities within the local area.
Overall, San Remo in Richardson provides a nurturing environment where residents receive personalized care and support, while enjoying a vibrant and engaging lifestyle.
This area of Richardson, Texas offers a variety of amenities and services that would be beneficial for senior living. With multiple pharmacies within a short distance, access to medication and healthcare is convenient. There are also several dining options ranging from fast food to sit-down restaurants, catering to different preferences. Nearby medical facilities such as Baylor Medical Plaza and Elizabeth Jekot Breast Imaging Center provide quality healthcare services. Transportation options include the Arapaho Center Station for easy access to public transit. For leisure activities, there are theaters like Alamo Drafthouse Cinema and places of worship for spiritual fulfillment. Additionally, parks like Lochwood Park offer opportunities for outdoor recreation and relaxation. Overall, this area provides a well-rounded community with essential resources for seniors looking to settle in the Richardson area.
San Remo is located at 3550 North Shiloh Road, Richardson, TX 75082 in Dallas County, Texas
San Remo on seniors.fyi includes 10 photos including images showing interior, building, architecture, landscaping, exterior, salon, living room, decor, and more.
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