Landmark Of Plano Rehabilitation And Nursing Cente

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  • Interior

    A modern living room setup featuring a gray sofa, two armchairs, and a TV mounted on the wall.

  • Outdoors

    An exterior view of a single-story office building with surrounding trees and a parking lot.

  • Decor

    A contemporary living room featuring a gray sofa and armchairs, illuminated by natural light through the window.

  • Bedroom

    A spacious and well-lit hospital patient room featuring blue bedding and comfortable seating.

  • Windows

    A well-lit hospital room featuring two patient beds with blue bedding, an armchair, and a window allowing natural light.

  • Dining

    A spacious dining area featuring multiple tables and chairs, designed for casual gatherings.

  • Exercise Equipment

    A sleek elliptical machine designed for an effective cardio workout, accompanied by a set of fitness tools.

  • Rehabilitation

    A well-equipped physiotherapy room featuring various exercise tools and a treatment table.

Landmark Of Plano Rehabilitation And Nursing Cente

1621 Coit Road, Plano, TX 75075

For more information about senior living options: (844) 490-3973

4 from 31 reviews
5 stars
21
4 stars
2
3 stars
1
2 stars
1
1 stars
6

Skilled Nursing Facility

Overall Review of Landmark Of Plano Rehabilitation And Nursing Cente

Pros

  • pro Linda Oleru provided outstanding care and transportation assistance for Mr. Kelvin Smith, with excellent customer service.
  • pro Landmark Memory Care Facility has been phenomenal, with staff who are exceptionally kind, compassionate, and attentive.
  • pro The Landmark administrative team is outstanding - approachable, responsive, and willing to go the extra mile.
  • pro The facility is clean, well-maintained, and thoughtfully designed with safety in mind, offering a secure and nurturing environment.
  • pro The staff consistently demonstrate professionalism and empathy.
  • pro The Landmark team has provided care and support that has made the journey easier, delivering dignity, respect, and compassion.
  • pro The staff are welcoming and friendly, and the facility is clean.
  • pro The new management and staff, including Nurse Millie, Nurse Naveed, Carrie, Lizette, and Mousaid, are very nice and humble.
  • pro The rehab team is top-notch, and Administrator Jerrill is respectful and approachable.
  • pro The food is good and looks delicious.
  • pro The facility is beautiful, clean, and well-run.

Cons

  • pro The rehab experience was described as the worst ever, due to extreme understaffing and residents left in bed for days.
  • pro The stay was described as miserable because of severe understaffing (often one nurse and one aide for eight beds) with little doctor contact and even mold behind the toilet.
  • pro The facility was deemed unprofessional and uncaring, with residents at risk from neglect and insufficient staffing.
  • pro A family member allegedly suffered neglect leading to infection and pneumonia, resulting in hospitalization and death, with the reviewer calling the place the worst.
  • pro The DON allegedly tried to discharge a patient by ambulance, an act described as patient dumping.
  • pro Breakfast was reported as a poor experience where food was placed out of reach and help was not promptly provided.
  • pro The reviewer warned others not to place loved ones there, stating the facility's neglect could be deadly.

Review

Across a broad range of experiences, Landmark Memory Care (Landmark of Plano) emerges in these reviews as a place where many families found remarkable compassion, attentive care, and a consistently clean, safe environment, while a smaller subset recounts deeply troubling incidents that suggest serious gaps in staffing, responsiveness, and patient advocacy. Several reviewers praise specific individuals and teams who made a meaningful difference in their loved ones' days, even as others raise urgent concerns about safety, pain management, and overall quality of care.

A common thread is the personal attention residents received from many staff members. Linda Oleru, Assistant Director of Nursing, is repeatedly singled out for exceptional assistance with care and transportation, with reviewers noting that she went "out of her way" to help and delivered outstanding customer service. Families repeatedly point to the kindness, compassion, and willingness of front-line staff to respond to needs quickly. The administrative team, including Elizabeth (the administrator), Jerrill, and Lizette in the front office, is described as approachable, responsive, and consistently willing to go the extra mile to answer questions and support families. Within the culinary and therapy teams, reviewers also highlight dedicated, humble, and trustworthy colleagues - names such as Mousaid in the kitchen and the therapy staff - who helped create a warm, homelike atmosphere that many families associate with dignity and respect for their loved ones.

Several comments emphasize the facility's environment as a core strength. Reviewers describe Landmark as clean, well-maintained, and thoughtfully designed with safety in mind. The building is portrayed as modern and fresh, with a welcoming ambiance that contributes to the sense that residents are in a secure, nurturing space. The staff's professionalism and empathy are frequently cited as distinguishing features, with families noting that staff members from all departments demonstrate proficiency in elder care and a genuine concern for the well-being of residents. The sense of community extends beyond day-to-day tasks to include emotional support and friendly encouragement, helping families feel reassured that their loved ones are receiving attentive, respectful care.

There is also acknowledgment of leadership changes and new teams bringing positive changes. Several reviewers mention improvements under a new management team described as humble and approachable, with renewed focus on communication and collaboration. Positive remarks about specific leaders - such as the administrator and other managers - underscore a belief that Landmark has built a strong, caring culture that can adapt to residents' needs while maintaining a high standard of service. Some reviewers even point to renewed competitiveness in the rehab/therapy program, calling it a strong option for skilled care and highlighting the dedication of the therapy team and administrators who strive to keep families informed.

Yet the feedback is not uniformly glowing. A substantial portion of the reviews documents severe concerns about care quality and safety. In one highly critical account, a reviewer described a sequence of distressing events that included alleged patient dumping, a fearsome confrontation with the Director of Nursing (DON), and an ambulance transfer that occurred without clear justification. The account alleges that pain management was mismanaged, that the patient was denied necessary medications, and that risky, painful measures were taken without appropriate relief or investigation. The reviewer describes screaming in pain and being kept in a painful position, followed by a claimed delay in securing proper care and medications, with a later demand to weigh the patient using restraints and a sling. The reviewer portrays a pattern of neglect and a swift, crisis-driven response that culminated in a frightening overnight experience. Such a testimony raises urgent questions about patient advocacy, communication, and the facility's policies during medical and post-acute events.

More broadly, some reviewers describe significant understaffing and its consequences. They report limited nurse and aide availability, delays in responding to call bells, and a sense that urgent medical attention could be inconsistent. One reviewer recounts a rehab stay that felt rushed and inadequately staffed, contributing to concerns about the pace and quality of therapy. There are complaints about environmental issues such as mold behind a toilet and concerns about hydration and monitoring that culminated in hospital transfers. Others recount administrative hurdles with Medicare or Social Security transfers, even as they credit certain staff members with resolving problems or facilitating needed arrangements. Taken together, these negative reports underscore a perception that safety, communication, and timely care can vary by day or by unit within the same facility.

Despite the heavy criticisms, many reviews emphasize the importance of evaluating Landmark based on current conditions and personal visits. The positive narratives highlight staff who connect with residents on a human level, the willingness of administrators to listen and act, and a facility environment that promotes dignity and comfort. The negative accounts serve as a cautionary note about potential variability in staffing levels, response times, and adherence to pain management and patient safety standards. For families considering Landmark of Plano, the takeaway is a nuanced one: there are clear strengths in compassionate care, a welcoming atmosphere, and engaged leadership, but there are also serious concerns raised by some residents and families that warrant careful, firsthand assessment.

In the end, Landmark Memory Care appears to be a place where many residents receive genuinely compassionate and personalized attention, helping families feel supported and hopeful about their loved ones' well-being. At the same time, the reviews call for vigilance and due diligence - visiting in person, speaking with multiple care team members, and asking pointed questions about staffing ratios, pain management protocols, and incident responses. The facility's strongest advocates emphasize the difference that dedicated staff and proactive administration make in daily life and in moments of crisis, while the most critical voices remind prospective families that consistent, high-quality care must be demonstrated in every shift and every interaction.

Features

Housing

  • 160 resident community capacity 160 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Dallas Love (13 miles away) Dallas Love (13 miles away)
  • Dallas-Fort Worth International (18 miles away) Dallas-Fort Worth International (18 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Landmark of Plano Rehabilitation and Nursing Center is a premier assisted living community located in the vibrant city of Plano, Texas. Our community offers a range of amenities and care services to ensure the comfort, convenience, and well-being of our residents.

Residents can take advantage of our beauty salon for their grooming needs and enjoy their favorite shows with cable or satellite TV in the privacy of their own rooms. For those looking to stay active, our fitness room is equipped with state-of-the-art equipment. Additionally, residents can engage in various activities in our gaming room or relax in our small library.

Our dining experience is akin to that of a restaurant with restaurant-style dining and special dietary restrictions catered to individual needs. For added convenience, we offer housekeeping services and move-in coordination assistance.

The Landmark of Plano Rehabilitation and Nursing Center provides numerous care services including 24-hour call system for emergencies and 24-hour supervision for added peace of mind. Our compassionate staff assists with activities of daily living such as bathing, dressing, transfers, and meal preparation. Medication management ensures that residents receive their prescribed medications on time.

We also prioritize mental wellness with our dedicated mental wellness program. Transportation arrangement is available for non-medical needs as well as scheduled transportation to doctors' appointments. A wellness center is accessible for residents looking to maintain their health.

Our beautiful outdoor space features a garden where residents can relax amidst nature. Wi-Fi/high-speed internet keeps residents connected with loved ones virtually.

Within close proximity to our community are numerous amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Residents have easy access to these facilities should they desire a change of scenery or need medical attention.

At Landmark of Plano Rehabilitation and Nursing Center, we strive to create an environment that promotes independence, socialization, and overall well-being for our residents.

Nearby Places of Interest

Physicians

  • The ENT & Allergy Centers of Texas (0.1 miles)
  • Eminent Medical Center (1.7 miles)
  • Dhat (2 miles)
  • Plano Orthopedic & Sports Medicine Center (2.2 miles)
  • Eye Care Associates (3 miles)
  • Dallas Associated Dermatologists (3.8 miles)
  • Touchstone Imaging Plano (4.1 miles)

Pharmacies

  • CVS Pharmacy (0.4 miles)
  • Walgreens (1.5 miles)
  • Walgreens (2.1 miles)
  • CVS Pharmacy (2.4 miles)
  • Walgreens (2.5 miles)
  • CVS Pharmacy (3.1 miles)
  • CVS Pharmacy (3.3 miles)

Hospitals

  • The Heart Hospital Baylor Plano (1.3 miles)
  • Texas Health Presbyterian Hospital Plano (4.2 miles)

Cafes

  • Mimi's Star Cafe (1.8 miles)
  • Mozart Bakery (3.3 miles)
  • Red Truck Cafe (3.4 miles)
  • Starbucks (3.4 miles)
  • Starbucks (6.1 miles)

Parks

  • Russell Creek Park (1.9 miles)
  • Memorial Park (3.2 miles)
  • Windhaven Meadows Park (3.4 miles)
  • Hoblitzelle Park (4.1 miles)
  • Coyote Creek Park (4.5 miles)
  • Arbor Hills Nature Preserve (5 miles)
  • Addison Circle Park (5.3 miles)

Restaurants

  • Eddie's Diner (2 miles)
  • Sonic Drive-In (2 miles)
  • Braum's (2.5 miles)
  • Lekka (2.7 miles)
  • Rodeo Goat (3.1 miles)
  • Guitars & Growlers (3.5 miles)
  • King Buffet (3.6 miles)

Places of Worship

  • Shiloh Missionary Baptist Church (3.9 miles)
  • Prestonwood Baptist Church (4.2 miles)
  • Chase Oaks Church (5.3 miles)
  • Episcopal Church Of The Transfiguration (5.6 miles)

Theaters

  • Cinemark (3.9 miles)
  • Alamo Drafthouse Cinema (5.3 miles)
  • Cinemark Holdings (5.6 miles)

Transportation

  • Arapaho Center Station (4.8 miles)

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