Brookdale Collin Oaks

Pros

• Residents appreciate the friendly and accommodating staff at Brookdale Collin Oaks, making them feel welcomed and cared for.
• Many families have noticed that their loved ones are happy and thriving in the facility, enjoying both the activities and the social opportunities available.
• The activities director is highly praised for her kindness and ability to create engaging events that residents genuinely enjoy.
• The memory care unit has received commendations for its exceptional care, with staff being described as patient, kind, and attentive.
• Families feel reassured knowing their loved ones are being treated well and are in a clean, well-maintained environment.
• Residents express satisfaction with the variety of activities offered, which contribute to an enjoyable living experience.

Cons

• The mother’s room consistently has a sewage odor, and the front desk phone hasn't worked for weeks.
• There are complaints about the food being terrible, with mealtimes not being enjoyable and lacking healthy options.
• Some caregivers need to be more patient and caring, as there have been instances of mean and uncaring attitudes from certain staff members.
• The laundry service is inadequate, with clothes left in baskets instead of being hung up or properly taken care of.
• Medication management has been chaotic, with delays in administering prescribed doses and lack of adherence to scheduled times.
• Residents have complained about having to call multiple times for pain medication, leading to long wait times even though the nurse's station is nearby.
• Concerns were raised about missed meals or snacks when residents asked for food outside regular meal hours.
• The stated activities regarding culinary offerings do not match the reality of what is served, leading to disappointment among residents and families.
• There appears to be a lack of accountability from management when issues are reported by residents or their families.
• Some rooms were found unclean upon move-in, including instances of urine on fixtures that had not been properly attended to by staff.

Review

In the quest for a suitable assisted living facility, Brookdale Collin Oaks has received mixed reviews from families regarding their experiences. While many families have praised this community for its friendly staff and engaging activities, others have raised serious concerns about various aspects of care that need addressing. This reflection aims to encapsulate both the commendable features and the troubling issues highlighted by residents' families.

One of the recurring themes in positive reviews is the sense of warmth and community created by the staff at Brookdale Collin Oaks. Many family members noted that their loved ones felt genuinely cared for by attentive caregivers who check on them regularly throughout the day. Residents enjoy a variety of well-planned activities that foster socialization and engagement, making it a vital aspect of life in the facility. Families expressed gratitude for these efforts, as they contribute significantly to their loved ones’ happiness and mental well-being. Several reviewers specifically mentioned how much their parents appreciated interactions with staff, often expressing love for both the personnel and the programs offered.

However, alongside these positives, some reviews presented alarming issues related to hygiene and basic care protocols within Brookdale Collin Oaks. A distressing sewage odor originating from individual rooms was reported by one family member, highlighting potential maintenance shortcomings that warrant immediate attention. Furthermore, complaints surfaced regarding poor food quality—a central aspect of daily life that is essential for maintaining residents' health and satisfaction—where several residents voiced displeasure at mealtimes due to unappetizing meal options. Instances where residents were passed over during dinner or left without snacks exacerbated frustrations about dining conditions.

Concerns about hygiene extended beyond olfactory issues to personal care; one review details an incident where a mother’s hair was found filthy multiple times despite being promised regular assistance with grooming and showers. Family members noted discrepancies between what was promised upon moving in versus what was delivered concerning cleanliness standards and personal attention to residents’ needs—not only affecting comfort but also raising questions about overall resident welfare.

Medication management also emerged as a contentious issue during family's stays at Brookdale Collin Oaks. Multiple accounts indicated a lackadaisical approach towards administering prescribed medications on schedule, leading to harmful consequences like elevated blood sugar levels for those with diabetes. Families felt disheartened when responses from nursing staff failed to address their concerns adequately—pointing out longer wait times even when urgent medication was needed—and questioning whether proper communication between medical providers could be improved.

Staff attitude proved another flashpoint; while many caregivers were described as kind and responsive, other accounts depicted experiences with certain employees who appeared dismissive or rude towards residents needing assistance. Such behaviors are unacceptable in any caregiving environment where compassion is paramount not just for compliance but as part of creating an atmosphere conducive to healing and comfort.

In conclusion, while Brookdale Collin Oaks boasts numerous strengths such as an inviting atmosphere filled with laughter through activities organized by dedicated directors and a generally friendly staff demeanor that resonates positively among many families—the documented shortcomings necessitate urgent management attention focused on hygiene practices, dietary quality control, medication administration adherence, training for compassionate care delivery among all staff members., Transparent communication with families can play an essential role in improving service outcomes at this facility so it may continue delivering excellent service synonymous with its promising beginnings.

This part of Plano, Texas offers a variety of healthcare options with nearby physicians specializing in ENT, allergy, orthopedics, dermatology, and ophthalmology. There are also several pharmacies in close proximity for convenient access to medication and prescriptions. The area boasts two hospitals, including The Heart Hospital Baylor Plano and Texas Health Presbyterian Hospital Plano, providing quality medical care for residents. In terms of recreational activities, there are multiple parks nearby for leisurely walks or outdoor relaxation. Additionally, there are several cafes and restaurants offering diverse dining options. Places of worship are also easily accessible for those seeking spiritual fulfillment. For entertainment, there are theaters within a short driving distance. Overall, this part of Plano combines essential services with recreational opportunities making it a desirable location for senior living.

Physicians

• The ENT & Allergy Centers of Texas (0.1 miles)
• Eminent Medical Center (1.6 miles)
• Dhat (2.1 miles)
• Plano Orthopedic & Sports Medicine Center (2.1 miles)
• Eye Care Associates (2.8 miles)
• Dallas Associated Dermatologists (3.9 miles)
• Touchstone Imaging Plano (4.1 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (1.4 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.3 miles)

Hospitals

• The Heart Hospital Baylor Plano (1.2 miles)
• Texas Health Presbyterian Hospital Plano (4.2 miles)

Cafes

• Mimi's Star Cafe (1.7 miles)
• Starbucks (3.4 miles)
• Mozart Bakery (3.5 miles)
• Red Truck Cafe (3.5 miles)
• Starbucks (6.3 miles)

Parks

• Russell Creek Park (1.9 miles)
• Memorial Park (3.3 miles)
• Windhaven Meadows Park (3.5 miles)
• Hoblitzelle Park (4.3 miles)
• Coyote Creek Park (4.5 miles)
• Arbor Hills Nature Preserve (5 miles)
• Addison Circle Park (5.2 miles)

Restaurants

• Eddie's Diner (2.1 miles)
• Sonic Drive-In (2.1 miles)
• Lekka (2.6 miles)
• Braum's (2.7 miles)
• Rodeo Goat (3.1 miles)
• Guitars & Growlers (3.4 miles)
• Afrika Fusion (3.5 miles)

Places of Worship

• Shiloh Missionary Baptist Church (3.9 miles)
• Prestonwood Baptist Church (4.2 miles)
• Chase Oaks Church (5.5 miles)
• Episcopal Church Of The Transfiguration (5.5 miles)

Theaters

• Cinemark (3.9 miles)
• Alamo Drafthouse Cinema (5.1 miles)
• Cinemark Holdings (5.8 miles)

Transportation

• Arapaho Center Station (4.7 miles)