Edgewood Rehabilitation & Care Center

Pros

• The facility is beautiful and well-kept, providing a clean environment for residents.
• The staff members are respectful, friendly, and attentive to the needs of the residents.
• Many families appreciate the rehabilitation services, noting that loved ones have had positive experiences with therapy.
• Communication from the staff has improved over time, addressing concerns raised by family members.
• Meals provided at the facility are generally considered good, although individual preferences may vary.
• Residents feel cared for and supported by the staff during their stay.
• The overall experience at Edgewood Rehabilitation has been positive for several families who would recommend it to others.

Cons

• The staff at Edgewood provided vague answers and failed to communicate important details effectively.
• The Business Manager was disrespectful towards the reviewer during their interaction.
• Residents experienced inadequate care, with instances of sitting in urine and feces for hours and improper treatment of bedsores.
• There were concerns about the facility's ability to support residents who primarily speak Spanish, suggesting a lack of adequate staffing.
• Despite being clean and well-kept, the level of care did not meet expectations given the facility's higher cost per day.
• Communication regarding therapy services was poor, leaving family members frustrated about their loved ones not receiving necessary treatments.
• Some residents expressed dissatisfaction with meals, indicating they did not enjoy the food or had difficulty adjusting to it.

Review

A Comprehensive Review of Edgewood Rehabilitation & Care Center

The experience of families at Edgewood Rehabilitation & Care Center has proven to be a mix of challenges and positives, with personal accounts highlighting both severe concerns and commendable features. The facility's reputation comes under scrutiny following distressing incidents related to patient care, especially during the COVID-19 pandemic. One family shared a harrowing account regarding their father's treatment, noting a catastrophic failure in essential medical protocols. Allegations were made that he went without necessary dialysis for over ten days due to poor charting and insufficient staffing adherence. This neglect was compounded by the family's inability to visit him during his stay—an issue prevalent across many facilities during this period—which raises significant questions about the quality of care provided in isolation.

Concerns around communication have also been echoed in various reviews of Edgewood. Families reported frustrations stemming from delays in responses and a lack of clear information regarding admissions or ongoing care plans for their loved ones. For instance, one reviewer recounted multiple instances where they had difficulty dealing with administrative staff who appeared dismissive and vague about important matters pertaining to their mother’s admission processes. When specific issues were raised, such as concerning levels of care for patients suffering from chronic illnesses or disabilities, it often required persistence for any substantial action to be taken by the facility.

Yet amidst these problematic experiences, there is another layer characterized by positive feedback regarding the physical attributes of the center and some aspects of care provided by staff members. Many families have praised Edgewood’s cleanliness and overall environment which they described as visually appealing when entering the premises. Reviews highlighted that despite underlying concerns about nursing care efficacy, many staff members exhibited friendliness and attentiveness once prompted about specific issues affecting residents’ health.

The varying experiences also indicate an inconsistency in quality among different departments within Edgewood itself. While some families expressed satisfaction with rehabilitation services—reporting successful therapy sessions that helped restore lost abilities—others raised alarms over inadequacies like insufficient therapy hours or delays in patient response times from nursing staff. This mixed feedback paints a picture where certain teams excel while others may fall short, creating unpredictability in what one might expect from day-to-day operations at the center.

Additionally, issues surrounding patient dignity were brought forth by several reviewers who questioned why patients sometimes remained unclean for extended periods. Complaints included instances where family members found loved ones sitting in soiled conditions without prompt attention being given to their needs, which is particularly troubling given that these individuals may already be vulnerable due to health complications such as Parkinson's disease or dementia. These situations are not only distressing for relatives but also raise ethical concerns about basic human dignity failing within an established healthcare setting.

Despite these critical observations, there remains a segment of reviews expressing relief upon witnessing positive changes after administrators became involved directly following complaints. Some families noted improvements after engaging with higher-level staff who began taking actionable steps towards addressing grievances effectively—a facet underscoring the importance of advocacy within institutional settings when it comes to resident welfare.

In conclusion, while Edgewood Rehabilitation & Care Center hosts a range of commendable qualities including cleanliness and attentive staff when engaged proactively by family members, serious systemic challenges must be addressed concerning communication failures, consistency in patient care standards, and overall respect for residents' dignity. There remains hope based on indications that efforts are being made towards improvement; however, continued vigilance by families coupled with responsive management will be crucial in fostering an environment where all residents receive equitable care worthy of their needs at all times.

This part of Mesquite, Texas offers a variety of amenities for seniors looking to reside in the area. There are several pharmacies within a few miles, making it convenient to access medication and healthcare needs. Additionally, there are numerous dining options ranging from casual fast food to sit-down restaurants, catering to a range of culinary preferences. For medical care, there are physicians' offices and imaging centers nearby for routine health check-ups. Places of worship are also within driving distance for those seeking spiritual fulfillment. Hospitals are easily accessible in case of emergencies and parks provide opportunities for outdoor recreation and relaxation. Overall, this area provides a well-rounded environment for seniors looking for a comfortable and convenient place to live in Mesquite.

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Mequite Care Pharmacy (2.5 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.3 miles)

Restaurants

• Whataburger (0.9 miles)
• Bull's Pen Cafe (0.9 miles)
• Mesquite Championship Rodeo (0.9 miles)
• McDonald's (1 miles)
• Mardi Gras Daiquiri (1.1 miles)
• Cheddar's Scratch Kitchen (1.2 miles)
• La Madeleine French Bakery & Café (1.5 miles)

Physicians

• Pediatric Clinic (0.9 miles)
• Touchstone Imaging Mesquite (1.2 miles)
• Texas Digestive Disease Consultants: Mesquite (2.1 miles)
• Women's Health Alliance (4.1 miles)
• John West Low Cost Immunization Clinic (4.7 miles)
• Eye 2 Eye Vision (6.7 miles)
• Lake Point Women's Center (9.5 miles)

Theaters

• AMC DINE-IN Mesquite 3 (1.5 miles)

Cafes

• Starbucks (2.9 miles)
• Urban Vines Wine Bistro (6.9 miles)
• Starbucks (9.7 miles)

Places of Worship

• Casa View Baptist Church (5.5 miles)
• Ridge Pointe Fellowship (6.1 miles)
• Redeemer Bible Church (7.7 miles)

Hospitals

• Baylor Scott & White Medical Center (6.9 miles)

Parks

• Tenison Park (7.2 miles)
• Lochwood Park (7.5 miles)
• Travis Ranch Park (8.2 miles)
• Fair Park (8.7 miles)
• Tietze Park (9.3 miles)