Whisperwood Nursing and Rehab

Pros

• The staff at Whisperwood Nursing & Rehabilitation Center is described as attentive, caring, and respectful of residents' dignity.
• Many visitors have noted that the facility is clean, well-maintained, and professionally run.
• One reviewer expressed satisfaction with the level of care their loved one receives, highlighting their happiness and comfort in the facility despite some areas for improvement.
• Family members appreciate the kindness of the staff who frequently check on residents to ensure they have everything they need.
• A visitor remarked that their loved one has been happy at Whisperwood and feels safe and comfortable there after six months of care.
• Several visitors acknowledged the cleanliness of the facility and noted that it is a good nursing home overall, with positive experiences shared by residents.

Cons

• The facility felt more like a nursing home, which was not suitable for younger residents.
• It was very expensive, with costs reaching $5,800 per person for a room with no individual bathrooms.
• There were concerns about the cleanliness and condition of the older building, described as having a lingering odor of urine and outdated interiors.
• Staffing appeared negligent, with reports of residents left unattended for long periods, leading to falls and other issues.
• The Alzheimer’s unit was described as filthy and poorly monitored, resulting in safety concerns for residents.
• There were multiple instances of items going missing or being stolen from residents' rooms.
• Some staff members displayed unprofessional behavior and lacked proper care for residents’ needs.
• Communication from staff was inconsistent and unresponsive when family members sought assistance or clarification about care plans.
• Families reported witnessing incidents of resident neglect without appropriate action from nursing staff.
• The lack of engaging activities led to residents sitting idly in hallways or common areas without stimulation or support.

Review

Whisperwood Nursing & Rehabilitation Center has garnered a mixed bag of reviews from visitors and family members, revealing both concerns and commendations regarding the care provided in the facility. While some describe their experiences with staff as compassionate and attentive, others express significant dissatisfaction with the overall conditions and levels of care that their loved ones receive. One common theme among these reviews is that the facility, while professionally run and well-maintained, still feels very much like a traditional nursing home rather than an inviting environment for younger residents or those who do not require intensive skilled nursing care.

Several reviewers highlighted that Whisperwood felt more appropriate for long-term residents rather than individuals who are relatively young or do not require round-the-clock medical attention. One visitor mentioned feeling uneasy about the atmosphere, deeming it unsuitable for her parents due to its resemblance to a classic nursing home environment. Although she acknowledged some renovations being made to modernize aspects of the center, she was disappointed by features such as community bathrooms in hallways, absence of individual bathrooms in rooms, and a lack of visible dining facilities — raising questions about how meals were served.

The cleanliness of the facility received mixed feedback; while some found it adequately maintained, others noted pervasive odors and areas needing attention. A reviewer expressed satisfaction with the level of care their loved one received but also pointed out lingering smells that detracted from the overall experience. Unfortunately, there were stark contrasts within these assessments; other families reported severe incidents concerning neglect—ranging from residents being left unattended for extended periods to allegations of stolen personal belongings and inadequate monitoring in units designated for those suffering from dementia.

Several family members voiced serious concerns about negligence within Whisperwood’s Alzheimer’s ward; one claimed that their father faced physical altercations without proper acknowledgment or support from staff. The alarming accounts included injuries sustained by residents under watchful eyes yet receiving little action from caregivers when help was urgently needed. Such grievances were compounded by reports of caregivers being dismissive regarding resident needs—for instance, when particular requests took too long to be fulfilled or when staff failed to notice residents in distress.

In contrast to these negative experiences were narratives highlighting dedicated staff who genuinely cared for residents' well-being. A family member visiting regularly described how attentive nurses interacted kindly with patients and always checked on their loved one’s comfort during visits. This sentiment echoed across other reviews where families expressed gratitude towards specific employees who consistently demonstrated compassion during daily interactions with patients.

Despite some positive reflections on individual staff members’ efforts to provide quality care, an overwhelming sense of disappointment persisted amongst reviewers regarding systemic issues at Whisperwood Nursing & Rehabilitation Center. Many highlighted lapses in oversight surrounding meal schedules and hydration levels while sharing harrowing accounts pointing toward broader deficiencies in resident monitoring practices throughout the building—a reality illustrating the need for improved staffing consistency and leadership commitment toward enhancing resident experience further.

The collective perspective drawn from these reviews creates a complex narrative around Whisperwood Nursing & Rehabilitation Center—a place striving to offer rehabilitation services amidst growing criticisms on care standards indicative of deeper administrative challenges within its operational framework. Families searching for suitable homes for their loved ones deserve transparency regarding both accomplishments as well as shortcomings reflected through candid evaluations gained through firsthand experiences at this facility—all crucial insights contributing towards informed decisions about eldercare options moving forward.

This part of Lubbock, Texas offers a convenient and accessible location with a variety of amenities nearby. There are several fast food restaurants such as Whataburger, Chick-Fil-A, and Taco Bell within walking distance, as well as a few sit-down options like George's Restaurant. The Alamo Drafthouse Theater is also close by for entertainment. In terms of healthcare, there are multiple pharmacies and physicians' offices in the vicinity, including Covenant Medical Group-West Clinic and Cardiologists of Lubbock. Hospitals like Lubbock Heart Hospital and Umc Health System are a short drive away for any medical needs. Additionally, there are places of worship like Catholic Diocese of Lubbock and Fresh Fire Fellowship for spiritual support. Overall, this area provides a convenient and comfortable environment for senior living with easy access to essential services.

Restaurants

• Whataburger (0.1 miles)
• Raising Cane's Chicken Fingers (0.2 miles)
• Chick-Fil-A (0.3 miles)
• Taco Villa (0.3 miles)
• George's Restaurant (0.3 miles)
• Taco Bell (0.4 miles)
• Sonic Drive-In (0.4 miles)

Theaters

• Alamo Drafthouse Lubbock (0.4 miles)

Pharmacies

• Walgreens (0.5 miles)
• United Supermarkets Pharmacy (0.6 miles)
• CVS Pharmacy (1.1 miles)
• United Supermarkets Pharmacy (1.4 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.2 miles)
• Southwest Pharmacy (2.2 miles)

Physicians

• Covenant Medical Group-West Clinic (0.5 miles)
• John P Thomas MD (0.8 miles)
• Allergy & Asthma Associates (1 miles)
• Cardiologists of Lubbock (1.2 miles)
• Advanced Urology Associates (1.3 miles)
• Orthopaedic Hand & Surgery Center (1.4 miles)
• NorthStar Medical Center (1.4 miles)

Hospitals

• Fresenius Medical Care (1.1 miles)
• Lubbock Heart Hospital (1.2 miles)
• Covenant Pediatric Occupational Therapy (2.2 miles)
• Umc Health System (2.3 miles)
• Covenant Women's and Children's (2.3 miles)
• Covenant Behavioral Health Service (2.3 miles)
• Covenant Specialty Hospital (2.3 miles)

Places of Worship

• Catholic Diocese of Lubbock (1.2 miles)
• Fresh Fire Fellowship (2.3 miles)
• Highland Baptist Church (2.6 miles)

Cafes

• Dutch Bros Coffee (1.4 miles)
• Panera Bread (2 miles)
• Starbucks (2.1 miles)