The Plaza At Lubbock
Save4910 Emory, Lubbock, TX 79416
For more information about senior living options: (844) 490-3973
The Plaza is wonderful. The physical therapy team is top notch. The nurses' aides are great and very personable. The staff are caring and friendly. The Plaza has a wonderful team of nurses and therapists. Elizabeth and Kim provided substantial help with her care. The administrator Janet is kind and loving to her residents. The building is very clean and the residents seem well taken care of. The Plaza at Lubbock has a great team that works together to ensure safe discharges.
They would not recommend putting a loved one in this place. They describe the care as awful and say the staff treated residents poorly. They found the facility severely understaffed and unable to meet residents' needs. They observed residents going days without medications and delayed pain management. They state the Director of Nursing is a bully who yells and humiliates staff. They report filthy bathrooms and unprofessional, unhelpful staff. They criticize the call system as unsafe, with a unmanned hall desk and slow responses. They mention miscommunication and mismanagement, including misplaced discharge papers and extra charges. They claim a resident's death occurred after neglect and delays in treatment.The Plaza at Lubbock is best suited for seniors who arrive primarily for skilled rehabilitation and a clear pathway back to independent living, supported by a family ready to stay engaged as advocates. The strongest case lies with residents who need intensive physical or occupational therapy and can tolerate a high-touch rehab environment, where therapists are praised for their effectiveness and patients leave with tangible improvements. Families should expect a focus on rehab milestones, discharge planning, and an atmosphere that can feel like a busy, therapy-driven community rather than a purely custodial setting.
Those who should actively consider alternatives are seniors who require near-constant, reliable assistance across all hours, or families unwilling to battle inconsistent care and communication. Several reviews describe chronic understaffing, long waits for help, and gaps in basic daily care - things that become safety and comfort concerns quickly. If a loved one needs vigilant, consistent monitoring, rapid response to call lights, timely medication administration, or a consistently clean and personally attended room, another facility with steadier staffing and stronger oversight is a prudent choice.
The facility's most compelling upside is the therapy program and the general kindness of frontline caregivers. Across multiple accounts, the rehabilitation team delivers meaningful gains, and aides and nurses can be highly engaged and respectful when present. Cleanliness and a busy schedule of activities also surface as positives in some reviews, and discharge coordination is highlighted by those who emphasize safe transitions back into the community. However, these strengths do not fully offset the core concerns that recur across stories: when staffing dips, care quality and safety suffer, and the positive rehab outcomes risk becoming isolated successes rather than a reliable standard of daily care.
The downsides are substantial enough to demand careful scrutiny before choosing this community. The most troubling themes center on safety and consistency: residents experiencing delays in care or medication, notes of bedsores or incontinence neglect, and situations where urgent medical issues were not promptly addressed. Several families recount missing clothes and belongings, disorganized discharge paperwork, and administration that seems unresponsive or difficult to reach. The recurring perception of overextended staff, especially at night, feeds a sense of vulnerability for residents who rely on timely help and vigilant supervision.
Families can mitigate some risk with proactive involvement: insist on a clear point of contact for day-to-day issues, request detailed staffing schedules, and verify response times for call bells. Schedule multiple campus visits at different times to observe how staff interact with residents, and probe how changes in staffing levels are handled. Before admission, seek out recent survey results and ask for concrete examples of how the facility handles medication management, hygiene, and fall prevention. Clarify how personal belongings are tracked and protected, and insist on a written plan for therapy-to-discharge milestones that align with a loved one's goals.
Overall, The Plaza at Lubbock delivers strong rehab outcomes and personable frontline care in a setting that can feel vibrant and professional when staffing is adequate. Yet the weight of recurrent understaffing, inconsistent management, and serious safety-and-care lapses cannot be ignored. For families with the bandwidth to monitor care closely and advocate consistently, the center can be a viable option, especially for rehab-focused stays. For anyone needing uniform, around-the-clock assurance of high-care quality and safety, exploring other skilled-nursing or long-term care options is strongly advised. The right choice hinges on balancing the chance of meaningful rehab progress against the reality of how reliably daily care is delivered.
102 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lubbock International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Plaza At Lubbock in Lubbock, TX is an exceptional assisted living community that provides a wide range of amenities and care services designed to enhance the quality of life for its residents. The community features a beauty salon for all grooming needs, as well as cable or satellite TV for entertainment purposes. Community-operated transportation is available to ensure easy access to essential destinations.
For those who enjoy staying connected and productive, there is a computer center and Wi-Fi/high-speed internet throughout the premises. Dining options are plentiful with a dining room offering restaurant-style meals, as well as a kitchenette in each fully-furnished apartment for more personalized meal preparation. Housekeeping services are provided to keep the living spaces clean and comfortable.
Residents can indulge in various recreational activities within the community premises. There is a fitness room for physical exercise and wellness activities, along with gaming rooms, small library, and outdoor spaces such as gardens for relaxation and enjoyment. A wellness center ensures residents have access to ongoing health support.
Care services at The Plaza At Lubbock cater to individual needs around the clock. A 24-hour call system ensures immediate assistance whenever required, while 24-hour supervision provides peace of mind for residents and their families. Trained staff members offer assistance with daily living tasks like bathing, dressing, transfers, and medication management. Special dietary restrictions are accommodated with diabetes diet options available.
The community also takes care of transportation arrangements both non-medical and medical-related appointments. Move-in coordination makes transitioning into The Plaza At Lubbock seamless for new residents.
In terms of nearby amenities, convenience is offered with two cafes located nearby as well as twelve pharmacies ensuring easy access to medications. There are fifty-one physicians available in the area along with twenty-two restaurants catering to different culinary preferences. Additionally, there are places of worship and theaters nearby for spiritual fulfillment and cultural experiences. The presence of ten hospitals nearby provides reassurance that medical services are readily accessible.
The Plaza At Lubbock is an assisted living community that prioritizes the well-being, comfort, and social engagement of its residents. With a wide range of amenities and care services, residents can live their best lives surrounded by a supportive and vibrant community.
This area of Lubbock, Texas, offers a convenient location for senior living with easy access to several hospitals, physicians, pharmacies, and healthcare services within a short distance. There are reputable medical facilities such as Lubbock Heart Hospital and Covenant Specialty Hospital nearby. Additionally, there are various dining options including McDonald's, Taco Villa, and George's Restaurant for convenient meals. The neighborhood also features entertainment options such as the Alamo Drafthouse Lubbock theater for leisure activities. Places of worship like Catholic Diocese of Lubbock and Highland Baptist Church provide spiritual support for residents. Overall, this area provides essential amenities and services that cater to the needs of seniors looking for a comfortable and accessible living environment.
The Plaza At Lubbock is located at 4910 Emory, Lubbock, TX 79416 in Lubbock County, Texas
The Plaza At Lubbock on seniors.fyi includes 6 photos including images showing dining, interior, building, entrance, architecture, landscaping, exterior, artwork, and more.
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