The Plaza At Lubbock

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The Plaza At Lubbock

The Plaza At Lubbock is a nursing home community in Lubbock, TX.

Information last verified: June 17, 2026

4910 Emory, Lubbock, TX 79416

For more information about senior living options: (866) 208-4318

3.3 from 94 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of The Plaza At Lubbock

caveat 19 reviews mention this

Staffing gaps affect basic care

Residents and families describe delays and inconsistent help with daily needs.

A recurring concern is that residents sometimes wait too long for assistance, including help with bathing and pain medications, and families describe short staffing as a driver. Several reviewers mention call-button response times, missed or late care at night, or needing to repeatedly request help. There are also accounts of residents going days without showers and meals not always arriving on time. Even reviewers who praise certain team members still describe the experience as uneven across shifts.

caveat 9 reviews mention this

Safety worries come up in reviews

Some families report serious safety and medical-response problems.

Beyond staffing, multiple reviews raise concerns about medical attention and timely follow-through when residents seemed unwell. Families describe situations like delayed or missed care that they believe contributed to worsening health, including infections and complications. Others mention call systems that they felt were inadequate or that monitoring was not reliable. In contrast, a smaller number of reviews highlight positive outcomes, but safety concerns remain a notable thread.

differentiator 8 reviews mention this

Rehab and therapy can be a plus

Residents and families frequently describe therapy that improves mobility and function.

Many reviews focus on rehabilitation and therapy, with families describing progress such as learning to walk again after hospitalization and leaving rehab with improved outcomes. Several reviewers single out physical therapy and rehab support as effective and sometimes the main reason they would recommend the facility for rehab. Even among more critical reviews, some still acknowledge the therapy department positively. This lines up with the community offering wellness-focused programming and fitness-related activities.

common 4 reviews mention this

Dining quality draws mixed feedback

Dining is mentioned often, with both praise and concerns about food quality.

Some residents and families mention food positively, including “excellent” or enjoyable meals, and at least one reviewer says the community offers good food overall. Others describe food that was burned, raw, nasty, or late, and a few frame it as unacceptable. While the community is set up for restaurant-style dining, reviews vary widely in what residents actually experienced. A few reviewers also connect nutrition and special dietary needs to how well the dining experience went.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

102 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Lubbock International (7 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
High acuity care
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

This area of Lubbock, Texas, offers a convenient location for senior living with easy access to several hospitals, physicians, pharmacies, and healthcare services within a short distance. There are reputable medical facilities such as Lubbock Heart Hospital and Covenant Specialty Hospital nearby. Additionally, there are various dining options including McDonald's, Taco Villa, and George's Restaurant for convenient meals. The neighborhood also features entertainment options such as the Alamo Drafthouse Lubbock theater for leisure activities. Places of worship like Catholic Diocese of Lubbock and Highland Baptist Church provide spiritual support for residents. Overall, this area provides essential amenities and services that cater to the needs of seniors looking for a comfortable and accessible living environment.

Hospitals

Lubbock Heart Hospital (0.2 miles)
UMC Outpatient Surgery (1.9 miles)
UMC: Nuclear Medicine (2 miles)
Fresenius Medical Care (2.3 miles)
Covenant Specialty Hospital (2.3 miles)
Covenant Pediatric Occupational Therapy (2.4 miles)
Covenant Behavioral Health Service (2.4 miles)

Physicians

Advanced Urology Associates (0.2 miles)
Cardiologists of Lubbock (0.2 miles)
NorthStar Medical Center (0.3 miles)
Orthopaedic Hand & Surgery Center (0.3 miles)
Covenant Neurosurgery - North Lubbock (1.2 miles)
Dr Michel C. Oliva (1.3 miles)
Dr Brigitte Curtis, MD (1.3 miles)

Pharmacies

CVS Pharmacy (0.3 miles)
Walgreens (0.9 miles)
United Supermarkets Pharmacy (1 miles)
UMC Outpatient Pharmacy (1.9 miles)
CVS Pharmacy (2.3 miles)
Southwest Pharmacy (2.3 miles)
United Supermarkets Pharmacy (2.4 miles)

Theaters

Alamo Drafthouse Lubbock (0.8 miles)

Places of Worship

Catholic Diocese of Lubbock (1 miles)
Highland Baptist Church (3 miles)

Restaurants

McDonald's (1 miles)
I Love Pho (1 miles)
Taco Villa (1 miles)
George's Restaurant (1.1 miles)
Rosa's Café & Tortilla Factory (1.1 miles)
Sonic Drive-In (1.2 miles)
Whataburger (1.3 miles)

Cafes

Dutch Bros Coffee (2.5 miles)
Starbucks (2.9 miles)

Frequently Asked Questions

Where is The Plaza At Lubbock?

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