The Plaza At Lubbock

Pros

• The physical therapy team is described as top notch, providing excellent care and support to patients.
• The nurses' aides are praised for being personable and demonstrating great compassion towards the residents.
• Immediate floor staff and therapists are noted for their courteous and friendly interactions with family members.
• Caregivers appreciate the effort of individual staff members who genuinely seem to care about patient well-being despite systemic issues.
• There is acknowledgment of good intentions among some staff members, highlighting a sense of kindness and dedication in challenging circumstances.

Cons

• The facility is severely understaffed, leading to inadequate patient care and attention.
• Patients are often left unattended for extended periods, resulting in distress and discomfort.
• The head nurse exhibits a power trip mentality, creating a hostile environment for both patients and their families.
• Staff members frequently ignore concerns raised by family caregivers, jeopardizing the well-being of patients.
• Personal belongings of patients frequently go missing without any accountability or reimbursement from management.
• Communication between staff members is poor, leading to misinformation and unresolved issues related to patient care.
• The call system is ineffective, relying only on a visual alert that can be overlooked when no staff is present in the hallway.
• Families feel misled about the level of care provided due to dishonesty from staff regarding patient conditions and treatments.

Review

The experiences shared by the families of patients at this skilled nursing facility paint a troubling picture of care that is severely lacking in both staffing and competent management. Many reviews recount instances where family members felt their loved ones were left unattended for extended periods, sometimes leading to severe consequences, such as falls or deterioration in health conditions. The overwhelming sentiment throughout these accounts is one of profound disappointment and mistrust towards the facility's ability to provide adequate care.

One recurring issue across multiple reviews is the alarming shortage of staff. In several cases, caregivers reported having to voice concerns repeatedly regarding inadequate attention given to their loved ones. One reviewer described how they were present every day during their mother's stay, frequently needing to ask for help, only to find that assistance was often delayed or absent altogether. The presence of an overbearing Head Nurse was noted by another family member, who described feeling mistreated not just themselves but observing similar behavior towards other patients. This lack of professionalism from those in leadership positions contributed significantly to the overall negative experience.

Families also recounted heart-wrenching stories highlighting serious neglect. One patient was reportedly left crying in pain overnight because a nurse refused to assist her. Additionally, important medications were either forgotten or neglected entirely for days on end, raising grave concerns about the facility's competence and commitment to patient safety. A caregiver expressed frustration over their concerns being ignored until it was too late—leading ultimately to a tragic loss of life due to misdiagnosed conditions and poor medical follow-through.

Furthermore, issues with cleanliness and personal care were highlighted by families whose loved ones had experienced unsanitary conditions during their stays. Instances where patients were found soaked in urine or feces caused significant alarm and prompted frantic searches for alternative rehab facilities out of fear for safety. Many expressed disbelief over discovering pressure wounds on their relatives that had been misrepresented by staff as temporary protective measures rather than urgent medical issues requiring immediate attention.

Despite these glaring problems with staffing and procedural adherence, there were positive notes regarding specific personnel within the facility. Reviews acknowledged that physical therapy teams performed admirably; many therapists received praise for their dedication and professionalism despite being hindered by systemic issues within the broader context of care provided at the facility. Similarly, several nurse aides were commended for their personable interaction with patients.

However, alongside positive remarks about staff interactions came complaints about missing personal belongings and poor communication from management regarding procedural changes—creating additional frustrations among families attempting to navigate this environment under traumatic circumstances. Several reviewers indicated dissatisfaction with how management handled lost items like clothing and personal effects upon discharge while dismissing concerns raised about appointment policies inconsistently communicated through various channels—including discrepancy between website information and receptionist protocols.

In conclusion, while there may be individual staff members displaying commendable qualities in caregiving roles at this facility, persistent themes of understaffing, neglectful treatment practices, ineffective management oversight, lack of attention towards cleanliness standards all contribute toward an overarching atmosphere where families do not feel safe entrusting their loved ones’ well-being into this setting. The painful experiences recounted reflect urgent calls-for-improvement that cannot be overlooked if this institution hopes to regain public trust in delivering quality healthcare services moving forward.

This area of Lubbock, Texas, offers a convenient location for senior living with easy access to several hospitals, physicians, pharmacies, and healthcare services within a short distance. There are reputable medical facilities such as Lubbock Heart Hospital and Covenant Specialty Hospital nearby. Additionally, there are various dining options including McDonald's, Taco Villa, and George's Restaurant for convenient meals. The neighborhood also features entertainment options such as the Alamo Drafthouse Lubbock theater for leisure activities. Places of worship like Catholic Diocese of Lubbock and Highland Baptist Church provide spiritual support for residents. Overall, this area provides essential amenities and services that cater to the needs of seniors looking for a comfortable and accessible living environment.

Hospitals

• Lubbock Heart Hospital (0.2 miles)
• UMC Outpatient Surgery (1.9 miles)
• UMC: Nuclear Medicine (2 miles)
• Fresenius Medical Care (2.3 miles)
• Covenant Specialty Hospital (2.3 miles)
• Covenant Pediatric Occupational Therapy (2.4 miles)
• Covenant Behavioral Health Service (2.4 miles)

Physicians

• Advanced Urology Associates (0.2 miles)
• Cardiologists of Lubbock (0.2 miles)
• NorthStar Medical Center (0.3 miles)
• Orthopaedic Hand & Surgery Center (0.3 miles)
• Covenant Neurosurgery - North Lubbock (1.2 miles)
• Dr Michel C. Oliva (1.3 miles)
• Dr Brigitte Curtis, MD (1.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.9 miles)
• United Supermarkets Pharmacy (1 miles)
• UMC Outpatient Pharmacy (1.9 miles)
• CVS Pharmacy (2.3 miles)
• Southwest Pharmacy (2.3 miles)
• United Supermarkets Pharmacy (2.4 miles)

Theaters

• Alamo Drafthouse Lubbock (0.8 miles)

Places of Worship

• Catholic Diocese of Lubbock (1 miles)
• Highland Baptist Church (3 miles)

Restaurants

• McDonald's (1 miles)
• I Love Pho (1 miles)
• Taco Villa (1 miles)
• George's Restaurant (1.1 miles)
• Rosa's Café & Tortilla Factory (1.1 miles)
• Sonic Drive-In (1.2 miles)
• Whataburger (1.3 miles)

Cafes

• Dutch Bros Coffee (2.5 miles)
• Starbucks (2.9 miles)