The Heights Of North Houston

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The Heights Of North Houston The Heights Of North Houston The Heights Of North Houston The Heights Of North Houston

The Heights Of North Houston

The Heights Of North Houston is a nursing home community in Houston, TX.

Information last verified:

303 Hollow Tree Lane, Houston, TX 77090

For more information about senior living options: (866) 208-4318

4 from 118 reviews
5 stars
82
4 stars
6
3 stars
4
2 stars
4
1 stars
22

Overall Review of The Heights Of North Houston

caveat 17 reviews mention this

Staffing gaps affect care delivery

Multiple residents and families describe staffing shortfalls impacting timely care.

Several reviews describe long waits for nurses or help, including accounts of call lights lasting a long time and staff not responding quickly after hours. Others mention understaffing and high turnover, with concerns that CNAs were not changing residents routinely and that care tasks were delayed for extended stretches. A few reviews that are more positive still acknowledge being understaffed, suggesting the issue shows up even in better experiences.

common 14 reviews mention this

Cleanliness is a mixed experience

Residents and visitors repeatedly mention how clean (or not) the facility feels.

On the positive side, many reviews describe the building as clean, neat, and free of unpleasant smells. Several reviews also point to room upkeep and housekeeping as strengths. At the same time, there are negative reviews citing dirty bedding or rooms, soiled items, and odors, alongside claims that cleaning was not done as expected.

caveat 7 reviews mention this

Food quality and delivery vary

Reviews describe inconsistent food quality and meal delivery.

Some reviews characterize the food as bad or not appetizing, and others say meals were not served hot or were tasted poorly. A few families also report concerns with meal accuracy, such as being given the wrong food despite dietary needs, and instances where a meal was left and then removed before the resident ate. There are also reviews that say the food is good, which suggests the experience can differ by stay or unit.

common 8 reviews mention this

Skilled nursing and therapy support

Many reviews connect skilled nursing and therapy to day-to-day progress.

A number of reviews discuss skilled nursing and physical therapy as part of their loved one’s care, including mentions of nurses administering medications and helping residents with bathing or mobility. Several families describe therapy as helpful for recovery, including progress after antibiotics or improvements in strength. Reviews also include complaints that needed medical attention and follow-through were not provided, so this theme runs both positive and negative depending on the resident’s experience.

common 5 reviews mention this

Activities help residents stay engaged

Residents are described as staying engaged through scheduled activities.

Multiple reviews mention activities and recreation as a positive part of life in the facility, including references to activity programming and residents participating in group activities. Some families also describe a lively environment and residents laughing and smiling, which aligns with the idea of regular engagement. A few reviews focus elsewhere on care issues, but the recurring mentions of activities suggest they are actively part of the daily routine.

caveat 6 reviews mention this

Communication and follow-through are uneven

Families report uneven communication and care follow-through.

Some reviews describe staff being responsive when called, including accounts of a case worker or phone responses getting things done quickly. Other reviews report that questions were not answered well, that staff seemed uninformed, or that concerns were disregarded—especially when medical issues came up. One review also describes administrative and admissions communication problems during the transition, reinforcing that messaging can vary across the process.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 131 resident community capacity 131 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • George Bush Intercontinental (7 miles away) George Bush Intercontinental (7 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Chick-Fil-A (0.4 miles)
  • Gringo's Mexican Kitchen (1.6 miles)
  • Chick-Fil-A (4.1 miles)
  • Gringo's Mexican Kitchen (4.6 miles)
  • Star Cinema Grill (5.1 miles)
  • Cadillac Mexican Kitchen & Tequila Bar (5.9 miles)
  • Whataburger (6 miles)

Hospitals

  • Houston Northwest Medical Center (0.4 miles)

Cafes

  • Starbucks (0.7 miles)
  • Olio (6.3 miles)
  • Starbucks (6.8 miles)
  • Starbucks (7.1 miles)
  • Third Gen Coffee (7.2 miles)

Pharmacies

  • Walgreens (1.1 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.5 miles)
  • CVS Pharmacy (3 miles)
  • Walgreens (3.1 miles)
  • CVS Pharmacy (3.4 miles)
  • Walgreens (3.5 miles)

Parks

  • Ponderosa Park (1.4 miles)
  • Mercer Arboretum and Botanic Gardens (3.5 miles)
  • Oakwood Glen Park and Jogging Track (5.4 miles)
  • Terminal D Pet Relief Area (6.7 miles)
  • MapleWood Park (7.9 miles)

Transportation

  • Union Pacific Railroad Co. (3.1 miles)
  • Runway 15L/33R (5.4 miles)
  • CLEAR Terminal A (5.9 miles)
  • American Airlines Admirals Club (5.9 miles)
  • Terminal A (5.9 miles)
  • Terminal B Parking Shuttle (6.1 miles)
  • George Bush Intercontinental Airport (IAH) (6.1 miles)

Physicians

  • Sterling Ridge Orthopaedics & Sports Medicine (5.5 miles)
  • Spring Dermatology (6 miles)
  • Texas Children's Pediatrics Rayford (6.6 miles)
  • Allergy, Asthma and Immunology Care Center (7.2 miles)
  • Advanced Cardiovascular Care Center (7.2 miles)
  • Memorial Hermann Medical Group Benders Landing (7.4 miles)

Places of Worship

  • John Wesley United Methodist Church (5.8 miles)
  • St John Neumann Catholic Church (6.6 miles)

Theaters

  • AMC Willowbrook 24 (7.9 miles)

Frequently Asked Questions

Where is The Heights Of North Houston?
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