The Heights Of North Houston

Pros

• The new administrator at The Heights is responsive, listens to concerns, and has made improvements.
• The staff at the facility is great to the residents despite dealing with abuse from some patients.
• The activities at the facility make a real effort to include everyone.
• The rooms at The Heights are clean.
• The food at the facility is good.
• The cleanliness of the facility is commendable.
• The physical therapy provided at The Heights is good.

Cons

• The facility is always understaffed and the nurses seem lost and lack information.
• The communication with the Director is poor, with little to no response to emails.
• The food arrives cold and lacks good taste.
• It is difficult to sleep due to loud roommates who leave their TVs on all night.
• Some patients abuse the staff, making it challenging for them.
• There are issues with residents' right to peaceful rest that need improvement.
• Mouthy employees make it necessary for individuals to do everything themselves.
• The quality of food is so bad that some residents refuse to eat it.
• The nurse does not respond promptly when assistance is needed in the room.
• There have been multiple instances where meals were brought but never served to a resident who couldn't feed themselves properly at The Heights of North Houston facility.

Review

The Heights of North Houston, a skilled nursing facility, has received mixed reviews from its residents and their families. While some had positive experiences initially, citing good communication and caring staff, others have expressed concerns about the facility's current state.

One reviewer mentioned that when their mother first arrived in 2014, the facility was well-staffed and provided good care. However, they highlighted the current issue of being understaffed, which has led to communication problems. Nurses seem to be uninformed about doctors' appointments and are often unable to provide information. The reviewer also noted poor communication with the director, as emails were rarely responded to.

Despite these issues, another reviewer acknowledged that there have been major improvements at the facility. However, they expressed dissatisfaction with problems such as food not arriving hot and lacking taste. Another concern raised by this reviewer was the difficulty in getting a peaceful rest due to loud television noises from roommates throughout the night. They hoped for more changes and better solutions in this regard.

On the other hand, a different individual spoke positively about their sister's experience at The Heights for over three years. They praised the new administrator, Erika, for her responsiveness to questions and concerns. This reviewer also highlighted the efforts made by staff to include everyone in activities and described it as a good place overall.

Further adding to this mixed feedback is a review that portrayed a negative experience at The Heights of North Houston. The reviewer complained about mouthy employees and emphasized having to take care of many tasks themselves. They mentioned instances where dirty sheets were changed upon arrival and later discovered that their loved one's catheter bag had gone missing. Additionally, they expressed disappointment with the quality of food provided by the facility and claimed that nurses did not respond promptly when help was needed.

In contrast to this negative account, another reviewer commended the cleanliness of The Heights and praised its physical therapy services. However, they expressed frustration over multiple instances where their mother did not receive her meals despite them being brought to her table.

Overall, the reviews reveal a range of experiences at The Heights of North Houston. While some reviewers have highlighted positive aspects such as responsive administrators and good activities, others have expressed dissatisfaction with understaffing, communication issues, food quality, and lack of prompt assistance. It is important for potential residents and their families to consider these varied perspectives when making decisions about skilled nursing facilities.

Restaurants

• Chick-Fil-A (0.4 miles)
• Gringo's Mexican Kitchen (1.6 miles)
• Chick-Fil-A (4.1 miles)
• Gringo's Mexican Kitchen (4.6 miles)
• Star Cinema Grill (5.1 miles)
• Cadillac Mexican Kitchen & Tequila Bar (5.9 miles)
• Whataburger (6 miles)

Hospitals

• Houston Northwest Medical Center (0.4 miles)

Cafes

• Starbucks (0.7 miles)
• Olio (6.3 miles)
• Starbucks (6.8 miles)
• Starbucks (7.1 miles)
• Third Gen Coffee (7.2 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.5 miles)

Parks

• Ponderosa Park (1.4 miles)
• Mercer Arboretum and Botanic Gardens (3.5 miles)
• Oakwood Glen Park and Jogging Track (5.4 miles)
• Terminal D Pet Relief Area (6.7 miles)
• MapleWood Park (7.9 miles)

Transportation

• Union Pacific Railroad Co. (3.1 miles)
• Runway 15L/33R (5.4 miles)
• CLEAR Terminal A (5.9 miles)
• American Airlines Admirals Club (5.9 miles)
• Terminal A (5.9 miles)
• Terminal B Parking Shuttle (6.1 miles)
• George Bush Intercontinental Airport (IAH) (6.1 miles)

Physicians

• Sterling Ridge Orthopaedics & Sports Medicine (5.5 miles)
• Spring Dermatology (6 miles)
• Texas Children's Pediatrics Rayford (6.6 miles)
• Allergy, Asthma and Immunology Care Center (7.2 miles)
• Advanced Cardiovascular Care Center (7.2 miles)
• Memorial Hermann Medical Group Benders Landing (7.4 miles)

Places of Worship

• John Wesley United Methodist Church (5.8 miles)
• St John Neumann Catholic Church (6.6 miles)

Theaters

• AMC Willowbrook 24 (7.9 miles)