Park Manor Cypress Station

Pros

• The facility has friendly workers who contribute positively to the experience of visiting residents.
• Some nurses and LPNs at the facility are noted for being fabulous and attentive to patients’ needs.
• The rehab staff received praise for their care and attention during rehabilitation visits.
• There have been positive interactions with certain staff members, showcasing their dedication to patient care.
• Family members appreciate the basic care provided to residents, even amidst some concerns about non-essential services.

Cons

• The facility has gone downhill since the company was sold, with cut corners on care and delayed attention to non-essential needs.
• A patient fell and lay on the floor for three minutes without assistance, reflecting poor customer service and negligence.
• The lack of cleanliness is appalling, with a stench of urine that makes it unbearable for visitors.
• There are severe shortcomings in medical care, with unaddressed medication issues and inadequate safety measures for elderly patients.
• Staff members are often understaffed, creating delays in assistance and medication administration, leading to compromised care quality.
• Patients are sometimes left unattended for extended periods, resulting in distressing situations such as being left in chairs all day without help.

Review

The reviews for the nursing and rehabilitation facility in question present a stark contrast between initial impressions of friendliness and care, and alarming concerns regarding cleanliness, attentiveness, and overall patient welfare. Many families expressed satisfaction with the staff's friendly demeanor during their initial visits; however, this positive sentiment quickly dissipated when they began to witness the realities of daily care. It is evident that while some employees demonstrated genuine compassion for residents, systemic issues related to staffing levels and management decisions have put significant strain on the quality of service provided.

One recurring theme in these reviews is the perception that the facility has deteriorated since its acquisition by a new owner. Multiple reviewers noted how, following this transition, there was an observable decline in standards. Families reported long waits for necessary assistance—sometimes up to 30 minutes—and found themselves feeling compelled to be present constantly to ensure their loved ones were receiving adequate care. This feeling of vigilance became a source of stress for family members who often felt locked into a "nursing home nightmare," where they were torn between wanting to provide support to their loved ones and experiencing exhaustion from managing care dynamics.

Cleanliness emerged as another critical concern throughout these accounts. There were severe complaints about foul odors in various areas of the facility, primarily attributed to poor sanitation practices—specifically mentions of urine smells that were so overpowering that families considered removing their loved ones immediately upon arrival. Such observations raised questions not only about daily upkeep but also about regulatory compliance regarding health standards within the establishment.

Additionally, stories highlighting significant lapses in medical attention marred many experiences. One reviewer recounted requesting essential medication changes for their mother due to adverse reactions but received no follow-up action from nursing staff over an entire week. Similarly troubling incidents involved patients being left unattended or without medication at crucial times. These patterns indicated potential neglect or oversight within patient management protocols—a situation exacerbated by inadequate staffing levels which many reviewers suspected hindered caregivers' ability to provide timely help.

Instances of inadequate responsiveness were particularly highlighted during moments where immediate actions could have prevented harm or discomfort. For example, one reviewer described witnessing a resident fall without immediate assistance—inexplicably delayed while staff members appeared distracted by other activities within the facility. Such situations not only reflect poorly on individual employee performance but indicate broader deficiencies in operational supervision and accountability measures that are vital for ensuring patient safety.

In summary, despite some positive experiences shared among families regarding particular staff interactions—ranging from administration to physical therapy—the overwhelming concern remains centered around deficiencies in cleanliness, attentiveness to patient needs, and effective communication among staff members. The general consensus suggests an urgent need for improvement across multiple dimensions of care delivery: more rigorous cleaning protocols must be implemented alongside increased staffing levels dedicated specifically toward addressing resident needs promptly and efficiently. Without such changes, it becomes challenging not only for families seeking comfort but also potentially dangerous for vulnerable individuals reliant on thorough care within this environment.

This part of Houston, Texas offers a variety of amenities and conveniences that may be appealing to seniors looking for a comfortable and accessible living environment. With popular restaurants like Chick-Fil-A and Gringo's Mexican Kitchen in close proximity, you can enjoy delicious meals without having to travel far. The presence of reputable healthcare facilities such as Houston Northwest Medical Center, Sterling Ridge Orthopaedics & Sports Medicine, and Texas Children's Pediatrics Rayford ensures quality medical care is easily accessible. Additionally, the abundance of pharmacies like Walgreens and CVS Pharmacy nearby means that medication needs can be met promptly. For leisure activities, there are several parks like Ponderosa Park and Mercer Arboretum and Botanic Gardens where you can enjoy nature walks or simply relax outdoors. Overall, this area offers a mix of dining options, healthcare services, recreational facilities, and transportation hubs like George Bush Intercontinental Airport making it a convenient and potentially suitable choice for senior living.

Restaurants

• Chick-Fil-A (0.3 miles)
• Gringo's Mexican Kitchen (1.7 miles)
• Chick-Fil-A (4.2 miles)
• Gringo's Mexican Kitchen (4.6 miles)
• Star Cinema Grill (5.2 miles)
• Cadillac Mexican Kitchen & Tequila Bar (5.9 miles)
• Whataburger (6 miles)

Hospitals

• Houston Northwest Medical Center (0.4 miles)

Cafes

• Starbucks (0.6 miles)
• Olio (6.2 miles)
• Starbucks (6.8 miles)
• Starbucks (7.2 miles)
• Third Gen Coffee (7.2 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.2 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.5 miles)

Parks

• Ponderosa Park (1.4 miles)
• Mercer Arboretum and Botanic Gardens (3.5 miles)
• Oakwood Glen Park and Jogging Track (5.5 miles)
• Terminal D Pet Relief Area (6.7 miles)
• MapleWood Park (7.9 miles)

Transportation

• Union Pacific Railroad Co. (3.2 miles)
• Runway 15L/33R (5.3 miles)
• CLEAR Terminal A (5.8 miles)
• American Airlines Admirals Club (5.8 miles)
• Terminal A (5.8 miles)
• Terminal B Parking Shuttle (6 miles)
• George Bush Intercontinental Airport (IAH) (6 miles)

Physicians

• Sterling Ridge Orthopaedics & Sports Medicine (5.5 miles)
• Spring Dermatology (6 miles)
• Texas Children's Pediatrics Rayford (6.7 miles)
• Allergy, Asthma and Immunology Care Center (7.3 miles)
• Advanced Cardiovascular Care Center (7.3 miles)
• Memorial Hermann Medical Group Benders Landing (7.4 miles)

Places of Worship

• John Wesley United Methodist Church (5.8 miles)
• St John Neumann Catholic Church (6.6 miles)

Theaters

• AMC Willowbrook 24 (7.9 miles)