Mariner Health of NW Houston

Pros

• The staff at Northwest Medical and Rehab made the transition for one resident's long-term care a little less trying, showing compassion and teamwork in getting to know her needs.
• A visitor noted that during their tour, the facility smelled good and the staff were friendly, creating a welcoming atmosphere for potential residents.
• One reviewer described the facility as cozy, appreciating the quality of care provided despite it not being a newer building.
• Another positive experience highlighted how management resolved issues promptly, leading to resident satisfaction during rehab.
• A family member observed that their mother seemed happy at the facility, indicating some level of positive care and attention given to her needs.

Cons

• The facility has poor conditions, with patients reportedly screaming and being treated horribly by staff.
• There are serious issues with care, including patients being left wet or soiled for hours and receiving medication only after long waits.
• Staff members are described as rude and unhelpful, prioritizing their paychecks over patient care.
• Residents have not bathed in days due to staff shortages, leading to unacceptable hygiene conditions.
• The facility is disorganized and lacks sufficient staff to provide quality care for patients.
• Theft of personal belongings, such as clothes and shoes, occurs within the facility.
• Patients have been witnessed experiencing abuse, neglect, and lack of attention from personnel.
• The overall environment is described as dirty and unwelcoming, with unpleasant odors present throughout the building.

Review

The reviews of Northwest Medical and Rehabilitation Center present a stark contrast between positive and negative experiences. Many users express severe dissatisfaction with the quality of care provided at the facility, while others highlight positive interactions that offer hope amid the complaints. A significant number of reviewers reflect on distressing incidents involving neglect and unprofessional conduct by staff members, which raises serious concerns about the well-being of patients within this establishment.

One recurring theme in the negative feedback centers on inadequate attention to patients' basic needs. Several reviewers report instances of patients being left wet or soiled for extended periods, showcasing a troubling neglect in personal hygiene practices. One reviewer depicted an alarming scene where patients were often ignored, revealing an atmosphere of fear among residents who complained about being verbally mistreated by staff members. The overall sentiment from these narratives speaks volumes about potential systemic issues regarding staffing levels and patient care protocols.

In addition to concerns about neglect, multiple accounts describe incidents of theft within the facility. One distraught family member recounted how their father's clothes and cell phone were stolen after being tracked to Northwest Medical by a cell phone provider. Despite efforts to remedy this situation through communication with management, responses from the administration consisted solely of excuses, further compounding frustrations for family members seeking accountability.

Amid these overwhelming critiques, there are isolated instances where some families found comfort in their experiences at Northwest Medical. For example, one family reported that their mother's transition into long-term care was made easier due to attentive staff members who took the time to understand her specific needs. This dichotomy highlights the variability in experiences among patients and families within this institution—some have found solace in genuine human connection while many continue to suffer under poor conditions.

The issue of staffing levels emerges prominently across numerous reviews; it appears as though chronic understaffing negatively affects the quality of service delivered to residents. Accounts indicate that employees often engage in arguments about responsibilities rather than focusing on patient care. Inadequate staffing not only results in delays for basic medical assistance but also demoralizes those few employees who seem dedicated amidst systematic failures; many review authors felt little compassion radiated from those tasked with caregiving roles.

Furthermore, volunteers who previously had positive experiences expressed shock upon returning to find a facility plagued by disarray and neglectful practices—a testimony to what seems like drastic deterioration over time. Descriptions include grim visuals: dirty facilities with poor-smelling environments where patients struggle to receive adequate attention or proper medical assistance when needed.

In summary, reviews shared about Northwest Medical and Rehabilitation Center offer an unsettling glimpse into its operations—a juxtaposition exists between some positive encounters amid a sea of alarming testimonies detailing heartbreaking neglect. Trust is essential for family members entrusting loved ones’ care to any facility; sadly, many speak with sadness as they reflect on what they believe is a dire need for improvement within this establishment's culture and operational execution for patient dignity and respect.

This part of Houston, Texas, offers a variety of amenities and services that may be appealing for senior living. The proximity to Houston Northwest Medical Center, pharmacies like Walgreens and CVS, as well as physician offices such as Sterling Ridge Orthopaedics & Sports Medicine and Spring Dermatology, ensures easy access to healthcare. There are also several cafes and restaurants nearby for dining options, including Chick-Fil-A and Gringo's Mexican Kitchen. For recreation, there are parks like Ponderosa Park and Mercer Arboretum and Botanic Gardens close by. Additionally, the area is conveniently located near George Bush Intercontinental Airport for any travel needs. Overall, this neighborhood provides a mixture of healthcare facilities, dining options, recreational activities, and transportation convenience suitable for seniors looking to retire in a bustling yet accessible community.

Hospitals

• Houston Northwest Medical Center (0.2 miles)

Cafes

• Starbucks (0.5 miles)
• Olio (6.5 miles)
• Starbucks (7 miles)
• Starbucks (7.2 miles)
• Third Gen Coffee (7.2 miles)
• Starbucks (8 miles)

Restaurants

• Chick-Fil-A (0.5 miles)
• Gringo's Mexican Kitchen (1.9 miles)
• Chick-Fil-A (4.2 miles)
• Gringo's Mexican Kitchen (4.3 miles)
• Star Cinema Grill (5.2 miles)
• Whataburger (6 miles)
• Cadillac Mexican Kitchen & Tequila Bar (6.2 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.2 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.7 miles)

Parks

• Ponderosa Park (1 miles)
• Mercer Arboretum and Botanic Gardens (3.8 miles)
• Oakwood Glen Park and Jogging Track (5.2 miles)
• Terminal D Pet Relief Area (7 miles)
• MapleWood Park (8 miles)

Transportation

• Union Pacific Railroad Co. (3.5 miles)
• Runway 15L/33R (5.6 miles)
• CLEAR Terminal A (6.1 miles)
• American Airlines Admirals Club (6.1 miles)
• Terminal A (6.1 miles)
• Terminal B Parking Shuttle (6.3 miles)
• George Bush Intercontinental Airport (IAH) (6.3 miles)

Physicians

• Sterling Ridge Orthopaedics & Sports Medicine (5.3 miles)
• Spring Dermatology (5.8 miles)
• Texas Children's Pediatrics Rayford (6.9 miles)
• Allergy, Asthma and Immunology Care Center (7.3 miles)
• Advanced Cardiovascular Care Center (7.4 miles)
• Memorial Hermann Medical Group Benders Landing (7.6 miles)

Places of Worship

• John Wesley United Methodist Church (5.4 miles)
• St John Neumann Catholic Church (6.5 miles)

Theaters

• AMC Willowbrook 24 (7.6 miles)