Metroplex Care Ctr in Grand Prairie, TX

Pros

• The staff are wonderful and attentive, and the doctors are caring.
• Yvette is amazing and helps patients work on themselves.
• Dr. Susan is a great listener, caring, and very helpful.
• The facility is clean, quiet, and welcoming.
• The pharmacy staff are awesome and provide fast, friendly service.
• The counselors are knowledgeable and offer a range of resources.
• The clinic is a fabulous, much-needed resource for the community.

Cons

• The doctors are awful.
• The pharmacy does not refill medications in a timely manner.
• They overmedicate patients and provide little to no follow-up.
• The staff are rude, disrespectful, and nonchalant.
• The clinic is frequently short-staffed and overbooked, causing long wait times.
• They never answer the phone or return messages.
• Privacy at the front desk and in the waiting area is not respected.

Review

Metroplex Care Center in Grand Prairie is best suited for adults who need rapid access to psychiatric medications and a straightforward, walk-in?friendly intake process. The location often delivers same-day prescriptions and has an on-site pharmacy that can speed medication dispensing, which can be a lifeline for those managing unstable symptoms or medication changes. It works for patients who value a clean, calm facility and friendly front-desk interactions, and who can tolerate variability in service quality from visit to visit. This is not the clinic to rely on for highly coordinated, long-term psychotherapy or consistently flawless communication. Families with these higher expectations should consider alternatives early in the search.

The strongest headlines here center on accessibility and some solid clinical connections. Several clinicians are praised for listening and providing meaningful symptom management, and a number of patients report positive experiences with certain doctors who address health needs promptly. The on-site pharmacy is a clear logistical win, with stories of quick fills and friendly service. A clean, updated facility and staff members who convey warmth in many interactions also stand out as tangible positives. For families balancing the need for practical, fast care with reasonable courtesy, these are meaningful upsides that can reduce stress in a period of uncertainty.

Yet the negatives run deep enough to tilt the risk assessment for many seeking steady, comprehensive care. Phone responsiveness is repeatedly cited as a chronic problem, with callers often met by silence or delayed returns, jeopardizing timely med refills and crisis navigation. Medications - especially those requiring regular refill oversight or controlled substances - are highlighted as a pain point when doses or dates aren't aligned with appointments. Privacy concerns recur as a major issue: a front-desk area that's too open makes sensitive conversations hard to shield. And while some clinicians are strong, others appear hurried or dismissive, leaving families unsure about diagnosis, treatment plans, or the roles of different providers.

The pros and cons here do not cancel each other out; they simply pull in opposite directions depending on what a family needs most. For someone whose central priority is immediate access to meds and a pleasant waiting area, the positives offer practical value that can outweigh a few rough edges. But for families requiring reliable, ongoing therapy, consistent communication, and tight coordination across clinicians, the cons threaten continuity of care and the safety net that med management hinges on. When a clinician changes or a refill lags, the impact can be significant, making the overall experience feel unstable despite moments of good care.

Alternatives deserve careful consideration for anyone with high expectations around therapy depth, privacy, or dependable communications. If the primary need is sustained psychotherapy, adolescents' services, or complex behavioral health planning, look for providers with a track record of coordinated care, longer appointment times, and clear escalation paths. For those who must manage anxiety, ADHD, or mood disorders with strict consistency, a practice known for reliable call-backs, precise med management, and private, private rooms for conversations may be a better fit. In short, Metroplex Care Center can work when medication access is the anchor and therapy needs are modest; for more demanding mental health regimens, explore options with stronger continuity and patient advocacy.

For families choosing Metroplex Care Center, enter informed, with a plan to mitigate the recurring gaps. Before settling, request a specific clinician and a written plan for med management, including how refills are handled if a visit is delayed. Confirm privacy practices in the lobby and examination rooms, and ask how emergencies or urgent medication needs are triaged after hours. Pull together a trusted point of contact who can navigate calls, scheduling, and insurance questions, and insist on direct lines to both the clinic and the on-site pharmacy. If these safeguards cannot be reliably guaranteed, or if therapy depth and consistent communication are priorities, reserve the option to pursue alternatives that offer steadier, more predictable care.

This part of Grand Prairie, Texas offers a variety of amenities and services that cater to a senior living lifestyle. With several dining options nearby such as Rodriguez Bakery, Chick-Fil-A, and Pappadeaux Seafood Kitchen, residents can enjoy convenient dining options. The presence of multiple pharmacies like CVS Pharmacy and Walgreens ensures easy access to medication and healthcare needs. Places of worship like Gateway Church Grand Prairie Campus and Matthew Road Baptist Church provide spiritual fulfillment for those seeking it. Additionally, there are several parks in the area such as Cravens Park and Kiest Park for leisurely walks and outdoor activities. Nearby medical facilities including JPS Diagnostic and Surgery Hospital and Pediatric Center of Grand Prairie offer quality healthcare services. With easy access to transportation options like Avis Rent A Car and Hertz Rent A Car, seniors can maintain their independence and explore the surrounding areas comfortably. Overall, this part of Grand Prairie provides a well-rounded community with essential amenities for seniors looking for a comfortable living environment.

Restaurants

• Rodriguez Bakery (0.2 miles)
• Chick-Fil-A (2.5 miles)
• McDonald's (4.6 miles)
• McDonald's (4.7 miles)
• Whataburger (4.9 miles)
• Ba Le (5.2 miles)
• Pappadeaux Seafood Kitchen (5.2 miles)

Pharmacies

• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (4.6 miles)
• Walgreens (4.8 miles)
• Walgreens (5.1 miles)

Places of Worship

• Gateway Church Grand Prairie Campus (3.3 miles)
• Rccg House On The Rock (5.4 miles)
• Matthew Road Baptist Church (5.5 miles)
• New Life Family Church (8.1 miles)
• Cornerstone Baptist Church (8.4 miles)
• New Life Fellowship (9 miles)

Cafes

• Panera Bread (4.5 miles)
• Starbucks (4.5 miles)
• The Tipsy Oak (5.8 miles)
• Starbucks (6.6 miles)
• Starbucks (6.7 miles)
• The Capp Bar (9 miles)
• Starbucks (9 miles)

Hospitals

• JPS Diagnostic and Surgery Hospital (6.2 miles)
• ER at Grand Prairie (6.7 miles)
• Medical Center of Arlington (7 miles)
• SwiftCare (9.2 miles)

Physicians

• Pediatric Center of Grand Prairie (6.3 miles)
• Trinity Park Surgery Center (7.2 miles)
• Highlander Surgical Associates (7.2 miles)
• Mullanax Dermatology Associates (7.3 miles)
• Arlington Family Health (7.4 miles)
• MD Kids Pediatrics (7.8 miles)
• Charter Medical Center: Oladele Olusanya, MD (9.5 miles)

Parks

• Cedar Hill State Park (8.2 miles)
• Cravens Park (8.4 miles)
• Kiest Park (8.9 miles)
• W.O. & Zeta Workman Park (9.2 miles)
• Webb Community Park (9.4 miles)

Theaters

• AMC The Parks At Arlington 18 (8.2 miles)

Transportation

• Avis Rent A Car (8.4 miles)
• National Car Rental (8.4 miles)
• Rental Car Center (8.4 miles)
• Hertz Rent A Car (8.4 miles)