Heritage At Turner Park Health & Rehab

Pros

• The facility is described as being cleaner and better in the Medicare section.
• Some activities are offered for both residents and families to enjoy together.
• The new management is praised for being attentive to patients, staff, and families.
• There is no unpleasant smell reported in certain areas of the facility, contributing to a more home-like environment.
• The Director of Nursing (DON) and Administration are commended for their focus on patient care.

Cons

• The facility has a strong urine odor throughout, which is off-putting for visitors and patients alike.
• Staff members seem indifferent to patient needs, as evidenced by long waits for assistance.
• Patients often appear unkempt and their personal belongings are frequently lost or damaged.
• The quality of food served is subpar, resembling TV dinners, and is often served cold.
• There are complaints of inadequate staffing during weekends, leading to worse care conditions.
• Communication barriers exist between staff and patients due to heavy accents, causing misunderstandings and frustration.
• The overall environment feels unsafe and unwelcoming, with reports of needing supervision or security while visiting.
• Management appears more focused on paperwork than on actual patient care or comfort.
• The facility's infrastructure is in poor condition, with dingy rooms and inadequate cleanliness standards.
• Families express regret over choosing this facility due to the negative experiences their loved ones faced.

Review

In the realm of healthcare facilities, particularly nursing homes and rehabilitation centers, the experiences of residents and their families can vary dramatically. The accounts provided paint a troubling picture of one specific facility that has garnered significant criticism from both former residents and their relatives. While some individuals claim improvements under new management, many others recount deeply distressing experiences characterized by neglect, inadequate care, and unsatisfactory living conditions.

A theme that emerges strongly from these reviews is the cleanliness—or lack thereof—within the facility. Several reviewers noted an overwhelming odor of urine that permeated common areas, with one visitor stating that this smell was noticeable immediately upon entering. Cleanliness is often a basic expectation in healthcare settings; however, many reported that shared living spaces were dingy and poorly maintained. One individual recounted an incident where personal belongings went missing or were lost altogether, including important items like dentures and wheelchairs. This lack of organization compounded feelings of dissatisfaction among families who entrusted their loved ones to this facility.

Care staff interactions also came under fire in these reviews. Compounding the issues with cleanliness were allegations regarding the attentiveness of caregivers who appeared indifferent to the needs of residents. Several accounts described instances where patients were left unattended for extended periods—one reviewer mentioned a resident left on the toilet for twenty minutes before help arrived. Moreover, when assistance was summoned using alarms, delays were frequent and widespread complaints highlighted inadequate staffing levels during weekends when services reportedly dipped even further. Families expressed frustration at what they perceived as neglectful behavior from staff members who seemed preoccupied or unavailable to provide necessary care.

Effective communication between staff and residents also emerged as a concern within these narratives. Language barriers due to accents were pointed out by one family member, who relayed her mother's struggles to understand staff communication in light of diverse backgrounds among caregivers. Such disconnects not only hindered practical assistance but also contributed to feelings of alienation among residents within an already challenging environment.

The quality of food served at this institution drew negative feedback too; meals were frequently described as unappetizing or poorly prepared—akin to "TV dinner style" cuisine—and reports indicated issues with serving temperatures as well as cleanliness post-meal service where trays would remain unattended long after being delivered. These grievances illustrate how vital aspects like nutrition and dining experience impact overall resident satisfaction in long-term care scenarios.

In summary, it appears clear from these collective accounts that this facility has much room for improvement across multiple domains, including cleanliness standards, quality of resident care, effective communication among staff members and residents, and transparency regarding patient needs and belongings—all hallmarks expected in any reputable healthcare establishment. Many reviewers adamantly stated they would not recommend this place based on their experiences while voicing valid concerns over potential medical negligence faced by loved ones during critical moments in their lives—as evidenced by alarming health outcomes reported after stays at this facility. As families navigate difficult decisions about long-term care for their elderly relatives or friends requiring assistance, such feedback serves as crucial insight into what may be missing at facilities claiming to provide supportive environments for vulnerable populations.

Restaurants

• Rodriguez Bakery (1.2 miles)
• Chick-Fil-A (3.5 miles)
• McDonald's (4.7 miles)
• Whataburger (4.8 miles)
• Pappadeaux Seafood Kitchen (5.7 miles)
• McDonald's (5.7 miles)
• Chick-Fil-A (6.1 miles)

Pharmacies

• Walgreens (2.7 miles)
• CVS Pharmacy (3 miles)
• Walgreens (5 miles)
• Walgreens (5.3 miles)
• CVS Pharmacy (5.4 miles)
• CVS Pharmacy (5.4 miles)
• Walgreens (5.5 miles)

Places of Worship

• Gateway Church Grand Prairie Campus (3 miles)
• Rccg House On The Rock (6.4 miles)
• Matthew Road Baptist Church (6.5 miles)
• New Life Family Church (7.8 miles)

Cafes

• Panera Bread (5.3 miles)
• Starbucks (5.4 miles)
• Starbucks (5.7 miles)
• Starbucks (6.4 miles)
• The Tipsy Oak (6.5 miles)
• The Capp Bar (7.9 miles)
• Starbucks (8.5 miles)

Hospitals

• JPS Diagnostic and Surgery Hospital (7.3 miles)
• ER at Grand Prairie (7.7 miles)
• Medical Center of Arlington (8 miles)
• SwiftCare (8.9 miles)

Physicians

• Pediatric Center of Grand Prairie (7.3 miles)
• MD Kids Pediatrics (7.4 miles)
• Mullanax Dermatology Associates (8 miles)
• Arlington Family Health (8 miles)
• Trinity Park Surgery Center (8.1 miles)
• Highlander Surgical Associates (8.2 miles)
• Starcare (8.9 miles)

Transportation

• Avis Rent A Car (7.8 miles)
• National Car Rental (7.8 miles)
• Rental Car Center (7.9 miles)
• Hertz Rent A Car (7.9 miles)

Parks

• Kiest Park (8.4 miles)
• Cedar Hill State Park (8.9 miles)
• Kessler Parkway Trail (9 miles)
• Kidd Springs Park (9.2 miles)

Theaters

• AMC The Parks At Arlington 18 (9.2 miles)