Pleasant Valley Healthcare Rehabilitation Center in Garland, TX
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1525 Pleasant Valley Road, Garland, TX 75040
For more information about senior living options: (844) 490-3973
The facility is extremely well run with a strong therapy program and caring nursing staff. The staff go above and beyond to ensure every patient feels cared for and comfortable. The therapy team is topnotch and helps residents regain mobility. The administrator and director of nursing truly care about patients and staff. Pleasant Valley has a caring and compassionate team of people who care for the residents. The facility is clean, welcoming, and has a warm, homelike atmosphere. The staff are friendly, attentive, and readily address concerns. Shannon, the social worker, provides exceptional support and communication. Therapists delivered outstanding care and helped patients regain abilities. The leadership team is committed to improving the patient experience.
They say it can take over an hour to respond to a call light, and staff often treat residents as a hunk of meat. They report meals are a joke, with almost expired fresh fruit and mushy canned fruit. They claim the nursing staff lie about the quality of care. They recount a resident sitting in their own poop for over five hours because nurses did not respond. They say the facility is awful and should be avoided. They describe severe nighttime understaffing, making bathroom assistance unavailable. They note residents are ignored when pressing the call button and personal care is lacking. They report money, jewelry, and clothes stolen from residents on a regular basis. They say death notifications are delayed and no explanations are given. They mention new ownership that ruined laundry service and caused clothes to be lost, with terrible communication. They say new management led to decreased quality of care, and that some staff are rude, unhelpful, and uncaring. They say the facility smells like urine and the food is disgusting.Pleasant Valley Healthcare Rehabilitation Center in Garland is best suited for families seeking a rehab-forward environment where aggressive therapy, a warm, caring staff, and a home-like atmosphere are the core strengths. The center frequently delivers meaningful mobility and independence gains through an active therapy program, and residents tend to leave with tangible improvements in walking, speech, and daily functioning. It caters to post-acute rehab needs after surgery or illness, with many residents extending into longer-term care once stability is achieved. Those whose top concern is a consistently flawless night staff, uniformly high meal quality, and perfectly seamless communication at all hours should consider alternatives, because those elements are where experiences diverge.
On the positive side, the rehabilitation program stands out as the facility's strongest asset. Reviewers repeatedly point to a robust therapy team - therapists who tailor sessions, push progress, and create mobility breakthroughs. The benefit is not abstract: patients report regaining the ability to walk, speak, or regain lost motor skills, often after a period of decline. The care culture shines through in stories of staff who go "above and beyond" to meet individual needs, with social workers and administrators praised for accessibility and problem-solving. Cleanliness and a welcoming atmosphere reinforce the sense that Pleasant Valley is oriented toward comfort and progress, and residents frequently mention the warmth of leadership and the frequent, visible engagement of the administration in daily operations.
Yet serious consistency questions arise in several reviews. Night staffing appears to be a recurring concern, with several families describing long delays responding to call bells and feeling that bedside care can be uneven after hours. There are troubling anecdotes about lapses in nursing oversight and even neglect in extreme moments, where residents waited in discomfort or were not promptly assisted. Food quality is another variable point: while many praise appetizing options and attentive dining staff, others describe meals as poorly prepared or unappealing. Reports of theft, communication gaps, and inconsistent updates to families punctuate the spectrum of experience, leaving important care details vulnerable to miscommunication if family oversight is light.
Those tensions are not dismissed by the center's advocates. The same reviews that acknowledge staffing strains also spotlight the facility's strengths: highly engaged therapy teams, a clean and well-maintained building, and leadership willing to address concerns when they're raised. The most persuasive evidence of value comes from residents who achieve significant rehabilitation milestones and from families who feel supported by a responsive social work team and a capable director. When governance and process align with frontline care - therapists coordinating with nursing, administrators modeling attentiveness - the gaps become manageable and the overall trajectory remains favorable for recovery and transition home.
For families weighing options, the decisive factor hinges on priorities. If the priority is high-quality, outcome-driven rehabilitation with a personable, attentive team that treats residents like individuals, Pleasant Valley can be a strong match. The gains documented by many families - restored mobility, regained independence, and improved quality of life - often justify the trade-offs encountered with staffing variability and occasional communication hiccups. However, if the decision hinges on absolute consistency in night-time care, predictable and nourishing meals, and flawless 24/7 responsiveness, alternatives may be worth exploring. The center has shown improvement under new leadership in several domains, but experiences remain mixed enough to warrant direct, up-front inquiries.
The practical next steps are clear. Prospective families should request a candid conversation with the DON or administrator to review current staffing patterns, night-shift coverage, and how call-light response is monitored after hours. Ask for specifics on routine meal quality, kitchen staffing, and the process for addressing dietary preferences or allergies. Meet with the therapy director to understand the program structure, goals, and discharge planning; request a tour during recovery activities to observe how therapy, nursing, and support staff collaborate in real time. Finally, verify a clear point of contact - often Shannon, Grace, or the director - who can provide transparent updates and coordinate family involvement. When these elements align, Pleasant Valley delivers compelling rehabilitation outcomes within a caring, community-centered setting.
124 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pleasant Valley Healthcare Rehabilitation Center in Garland, TX is a vibrant and accommodating assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, where residents can indulge in pampering services, as well as access to cable or satellite TV for entertainment purposes. Transportation needs are taken care of with community-operated transportation and transportation arrangements to doctors' appointments.
For those who enjoy technology, there is a computer center equipped with Wi-Fi/high-speed internet. Residents can also enjoy delicious meals in the dining room with restaurant-style dining, giving them the opportunity to socialize with other residents. Additionally, each apartment is fully furnished and has its own private bathroom for added privacy.
Pleasant Valley Healthcare Rehabilitation Center also boasts several recreational spaces such as a fitness room for exercise enthusiasts, a gaming room for leisure activities, a small library for bookworms, and outdoor spaces including gardens for residents to relax in nature. Daily housekeeping services ensure that living areas are always neat and tidy.
In terms of care services, the community provides 24-hour call system and supervision to address the needs of residents at any time. Trained staff members assist with activities of daily living including bathing, dressing, and transfers, ensuring that residents receive personalized care. Medication management is also available to provide peace of mind regarding medication schedules.
The community also places importance on mental wellness by offering a mental wellness program. Special dietary restrictions such as diabetes diet or specific dietary requirements can be accommodated when it comes to meal preparation and service.
Various activities are organized on a regular basis including concierge services for personalized assistance, fitness programs for staying active and healthy, planned day trips to explore the surroundings, resident-run activities allowing individuals to contribute their interests or talents, and scheduled daily activities promoting socialization among residents.
Conveniently located near two cafes, six pharmacies, one physician's office, nine restaurants, and a place of worship, residents have easy access to essential services and amenities in the surrounding area. At Pleasant Valley Healthcare Rehabilitation Center, residents can find a warm and welcoming community that offers excellent care and support for their daily needs.
Located in Garland, Texas, this neighborhood offers a variety of amenities within close proximity that cater to senior living. With multiple pharmacies such as Walgreens and CVS Pharmacy nearby, access to healthcare services is convenient. In terms of dining options, there are several restaurants including Tavern on the Square and Chick-Fil-A, offering a range of dining choices. Additionally, cafes like Starbucks provide opportunities for socializing and relaxation. For spiritual needs, there are several places of worship in the area such as Crossroads Church and Ridge Pointe Fellowship. Medical facilities like Baylor Medical Plaza and Rockwall Family Medicine are also easily accessible. For outdoor activities, parks like Wylie Community Park and Squabble Creek Trail offer peaceful settings for nature walks. Overall, this neighborhood provides a mix of amenities that can enhance the quality of life for seniors looking to settle in Garland.
Pleasant Valley Healthcare Rehabilitation Center is located at 1525 Pleasant Valley Road, Garland, TX 75040 in Dallas County, Texas
Pleasant Valley Healthcare Rehabilitation Center on seniors.fyi includes 4 photos including images showing physical therapy, rehabilitation, dining, assistance, healthcare, nursing home, and more.
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Dining
Healthcare
Rehabilitation
