Pleasant Valley Healthcare Rehabilitation Center
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1525 Pleasant Valley Road, Garland, TX 75040
For more information about senior living options: (844) 490-3973
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The therapist team is thanked for their hard work and dedication. The front desk team (Mrs. Ella and Chevelle) is described as a great team. Edwin is commended for being there every step of the way. Shannon, the social worker, is praised for professionalism and willingness to assist. The therapists Seth, Ann-Marie, Selene, and Blanche provided outstanding care and helped the patient regain speaking and walking abilities. The facility is very clean and well-kept. The director, Stanley, did an amazing job welcoming the family and making them feel comfortable. Pleasant Valley is described as a caring and compassionate team with an awesome staff.
The call light can take over an hour to get a response, and staff are described as treating residents like a hunk of meat. Meals are called a joke, with complaints of near-expired canned fruit and mushy grapes instead of fresh fruit. Residents were left sitting in their own excrement for hours with their needs ignored. Night staffing is severely understaffed, making nighttime care unacceptable. Nursing and management are criticized as uncaring and unrealistic in their staffing ratios. Money, jewelry, and clothes belonging to residents were reported stolen regularly. Patients were kept medicated with oxycodone and sleeping meds to prevent participation in therapy. There is a lack of timely communication about serious events, including a death, leaving families without details. Some reviews are alleged to be posted by current employees to boost the facility's score.Across these accounts, Pleasant Valley Healthcare and Rehabilitation Center emerges as a place of strong relationships and real care on one hand, and of serious drawbacks on the other. Families and former residents repeatedly highlight the warmth, dedication, and responsiveness of certain team members, while also voicing frustrations about understaffing, delayed responses, and concerns about meals and daily care. The stories span from heartfelt expressions of gratitude to explicit warnings about experiences that were distressing or unsafe, painting a complex and at times conflicting picture of life at the facility.
On the positive side, many reviewers shine a bright light on the people who made a difference during stays at Pleasant Valley. The therapy program is praised for its impact: therapists like Seth, Ann-Marie, Selene, and Blanche are singled out for creating motivation and helping a patient regain speaking and walking abilities after an acute illness. The social work team also stands out, with Shannon frequently described as dedicated and proactive - someone who stayed engaged from admission through discharge and helped families navigate challenges. Administrative and leadership figures such as Lana (the administrator) and Stanley (the admissions director) receive praise for their accessibility and for making families feel welcome and supported. Individuals like Edwin are commended for steady presence and help, and other staff members - Nurses, LPNs, and CNAs - are acknowledged for going above and beyond in various moments, including comforting bedside care, timely communication, and a readiness to assist. Several remarks emphasize the facility's cleanliness and overall pleasant environment, with some reviewers calling the team "compassionate," "caring," and "exceptional" in their day-to-day work. For respite stays and end-of-life moments, families recount experiences of being treated with respect and humanity, with staff offering accommodations, supportive conversations, and a sense of steadiness during difficult times.
Yet alongside the praise there are grave concerns that recur across multiple accounts. Several reviewers report significant delays in getting help after pressing call lights - sometimes taking an hour or more - raising questions about safety and responsiveness, especially at night when staffing appears to be thinner. There are pointed allegations about the treatment of residents as if they were merely numbers, with some posts describing neglectful moments, such as a resident sitting in their own waste for hours or being left unattended during a bathroom need after a hip operation. A number of reviewers specifically mention distressing experiences with the nursing team, including being given insufficient assistance, late or absent communication about important health events, and moments when residents were not promptly attended to or adequately cared for. One account describes a patient being sedated with oxycodone and sleeping medications to the point that physical therapy was effectively hindered, which is especially troubling in a rehabilitation setting.
Food and nutrition are another area of mixed reliability. Several reviewers call meals "a joke" and poorly cooked, not palatable, or insufficient in quality for a facility of this type. Complaints include a mismatch between what was promised (for example, fresh fruit) and what was served (almost-expired canned fruit, soft grapes, or meals that lacked flavor and variety). In contrast, some comments about the food are neutral or not as critical, but the prevailing sentiment in the negative posts is that nutrition did not meet expectations and that mealtime experiences could be improved to support recovery and dignity.
Communication around care transitions and updates also features in the critique. Several reviewers recount strong, ongoing efforts from Shannon and other staff to keep families informed, while others describe inconsistent communication, with important information sometimes arriving late or not at all. A notable tension runs through the experiences: a number of accounts celebrate the facility's strengths - cleanliness, a caring therapy team, and moments of exceptional support - while others recount dramatic lapses in basic care, with concerns about night staff coverage and the ability to respond promptly to urgent needs.
A few posts touch on the broader management and ethics of the facility. One reviewer notes a claim that current employees have been leaving positive, self-initiated reviews in what they describe as an attempt to boost the center's score, an accusation that, if true, would point to a problematic dynamic in performance reporting. Another reviewer mentions that a director of Diversicare wrote a recent positive review, implying outside influence on online perceptions. These observations are presented as concerns raised by residents or their families rather than as proven facts, but they contribute to an overall sense that trust and transparency are essential considerations for anyone evaluating Pleasant Valley.
Taken together, the set of reviews suggests a facility with genuine strengths in therapeutic care, kindness from a core group of staff, and a generally welcoming, well-kept environment, alongside serious, documented concerns about staffing levels, timely responsiveness, safety protocols, and the consistency of daily care and meals. Patients and families should weigh these contrasts carefully: the same halls that echo with patient progress and compassionate conversations can also feel strained by resource limitations and moments of miscommunication. If you're considering Pleasant Valley for a loved one, it would be wise to visit with specific questions about call-light response times, staffing ratios, meal quality, and how the facility handles sensitive events and rapid changes in a patient's condition, while listening closely to both the success stories and the cautionary experiences shared by others.
124 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pleasant Valley Healthcare Rehabilitation Center in Garland, TX is a vibrant and accommodating assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, where residents can indulge in pampering services, as well as access to cable or satellite TV for entertainment purposes. Transportation needs are taken care of with community-operated transportation and transportation arrangements to doctors' appointments.
For those who enjoy technology, there is a computer center equipped with Wi-Fi/high-speed internet. Residents can also enjoy delicious meals in the dining room with restaurant-style dining, giving them the opportunity to socialize with other residents. Additionally, each apartment is fully furnished and has its own private bathroom for added privacy.
Pleasant Valley Healthcare Rehabilitation Center also boasts several recreational spaces such as a fitness room for exercise enthusiasts, a gaming room for leisure activities, a small library for bookworms, and outdoor spaces including gardens for residents to relax in nature. Daily housekeeping services ensure that living areas are always neat and tidy.
In terms of care services, the community provides 24-hour call system and supervision to address the needs of residents at any time. Trained staff members assist with activities of daily living including bathing, dressing, and transfers, ensuring that residents receive personalized care. Medication management is also available to provide peace of mind regarding medication schedules.
The community also places importance on mental wellness by offering a mental wellness program. Special dietary restrictions such as diabetes diet or specific dietary requirements can be accommodated when it comes to meal preparation and service.
Various activities are organized on a regular basis including concierge services for personalized assistance, fitness programs for staying active and healthy, planned day trips to explore the surroundings, resident-run activities allowing individuals to contribute their interests or talents, and scheduled daily activities promoting socialization among residents.
Conveniently located near two cafes, six pharmacies, one physician's office, nine restaurants, and a place of worship, residents have easy access to essential services and amenities in the surrounding area. At Pleasant Valley Healthcare Rehabilitation Center, residents can find a warm and welcoming community that offers excellent care and support for their daily needs.
Located in Garland, Texas, this neighborhood offers a variety of amenities within close proximity that cater to senior living. With multiple pharmacies such as Walgreens and CVS Pharmacy nearby, access to healthcare services is convenient. In terms of dining options, there are several restaurants including Tavern on the Square and Chick-Fil-A, offering a range of dining choices. Additionally, cafes like Starbucks provide opportunities for socializing and relaxation. For spiritual needs, there are several places of worship in the area such as Crossroads Church and Ridge Pointe Fellowship. Medical facilities like Baylor Medical Plaza and Rockwall Family Medicine are also easily accessible. For outdoor activities, parks like Wylie Community Park and Squabble Creek Trail offer peaceful settings for nature walks. Overall, this neighborhood provides a mix of amenities that can enhance the quality of life for seniors looking to settle in Garland.
Pleasant Valley Healthcare Rehabilitation Center is located at 1525 Pleasant Valley Road, Garland, TX 75040 in Dallas County, Texas
Pleasant Valley Healthcare Rehabilitation Center on seniors.fyi includes 4 photos including images showing physical therapy, rehabilitation, dining, assistance, healthcare, nursing home, and more.
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Dining
Healthcare
Rehabilitation
