Griswold Home Care - Garland, TX

Pros

• Griswold Home Care is a great home health agency.
• Griswold Home Care has provided in-home care for families for years with high satisfaction and strong recommendations.
• The Griswold team is professional and discreet.
• Griswold helps families keep loved ones at home with wonderful care.
• Griswold caregivers are dependable, compassionate, and responsive to needs.
• Gisell is an outstanding coordinator and caregiver who becomes part of the family.
• The Griswold staff go above and beyond to help clients.
• The office staff are down-to-earth, caring, and professional.
• Griswold advocates for clients, including assisting with insurance issues to improve care.
• The care team forms strong connections, ensuring meals, conversation, and companionship.

Cons

• The agency had multiple no-call, no-shows.
• The agency had a 75% no-show rate in one week, which was unacceptable.
• The owner, Mike, was a no-show on the first appointment.
• An employee would sit with the family member and be on the phone for extended periods of time.
• The reviewer stated they would not use Griswold again.
• A reviewer warned others not to use Griswold Home Health Care.

Review

Griswald Home Care is repeatedly described by families as a compassionate, capable, and dependable partner in keeping loved ones safely at home. Across countless entries, these caregivers are praised not only for their professional skill but for the warmth and discretion they bring to intimate, daily routines. The overarching feeling conveyed is that the agency does more than deliver services; it supports families through emotionally challenging times, fostering trust and assurance that their relatives are in capable hands.

Several families highlight long-standing relationships, with gratitude lasting for years and a sense of continuity that brings real peace of mind. One reviewer notes that, for over five years, Griswold Home Care has provided in-home care for their mother and that they have been "extremely pleased and would highly recommend their services." Another speaks of the team's ability to help an in-law or other relative with professionalism and discretion, concluding with a strong recommendation. The sentiment is consistent: Griswald isn't merely a provider of tasks but a steadfast, reliable presence in the daily lives of people they care for.

The impact on individual families is vivid. A 94-year-old dad was able to spend his final years in his own home with Griswald's care - visits, attentive care, and meals that supported his wish to stay at home. The reviewer emphasizes that Griswald helped them "enjoy the last few years of his life," underscoring how deeply meaningful and transformative in-home care can be when done with empathy and competence. Other testimonials echo that sentiment, with phrases like "The service was great!" and "Wonderful people" capturing the positive, uplifting tone that pervades many of these notes. In particular, one caregiver is singled out with heartfelt praise: "If I could give our Griswold caregiver Gisel a 1000+ instead of 5 stars I would. She became a member of our family while taking care of our mother. We never had a moment's worry during the two years she was cared for. Mimi loved her from the very start."

Staff dedication and the sense of a family culture come through as well. Several reviews praise the company for caring deeply about patients, and for creating an environment where caregivers feel valued. A Mesquite caregiver speaks of the role with pride, noting the responsiveness to needs or questions, and even mentions incentives like gift cards for good performance and opportunities for continuing education. The repetition of phrases like "well-trained and loving staff," "amazing," and "truly caring" reinforces the impression that Griswald strives to cultivate a supportive, respectful workplace where staff can deliver exceptional care.

Within the tapestry of praise, there are also candid reflections on challenging experiences. One review presents a stark cautionary note: "DO NOT USE! Do not use this Ameristar or Griswold Home Health Cares. Multiple No-call, no-shows." The author describes a week marked by repeated caregiver no-shows, a lack of communication, and personal disappointment with the owner, who themselves did not attend an initial appointment. This account contrasts with the more common positive experiences but serves to remind readers that, as with any service, reliability and communication are crucial, and it prompted the reviewer to seek care elsewhere. The inclusion of this perspective provides a balanced view that helps prospective clients weigh the realities of home care services.

Other testimonials focus on proactive problem-solving and personal connections. One reviewer highlights Gisell as an outstanding coordinator and caregiver who steps in when needed, ensuring meals and meaningful conversations for a loved one. Another notes Joe's sincere engagement with the patient, deep rapport, and the assurance that meals and social interaction are consistently provided. Newer faces are acknowledged as well: Roshanda is described as "new to us but doing a wonderful job," reinforcing the sense that the agency cultivates genuinely caring teams across transitions. Across these voices, the common thread is that staff respond promptly to questions and concerns, and that families feel their loved ones are treated with kindness and respect.

Finally, a powerful note about advocacy and persistence rounds out the portrait. In a case involving long-term care insurance, Griswald's team is credited with going to bat with attorneys to secure benefits, dramatically improving the situation for a husband who would otherwise have faced nursing-home placement. Since that intervention, the family reports improved circumstances and a "loving, hardworking caregiver" visiting daily. This story amplifies the broader message: Griswald Home Care aims to do more than provide hourly help; they partner with families to navigate complex challenges, secure supports, and maintain dignity and independence for seniors at home.

Taken together, these reviews form a vivid portrait of Griswald Home Care as a company that many families rely on for compassionate, professional support in the home. They speak to a culture that values continuity of care, personal connections, and a collaborative relationship with families. While experiences can vary, the prevailing melody is one of gratitude, trust, and a deep appreciation for aides, coordinators, and caregivers who go beyond the basics to help loved ones thrive in the places they know best - their own homes.

This part of Garland, Texas offers a convenient location with easy access to essential amenities such as pharmacies, restaurants, cafes, physicians, places of worship, parks, transportation options, theaters, and hospitals. The proximity of multiple pharmacies like Walgreens and CVS Pharmacy ensures that your medical needs are easily met. There is also a variety of dining options ranging from fast food chains like McDonald's to sit-down establishments like Tavern on the Square. Additionally, there are several Starbucks locations for those who enjoy coffee outings. The presence of various healthcare facilities including Baylor Medical Plaza and Texas Health Presbyterian Hospital Dallas provides peace of mind in terms of medical care. Overall, this area offers a blend of convenience and accessibility that may be appealing for seniors looking for a well-rounded community to call home.

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (2 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.5 miles)
• Walgreens (4.8 miles)

Restaurants

• Tavern on the Square (1.2 miles)
• Little Caesars Pizza (1.6 miles)
• McDonald's (1.7 miles)
• Chick-Fil-A (3 miles)
• Braum's (3.1 miles)
• McDonald's (3.3 miles)
• Pangea (3.8 miles)

Cafes

• Starbucks (3 miles)
• Black Rock Coffee Bar (5.6 miles)
• Starbucks (5.8 miles)
• Starbucks (7.3 miles)
• Starbucks (7.4 miles)
• Starbucks (7.9 miles)
• Urban Vines Wine Bistro (8.2 miles)

Physicians

• Baylor Medical Plaza (4.4 miles)
• Elizabeth Jekot Breast Imaging Center (5.5 miles)
• Southern Endocrinology (5.7 miles)
• Internal Medicine Clinic PA (6.6 miles)
• Women's Health Alliance (6.7 miles)
• Eye 2 Eye Vision (6.8 miles)
• Texas Digestive Disease Consultants: Mesquite (8.6 miles)

Places of Worship

• Crossroads Church (5.1 miles)
• Ridge Pointe Fellowship (5.4 miles)
• Casa View Baptist Church (6 miles)
• Redeemer Bible Church (6.8 miles)
• Shiloh Missionary Baptist Church (7.9 miles)
• First Baptist Wylie (7.9 miles)

Parks

• Lochwood Park (6.2 miles)
• Wylie Community Park (7.4 miles)
• R.P Brooks Park (7.7 miles)

Transportation

• Arapaho Center Station (6.4 miles)

Theaters

• Alamo Drafthouse Cinema (6.9 miles)
• Alamo Drafthouse Lake Highlands (8 miles)
• Cinemark (8.6 miles)

Hospitals

• Baylor Scott & White Medical Center (7.9 miles)
• Texas Health Presbyterian Hospital Dallas (8.7 miles)