Laurenwood Rehabilitation

Pros

• The staff at Laurenwood Nursing and Rehabilitation are caring, welcoming, and hardworking.
• Shay is highlighted for going above and beyond, visiting patients in the hospital and continuing support at the facility.
• The care provided is heartfelt, with families feeling their loved ones are in good hands.
• The atmosphere is upbeat, friendly, and conducive to recovery.
• The therapy team is dedicated and focused on achieving progress for patients.
• The dietary department is committed to nutritious, healthy meals for residents.
• Administration is responsive, with a clean, well-run facility and a supportive environment.
• Cynthia M. provides helpful, attentive service, including ensuring residents' preferences are respected.
• Families and staff alike have expressed gratitude and pride in the care at Laurenwood.
• The rehabilitation and nursing teams are effective and professional, delivering quality care.

Cons

• The long-term care side of the facility is not maintained; walls and ceiling are stained.
• The window would not close and could be opened from the outside because the screen is hanging off.
• The blind is broken, making the resident uncomfortable getting undressed.
• The toilet is leaking and the residents must use towels to manage the water, creating fall risks.
• The bathroom wood is rotting and the small, shared Jack-and-Jill bathroom is used by multiple residents.
• There is only a raggedy closet in the room with no light for two residents.
• The divider curtain is raggedy, stained, and half hanging.
• LTC staff are described as unconcerned and very inappropriate when addressing residents' needs; a CNA was observed entering the room inappropriately with long nails.
• A nurse was labeled lazy and a 2-10 aide accused of worrying about the wrong things and telling lies.
• Medications were mishandled: wrong meds given, delays contacting family, and heart meds not fully administered.
• The food in rehab was described as awful, and there is criticism about finances (charging 100% of income) in relation to poor meals.
• Overall, the experience was negative and the reviewer would not recommend the facility.

Review

At Laurenwood Nursing and Rehabilitation, experiences across the spectrum show a place that many people remember with gratitude and warmth, even as others recount serious concerns. A number of reviews celebrate the rehab experience as a beacon of care and attentiveness. Families describe moments when staff went well beyond the call of duty, with Shay singled out for particularly meaningful acts of support. One reviewer recalls Shay visiting their mother in the hospital and continuing to support her once she arrived at the facility, a gesture that left the family feeling that their loved one was truly in capable, compassionate hands. This generosity of spirit is echoed by others who emphasize how the team's care begins with a thoughtful intake and case management, traveling through the entire building to keep residents comfortable, safe, and engaged.

Several reviewers focus on the rehabilitative environment in a glowing way. There is praise for a welcoming atmosphere, especially during the early stages of a stay, with Christy the case worker highlighted for her role in guiding families through the process. The therapy team is repeatedly praised for going above and beyond to support patients' progress, with one person noting that therapy efforts are driven by a genuine commitment to rehabilitation. The facility's overall atmosphere is described as upbeat and friendly, with residents and their families feeling that staff are genuinely invested in each patient's well-being. Even food, often a point of concern in many facilities, gets a positive nod from some families who describe meals as enjoyable and note a consistent level of care that seems to extend to the dietary team.

That same sense of warmth can be felt in comments about administration and the nursing department. One reviewer, speaking as a long-time insider, calls out a high level of pride in the building, capping it with a blessing for the staff who are doing great work. The administrator adds a personal note of pride, describing a building that is clean, well-run, and staffed by people who are friendly and dedicated. A family member shares appreciation for Cynthia M., highlighting her helpfulness on the phone and even the small, caring detail of ensuring a resident can watch their favorite television channel, Telemundo, something that can matter a lot to a patient's daily life and mood. In another heartfelt reflection, someone notes almost 25 years with the facility, describing the staff as amazing and the therapy team as committed to ensuring patients' proper care and progress through rehabilitation.

Not every account paints the same picture, however. A number of reviews raise serious red flags about the long-term care side of the facility. Several families report troubling maintenance and safety issues: stained walls and ceilings, a window that wouldn't close and could be opened from the outside because the screen was loose, and a broken blind that left a resident uncomfortable with privacy while getting undressed. A leaking toilet creates a slip and fall hazard in a room shared by two residents in a "Jack and Jill" setup that had been explicitly requested not to be assigned. The room's lack of light, a small ragged closet, and a damaged divider curtain contribute to an atmosphere that feels neglected and unsafe. The overall sense conveyed is that the long-term care unit operates with a level of laxness around safety that concerns families who care deeply about fall risks for their loved ones.

These concerns extend into specific complaints about staff responsiveness and conduct. One reviewer describes an unhelpful and inattentive on-site experience on the long-term care side, with an implication that some staff members were unconcerned or inappropriate when addressing resident needs. There is a particularly pointed critique about a CNA who allegedly entered a room while peeling a tangerine and carrying a resident's cup, using long nails and behaving in a way that the reviewer found unsanitary and unprofessional. The gravity of these observations is heightened by reports of multiple falls, a leaking bathroom, and a sense that urgent issues were not being addressed promptly or appropriately by the care team. In one troubling case, a patient's family recounts a series of miscommunications and medication errors during a weekend respite stay, including a mix-up with a medication that was not part of the patient's regimen, delays in contacting the family, and the next-day discovery that the patient was missing essential items and medication after discharge.

Amid the criticisms, some reviewers acknowledge strengths in other areas and moments of genuine care. A writer who references hospice care notes how the staff have continued to show kindness and attentiveness to a loved one in hospice, and the broader dietary team is singled out for its dedication to providing nutritious and healthy options for residents. Even in the midst of concerns, there are reminders of the personal connections that staff can form with families - like helping a relative keep a beloved TV channel on or arranging simple, meaningful comfort for a patient during a difficult time. There is also a sense of veteran experience threaded through some comments, with long-tenured staff describing the environment as welcoming and supportive, and therapy teams as deeply committed to patient progress.

For some families, the contrast between rehab and long-term care is stark enough to influence decisions about placement. A few reviewers who recall Laurenwood in years past emphasize that rehab and therapy can be excellent when staff are not stretched thin, but they worry that the long-term care unit becomes overworked and understaffed, which can compromise quality of life and safety. One reviewer ties this concern to a personal history in the field as a former CNA, reflecting that while rehab can operate smoothly, the staffing pressures in the skilled nursing portion may be the limiting factor. The sentiment is a cautionary note about assuming consistent quality across the entire facility and suggests that future care decisions may depend on the specific unit and staff on any given day.

Taken together, the range of experiences at Laurenwood reflects a facility that can be a source of great comfort and support to families and residents when care teams are attentive, compassionate, and well-coordinated. It also reveals the vulnerabilities that arise when safety, maintenance, and consistent staffing become challenging. For families seeking placement, the stories offer a nuanced picture: a rehab and therapy program capable of delivering meaningful progress and heartfelt care from individual staff members, alongside a long-term care environment that some feel is not consistently meeting safety and quality standards. The overarching message from these voices is one of careful consideration - visiting, asking detailed questions about the specific wing and staff, and weighing the quality of daily life and safety in the setting most relevant to a loved one's needs.

This part of Duncanville, Texas offers a variety of amenities that could be appealing for senior living. There are several dining options nearby such as Whataburger, Roma's Italian Bistro, and Chili's Grill & Bar. Additionally, there are pharmacies like Walgreens and CVS Pharmacy within close proximity for convenience. For medical needs, there are physicians at Charter Medical Center and Southwest Urology Associates as well as Methodist Charlton Medical Center for hospital care. The area also provides opportunities for relaxation and outdoor activities with parks like Cedar Hill State Park and Kiest Park nearby. Places of worship such as Matthew Road Baptist Church and Greater Mount Hebron Baptist Church offer spiritual support for seniors seeking a community connection. With its range of services and recreational options, this part of Duncanville may be a suitable location for senior living.

Restaurants

• Whataburger (0.2 miles)
• Roma's Italian Bistro (0.7 miles)
• Chili's Grill & Bar (3.3 miles)
• Chick-Fil-A (3.3 miles)
• Menchie's - Hillside Village (4.4 miles)
• Taqueria La Victoria (4.4 miles)
• Whataburger (4.6 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Ike Okolocha Square Pharmacy (1.8 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.9 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (2.5 miles)
• Panera Bread (4.1 miles)
• Starbucks (5 miles)
• Starbucks (5.4 miles)
• Panera Bread (5.5 miles)
• Tops Cafe (5.6 miles)

Physicians

• Charter Medical Center: Oladele Olusanya, MD (2.1 miles)
• Southwest Urology Associates (2.1 miles)
• Texas Oncology (2.2 miles)
• Total Eye Care (2.2 miles)
• Raymond S Khouw (2.2 miles)
• Southwest Orthopedics-Sports (2.3 miles)
• Methodist Charlton Medical Center - Azhar A Kazi MD (2.4 miles)

Hospitals

• Methodist Rehabilitation Hospital (2.6 miles)
• Medical Center At Lancaster (7.1 miles)
• ER at Grand Prairie (7.7 miles)

Parks

• Cedar Hill State Park (4.7 miles)
• Kiest Park (5 miles)
• Kidd Springs Park (7.8 miles)
• Kessler Parkway Trail (8.4 miles)
• Valley Ridge Park (9 miles)

Places of Worship

• Matthew Road Baptist Church (6.6 miles)
• Rccg House On The Rock (6.6 miles)
• Greater Mount Hebron Baptist Church (7.8 miles)