Carthage Health Care Ctr

Pros

• The staff at Carthage Healthcare are amazing with residents who struggle with dementia and communicate changes clearly to families.
• The therapy department cares deeply about residents.
• The nursing staff are caring and amazing, supported by diligent CNAs.
• Caring and compassionate leadership is evident throughout the facility.
• The facility is wonderful, with loving and caring staff.
• Barbra, Cookie, and Kathy are nurses and aides who consistently earn residents' praise.
• Residents are treated with the utmost respect and rehabilitation services are great.
• The community is highly recommended, with friendly, tenured staff who go above and beyond for patient care.
• The staff are friendly, helpful, and readily available to answer questions.
• Management is attentive and keeps families informed; the facility is well-run.

Cons

• The facility is dirty with low-quality, outdated equipment and fails to provide basic daily care (e.g., shaving men daily and dressing residents).
• It is short-staffed and lacks empathy training for sensitive populations.
• The administration prioritizes input from whoever has power of attorney and shows zero concern for the patient's well-being.
• There are serious accusations that patients are held against their will and that family members are misled about POA existence.
• Calls to the business are frequently unanswered or the line is hung up.
• The reviewers claim the facility lacks morals or ethics and label it as an elder-abuse environment, even suggesting closure by authorities.

Review

Carthage Healthcare emerges in these reflections as a place where residents with dementia are met with warmth, clear communication, and a sense of being part of a caring community. Families describe a staff that not only tends to medical needs but also explains the progression of the disease to them and their siblings, turning what can be a frightening journey into something navigable. The tone across many entries is one of gratitude for the way changes are conveyed, decisions are discussed, and families are kept in the loop as care evolves.

The therapy and nursing teams stand out as the backbone of that sense of security. Reviewers repeatedly highlight how the therapy department genuinely cares about the residents and how the nursing staff - particularly the CNAs - bring kindness, attentiveness, and reliability to daily routines. The sentiment is that a wonderful facility cannot thrive without compassionate leadership, and several comments affirm that leadership at Carthage Healthcare models the care values that ripple through every shift. This alignment between therapy, nursing, and administration appears to create a cohesive atmosphere where patient dignity and well-being are consistently prioritized.

Several residents' family memories add personal color to the overall praise. One mother's daily recollections include naming specific nurses and aides - Barbra, Cookie, and Kathy - who left a lasting impression and earned ongoing, affectionate mentions long after a stay ended. The stories about a mother and mother-in-law receiving "the utmost respect" and benefiting from excellent rehabilitation services reinforce a picture of a facility that can deliver both personal attention and high-quality rehab outcomes. Across these accounts, the facility is described as friendly, welcoming, and staffed by long-tenured, caring professionals who contribute to a sense of home for residents and their families.

A particularly fulsome endorsement centers on the administrator, Donna Howeth, whose leadership is repeatedly credited with shaping a positive, stable environment. A reviewer who has worked as a pastor and hospice chaplain in the area notes that Carthage Healthcare feels most like home, largely due to the welcoming atmosphere and the consistency of faces among residents and staff. The sentiment is echoed by others who describe the administration as "on point" and the entire team as being focused on keeping families informed and involved in a constructive way. The impression left is that well-led teams help sustain a warm, predictable routine that many families come to rely on.

Even outside routine care, there is appreciation for resilience and care during challenging times. Several reviewers point to the pandemic as a period when the staff demonstrated ongoing friendliness, support, and attentiveness - thanking nurses, administrators, dietitians, and aides for their work. This acknowledgment helps paint a broader picture of a facility that remains attentive to residents' needs and families' concerns even under stress, and it underscores a commitment to maintaining quality care under difficult circumstances.

Not every voice is entirely positive, and within these reviews there are two distinct areas of concern that stand out. One reviewer describes repeated attempts to reach the facility by phone - six calls in a row - only to be met with being hung up on or no answer on four occasions, which erodes trust and raises questions about accessibility and responsiveness. A separate, much more pointed review includes serious accusations about policies, daily care practices, and even elder abuse. This account claims that the facility discourages input from anyone other than the person with power of attorney, describes dirty or outdated conditions, and alleges neglect in daily routines such as shaving or dressing residents. It also asserts short-staffing, a lack of empathy training, and, most alarmingly, claims that residents are held against their will and that POAs are misrepresented. These are grave allegations and clearly represent the most negative end of the spectrum among the reviews.

Taken together, the collection of comments depicts a facility that many families genuinely value for its caring culture, experienced staff, and collaborative leadership. The overwhelmingly positive experiences emphasize a home-like atmosphere, attentive therapy and nursing care, and transparent communication with families. Yet there are notable outliers - one about phone accessibility and another with severe, accusatory claims - that invite families to conduct their own due diligence. If you're considering this community, it may be helpful to visit in person, meet with administrators and department heads, ask about family involvement policies, tour the facilities, and inquire about how concerns are addressed and tracked. In sum, Carthage Healthcare appears to offer a strong, compassionate care environment for many residents and families, while acknowledging that individual experiences can vary.

This part of Carthage, Texas is a peaceful and convenient area for senior living. There are several places of worship within a short distance, providing spiritual support and community connection. In terms of healthcare, there are pharmacies and hospitals nearby, ensuring easy access to medical services. Parks offer opportunities for outdoor recreation and relaxation, while cafes and restaurants provide options for dining out or grabbing a quick bite to eat. Transportation services such as U-Haul and Alamo are available for convenience when needed. Overall, this area offers a mix of amenities that cater to the needs of seniors looking for a comfortable and well-rounded living environment.

Places of Worship

• Liberty Chapel (0.5 miles)
• First United Methodist Church (0.5 miles)
• First Baptist Church (0.5 miles)
• United Pentecostal Church (0.5 miles)
• First Christian Church (0.6 miles)
• Central Baptist Church (0.7 miles)
• Central Baptist Church Activities Center (0.7 miles)

Pharmacies

• Quality Drug & Alcohol Testing (0.7 miles)
• Turner Ken Pharmacy (0.8 miles)
• CVS Pharmacy (1 miles)

Parks

• Jonathan Anderson Memorial Park (0.7 miles)
• Davis Park (1 miles)
• Judge Walter Davies Park (1.1 miles)

Cafes

• Garrett's Cafe (0.8 miles)
• Deberry Cafe (14.9 miles)
• Donut Palace (25 miles)

Restaurants

• Mom's Country Kitchen (0.9 miles)
• Food Fasr Holdings Limited (0.9 miles)
• The Jalapeno Tree (0.9 miles)
• Don Juan's Mexican Restaurant (0.9 miles)
• Super China Buffet (0.9 miles)
• El Ranchero Restaurant (0.9 miles)
• Gail's Place (1 miles)

Hospitals

• East Texas Medical Center Carthage (1.4 miles)

Physicians

• Etmc Carthage (1.4 miles)
• ETMC First Phys Clinic - Cicily Cross Blair MD (1.4 miles)
• Sowell Podiatry (1.4 miles)
• Etmc First Physicians Clinic (1.4 miles)

Transportation

• U-Haul (24.4 miles)
• Alamo (25 miles)