Hilltop Nursing Home Care Choice

Pros

• The care and medical oversight was the best he ever had.
• Care Choice of Boerne provides excellent care for its residents.
• The personnel are pleasant, professional, respectful and helpful.
• The facility is well maintained and kept clean.
• The staff are nice and accommodating.
• From management to all the staff, Care Choice has the welfare of their residents first and foremost.
• The atmosphere is respectful and comfortable for everyone.
• The setting is secluded and peaceful.
• The staff are warm, caring and good at what they do.
• Residents appear happy and actively engaged.
• The staff are amazing and truly care for residents and their families.
• The staff are the nicest and truly love their residents.

Cons

• One reviewer described CareChoice of Boerne as not friendly or welcoming, noting rude treatment during a job inquiry and being ignored by staff.
• A reviewer claimed the facility does not provide good care and reported missing items from their mother, calling the administrator and the director of nursing worthless and alleging the staff failed to monitor her diet, leading to health issues.
• A reviewer stated that some senior staff were insulting and condescending to the resident and made inappropriate comments about her looks and financial status, and that the building was in dire need of repairs and sometimes smelled of urine.
• A reviewer reported that a family member stayed less than a week, tested positive for Covid, and died two weeks later.
• A reviewer described the facility as understaffed and unable to provide the necessary care, despite some nurses' efforts.
• A reviewer warned that there are much better options and to choose wisely.

Review

Care Choice of Boerne appears in many heartfelt accounts as a place where senior care is delivered with genuine compassion, steady medical oversight, and a team-oriented approach that families notice and value. Several reviewers recount how loved ones benefited from attentive therapy, thoughtful nursing, and patient aides who consistently treated residents with kindness. One family highlighted Rich, noting that his therapy and overall care were excellent and that the aides were patient and compassionate as he faced serious health challenges. The tone across these anecdotes is one of gratitude for staff who strive to keep residents comfortable, engaged, and well cared for during trying times.

For families working with professional guardians, Care Choice of Boerne is described as a reliable partner in care. A Texas certified private professional guardian who oversees three wards reports excellent care and a staff that is pleasant, professional, respectful, and helpful. The reviewer emphasizes that all members of the care team are committed to achieving their stated goals and that the facility itself is well maintained and clean. The sentiment is reinforced by the repeated assurance that coming to Care Choice was a sound decision, with comments like "Glad we found CareChoice!" underscoring a sense of reassurance and trust.

Specific staff members and everyday experiences are cited repeatedly as standout aspects of the facility. The reviewer who mentioned Karen Hestilow noted that having her ready when needed helped reduce anxiety and made a meaningful difference in the resident's comfort. Across many posts, the staff are described as friendly, accommodating, and caring, with a focus on supporting residents and their families. The management is portrayed as prioritizing the welfare of residents, cultivating an atmosphere that feels respectful and comfortable for everyone involved. This sense of a cohesive, caring team permeates much of the feedback.

Several reviews celebrate the environment and day-to-day atmosphere at Care Choice of Boerne. People talk about a peaceful setting tucked away in a secluded area, with warm and capable staff who are easy to interact with and genuinely invested in residents' well-being. The facility is described as clean, well kept, and thoughtfully maintained, with changes in furniture and paint contributing to a warmer, more welcoming ambiance. The old-but-proud line - "the oldest home in Boerne, the smallest, but the Best" - appears as a reflection of its long-standing presence and the quality of care residents receive, a sentiment echoed by many who feel the staff truly loves and attends to the residents.

Visitation stories and personal encounters add texture to the overall portrait. Families visiting loved ones recount happy, well-kept residents who appear engaged and content, and many express gratitude for how staff treat both residents and visitors. Several reviews emphasize that residents are happy and actively involved, and that staff consistently go out of their way to be friendly and considerate. The facility is described as clean and pleasant to be in, with visitors noting improvements in the environment - such as brighter furniture and a generally warmer atmosphere - that enhance warmth and comfort.

Of course, not every experience is without fault. One reviewer who sought employment described a negative encounter during the interview process, mentioning rude and unwelcoming behavior from at least two staff members. This isolated account contrasts with the broader positive tenor of many other reviews but is included here to reflect a more complete picture of the range of experiences some visitors have encountered.

Another set of concerns centers on a resident's family's negative experiences. A mother's transition from another facility to Care Choice is described as ultimately positive in terms of care and hospice kindness, but other accounts raise issues of understaffing, missed personal items, and perceptions of deteriorating conditions. Some reviewers allege that certain senior staff were insulting or condescending, and that the building itself shows signs of wear with clutter in hallways, and odors at times. There are also mentions of missing items such as hearing aids and clothing, as well as critiques about monitoring dietary needs and the overall pace of care. One account even characterizes the facility as overlaid with "smoke and mirrors," suggesting disappointment with management and the level of attention given to serious health concerns.

Despite these criticisms, the overall narrative remains heavily skewed toward appreciation for the care and warmth provided. Several families describe Care Choice as a place where staff - nurses, aides, therapists, and ambassadors alike - treat residents with affection and respect, and where compassionate care overrides many day-to-day challenges. Reviews repeatedly highlight professional, attentive care, effective therapies, and a team that treats residents like family. Hospice and palliative moments are described as especially compassionate, with kindness and support extending to families during difficult transitions.

In sum, Care Choice of Boerne emerges as a facility with strong points that many families rely on: attentive medical oversight, dedicated therapy services, a compassionate and professional staff, and an environment that feels clean, peaceful, and home-like. While some conversations reveal frustrations or negative experiences - ranging from interpersonal friction during job inquiries to concerns about staffing levels and building maintenance - the prevailing message emphasizes that the majority of residents and families are grateful for the care, the continuity of staff, and the personal attention that helps residents stay engaged, comfortable, and respected in their daily lives. For those evaluating options in the Texas Hill Country or Boerne, the voices shared here consistently present Care Choice as a place where care teams work hard to meet goals, support families, and create a warm, welcoming atmosphere for residents.

This part of Boerne, Texas offers a variety of amenities and services that cater to the needs of senior living. With several restaurants within walking distance, such as Mary's Tacos and Cibolo Creek Brewing Co., residents can enjoy delicious meals without having to travel far. Additionally, there are multiple healthcare options nearby, including Cottonwood Springs Family Practice and Vision Source Boerne, ensuring easy access to medical services. Places of worship like St Peter's Catholic Church and Community Bible Church provide spiritual support for those seeking a sense of community. For recreational activities, parks like Friedrich Wilderness Park and Guadalupe River State Park offer opportunities for outdoor enjoyment. Overall, this area provides a convenient and supportive environment for seniors looking to settle down in Boerne.

Restaurants

• Mary's Tacos (0.1 miles)
• Cibolo Creek Brewing Co. (0.5 miles)
• The Creek Restaurant (0.5 miles)
• Skinny Cat (0.5 miles)
• The Dodging Duck Brewhaus & Restaurant (0.6 miles)
• Mague's Cafe (0.6 miles)
• N’s Thai Food (0.6 miles)

Physicians

• Cottonwood Springs Family Practice (0.2 miles)
• Vision Source Boerne (0.3 miles)
• Dental Wellness Center (0.4 miles)
• Sports & Family Medicine of Boerne (0.5 miles)
• My Urgent Care Clinic (0.8 miles)
• Atkins, James H, Md - Texas Sinus Center (1 miles)
• Ambulatory Strategies Physician Group (1 miles)

Places of Worship

• Community Bible Church (0.3 miles)
• Cross Community Fellowship (0.6 miles)
• St Peter's Catholic Church (0.7 miles)
• First Baptist Church (1 miles)
• Our Lady of Guadalupe Catholic Church (15.8 miles)

Pharmacies

• Annie's Apothecary (0.3 miles)
• Boerne Drug Company (0.4 miles)
• Majors, Adam Len (0.9 miles)
• Walgreens (1.1 miles)
• Walmart Pharmacy (1.3 miles)
• Annie's Apothecary (3.8 miles)
• CVS Pharmacy (6.6 miles)

Cafes

• Boerne Nutrition (0.6 miles)
• Longhorn Cafe (1.1 miles)
• Starbucks (1.3 miles)
• Panera Bread (14.9 miles)
• Starbucks (14.9 miles)
• Kaffeinated Crepes and Coffee (15.1 miles)
• Starbucks (15.4 miles)

Hospitals

• Celebrity Care Medical Clinic (1.4 miles)
• Methodist Hospital (1.7 miles)
• Hill Country Memorial (2 miles)

Theaters

• AMC CLASSIC Boerne 11 (3.1 miles)
• Santikos Palladium IMAX (15.2 miles)

Transportation

• Otten Brothers Taxidermy (5 miles)

Parks

• Kendall Co Parks & Rec (7.9 miles)
• Friedrich Wilderness Park (12.5 miles)
• Eisenhower Park (15.3 miles)
• Guadalupe River State Park (15.5 miles)